MLA
Gogan, Janis L., et al. "Is This Pilot Test Over?." JCIT vol.6, no.1 2004: pp.22-40. http://doi.org/10.4018/978-1-59140-259-6.ch002
APA
Gogan, J., Gelinas Jr., U., & Rao, A. (2004). Is This Pilot Test Over?. Journal of Cases on Information Technology (JCIT), 6(1), 22-40. http://doi.org/10.4018/978-1-59140-259-6.ch002
Chicago
Gogan, Janis L., Ulric J. Gelinas Jr., and Ashok Rao. "Is This Pilot Test Over?," Journal of Cases on Information Technology (JCIT) 6, no.1: 22-40. http://doi.org/10.4018/978-1-59140-259-6.ch002
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