Contracts, Control and Presentation in IT Outsourcing: Research in 13 UK Organizations

Contracts, Control and Presentation in IT Outsourcing: Research in 13 UK Organizations

Thomas Kern (Erasmus University-Rotterdam, The Netherlands) and Leslie Willcocks (University of Oxford, UK)
Copyright: © 2000 |Pages: 15
DOI: 10.4018/jgim.2000100102
OnDemand PDF Download:
$37.50

Abstract

Information technology (IT) outsourcing continues to experience phenomenal growth, with an estimated market size of over $100 billion in 2000. Its adoption by some of the largest international corporations has seen outsourcing become considered a key component of the information management agenda. Critical to this agenda is the formulation of comprehensive contracts. For this, legal experts and/or advisors can be consulted, but enforcement depends very much on client and vendor account managers. A theoretical analysis of the contract contrasted with empirical data from client and vendor post-contract management practice revealed that the contract has a number of purposes beyond its sole legal nature, outlining a number of control dimensions both parties aim to enforce. This paper presents findings from 13 UK-based organisations on the role of the outsourcing contract and its purpose for ensuring control over the client’s outsourcing destiny.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 25: 4 Issues (2017): Forthcoming, Available for Pre-Order
Volume 24: 4 Issues (2016): 3 Released, 1 Forthcoming
Volume 23: 4 Issues (2015)
Volume 22: 4 Issues (2014)
Volume 21: 4 Issues (2013)
Volume 20: 4 Issues (2012)
Volume 19: 4 Issues (2011)
Volume 18: 4 Issues (2010)
Volume 17: 4 Issues (2009)
Volume 16: 4 Issues (2008)
Volume 15: 4 Issues (2007)
Volume 14: 4 Issues (2006)
Volume 13: 4 Issues (2005)
Volume 12: 4 Issues (2004)
Volume 11: 4 Issues (2003)
Volume 10: 4 Issues (2002)
Volume 9: 4 Issues (2001)
Volume 8: 4 Issues (2000)
Volume 7: 4 Issues (1999)
Volume 6: 4 Issues (1998)
Volume 5: 4 Issues (1997)
Volume 4: 4 Issues (1996)
Volume 3: 4 Issues (1995)
Volume 2: 4 Issues (1994)
Volume 1: 4 Issues (1993)
View Complete Journal Contents Listing