Journal of Organizational and End User Computing (JOEUC)

Call For Papers - Special Issue

Special Issue on Citizen Centric Perspectives on Electronic Government: Research Trends, Issues, and Challenges
Journal of Organization and End User Computing (JOEUC)
Submissions are due: August 31, 2010

Guest Editors:
Vikas Jain, University of Tampa, USA
Yogesh Dwivedi,Swansea University, UK
Vishanth Weerakkody,Brunel University, UK
Peter Blakey, Massey University,New Zealand

INTRODUCTION
Over years, electronic government (or e-government as it is commonly referred to) has matured from merely cataloguing information to transforming the way governments across the world conduct their business with different stakeholders. Increased adoption and application of e-Government across countries is being propelled by its potential to offer not only a convenient service to citizens but also related benefits such as reduced transaction costs and enhanced operational efficiency.  From citizens’ perspective, e-government holds the potential not only to streamline the services offered to citizens but also to engage citizens’ in the governance process. However, one of the most overlooked pieces of the puzzle in the current debate and research on e-government is the citizen. While role of e-government in improving internal processes and achieving internal efficiencies cannot be denied, the transformational role of e-government can be achieved through engagement of the citizens in the e-government rollout and subsequent adoption.  

E-Government implementation may meet initial citizen resistance, require cultural sensitivity, and change the way citizens and governments relate to each other. The citizens are not always trustful of the governments with issues such as corruption, inefficiencies in government transactions, or wasteful expenditures making the relationship between government and citizens more complicated. Other issues such as individual attitudes, privacy concerns (especially for information captured through website which can be used for other purposes by the government), or level of e-government adoption can also cloud the success of e-government. Considering that transformational role of e-government cannot be fully achieved without participation by the citizens in the e-government process, it is critical to look at the e-government process and its success from citizens’ perspective.    

It is an opportune time to reflect on the research that has shaped our understanding of e-government from the view point of citizens and develop research models to guide e-government initiatives in the future. There is a need to examine how citizens perceive e-government initiatives, what is the level of citizens’ involvement and satisfaction with e-government implementation, and what issues and challenges still remain unaddressed.

OBJECTIVE
The objective of this special issue of JOEUC is to provide an outlet for publishing original research highlighting citizens’ perspectives on e-government development and implementation across the world. These perspectives can range from adoption of e-government to satisfaction with e-government services, and to challenges in e-government participation.  We seek to invite papers that address various aspects of e-government projects from a theoretical, conceptual, or empirical perspective to set the stage for future research direction in citizen centric e-government efforts. Both quantitative as well as qualitative studies on e-government from developed and developing countries will be encouraged.     

Contributed papers may deal with, but are not limited to:

• Theories and conceptual models informing citizens adoption of e-government  
• Theories and models of citizens’ satisfaction with e-government implementations
• Citizens participation in e-democracy and e-governance
• Cross country comparison of citizens perspectives on e-government
• Success factors for e-government from citizens’ perspectives
• E-government readiness of citizens across countries
• Trust and privacy issues in e-government adoption by citizens
• Cultural factors in e-government adoption
• Interaction and service models for e-government delivery to citizens
• Citizens expectations from e-government
• Successful or failed citizen centric e-government case studies
• Emerging opportunities for citizen centric services through e-government
• Socio-economic impacts of e-government
• Government and citizens’ relationship transformation frameworks based on e-government  

Important dates:

Two-page proposal by authors(optional):         May 15, 2010
Deadline for submission:                    August 31, 2010
Initial decision and revisions sent to authors:     October 31, 2010
Deadline for revised papers:                 December 15, 2010
Notification of final acceptances:             January 31, 2011
Deadline for final versions:                February 28, 2011


To submit a paper, please email Dr. Vikas Jain at vjain@ut.edu. The e-mail subject should be “JOEUC Special Issue on Citizen Centric E-Government Proposal Submission” for proposals and “JOEUC Special Issue on Citizen Centric E-Government Submission” for papers. You will receive an acknowledgement within a week of submission. Please provide email addresses for all authors.