A Content-Incentive-Usability Framework for Corporate Portal Design

Abstract

The knowledge based theory of the firm argues that firms obtain competitive advantage by creating, storing and applying knowledge (Jayatilaka, Schwarz, & Hirschheim, 2003). According to Grant and Baden-Fuller (1995), a firm’s ability to leverage knowledge held by members in the organization is dependent on first, the ability of the firm to create an infrastructure to access this knowledge, transfer it and make it available to others. A second determinant is the extent to which the knowledge that is captured matches with the product domain of the firm.