Steve Clarke

As the use of internet applications with client server architecture and web browsers have increased the ability to draw on information, many managers now face the challenge of...

Information strategy is often relegated to an information technology element of corporate strategy, or worse, ignored in favour of IT operational planning. This research...

End users have become increasingly integrated into computing environments, necessitating continued inquiry into successful models for end user design and development and the...

As technology continues to advance so does the need for understanding how this will affect us. We, as the users are subject to actions which bring into conflict the needs and...

This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in the process of...

Information strategy is often relegated to an information technology element of corporate strategy, or worse, ignored in favour of IT operational planning. This research...

In recent years, innovative technologies have lead to rapid progression and accelerated research studies within the field of end-user computing. Computational Advancements in...

The provision of services on the Internet has expanded the field of e-banking to reach all major banks around the world. E-Banking Management: Issues, Solutions, and Strategies...

As a progressive field of study, end-user computing is continually becoming a significant focus area for businesses, since refining end-user practices to enhance their...

This chapter is an introduction to the themes covered in the book. It sets the background, defines the context and provides a basis for the material covered inthe subsequent...

The purpose of this chapter is to outline the online revolution which occurred in the banking sector, mainly in the developed world. It will briefly cover the history of banking...

The purpose of this chapter is to discuss various aspects of e-banking including the sequence of evolution of e-banking as well as other issues which this has brought with it....

E-banking relies heavily on information and communication technologies (ICT) to achieve its promise of 24 hours availability, low error rates, and quicker delivery of financial...

As discussed in the Chapter IV, e-banking is different from other forms of technological projects. It brings a different set of challenges for managers which are discussed in...

The aim of this chapter is to offer the reader a means by which human involvement in e-banking may be evaluated and improved. At the heart of this problem lies a need to...

Building on the previous chapters, this chapter will discuss some of the most common problematic issues in e-banking implementation and management. The main focus will be on...

This chapter builds on previous chapters and brings together the technical, managerial and social issues discussed in this book so far, to offer practical solutions to the...

Project management is an important concept in business development. Often, the development of information technology or managing change will be run as projects, and managed using...

This chapter focuses predominantly on the development of a toolset for e-banking strategic planning. But before moving on to this, the following section briefly outlines some of...

Advances in information technologies have allowed end users to become a fundamental element in the development and application of computing technology and digital information....

End-User Computing: Concepts, Methodologies, Tools, and Applications compiles a vast collection of the most authoritative research in the development of computing applications...

In philosophical terms, a key issue of communities of practice (CoPs) can be located within one of the key philosophical debates. The need for CoPs is traceable to the inadequacy...

This case describes the experiences of a healthcare organization in the North of England that introduced a multi-lingual electronic patient information system, the first of its...

During the past several decades, information technologies have had profound impacts on organizations and societies of all size and types. In today's rapidly changing...

In philosophical terms, a key issue of communities of practice (CoPs) can be located within one of the key philosophical debates. The need for CoPs is traceable to the inadequacy...

This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in the process of...

This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in the process of...

This was a practical intervention in the UK, the objective of which was to undertake an examination of the current arrangements between Barfordshire Fire, Police and Ambulance...

Beyond Knowledge Management provides a balance of conceptual and practical aspects of Knowledge Management, offering the opportunity for students and practitioners to understand...

If you want quick-fix solutions, this book is not for you. If you want to “dare to know” how to look at an organisation differently, harness the power of its knowledge, and...

The previous chapter provided a broad introduction to knowledge management. As you might imagine, this is a complex area. This chapter begins to peel away the layers bit by bit...

Sociotechnical thinking is a subset of social theory and philosophy. This way of thinking is particularly relevant in domains such as information management which are closely...

In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical or purely social phenomenon....

This research is concerned with developing a framework for the evaluation of an organisation’s potential to engage in knowledge management (an organisation’s ‘KM-readiness’, or...

Previous chapters have discussed the importance of systems and knowledge management. This is especially important with the shifts from traditional, highly structured...

Three areas (staff, structures, and technology) interact in knowledge management. Knowledge processes are about the creation, retention, sharing, identification, acquisition...

Information resource management is too often seen as a domain dominated by technology, or, at best, one in which human considerations are secondary to and dependent on...

This study draws on relevant literature from Europe and the USA to show that there have been a number of reported failures of Executive Information Systems (EISs) in practice...

Information security has become a largely rule-based domain, substantially focusing on issues of confidentiality. But the standards developed to achieve this, both in the U.S....

Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain suggests systems...

This paper is about determining the context and scope of an information systems study and choosing an intervention strategy based on the findings. At the core of this is a...

Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain suggests systems...

This chapter seeks to apply learning from the fields of social theory and information systems to the specific context of the Internet. Key to this understanding is the extent to...

The vision of the Advances in End User Computing (AEUC) Book Series is to provide a forum to information technology educators, researchers, and practitioners to advance the...

This case study concerns IT help desk management within an international airline. The core of what is described relates to attempts at implementing help desk procedures in...

This case study concerns IT help desk management within an international airline. The core of what is described relates to attempts at implementing help desk procedures in...

The 1980s and 1990s have seen a growing interest in research and practice in information systems design and development from a human-centered perspective. This interest is...

This chapter seeks to cast light on the commonly encountered ‘human-centred’ versus ‘technology’ debate in information systems (IS: Clarke and Lehaney, 1998; Clarke and Lehaney...

The idea of the ‘wicked problem’ (Churchman, 1967), which advocates a pragmatic oscillation between problem and solution, rather than an attempt to reduce the problem to a series...

Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain suggests systems...