MLA
Caine, Charles T., et al. "The T-1 Auto Inc. Production Part Testing (PPT) Process: A Workflow Automation Success Story." JCIT vol.5, no.1 2003: pp.74-87. http://doi.org/10.4018/978-1-59140-061-5.ch005
APA
Caine, C., Lauer, T., & Peacock, E. (2003). The T-1 Auto Inc. Production Part Testing (PPT) Process: A Workflow Automation Success Story. Journal of Cases on Information Technology (JCIT), 5(1), 74-87. http://doi.org/10.4018/978-1-59140-061-5.ch005
Chicago
Caine, Charles T., Thomas W. Lauer, and Eileen Peacock. "The T-1 Auto Inc. Production Part Testing (PPT) Process: A Workflow Automation Success Story," Journal of Cases on Information Technology (JCIT) 5, no.1: 74-87. http://doi.org/10.4018/978-1-59140-061-5.ch005
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