Article Preview
Top1. Introduction
With the advent of an aging society, elderly services have increasingly become the focus of social attention (Du & Ji, 2020). Currently, the elderly care service industry has developed into a service supply chain structure with a clear structure and a clear subject (Gill et al., 2016). Under the development trend of the service economy, analysing the service industry based on the theory of service supply chain has become a research focus (Baltacioglu et al., 2007; Maull et al., 2012; Govindan & Jepsen, 2016), and it also provides new ideas for analysing the development of the elderly care industry. The target groups of elderly services generally have the characteristics of being old with lots of diseases, having many sudden illnesses and diverse needs for elderly care (Menghi et al., 2019). In the background of frequent accidents, disasters, public safety and health issues, once an emergency occurs, it will cause great personal injury to the objects of elderly services. The research shows that 71.3% of the respondents have low emergency response ability when the elderly care institutions are in emergency (Kim & Bae, 2020). Analysing and researching the risks of elderly services can help identify problems early so as to take preventive measures in time. Supromin & Choonhakhlai (2017) pointed that the public governance model of the elderly care industry focuses on a collaborative partnership and network of all stakeholders. Supply chain innovation has become all the more important in today's competitive world (Mandal, 2016), and from the perspective of supply chain, the elderly care service industry should pay attention to the construction of upstream and downstream partner network. From the perspective of operation management, the diverse interest demands of each node organization in the elderly services supply chain, the shortage of raw materials in the upstream and downstream of the elderly services supply chain, sudden changes in service demand, quality problems, and forecast errors may all cause supply chain risks (Sharma et al., 2017; Raghunath & Devi, 2018; Rogers et al., 2015), leading to fluctuations in the operation of elderly care services and affecting the stability of the supply chain. With the increase of global instability factors, enterprises have started to witness the supply chain risks that do not exist traditionally (Singh, 2019). Therefore, whether from the macro or micro point of view, the risk factors of the elderly services supply chain should be concerned by all sectors of society. Analyzing and identifying the risk factors of elderly services from the perspective of supply chain management is conducive to improving the risk management capabilities of the elderly care industry and maintaining the safety and stability of the elderly care service industry chain.