A Framework for Developing Management Intelligent Systems

2. Background

This section provides a background on information systems, management information systems, and intelligent systems for research of MiS.

Management is what managers do (Robbins, Bergman, Stagg, & Coulter, 2012, p. 12). More specifically, management is the process of managers’ coordinating and overseeing the work activities to ensure their completion. The main management functions or activities consist of planning, organizing, leading and controlling (Terry, 1968; Robbins, Bergman, Stagg, & Coulter, 2012). Management functions in organizations have remarkably improved with the development of advanced ICT and information systems over the past decades (Turban & Volonino, 2011) (Laudon & Laudon, 2015).

Information systems as a discipline encompasses the concepts, principles, methodologies and processes for two broad areas of activity within organizations: 1. acquisition, deployment, management, and strategy for ICT resources and services; and 2. packaged system acquisition or system development, operation, and evolution of infrastructure and systems for organizational processes (ACM, 2010). Information systems are vital to problem identification, analysis and DM of managers (ACM, 2010).