Information Technology and Administrative Reform: Will E-Government Be Different?

Information Technology and Administrative Reform: Will E-Government Be Different?

Kenneth Kraemer (University of California, Irvine, USA) and John Leslie King (University of Michigan, Ann Arbor, USA)
Copyright: © 2006 |Pages: 20
DOI: 10.4018/jegr.2006010101
OnDemand PDF Download:
$37.50

Abstract

This article examines the theoretical ideal of information technology as an instrument of administrative reform and examines the extent to which that ideal has been achieved in the United States. It takes a look at the findings from research about the use and impacts of information technology from the time of the mainframe computer through the PC revolution to the current era of the Internet and e-government. It then concludes that information technology has never been an instrument of administrative reform; rather, it has been used to reinforce existing administrative and political arrangements. It assesses why this is the case and draws conclusions about what should be expected with future applications of information technologies — in the time after e-government. It concludes with a discussion of the early evidence about newer applications for automated service delivery, 24/7 e-government, and e-democracy.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 13: 4 Issues (2017): Forthcoming, Available for Pre-Order
Volume 12: 4 Issues (2016): 2 Released, 2 Forthcoming
Volume 11: 4 Issues (2015)
Volume 10: 4 Issues (2014)
Volume 9: 4 Issues (2013)
Volume 8: 4 Issues (2012)
Volume 7: 4 Issues (2011)
Volume 6: 4 Issues (2010)
Volume 5: 4 Issues (2009)
Volume 4: 4 Issues (2008)
Volume 3: 4 Issues (2007)
Volume 2: 4 Issues (2006)
Volume 1: 4 Issues (2005)
View Complete Journal Contents Listing