Mark Toleman

Mark Toleman is Professor and Head of the School of Information Systems, and Chair, Academic Board at the University of Southern Queensland. Professor Toleman has a MSc in mathematics from James Cook University and a PhD in computer science from the University of Queensland. He has published over 130 peer reviewed articles in areas ranging from information systems development methodologies to human-computer interaction to agricultural science. His current research interests include community support information systems, IT service management, IT governance, and systems development methodologies. Professor Toleman is currently President of the Australian Council of Professors and Heads of Information Systems.

Publications

Foreword
Foreword
Mark Toleman. © 2012. 2 pages.
This Foreword is included in the book Inter-Organizational Information Systems and Business Management: Theories for Researchers.
Measuring IT Service Management Performance: A Model Development
Measuring IT Service Management Performance: A Model Development
Francis Gacenga, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan. © 2012. 18 pages.
Prompted by the realisation that IT is now seen as a service, with a customer focus and process orientation, the authors propose a model to measure IT service management (ITSM)...
Design Science: A Case Study in Information Systems Re-Engineering
Design Science: A Case Study in Information Systems Re-Engineering
Raul Valverde, Mark Toleman, Aileen Cater-Steel. © 2010. 14 pages.
Recently, many organisations have become aware of the limitations of their legacy systems to adapt to new technical requirements. Trends towards e-commerce applications, platform...
Adoption of e-Commerce by Canadian SMEs: Defining Organizational, Environmental and Innovation Characteristics
Adoption of e-Commerce by Canadian SMEs: Defining Organizational, Environmental and Innovation Characteristics
Lynn L. Sparling, Aileen Cater-Steel, Mark Toleman. © 2010. 11 pages.
While online sales have experienced high growth rates, e-commerce adoption rates by Canadian SMEs have not kept pace. Canadian SMEs continue to lag behind the US and the EU in...
IT Service Management Standards: Education Challenges
IT Service Management Standards: Education Challenges
Aileen Cater-Steel, Mark Toleman. © 2010. 17 pages.
Service management standards such as the IT infrastructure library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service...
The Role of Government in E-Business Adoption
The Role of Government in E-Business Adoption
Barbara Roberts, Mark Toleman. © 2009. 16 pages.
An analysis of the role of government in e-business adoption is provided in this chapter, with empirical evidence from Australia included. It is shown that government influence...
Design Science: A Case Study in Information Systems Re-Engineering
Design Science: A Case Study in Information Systems Re-Engineering
Raul Valverde, Mark Toleman, Aileen Cater-Steel. © 2009. 14 pages.
Recently, many organisations have become aware of the limitations of their legacy systems to adapt to new technical requirements. Trends towards e-commerce applications, platform...
Improving ICT Governance: A Radical Restructure Using CobiT and ITIL
Improving ICT Governance: A Radical Restructure Using CobiT and ITIL
Mark Toleman, Aileen Cater-Steel, Brian Kissell, Rob Chown, Michael Thompson. © 2009. 13 pages.
Acting upon the recommendations of a review of information and communications technology (ICT) governance and services at USQ, a major restructure was effected merging ICT units...
Education for IT Service Management Standards
Education for IT Service Management Standards
Aileen Cater-Steel, Mark Toleman. © 2009. 14 pages.
Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for the effective management and control of IT...
The Role Of Government in E-Business Adoption
The Role Of Government in E-Business Adoption
Barbara Roberts, Mark Toleman. © 2008. 17 pages.
An analysis of the role of government in e-business adoption is provided in this chapter, with empirical evidence from Australia included. It is shown that government influence...
Lessons in Implementing a Learning System in a University: The Academic User Perspective
Lessons in Implementing a Learning System in a University: The Academic User Perspective
Fiona Darroch, Mark Toleman. © 2008. 13 pages.
This chapter examines the implementation of two learning management systems (LMS) in a university environment. Within the context of a case study and from the perspective of...
Engineering Emotionally Intelligent Agents
Engineering Emotionally Intelligent Agents
Penny Baillie, Mark Toleman, Dickson Lukose. © 2008. 15 pages.
Interacting with intelligence in an ever-changing environment calls for exceptional performances from artificial beings. One mechanism explored to produce intuitive-like behavior...
Education for IT Service Management Standards
Education for IT Service Management Standards
Aileen Cater-Steel, Mark Toleman. © 2007. 15 pages.
Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for the effective management and control of IT...
The Role Of Government in E-Business Adoption
The Role Of Government in E-Business Adoption
Barbara Roberts, Mark Toleman. © 2007. 20 pages.
An analysis of the role of government in e-business adoption is provided in this chapter, with empirical evidence from Australia included. It is shown that government influence...
The Impact of Agile Methods on Managing IT Professionals
The Impact of Agile Methods on Managing IT Professionals
Mark Toleman, Fiona Darroch, Mustafa Ally. © 2007. 21 pages.
This chapter examines the potential for agile methods to provide mechanisms to deal with the software development environment that has evolved in response to the inadequacies of...
Lessons in Implementing a Learning System in a University: The Academic User Perspective
Lessons in Implementing a Learning System in a University: The Academic User Perspective
Fiona Darroch, Mark Toleman. © 2006. 16 pages.
This chapter examines the implementation of two learning management systems (LMS) in a university environment. Within the context of a case study and from the perspective of...
Engineering Emotionally Intelligent Agents
Engineering Emotionally Intelligent Agents
Penny Baillie-de Byl, Mark Toleman. © 2005. 5 pages.
Traditionally, philosophers have defined emotions to be interruptions to otherwise logical states of being (Smith & Kirby, 2000). The recent resurgence of research in the...
Engineering Emotionally Intelligent Agents
Engineering Emotionally Intelligent Agents
Penny Baillie, Mark Toleman, Dickson Lukose. © 2003. 19 pages.
Interacting with intelligence in an ever-changing environment calls for exceptional performances from artificial beings. One mechanism explored to produce intuitive-like behavior...