Sociotechnical Study of e-Business: Grappling with an Octopus

Sociotechnical Study of e-Business: Grappling with an Octopus

Chris W. Clegg (University of Sheffield, UK), Catherine Chu (London School of Economics, UK), Steve Smithson (London School of Economics, UK), Alan Henney (Independent Consultant, Manchester, UK), Dianne Willis (Leeds Metropolitan University, UK), Peter Jagodzinski (Plymouth University, UK), Brian Hopkins (Independent Consultant, London, UK), Belen Icasati-Johanson (University of Sheffield, UK), Steven Fleck (University of Sheffield, UK), John Nicholls (Independent Consultant, Oxford, UK), Stuart Bennett (University of Sheffield, UK), Frank Land (London School of Economics, UK), Malcolm Peltu (Independent Editor & Author, London, UK) and Malcolm Patterson (University of Sheffield, UK)
Copyright: © 2005 |Pages: 19
DOI: 10.4018/jeco.2005010104
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This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 70 leading practitioners of, and experts in, e-Business in the UK. The findings identify the distinguishing novel features of e-Business, highlight the key issues it raises, and provide evidence of current uptake and impacts. The findings include ideas on good practice. The study emphasizes the importance of taking a holistic, sociotechnical view of the complex set of interrelated changes involved in e-Business.

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