Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration

Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration

Ned Kock (Texas A&M International University, USA)
Release Date: December, 2011|Copyright: © 2012 |Pages: 318
ISBN13: 9781613504598|ISBN10: 1613504594|EISBN13: 9781613504604|DOI: 10.4018/978-1-61350-459-8


Effective technologies and tools for e-collaboration are central to the development and evolution of modern work and educational landscapes. Studies on the design, implementation, and evaluation of e-collaboration applications help individuals and businesses in their pursuit of effective tools for increasingly virtual modes of communication.

Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration discusses the latest findings in knowledge-intensive, collaborative environments, focusing on frameworks and solutions for improving collaboration online. Uniting research on the effectiveness of instant messaging, the role of presence and awareness in real-time collaboration, and other key concepts, this reference is useful for those interested in frameworks for new collaboration technologies, as well as existing users of new technologies and applications.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Collaborative Performance
  • Collaborative working environments
  • Distributed Collaboration
  • Global Software Teams
  • Knowledge-Intensive Work Processes
  • Mobile Collaboration Technologies
  • Real-Time Collaboration
  • Self-Regulation in Instant Messaging
  • Trust Development in Business
  • Virtual Research Environments

Table of Contents and List of Contributors

Search this Book:
Table of Contents
Ned Kock
Chapter 1
Wolfgang Prinz, Maria Antonia Martínez-Carreras, Marc Pallot
In this article we introduce the main research lines concerning CSCW and groupware, which are forming the core foundation of Collaborative Working... Sample PDF
From Collaborative Tools to Collaborative Working Environments
Chapter 2
Vassilios Peristeras, Antonia Martínez-Carreras, Antonio F. Gómez-Skarmeta, Wolfgang Prinz, Peyman Nasirifard
In this article the authors provide an overview of the Ecospace reference architecture which constitutes a reusable high-level representation for... Sample PDF
Towards a Reference Architecture for Collaborative Work Environments
Chapter 3
Burak Sari, Hermann Loeh, Bernhard R. Katzy
This article aims to identify how knowledge workers develop their own collaboration strategies and techniques for getting their work done in... Sample PDF
Emerging Collaboration Routines in Knowledge-Intensive Work Processes: Insights from Three Case Studies
Chapter 4
Kjetil Kristensen, Björn Kijl
Collaboration is gaining attention as a key driver of overall business performance, innovation capabilities and productivity. However, there is a... Sample PDF
Collaborative Performance: Addressing the ROI of Collaboration
Chapter 5
Marc Pallot, Maria Antonia Martínez-Carreras, Wolfgang Prinz
This paper introduces the topic of “Collaborative Distance” within Distributed Collaboration as being an introduction to this Special Issue on... Sample PDF
Collaborative Distance: A Framework for Distance Factors Affecting the Performance of Distributed Collaboration
Chapter 6
Marisa Ponti
A number of socio-technical aspects that influence interorganizational research collaboration are embedded in local work contexts. Thus, they should... Sample PDF
Socio-Technical Influences on Virtual Research Environments
Chapter 7
Frank Fuchs-Kittowski, Eric Siegeris
In knowledge work, different types of collaboration can be distinguished. Because of close relationships between these collaboration types, it is... Sample PDF
An Integrated Collaboration Environment for Various Types of Collaborative Knowledge Work
Chapter 8
Frank Frößler
In this paper, the author examines RTC and its implications on people’s lives. This paper analyzes the production and reproduction of presence and... Sample PDF
Communication Genres for Dispersed Real-Time Collaboration (RTC): The Role of Presence and Awareness
Chapter 9
Anabel Quan-Haase
Despite the advantages of using instant messaging (IM) for collaborative work, concerns about negative consequences associated with its disruptive... Sample PDF
Self-Regulation in Instant Messaging (IM): Failures, Strategies, and Negative Consequences
Chapter 10
Suling Zhang, Felix Köbler, Marilyn Tremaine, Allen Milewski
Instant Messaging (IM) has been strictly forbidden in some companies as an unproductive use of time and exists in others via unsanctioned employee... Sample PDF
Instant Messaging in Global Software Teams
Chapter 11
Ned Kock
Most relationships between variables describing natural and behavioral phenomena are nonlinear, with U-curve and S-curve relationships being... Sample PDF
Using WarpPLS in E-Collaboration Studies: An Overview of Five Main Analysis Steps
Chapter 12
Herbert Remidez, Antonie Stam, James M. Laffey
Teams whose interactions are mediated entirely via internet-based communication, virtual teams, are becoming commonplace in businesses. Although... Sample PDF
Scaffolding Solutions to Business Problems: Trust Development as a Learning Process
Chapter 13
Saonee Sarker, Damon E. Campbell, Jan Ondrus, Joseph S. Valacich
With the growing popularity of mobile technologies and the increasing use of groups within organizations, it is important to understand the... Sample PDF
Mapping the Need for Mobile Collaboration Technologies: A Fit Perspective
Chapter 14
William Wilson, Kevin Duffy
Although the literature frequently examines achieving an integrated supply chain and participating in information sharing with supply chain... Sample PDF
Improved Information Connectivity and Visibility throughout the Global Supply Base
About the Contributors


  One phenomenon that has often puzzled computer science and information systems researchers over the years, particularly researchers interested in e-collaboration issues, is the high importance of having an audio channel for communication in the context of e-collaborative tasks (Graetz et al., 1998; Kock, 2004; Kock & DeLuca, 2007; Wainfan & Davis, 2004). Whenever audio is available (e.g., teleconferencing, telephone conference calls, face-to-face meetings), tasks seem to be performed more easily and with fewer misunderstandings. Moreover, adding video to an already present audio channel typically adds little to the e-collaboration medium’s ability to support group tasks (Burke & Aytes, 2001). While this is not a universal phenomenon (see, e.g., Daly-Jones et al., 1998; Baker, 2002), its frequent appearance in the empirical research literature merits a more robust theoretical analysis.
  An evolutionary explanation of the importance of oral speech is discussed here. It is argued that the high importance of oral speech is restricted to knowledge-intensive tasks. The reason for that, which is advanced in more detail in the subsequent sections, is that oral speech evolved among our hominid ancestors as a costly trait to enable efficient and effective knowledge communication. As a costly trait, oral speech is analogous to the large train used by male peacocks to attract mates (often incorrectly called the peacock’s tail). That is, like the male peacock’s train, oral speech is: (a) a survival handicap that only evolved because of its strong indirect effect on reproductive success, which counteracts its negative effect on survival; and (b) particularly important in the context of the task for which it evolved, namely communication of knowledge. Finally, it is argued here that even in knowledge-intensive tasks, the negative effect caused by suppression of oral speech may be countered by compensatory adaptation, whereby individuals adapt their communicative behavior to overcome the limitations posed by the suppression of oral speech.

Author(s)/Editor(s) Biography

Ned Kock is a professor of Information Systems and the Director of the Collaborative for International Technology Studies, in the Sanchez School of Business, at Texas A&M International University. He holds degrees in electronics engineering (B.E.E.), computer science (M.S.), and management information systems (Ph.D.). Ned has authored and edited several books, including the bestselling Systems Analysis and Design Fundamentals: A Business Process Redesign Approach. Ned has published his research in a number of high-impact journals including Communications of the ACM, Decision Support Systems, European Journal of Information Systems, IEEE Transactions (various), Information & Management, Information Systems Journal, Journal of the AIS, MIS Quarterly, and Organization Science. He is the Founding Editor-in-Chief of the International Journal of e-Collaboration, Associate Editor of the Journal of Systems and Information Technology, and Associate Editor for Information Systems of the journal IEEE Transactions on Professional Communication. His research interests include e-collaboration, human evolution, action research, ethical and legal issues in technology research and management, and business process improvement.