Modelling Public Administration Portals

Abstract

Portals for the public administration (PA) are Internet gateways leading to a broad range of services, devoted to a great number of users. The offered services can potentially be all the ones offered by the PA offices. The final users involved are potentially all the citizens, thus ranging from young people to retired ones, to impaired ones. The benefits offered by putting PA services on the Internet are various: a reduced number of employees at the PA offices, an increased number of citizens that can interact with the PA, immediately available information (news, laws, regulations), faster data integration in PA informative systems, and overall costs reductions (citizen mobility, time consumption, etc.). Such benefits are driving a wide diffusion of PA portals with an increasing number of accesses and users (Reis, 2005).