Implementing E-Government in Ireland: A Roadmap for Success

Implementing E-Government in Ireland: A Roadmap for Success

William Golden (National University of Ireland, Ireland), Martin Hughes (National University of Ireland, Ireland) and Murray Scott (National University of Ireland, Ireland)
Copyright: © 2003 |Pages: 17
DOI: 10.4018/jeco.2003100102
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Abstract

E-government provides unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. This paper analyses the Irish Government’s evolutionary path to the provision of successful e-Government. The success factors and stages of evolution of e-government are identified and a detailed examination of how the Irish Government successfully implemented its e-government strategy is presented. The lessons learnt from this case provide a valuable roadmap for the successful attainment of citizen centred e-government in other jurisdictions.

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