Riyad Eid

Riyad Eid is a Professor of Marketing at the United Arab Emirates University. Prof. Eid received a BSc (Hons) in Business administration from Tanta University (Egypt), an MSc in Business Administration from Tanta University (Egypt), PGDip (2002) and a PhD in Marketing from Bradford University (UK). Prior to the UAEU appointment, he was an Assistant Professor at the Marketing Department, Bradford University, UK, and an Associate Professor at the Marketing Department; Wolverhampton University, UK. Prof. Eid’s main area of marketing expertise and interest is in the domain of International Internet Marketing. Prof. Eid has published in several internationally recognized journals such as Tourism Management,Journal of Travel Research, International Journal of Hospitality Management, International Journal of Tourism Research, Journal of International Marketing, The Service Industries Journal, Journal of Euro-Marketing, Journal of Marketing Intelligence and Planning, Journal of Industrial Management & Data Systems, Benchmarking International Journal, The International Journal of E-Business Research and Journal of Internet Research. He has also attended numerous numbers of International Refereed Conferences worldwide. Prof. Eid acted as consultant to a number of organizations in Egypt, UAE, and UK. He is a subject Matter Expert (Marketing) for the E-TQM collage in Dubai (UAE) and Umm AL-Qura University in Saudi Arabia. Prof. Eid was presented with Emerald Best Paper Award for one of his publications. He is also the Editor-in-Chief of the International Journal of Customer Relationship Marketing and Management and a member of the Editorial Review Board for a number of international journals.

Publications

The Impact of Credibility Attributes on Consumer Intention to Adopt Information on Social Networking Sites: Application to Tourism Services
Yasmeen Elsantil, Riyad Eid, Khaled Bedair. © 2022. 22 pages.
This study examines the effect of consumers’ perceived credibility of information on SNS on their attitude and intention to adopt this information in the Arab world. The study...
Implementing Modern Human Resources Strategies in the Public Sector: The Case of Implementing Internal Branding in Large Organizations
Riyad Eid. © 2021. 16 pages.
The implementation of modern human resources concepts to public sector large organizations is still a relatively new topic for researchers and practitioners. Moreover, although...
Global Perspectives on Religious Tourism and Pilgrimage
Hatem El-Gohary, David John Edwards, Riyad Eid. © 2018. 236 pages.
Religious studies and research has gained a lot of interest and considerable attention from researchers, policy makers, and practitioners during the last few years. Though...
Emerging Research on Islamic Marketing and Tourism in the Global Economy
Hatem El-Gohary, Riyad Eid. © 2015. 311 pages.
As the Middle East continues to grow as a predominant force within the international marketplace, research into Islamic practices and culture is necessary to promote business...
E-Government in Less Developed Countries
Riyad Eid, Raja Yahya Alsharief. © 2015. 16 pages.
In recent years, e-Government has been the favourable theme for numerous studies and reports. Yet, there is a lack of systematic evidence regarding the key challenges for the...
Drivers and Barriers to Online Social Networks’ Usage: The Case of Facebook
Riyad Eid, Emrys Hughes. © 2013. 18 pages.
Although the past years have witnessed growth in online social networks, the underlying factors driving and inhibiting its diffusion are not well understood. This paper presents...
Factors Affecting the Success of Online Branding: An Empirical Study
Riyad Eid, Raja Yahya Al Sharief, Laila Hussein. © 2013. 14 pages.
Online branding has become a crucial part of companies’ activity since the mid-90s, when internet expansion began. As internet activity starts playing bigger and greater roles in...
Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies
Riyad Eid. © 2013. 427 pages.
Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities....
E-Marketing in Developed and Developing Countries: Emerging Practices
Hatem El-Gohary, Riyad Eid. © 2013. 372 pages.
While e-marketing has emerged as an aid in allowing businesses to reach a broader audience, evolutions in computer science and technology have made its comprehension a bit more...
E-Government in Less Developed Countries
Riyad Eid, Raja Yahya Alsharief. © 2013. 16 pages.
In recent years, e-Government has been the favourable theme for numerous studies and reports. Yet, there is a lack of systematic evidence regarding the key challenges for the...
Foreword
Riyad Eid. © 2012. 2 pages.
This Foreword is included in the book Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus.
Successful Customer Relationship Management Programs and Technologies: Issues and Trends
Riyad Eid. © 2012. 358 pages.
The field of Customer Relationship Management (CRM) has broadened greatly in recent years as technological applications have expanded. Successful Customer Relationship Management...
CRM in the Context of Airline Industry: A Case Study of Mexican Airline
Riyad Eid, Mustafa Zaidi. © 2012. 8 pages.
The airline industry is known as high-tech industry that leads other business sectors, serving as a technological role-model. This paper proposes a conceptual model for Customer...
The Effect of the Internet Use on Customer Relations and Targeting Activities: An Empirical Study of UK Companies
Riyad Eid, Yasser El-Kassrawy. © 2012. 13 pages.
The purpose of this research is to investigate the effects of the Internet use on customer relations and targeting activities. Based on the previous literature, the effect of the...
International Journal of Online Marketing (IJOM)
Hatem El-Gohary. Est. 2011.
The International Journal of Online Marketing (IJOM) is an applied research, refereed, international journal that provides complete coverage on the opportunities, challenges, and...
Extending TAM and IDT to Predict the Adoption of the Internet for B-to-B Marketing Activities: An Empirical Study of UK Companies
Riyad Eid. © 2011. 18 pages.
There has been considerable Research into the usage of the Internet for Business-to-Business (B-to-B) marketing activities in recent years. The need to understand how and why...
Drivers and Barriers to Online Social Networks’ Usage: The Case of Facebook
Riyad Eid, Emrys Hughes. © 2011. 17 pages.
Although the past years have witnessed growth in online social networks, the underlying factors driving and inhibiting its diffusion are not well understood. This paper presents...
Factors Affecting the Success of Online Branding: An Empirical Study
Riyad Eid, Raja Yahya Al Sharief, Laila Hussein. © 2011. 13 pages.
Online branding has become a crucial part of companies’ activity since the mid-90s, when internet expansion began. As internet activity starts playing bigger and greater roles in...
International Journal of Customer Relationship Marketing and Management (IJCRMM)
Riyad Eid. Est. 2010.
The International Journal of Customer Relationship Marketing and Management (IJCRMM) addresses critical success factors for CRM implementation, activities that are affected by...
International Journal of Human Capital and Information Technology Professionals (IJHCITP)
Sanjay Misra. Est. 2010.
The International Journal of Human Capital and Information Technology Professionals (IJHCITP) focuses on the IT field from the outlook of industry professionals and covers...
CRM in the Context of Airline Industry: A Case Study of Mexican Airline
Riyad Eid, Mustafa Zaidi. © 2010. 8 pages.
The airline industry is known as high-tech industry that leads other business sectors, serving as a technological role-model. This paper proposes a conceptual model for Customer...
Extending TAM and IDT to Predict the Adoption of the Internet for B-to-B Marketing Activities: An Empirical Study of UK Companies
Riyad Eid. © 2009. 18 pages.
There has been considerable Research into the usage of the Internet for Business-to-Business (B-to-B) marketing activities in recent years. The need to understand how and why...