Cases on Strategic Information Systems

Cases on Strategic Information Systems

Mehdi Khosrow-Pour, D.B.A.

Copyright: © 2006 |Pages: 379

ISBN13: 9781599044149|ISBN10: 1599044145|EISBN13: 9781599044163

DOI: 10.4018/978-1-59904-414-9

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MLA

Khosrow-Pour, D.B.A., Mehdi, editor. Cases on Strategic Information Systems. IGI Global, 2006. https://doi.org/10.4018/978-1-59904-414-9

APA

Khosrow-Pour, D.B.A., M. (Ed.). (2006). Cases on Strategic Information Systems. IGI Global. https://doi.org/10.4018/978-1-59904-414-9

Chicago

Khosrow-Pour, D.B.A., Mehdi, ed. Cases on Strategic Information Systems. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-414-9

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Strategic information systems have emerged as one of the most effective applications of information technology in support of the strategic management of organizations. Cases on Strategic Information Systems presents a wide range of the most current issues, challenges, problems, opportunities, and solutions related to the development and management of strategic information systems. Real-life cases included in this publication demonstrate successes and pitfalls related to the planning and utilization of strategic information systems of organizations throughout the world.

Cases on Strategic Information Systems provides practitioners, educators, and students with important examples of the successes and failures in the implementation of strategic information systems, and stands as an outstanding collection of current, real-life situations associated with the effective utilization of strategic information systems.

Table of Contents

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Front Materials

Title Page

Copyright Page

Book Series

Preface

Chapters

Chapter 1

Infosys Technologies Limited: Unleashing CIMBA (pages 1-15)

Debabroto Chatterjee, Rick Watson

Infosys Technologies Ltd., one of the world’s most profitable IT services company, implemented a customer relationship management (CRM) system called CIMBA – Customer Information Management By All. This customer-focused system was...

Chapter 2

The Application of IT for Competitive Advantage at Keane, Inc. (pages 16-31)

M. R. Andrews, R. Papp

The Keane Company, founded in 1965 by John F. Keane, has grown from a local software service company into a national firm which has three operating divisions and over 45 branches throughout the United States, Canada and the United...

Chapter 3

A Case of Information Systems Pre-Implementation Failure: Pitfalls of Overlooking the Key Stakeholders' Interests (pages 32-48)

Christoph Schneider, Suprateek Sarker

This case study examines an often overlooked context of information system failures, that of pre-implementation failure. It focuses on an Information Systems Development (ISD) project at a large public university that failed even...

Chapter 4

The Information Plan for Celerity Enterprises, Inc.: A Teaching Case (pages 49-69)

L. Schatzberg

The case describes information and business planning, realities of the volatile industry, outsourcing for IS planning leadership, and using a combination of top-down and bottom-up planning in Celerity Enterprises, which competes in...

Chapter 5

Project MI-Net: An Inter-Organizational E-Business Adoption Study (pages 70-87)

Pankaj Bagri, L. S. Murty, T. R. Madanmohan, Rajendra K. Bandi

This case gives a detailed description of the adoption of an e-business initiative by Miracle Industries Limited (MIL), a fast-moving consumer goods (FMCG) organization in India. The initiative involved linking up with key...

Chapter 6

An Innovative Adaptation of General Purpose Accounting Software for a Municipal Social Services Agency (pages 88-99)

A. Schiff

This case describes an alternative to developing expensive systems, which is to acquire general-purpose software that has been developed for a wide range of organizations, and to adapt it for the agency in which it will be installed.

Chapter 7

The Rise and Fall of CyberGold.com (pages 100-115)

J. E. Peltier

This case study describes the lifecycle of CyberGold, a start-up “Dot Com” firm that rose to prominence in the world of online currency and micro-payments. The case describes the inception of the firm, the talent base of its senior...

Chapter 8

The Planned and Materialized Implementation of an Information System (pages 116-130)

P. Reijonen, J. Heikkila

The object of this case study is a marketing and sales information system in two local offices of a regional telephone company. A unified, advanced client/server system was needed due to the merging of three companies into a bigger...

Chapter 9

The T-1 Auto Inc. Production Part Testing (PPT) Process: A Workflow Automation Success Story (pages 131-145)

C. T. Caine

This case describes the development, design, and implementation of a workflow automation system at a tier one automotive supplier, T1-Auto. T1 is a developer and manufacturer of anti-lock brake systems. In 1991, T1-Auto had...

Chapter 10

Implementing an Integrated Software Product at Northern Steel (pages 146-155)

A. Guenette

This case describes the implementation of the payroll and human resources modules of an integrated software product in a large manufacturing organization. The firm is located in a large metropolitan city and system implementation...

Chapter 11

The Relationship Between BPR and ERP-Systems: A Failed Project (pages 156-174)

D. Paper, W. Mok

Vicro Communications (we use a pseudonym to mask the identity of the organization) sought to reengineer its basic business processes with the aid of data-centric enterprise software. Vicro management however made the mistake of...

Chapter 12

Introducing Expert Systems at the Corporation (pages 175-183)

Jay Liebowitz

This case study highlights the concept that the “management” of the technology is usually the limiting factor causing the demise of a project rather than the “technology” itself. This real case study involves creating an awareness of...

Chapter 13

Leveraging IT and Business Network by a Small Medical Practice (pages 184-198)

S. Poon, D. May

This case discusses how a small specialist medical clinic (named ECS) tries to stay competitive by applying innovations through information technology and the Web. The barriers to success include the lack of financial and human...

Chapter 14

Costs and Benefits of Software Engineering in Product Development Environments (pages 199-215)

Sorel Reisman

The subject of this case is a computer-based cost-benefit forecasting model (CBFM), developed to investigate possible long-term effects of improved productivity from the use of modern software engineering. The primary purpose of the...

Chapter 15

Systems Design Issues in Planning and Implementation: Lessons Learned and Strategies for Management (pages 216-225)

M. S. Raisinghani

The case study describes the process of planning and implementation of an integrated software designed to automate the sales schedule process. The application was released with numerous software, hardware and network problems. The...

Chapter 16

Montclair Mutual Insurance Company (pages 226-237)

William H. Money

This case presents data concerning the choices among information system development strategies, tools, systems which could be selected for upgrade or development, and implementation decisions for an insurance company facing a dynamic...

Chapter 17

Implementing Information Technology to Effectively Utilize Enterprise Information Resources (pages 238-255)

Y. Mustafa

This case describes the development of an information system at the Missouri-based General Chemicals Inc., which is one of the largest pharmaceuticals in the world. The system efficiently utilizes company’s research resources by...

Chapter 18

Evolving Organizational Growth through Information Technology (pages 256-271)

Ira Yermish

This case study describes the gradual evolution of the use of information technology, first to support basic transaction processing, and ultimately to support the strategic issues that such an operation faces The Service Employees...

Chapter 19

IS Strategy at NZMilk (pages 272-284)

P. Cragg, B. McQueen

This case study examines Nzmilk, a small, successful, fresh milk supplier. The company has lost some of their market to competitors, but also gained a significant contract. Its general manager was convinced that a new IS strategy was...

Chapter 20

Life After a Disastrous Electronic Medical Record Implementation: One Clinic's Experience (pages 285-300)

K. A. Wagner

This case describes how a majority of users of an Electronic Medical Record (EMR) at a family medicine clinic located in a small city in the western United States are currently quite dissatisfied with the system. The practice...

Chapter 21

Military Applications of Natural Language Processing and Software (pages 301-321)

J. A. Rodger, P. C. Pendharkar

The case study describes the process of planning, analysis, design and implementation of an integrated voice interactive device (VID) for the Navy. The goal of this research is to enhance Force Health Protection and to improve...

Chapter 22

Geochemia: Information Systems to Support Chemical Analysis in Geological Researches (pages 322-335)

D. Christozov

In Bulgaria, mineral resources are property of the State. The case specifies the functions of “Geochemia”, information systems and technologies used to support the execution of its activities in the time of transition to market...

Chapter 23

ACEnet: Facilitating Economic Development Through Small Business Electronic Commerce (pages 336-357)

Craig Van Slyke, France Belanger, Marcy Kittner

With the advent of Web-based electronic commerce (e-commerce), businesses of all sizes rushed to take advantage of the potential of e-commerce technologies. While large organizations often have ready access to the resources necessary...

Chapter 24

Selecting and Implementing an ERP System at Alimentos Peru (pages 357-372)

J. Martin Santana, Jamie Serida-Nishimura, Eddie Morris-Abarca, Ricardo Diaz-Baron

The case describes the implementation process of an ERP (enterprise resource planning) system at Alimentos Peru, one of the largest foods manufacturing companies in Peru. It discusses the organization’s major concerns during the...

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