Exploring Multi-Organizational Interaction Issues: A Case Study of Information Technology Transfer in thePublic Sector of Malaysia

Exploring Multi-Organizational Interaction Issues: A Case Study of Information Technology Transfer in thePublic Sector of Malaysia

Hasmiah Kasimin (Universiti Kebangsaan, Malaysia) and Huda Ibrahim (Universiti Utara, Malaysia)
DOI: 10.4018/jantti.2009070105
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Abstract

In Malaysia major information technology transfer in public sector agencies is usually due to policy implementation. This policy-led technology transfer involves central government directives to implementation agencies. The technology transfer process usually not only involves multi-organizations that consist of many public agencies and private sector organizations but also involved many phases. Each organization plays certain roles and contributes to the achievement of the technology transfer objectives. Each phase serves a different purpose and each role during each phase has different requirements. Coordinating and encouraging multiple organization participation in each phase is complex and a challenge that may at least result in project delays or technological decision-making based on non-technical considerations. In such a case understanding interactions between stakeholders is important in designing activities and strategies for effective technology transfer processes suitable to the local environment. This is especially true for technology that requires further development to adapt it to the local environment.

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