Daniela Rosu is a Research Staff Member in the Service Delivery Management and Analytics Department of the IBM T. J. Watson Research Center. Her current research interests include process modeling and optimization of IT Service Management processes. In the past, Dr. Rosu worked in multiple areas including productivity tools for IT Service Operations, business goal-driven resource management in complex IT environments, operating systems support for high-performance Web servers, distributed Web caching infrastructures, and real-time operating systems. Dr. Rosu received a Ph.D. degree in Computer Science from the Georgia Institute of Technology in 1999, with a dissertation in the area of adaptive resource management in complex real-time systems. She also holds an M.S. degree in Computer Science from Georgia Institute of Technology (1995), and a MS. in Theoretical Computer Science from the Faculty of Mathematics, University of Bucharest, Romania (1987).