Role-Based Situation-Aware Information Seeking and Retrieval Service Design Approach for Crisis Response

Role-Based Situation-Aware Information Seeking and Retrieval Service Design Approach for Crisis Response

Nong Chen (Delft University of Technology, The Netherlands) and Ajantha Dahanayake (Georgia College and State University, USA)
DOI: 10.4018/jiscrm.2009070102
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Abstract

Crisis response involves handling information intensive processes, and coordination of large quantities of information from and for different relief-response organizations. The information needs and responses of such organizations are closely related to the situations and roles these organizations are involved during a crisis relief-response process. The information seeking and retrieval processes associated with crisis situations influence the affectivity of response vigor and the coordination of relief-response activities. To provide an effective solution for a European Main Port’s crisis response needs, a role-based situation-aware information seeking and retrieval conceptual framework is formulated. The Conceptual framework, the design approach, and the implementation in a prototype are presented as an approach to design future crisis response information seeking and retrieval services.

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