To succeed introducing innovation in a multi-stakeholder environment it is important to map out priorities for each stakeholder and make sure that all relevant points of view are considered:
When describing an IT development project it is most common to focus on the tactical elements of delivery: meeting specifications, working within time and budget constraints, and developing the robust architecture necessary to meet expected levels of quality and scalability;
When we talk about successful management, the focus is on strategic achievements: meeting an organization’s business goals, contributing to competitive advantage, generating financial results, and allocating resources wisely;
When discussing quality in healthcare we must discuss measures specific to certain care settings. For example, in rehabilitation, the FIM® instrument helps care providers assess patients’ physical and cognitive status;
When patients confront a new interface within the care system they will seek simplicity and support on their journey towards self-management and improved health.