Challenges of Managing Information Quality in Service OrganizationsRelease Date: September, 2006. Copyright © 2007. 346 pages.
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In Stock. Have it as soon as May. 29 with express shipping*. DOI: 10.4018/978-1-59904-420-0, ISBN13: 9781599044200, ISBN10: 159904420X, EISBN13: 9781599044224  | | TopDescriptionPoor quality of data and information can have a harmful impact on decision-making and therefore on the overall effectiveness of an enterprise. Incorrect and misleading information associated with an enterprise's production and service provision jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. Challenges of Managing Information Quality in Service Organizations presents cases and applications of information quality in various industrial service sectors, and presents twelve chapters organized into four sections: information quality application in healthcare industry, information quality application in banking, real estate and postal industries, information quality application for database management services, and information quality application for research and development. Challenges of Managing Information Quality in Service Organizations provides insight and support for academic professionals as well as for practitioners concerned with the management of information. TopTable of Contents and List of Contributors
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Reset | 1. |
Eric Infield (UnitedHealth Group/Ingenix, USA), Laura Sebastian-Coleman (UnitedHealth Group/Ingenix, USA)
This paper is a case study of the data quality program implemented for Galaxy, a large health care data warehouse owned by UnitedHealth Group and operated by Ingenix...
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| 2. |
Latif Al-Hakim (University of Southern Queensland, Australia)
This research maps the information quality (IQ) process and finds that the control constituent of the process comprises two types of factors: IQ dimensions and IQ in...
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| 3. |
Daniel Maier (Credit Suisse, Switzerland), Thomas Muegeli (Credit Suisse, Switzerland), Andrea Krejza (Credit Suisse, Switzerland)
Customer investigations in the banking industry are carried out in connection with prosecutions, the administration of estates or other legal actions. The Investigat...
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| 4. |
Elizabeth M. Pierce (Eberly College of Business and Information Technology, USA)
This chapter demonstrates how conjoint analysis can be used to improve the design and delivery of mass consumer information products. Conjoint analysis is a techniqu...
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| 5. |
Kimberly D. Hess (CASA 20th Judicial District, USA), John R. Talburt (University of Arkansas at Little Rock, USA)
An introduction to name knowledge and its application to information quality assessments through an expert system is discussed in this chapter. The quality of name i...
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| 6. |
Felix Naumann (Humboldt-Universität zu Berlin, Germany), Mary Roth (IBM Silicon Valley Lab, USA)
Commercial database management systems (DBMS) have come a long way with respect to efficiency and more recently, with respect to quality and user friendliness. Not o...
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| 7. |
Jon R. Wright (AT&T Labs, USA), Gregg T. Vesonder (AT&T Labs, USA), Tamraparni Dasu (AT&T Labs, USA)
In an enterprise setting, a major challenge for any data mining operation is managing data streams or feeds, both data and metadata, to ensure a stable and certifiab...
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| 8. |
Besiki Stvilia (University of Illinois-Urbana-Champaign, USA), Les Gasser (University of Illinois-Urbana-Champaign, USA), Michael B. Twidale (Florida State University, USA)
This chapter presents results from our empirical studies of metadata quality in large corpuses of metadata harvested under Open Archives Initiative (OAI) protocols....
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| 9. |
Helinä Melkas (Helsinki University of Technology, Finland)
In this chapter, a novel framework is introduced for analyzing information quality within information processes of complex organizational networks on the basis of qu...
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| 10. |
Mikhaila S.E. Burgess (Cardiff University, UK), W. Alex Gray (Cardiff University, UK), Nick J. Fiddium (Cardiff University, UK)
This chapter discusses the proposal for using quality criteria to facilitate information searching. It suggests that the information consumer can be assisted in sear...
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| 11. |
Monica Bobrowski (Pragma Consultores, Argentina), Sabrina Soler (Pragma Consultores, Argentina)
Data plays a critical role in organizations up to the point of being considered a competitive advantage. However, the quality of the organizations’ data is often ina...
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| 12. |
Zbigniew J. Gackowski (California State University Stanislaus, USA)
This chapter presents a logical technology-independent fully content-focused inquiry into the operations quality problems of any symbolic representations of reality....
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TopReviews and Testimonials
This book gives end users a choice of the quality criteria that are most important to them. This is then used to make searches more focused on relevant search domains.
– Australian Library Journal (2008)
By analyzing real life case studies and several applications and models, the book chapters cover many of questions and issues related to the IQ that managers currently need to deal. The bok can also be a good guidance for academics investigating information quality issues as the textbook provides several guidelines and suggestions for future research.
– International Journal of Contemporary Hospitality Management (2009)
TopAuthor(s)/Editor(s) BiographyLatif Al-Hakim lectures in Management in the Faculty of Business at the University of Southern Queensland, Australia. His experience spans industry, research and development, and academic institutions. Latif was awarded his undergraduate degree in 1968, and went on to receive his Masters (1978) and PhD (1983) from the University of Wales (UK). Dr. Hakim has published extensively in information management and systems modelling. He is the author and editor of seven books, more than ten chapters in books and more than 60 papers in various journals and conference proceedings. He is the Editor-in-Chief of International journal of Information quality and Associate Editor International journal of Networking and Virtual Organisations. Latif has also consulted to a number of major industrial organizations in Australia. |
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