Yixin Diao

Yixin Diao is a Research Staff Member at the IBM Thomas J. Watson Research Center in Yorktown Heights, New York. He received his Ph.D. degree in Electrical Engineering from Ohio State University in 2000. He has published more than eighty papers in systems and services management and is the co-author of the book "Feedback Control of Computing Systems" (Wiley 2004). He received IBM Outstanding Innovation Award in 2005, was named to IBM Master Inventor in 2007, and received IBM Outstanding Technical Achievement Award in 2013. He is the recipient of the 2002 Best Paper Award at IEEE/IFIP Network Operations and Management Symposium; the 2002-2005 Theory Paper Prize from the International Federation of Automatic Control; the 2008 Best Paper Award at IEEE International Conference on Services Computing; and the Second Prize of the 2012 Innovation in Analytics Award from Institute for Operations Research and the Management Sciences. He served as Program Co-chair for the 6th International Conference on Network and Service Management in 2010 and the 13th IFIP/IEEE International Symposium on Integrated Network Management in 2013. He is an Associate Editor of IEEE Transactions on Network and Service Management, and Journal of Network and Systems Management.

Publications

Maximizing Management Performance and Quality with Service Analytics
Maximizing Management Performance and Quality with Service Analytics
Yixin Diao, Daniela Rosu. © 2015. 465 pages.
Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and...
Modeling and Optimization of Complex Service Delivery Systems
Modeling and Optimization of Complex Service Delivery Systems
Yixin Diao, Aliza Heching. © 2015. 20 pages.
The services delivery business is highly dynamic and highly competitive, with thin profit margins. Strict service quality targets coupled with highly variable service request...
Control Engineering for Scaling Service Oriented Architectures
Control Engineering for Scaling Service Oriented Architectures
Yixin Diao, Joseph L. Hellerstein, Sujay Parekh. © 2011. 25 pages.
Scaling Service Oriented Architectures (SOAs) requires a systematic approach to resource management to achieve service level objectives (SLOs). Recently, there has been...