The Impact of Gender and Experience on User Confidence in Electronic Mail

The Impact of Gender and Experience on User Confidence in Electronic Mail

John A. Hoxmeier (Colorado State University, USA), Winter Nie (American Graduate School of International Management, USA) and G. Thomas Purvis (Hewlett-Packard Corporation, USA)
Copyright: © 2000 |Pages: 10
DOI: 10.4018/joeuc.2000100102
OnDemand PDF Download:
$37.50

Abstract

While electronic communication is advancing rapidly in the organizational context, there remain a considerable number of participants who, for one reason or another, lack the skills and/or confidence to make the medium a pervasive and ubiquitous tool. This paper examines a network of factors that influence attitudes about computer utilization and user confidence in electronic mail (e-mail). A conceptual model of user confidence in e-mail was developed based on the results of a previous study, refined after a review of existing literature, and tested using LISREL. An experiment was conducted which simulated a communication transaction between subordinate and superior using two student groups (Computer Information Systems and other business disciplines) as surrogates. Data was collected from the participants through a survey and interviews. Results indicated that overall confidence in the medium was lacking and that there were gender differences in confidence in the nontechnical group. These differences appear to diminish through technical education and experience. Experience with computing was a significant determinant of attitude. Attitudes regarding computer use were also found to be positively linked to confidence in electronic communication.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 29: 4 Issues (2017): 1 Released, 3 Forthcoming
Volume 28: 4 Issues (2016)
Volume 27: 4 Issues (2015)
Volume 26: 4 Issues (2014)
Volume 25: 4 Issues (2013)
Volume 24: 4 Issues (2012)
Volume 23: 4 Issues (2011)
Volume 22: 4 Issues (2010)
Volume 21: 4 Issues (2009)
Volume 20: 4 Issues (2008)
Volume 19: 4 Issues (2007)
Volume 18: 4 Issues (2006)
Volume 17: 4 Issues (2005)
Volume 16: 4 Issues (2004)
Volume 15: 4 Issues (2003)
Volume 14: 4 Issues (2002)
Volume 13: 4 Issues (2001)
Volume 12: 4 Issues (2000)
Volume 11: 4 Issues (1999)
Volume 10: 4 Issues (1998)
Volume 9: 4 Issues (1997)
Volume 8: 4 Issues (1996)
Volume 7: 4 Issues (1995)
Volume 6: 4 Issues (1994)
Volume 5: 4 Issues (1993)
Volume 4: 4 Issues (1992)
Volume 3: 4 Issues (1991)
Volume 2: 4 Issues (1990)
Volume 1: 3 Issues (1989)
View Complete Journal Contents Listing