MLA
Forgionne, Guisseppi, and Supawadee Ingsriswang. "Stickiness and Web-Based Customer Loyalty." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 2610-2615. https://doi.org/10.4018/978-1-59140-553-5.ch463
APA
Forgionne, G. & Ingsriswang, S. (2005). Stickiness and Web-Based Customer Loyalty. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 2610-2615). IGI Global. https://doi.org/10.4018/978-1-59140-553-5.ch463
Chicago
Forgionne, Guisseppi, and Supawadee Ingsriswang. "Stickiness and Web-Based Customer Loyalty." In Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., 2610-2615. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-553-5.ch463
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