Manuel Mora

Manuel Mora is a full-time Professor in the Information Systems Department at the Autonomous University of Aguascalientes (UAA), Mexico. Dr. Mora holds a B.S. in Computer Systems Engineering (1984) and a M.Sc. in Computer Sciences (Artificial Intelligence area, 1989) from Monterrey Tech (ITESM), and an Eng.D. in Engineering (Systems Engineering area, 2003) from the National Autonomous University of Mexico (UNAM). He has published over 90 research papers in international top conferences, research books, and refereed journals listed in JCRs such as IEEE-TSMC, European Journal of Operational Research, Int. Journal of Information Management, Engineering Management, Int. J. of Information TechnologyandDecision Making, Information Technology for Development, Int. J. in Software Engineering and Knowledge Engineering, and Computer Standards & Interface. Dr. Mora is a senior member of ACM (since 2008), of IEEE SMC Society, of INCOSE, and of the Mexican National Research System at Level I, and serves in the ERB of several international journals indexed by Emergent Source Citation Index focused on decision-making support systems (DMSS) and IT services systems. Dr. Mora has co-edited also four international research books in the topics of DMSS, IT services and Research Methods for prestigious academic publishers like Springer and IGI.

Publications

Balancing Agile and Disciplined Engineering and Management Approaches for IT Services and Software Products
Balancing Agile and Disciplined Engineering and Management Approaches for IT Services and Software Products
Manuel Mora, Jorge Marx Gómez, Rory V. O'Connor, Alena Buchalcevová. © 2021. 354 pages.
The highly dynamic world of information technology service management stresses the benefits of the quick and correct implementation of IT services. A disciplined approach relies...
Service-Oriented Computing Applications (SOCA) Development Methodologies: A Review of Agility-Rigor Balance
Service-Oriented Computing Applications (SOCA) Development Methodologies: A Review of Agility-Rigor Balance
Laura C. Rodriguez-Martinez, Hector A. Duran-Limon, Manuel Mora. © 2021. 22 pages.
Software development methodologies (SDMs) have had an accepted evolution (i.e., the replacement of SDMs of one era to the next) through the pre-methodology and early-methodology...
A Review of the IT Service Design Process in Agile ITSM Frameworks
A Review of the IT Service Design Process in Agile ITSM Frameworks
Manuel Mora, Jorge Marx Gómez, Fen Wang, Edgar Oswaldo Díaz. © 2021. 23 pages.
The current and most used IT Service Management (ITSM) frameworks (ITIL v2011, CMMI-SVC, and ISO/IEC 20000) correspond to a rigor-oriented paradigm. However, the high dynamism in...
An Objective Compliance Analysis of Project Management Process in Main Agile Methodologies with the ISO/IEC 29110 Entry Profile
An Objective Compliance Analysis of Project Management Process in Main Agile Methodologies with the ISO/IEC 29110 Entry Profile
Sergio Galvan-Cruz, Manuel Mora, Rory V. O'Connor, Francisco Acosta, Francisco Álvarez. © 2021. 35 pages.
Software Process Improvement efforts (SPI) are pursued by organizations for improving the overall quality of their software development processes. However, very small entities...
Decision-Making Support Systems in Quality Management of Higher Education Institutions: A Selective Review
Decision-Making Support Systems in Quality Management of Higher Education Institutions: A Selective Review
Manuel Mora, Fen Wang, Jorge Marx Gómez, Mahesh S. Rainsinghani, Valentyna Savkova Taras Shevchenko. © 2018. 25 pages.
The provision of high-quality educational services is a mandatory objective for Higher Education Institutions (HEIs) nowadays. Consequently, HEIs implement Quality Management...
An Objective Compliance Analysis of Project Management Process in Main Agile Methodologies with the ISO/IEC 29110 Entry Profile
An Objective Compliance Analysis of Project Management Process in Main Agile Methodologies with the ISO/IEC 29110 Entry Profile
Sergio Galvan-Cruz, Manuel Mora, Rory V. O'Connor, Francisco Acosta, Francisco Álvarez. © 2017. 32 pages.
Software Process Improvement efforts (SPI) are pursued by organizations for improving the overall quality of their software development processes. However, very small entities...
Decision-Making Support Systems in Quality Management of Higher Education Institutions: A Selective Review
Decision-Making Support Systems in Quality Management of Higher Education Institutions: A Selective Review
Manuel Mora, Fen Wang, Jorge Marx Gómez, Mahesh S. Rainsinghani, Valentyna Savkova Taras Shevchenko. © 2017. 24 pages.
The provision of high-quality educational services is a mandatory objective for Higher Education Institutions (HEIs) nowadays. Consequently, HEIs implement Quality Management...
Strategic E-Business Management through a Balanced Scored Card Approach
Strategic E-Business Management through a Balanced Scored Card Approach
Fen Wang, Mahesh S. Raisinghani, Manuel Mora, Xinbao Wang. © 2016. 26 pages.
The Design of IT Services
The Design of IT Services
Manuel Mora, Jorge Marx Gomez, Mahesh Raisinghani, Ovsei Gelman. © 2015. 10 pages.
An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II
An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II
Manuel Mora, Jorge Marx Gomez, Rory V. O'Connor, Mahesh Raisinghani, Ovsei Gelman. © 2015. 22 pages.
The main international IT Service Management processes frameworks (ITIL v2, ISO/IEC 20000, COBIT 4.0, CMMI-SVC, MOF 4.0, and ITUP) include the design of IT services as part of...
An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part I
An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part I
Manuel Mora, Mahesh Raisinghani, Rory V. O'Connor, Jorge Marx Gomez, Ovsei Gelman. © 2014. 25 pages.
An IT service design process is considered to be a fundamental piece of the seven key international IT Service Management (ITSM) processes frameworks (ITIL v2, ITIL v3 (and ITIL...
An IT Service Engineering and Management Framework (ITS-EMF)
An IT Service Engineering and Management Framework (ITS-EMF)
Manuel Mora, Rory O’Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano, Ovsei Gelman. © 2013. 16 pages.
There is a rich amount of literature on services from Information Technology (IT) (Management view) and IT System Engineering (ITSE) (Engineering view) domains. However, such a...
IDSSE-M: A Software System Engineering Methodology for Developing Intelligent Decision-Making Support Systems
IDSSE-M: A Software System Engineering Methodology for Developing Intelligent Decision-Making Support Systems
Manuel Mora, Fen Wang, Ovsei Gelman, Miroljub Kljajic. © 2013. 29 pages.
Decision-making Support Systems (DMSSs) have been traditionally designed and built by using mainly the Waterfall method, Prototyping-Evolutive, or Adaptive approach in the last...
Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems
Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems
Manuel Mora, Ovsei Gelman, Annette L. Steenkamp, Mahesh Raisinghani. © 2012. 512 pages.
Philosophical paradigms, theoretical frameworks, and methodologies make up the answering and problem solving systems that define current research approaches. While there are...
On IT and SwE Research Methodologies and Paradigms: A Systemic Landscape Review
On IT and SwE Research Methodologies and Paradigms: A Systemic Landscape Review
Manuel Mora, Annette Lerine Steenkamp, Ovsei Gelman, Mahesh S. Raisinghani. © 2012. 16 pages.
In this chapter, the authors review the landscape of research methodologies and paradigms available for Information Technology (IT) and Software Engineering (SwE). The aims of...
Interview: The Systems View from Barry G. Silverman: A Systems Scientist
Interview: The Systems View from Barry G. Silverman: A Systems Scientist
Manuel Mora, Miroljub Kljajic. © 2012. 7 pages.
In this short article, we present an e-interview to a well-recognized system scientist Barry G. Silverman, who is Professor of Systems Science and Engineering at the University...
Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systems Approach
Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systems Approach
Manuel Mora, Mahesh S. Raisinghani, Rory O’Connor, Ovsei Gelman. © 2011. 21 pages.
Service and service systems concepts are fundamental constructs for the development of the emergent SSME, ITSM, and Service Oriented Software (SOS) knowledge streams. A...
An IT Service Engineering and Management Framework (ITS-EMF)
An IT Service Engineering and Management Framework (ITS-EMF)
Manuel Mora, Rory O’Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano, Ovsei Gelman. © 2011. 15 pages.
There is a rich amount of literature on services from Information Technology (IT) (Management view) and IT System Engineering (ITSE) (Engineering view) domains. However, such a...
IDSSE-M: A Software System Engineering Methodology for Developing Intelligent Decision-Making Support Systems
IDSSE-M: A Software System Engineering Methodology for Developing Intelligent Decision-Making Support Systems
Manuel Mora, Fen Wang, Ovsei Gelman, Miroljub Kljajic. © 2011. 30 pages.
Decision-making Support Systems (DMSSs) have been traditionally designed and built by using mainly the Waterfall method, Prototyping-Evolutive, or Adaptive approach in the last...
International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)
International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)
Ahmad Taher Azar, Ghazy Assassa. Est. 2010.
The International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) stands as a beacon of scholarly excellence in the world of research and...
Evaluation of Decision-Making Support Systems
Evaluation of Decision-Making Support Systems
Gloria E Phillips-Wren, Manuel Mora, Guisseppi Forgionne. © 2010. 10 pages.
Decision support systems (DSSs) have been researched extensively over the years with the purpose of aiding the decision maker (DM) in an increasingly complex and rapidly changing...
Software Engineering and the Systems Approach: A Conversation with Barry Boehm
Software Engineering and the Systems Approach: A Conversation with Barry Boehm
Jo Anne Lane, Doncho Petkov, Manuel Mora. © 2010. 5 pages.
IJITSA is honored by the fact that this issue presents an interview with probably the most significant figure in the field of software engineering since its inception and one of...
Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View
Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View
Manuel Mora, Ovsei Gelman, Moti Frank, David B. Paradice, Francisco Cervantes. © 2010. 21 pages.
An accelerated scientific, engineering, and industrial progress in information technologies has fostered the deployment of Complex Information Technology (highly dependent)...
Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View
Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View
Manuel Mora, Ovsei Gelman, Moti Frank, David B. Paradice, Francisco Cervantes. © 2010. 24 pages.
An accelerated scientific, engineering, and industrial progress in information technologies has fostered the deployment of Complex Information Technology (highly dependent)...
A Conceptual Descriptive-Comparative Study of Models and Standards of Processes in SE, SwE, and IT Disciplines Using the Theory of Systems
A Conceptual Descriptive-Comparative Study of Models and Standards of Processes in SE, SwE, and IT Disciplines Using the Theory of Systems
Manuel Mora, Ovsei Gelman, Rory O’Connor, Francisco Alvarez, Jorge Macías-Lúevano. © 2010. 26 pages.
The increasing design, manufacturing, and provision complexity of high-quality, cost-efficient and trustworthy products and services has demanded the exchange of best...
Integrating the Fragmented Pieces of IS Research Paradigms and Frameworks: A Systems Approach
Integrating the Fragmented Pieces of IS Research Paradigms and Frameworks: A Systems Approach
Manuel Mora, Ovsei Gelman, Guisseppi Forgionne, Doncho Petkov, Jeimy Cano. © 2010. 22 pages.
A formal conceptualization of the original concept of system and related concepts—from the original systems approach movement—can facilitate the understanding of information...
Interview: The Systems View from Barry G. Silverman: A Systems Scientist
Interview: The Systems View from Barry G. Silverman: A Systems Scientist
Manuel Mora, Miroljub Kljajic. © 2010. 7 pages.
In this short article, we present an e-interview to a well-recognized system scientist Barry G. Silverman, who is Professor of Systems Science and Engineering at the University...
International Journal of Information Systems in the Service Sector (IJISSS)
International Journal of Information Systems in the Service Sector (IJISSS)
John Wang. Est. 2009.
The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions...
Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systems Approach
Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systems Approach
Manuel Mora, Mahesh S. Raisinghani, Rory O’Connor, Ovsei Gelman. © 2009. 22 pages.
Service and service systems concepts are fundamental constructs for the development of the emergent SSME, ITSM, and Service Oriented Software (SOS) knowledge streams. A...
Integrating the Fragmented Pieces of IS Research Paradigms and Frameworks: A Systems Approach
Integrating the Fragmented Pieces of IS Research Paradigms and Frameworks: A Systems Approach
Manuel Mora, Ovsei Gelman, Guisseppi Forgionne, Doncho Petkov, Jeimy Cano. © 2009. 22 pages.
A formal conceptualization of the original concept of system and related concepts—from the original systems approach movement—can facilitate the understanding of information...
Decision-Making Support Systems
Decision-Making Support Systems
Guisseppi Forgionne, Manuel Mora, Jatinder N.D. Gupta, Ovsei Gelman. © 2009. 7 pages.
Decision-making support systems (DMSS) are computerbased information systems designed to support some or all phases of the decision-making process (Forgionne, Mora, Cervantes, &...
A Formal Definition of Information Systems
A Formal Definition of Information Systems
Manuel Mora, Ovsei Gelman, Francisco Cervantes, Guisseppi Forgionne. © 2009. 9 pages.
Since its conceptualization in the 1960s (Adam & Fitzgerald, 2000), information systems (IS) has undertaken a hard effort to be recognized as a scientific discipline. Nowadays...
Process Models of SDLCs: Comparison and Evolution
Process Models of SDLCs: Comparison and Evolution
Laura C. Rodriguez, Manuel Mora, Miguel Vargas Martin, Rory O’Connor, Francisco Alvarez. © 2009. 14 pages.
The software engineering discipline has developed the concept of software process to guide development teams towards a high-quality end product to be delivered on-time and within...
Requirements Engineering: A Review of Processes and Techniques
Requirements Engineering: A Review of Processes and Techniques
Fernando Flores, Manuel Mora, Francisco Alvarez, Rory O’Connor, Jorge Macias-Luevano. © 2009. 15 pages.
Requirements engineering is the process of discovering the purpose and implicit needs of a software system that will be developed and making explicit, complete, and non ambiguous...
An Overview of Models and Standards of Processes in the SE, SwE, and IS Disciplines
An Overview of Models and Standards of Processes in the SE, SwE, and IS Disciplines
Manuel Mora, Ovsei Gelman, Rory O’Connor, Francisco Alvarez, Jorge Macías-Luévano. © 2009. 17 pages.
This chapter develops a descriptive-conceptual overview of the main models and standards of processes formulated in the systems engineering (SE), software engineering (SwE) and...
An Overview of Models and Standards of Processes in the SE, SwE, and IS Disciplines
An Overview of Models and Standards of Processes in the SE, SwE, and IS Disciplines
Manuel Mora, Ovsei Gelman, Rory O’Connor, Francisco Alvarez, Jorge Macías-Luévano. © 2009. 17 pages.
This chapter develops a descriptive-conceptual overview of the main models and standards of processes formulated in the systems engineering (SE), software engineering (SwE) and...
International Journal of Information Technologies and Systems Approach (IJITSA)
International Journal of Information Technologies and Systems Approach (IJITSA)
Sangbing (Jason) Tsai, Wei Liu. Est. 2008.
The International Journal of Information Technologies and Systems Approach (IJITSA) is a refereed global journal where a systemic interdisciplinary and/or a multi-methodology...
Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View
Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View
Manuel Mora, Ovsei Gelman, Moti Frank, David B. Paradice, Francisco Cervantes, Guisseppi A. Forgionne. © 2008. 24 pages.
An accelerated scientific, engineering, and industrial progress in information technologies has fostered the deployment of Complex Information Technology (highly dependent)...
A Conceptual Descriptive-Comparative Study of Models and Standards of Processes in SE, SwE, and IT Disciplines Using the Theory of Systems
A Conceptual Descriptive-Comparative Study of Models and Standards of Processes in SE, SwE, and IT Disciplines Using the Theory of Systems
Manuel Mora, Ovsei Gelman, Rory O’Conner, Francisco Alvarez, Jorge Macías-Lúevano. © 2008. 29 pages.
The increasing design, manufacturing, and provision complexity of high-quality, cost-efficient and trustworthy products and services has demanded the exchange of best...
The Systems Approach View from Professor Andrew P. Sage: An Interview
The Systems Approach View from Professor Andrew P. Sage: An Interview
Miroljub Kljajic, Manuel Mora. © 2008. 5 pages.
Andrew P. Sage is the Founding Dean Emeritus University Professor, and First American Bank Professor in the Systems Engineering and Operation Research Department at George Mason...
Software Engineering and the Systems Approach: A Conversation with Barry Boehm
Software Engineering and the Systems Approach: A Conversation with Barry Boehm
Jo Ann Lane, Doncho Petkov, Manuel Mora. © 2008. 5 pages.
IJITSA is honored by the fact that this issue presents an interview with probably the most significant figure in the field of software engineering since its inception and one of...
Evaluation of Decision-Making Support Systems
Evaluation of Decision-Making Support Systems
Gloria E. Phillips-Wren, Manuel Mora, Guisseppi Forgionne. © 2008. 9 pages.
Decision support systems (DSSs) have been researched extensively over the years with the purpose of aiding the decision maker (DM) in an increasingly complex and rapidly changing...
Integrating the Fragmented Pieces of IS research Paradigms and Frameworks: A systems Approach
Integrating the Fragmented Pieces of IS research Paradigms and Frameworks: A systems Approach
Manuel Mora, Ovsei Gelman, Guisseppi Forgionne, Doncho Petkov, Jeimy Cano. © 2007. 22 pages.
A formal conceptualization of the original concept of system and related concepts—from the original systems approach movement—can facilitate the understanding of information...
Decision-Making Support Systems
Decision-Making Support Systems
Guisseppi Forgionne, Manuel Mora, Jatinder N.D. Gupta, Ovsei Gelman. © 2005. 7 pages.
Decision-making support systems (DMSS) are specialized computer-based information systems designed to support some, several or all phases of the decision-making process...
Information Systems and Systems Theory
Information Systems and Systems Theory
Ovsei Gelman, Manuel Mora, Guisseppi Forgionne, Francisco Cervantes. © 2005. 6 pages.
The information systems (IS) field has been recognized as a scientific discipline since the 80’s, as indicated by: (i) the existence of an intellectual community related with...
Decision-Making Support Systems: Achievements and Challenges for the New Decade
Decision-Making Support Systems: Achievements and Challenges for the New Decade
Manuel Mora, Guisseppi A. Forgionne, Jatinder N. D. Gupta. © 2003. 438 pages.
The book presents state of the art knowledge about Decision-Making Support Systems (DMSS). Its main goals are to help diffuse knowledge about effective methods and strategies for...
A Systemic Approach for the Formalization of the Information Systems Concept: Why Information Systems are Systems?
A Systemic Approach for the Formalization of the Information Systems Concept: Why Information Systems are Systems?
Manuel Mora, Ovsei Gelman, Francisco Cervantes, Marcelo MejIa, Alfredo Weitzenfeld. © 2003. 29 pages.
In the new economic context, based on Information and Knowledge resources, the concepts of Information Systems and Information Technology (IS&IT) are fundamental to understand...
DMSS Implementation Research: A Conceptual Analysis of the Contributions and Limitations of the Factor-Based and Stage-Based Streams
DMSS Implementation Research: A Conceptual Analysis of the Contributions and Limitations of the Factor-Based and Stage-Based Streams
Manuel Mora, Francisco Cervantes-Perez, Ovsei Gelman-Muravchik, Guisseppi A. Forgionne, Marcelo Mejia-Olvera. © 2003. 26 pages.
The implementation process of Decision-Making Support Systems (DMSS) is a highly complex process. Frequent implementation failures have caused the number of DMSS installed and...
Decision Making Support Systems: Achievements, Challenges and Opportunities
Decision Making Support Systems: Achievements, Challenges and Opportunities
Guisseppi A. Forgionne, Jatinder N.D. Gupta, Manuel Mora. © 2003. 12 pages.
Previous chapters have described the state of the art in decision making support systems (DMSS). This chapter synthesizes the views of leading scientists concerning the...