MLA
Richards, H. D., et al. "Change Process Drivers for E-Business." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 397-403. https://doi.org/10.4018/978-1-59140-553-5.ch070
APA
Richards, H. D., Makatsorsis, C., & Chang, Y. S. (2005). Change Process Drivers for E-Business. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 397-403). IGI Global. https://doi.org/10.4018/978-1-59140-553-5.ch070
Chicago
Richards, H. D., C. Makatsorsis, and Y. S. Chang. "Change Process Drivers for E-Business." In Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., 397-403. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-553-5.ch070
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