The Moderating Effect of Employee Computer Self-Efficacy on the Relationship between ERP Competence Constructs and ERP Effectiveness

The Moderating Effect of Employee Computer Self-Efficacy on the Relationship between ERP Competence Constructs and ERP Effectiveness

Shih-Wen Chien (National Kaohsiung University of Applied Sciences, Taiwan) and Changya Hu (National Chengchi University, Taiwan)
Copyright: © 2009 |Pages: 21
DOI: 10.4018/jeco.2009070104
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Abstract

The present study examines the role that employee self-efficacy fulfills in ERP effectiveness. For this examination, the study uses data from 116 key users from different companies with ERP implementation experience in Taiwan. Results suggest that ERP training and learning significantly improved ERP Effectiveness. However, regarding improved business performance, respondents with ‘high’ ERP-training competence had higher employee computer self-efficacy scores than respondents with ‘low’ ERP-training competence. Regarding improved integrated business resources, respondents with ‘high’ strategic IT-planning competence had higher employee computer self-efficacy scores than respondents with ‘low’ strategic IT-planning competence. The study identifies implications of employee computer self-efficacy for ERP implementation. Researchers should explore this topic to improve the future success of ERP systems in organizations. The main result (the moderating role of computer self-efficacy) is a potentially valuable contribution to theory and practice.

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