Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank

Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank

Monideepa Tarafdar (University of Toledo, USA) and Sanjiv D. Vaidya (Indian Institute of Management, India)
Copyright: © 2007 |Pages: 23
DOI: 10.4018/jcit.2007070103
OnDemand PDF Download:
$37.50

Abstract

This case describes the evolution of the use of information technology (IT) at National Banking Services, one of the oldest banks in India. It describes the bank’s response to economic liberalization and the resulting initiatives for IT adoption. It highlights the influence of organizational readiness on IT adoption. In particular, it describes the negative influence on IT adoption of conditions such as the lack of top management support, skeptical end-user attitudes about the benefits of IT, and resistance from employee unions. The case ends with a description of the changing role of IT in the banking industry in India and the challenges confronting the bank.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 19: 4 Issues (2017): Forthcoming, Available for Pre-Order
Volume 18: 4 Issues (2016): 2 Released, 2 Forthcoming
Volume 17: 4 Issues (2015)
Volume 16: 4 Issues (2014)
Volume 15: 4 Issues (2013)
Volume 14: 4 Issues (2012)
Volume 13: 4 Issues (2011)
Volume 12: 4 Issues (2010)
Volume 11: 4 Issues (2009)
Volume 10: 4 Issues (2008)
Volume 9: 4 Issues (2007)
Volume 8: 4 Issues (2006)
Volume 7: 4 Issues (2005)
Volume 6: 1 Issue (2004)
Volume 5: 1 Issue (2003)
Volume 4: 1 Issue (2002)
Volume 3: 1 Issue (2001)
Volume 2: 1 Issue (2000)
Volume 1: 1 Issue (1999)
View Complete Journal Contents Listing