MLA
Kortum, Phillip, et al. "The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time." IJTHI vol.4, no.4 2008: pp.29-53. http://doi.org/10.4018/jthi.2008100102
APA
Kortum, P., Bias, R. G., Knott, B. A., & Bushey, R. G. (2008). The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time. International Journal of Technology and Human Interaction (IJTHI), 4(4), 29-53. http://doi.org/10.4018/jthi.2008100102
Chicago
Kortum, Phillip, et al. "The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time," International Journal of Technology and Human Interaction (IJTHI) 4, no.4: 29-53. http://doi.org/10.4018/jthi.2008100102
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