Knowledge Management in Support of Crisis Response

Knowledge Management in Support of Crisis Response

Murray E. Jennex (San Diego State University, USA) and Murali Raman (Multimedia University Malaysia, Malaysia)
DOI: 10.4018/jiscrm.2009070104
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Abstract

Most organizations face difficult challenges in managing knowledge for crisis response, but it is crucial for response effectiveness that such challenges be overcome. Organizational members must share the knowledge needed to plan for emergencies. They also must be able during an emergency to access relevant plans and communicate about their responses to it. This article examines the role and relevance of knowledge management (and knowledge management systems therein) in support of crisis response. We begin by discussing what knowledge management and crisis response mean. We move on to suggest why crisis response efforts within an organizational context, might benefit from knowledge management initiatives. Specific examples of how knowledge management efforts have supported crisis response in the past are then presented. We end by offering researchers with some suggestions for future research work in light of this subject domain.

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