The Implementation of DSpace at the InterContinental Hotels Group: A Knowledge Management Project Success

The Implementation of DSpace at the InterContinental Hotels Group: A Knowledge Management Project Success

Michael A. King (Virginia Polytechnic Institute and State University, USA)
Copyright: © 2008 |Pages: 15
DOI: 10.4018/jcit.2008040102
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Abstract

The InterContinental Hotels Group (http://www.ihgplc.com) is the world’s largest hospitality and accommodation provider by room count. 2002 was a banner growth year for the corporate and the volume of customer relationship management projects and resulting reports posed a digital retention problem. To address their knowledge management challenge, the Decision Science Support department initiated a digital repository and archiving project. The original project scope was for a departmental solution but after implementation, other departments quickly realized the value of virtual communities of practice and the Decision Science Support department made the DSpace platform available to the global enterprise.

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