A Collaborative Model of Information Technology Strategic Plan for the Government Sector

A Collaborative Model of Information Technology Strategic Plan for the Government Sector

Wagner N. Silva, Marco A. Vaz, Jano M. Souza
Copyright: © 2013 |Pages: 10
DOI: 10.4018/ijdst.2013100103
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Abstract

Information Technology (IT) is strategic for organization management (Stair & Reynolds, 2005), although, many companies lack IT governance and planning, skilled people, defined and institutionalized methods and procedures, internal controls and indicators, and structures for agreement service levels and information security, legality, and economy. In this scenario, a minimum organization and control in the use of resources is needed to boost technical and administrative efficiency, with a focus on IT governance. An Information Technology Strategic Plan (ITSP) aims at discovering the resources and IT in an organization, to direct the technological and information architecture to its strategic objectives. The Brazilian Government issued a Normative Instruction (NI04) for public organizations to develop IT Strategic Plans so that they can purchase products and services. In order to help organizations develop, control and manage their ITSPs, a model was created that defines a set of auxiliary steps in the construction of the ITSP. Throughout this article we present an ITSP development and management model, its evaluation, and our conclusions.
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Motivation

The need to manage IT investments and the difficulty in having an agile process to support this management pointed to the lack of a model with a tool that assists managers in this task. The goal of this model is to define a set of steps that can help IT managers in the Central Government in the construction, monitoring, and management of its ITSP. In the following sections we will detail the development and management of the ITSP.

The model of design (Figure 1) and construction of an ITSP was split into two parts:

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