Digital Public Administration and E-Government in Developing Nations: Policy and Practice

Digital Public Administration and E-Government in Developing Nations: Policy and Practice

Edward Francis Halpin (Leeds Metropolitan University, UK), David Griffin (Leeds Metropolitan University, UK), Carolynn Rankin (Leeds Metropolitan University, UK), Lakshman Dissanayake (University of Colombo, Sri Lanka) and Nazmunnessa Mahtab (University of Dhaka, Bangladesh)
Release Date: March, 2013|Copyright: © 2013 |Pages: 364
ISBN13: 9781466636910|ISBN10: 1466636912|EISBN13: 9781466636927|DOI: 10.4018/978-1-4666-3691-0


In recent years, it has become apparent that there are very distinct gaps between developed and developing regions in the world, especially in regards to e-government systems, infrastructures, and processes.

Digital Public Administration and E-Government in Developing Nations: Policy and Practice examines e-government from the perspective of developing nations and addresses issues and concerns of developing systems and processes. This publication is a valuable and insightful tool for researchers, practitioners, policymakers, and students in different fields who are interested in information systems, public policies, politics, and media and communication studies.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Digital Divide
  • E-Democracy
  • E-Government Impacts
  • E-Government Strategy and Policy
  • Global Information Technology
  • Public-Private Partnerships

Reviews and Testimonials

Combining scholarly research with practitioner case studies, contributors in information science, communications, and other social sciences examine electronic government from the perspective of the developing regions of the world, and explore issues of electronic government policy and practices in these regions. Among the topics are political and cultural issues in digital public administration, gamification and its potential application to public services, using social network sites to market electronic government to citizens, electronic government preparedness of public bureaucracy in Bangladesh, and the rural-urban digital divide in Romania.

– ProtoView Book Abstracts (formerly Book News, Inc.)

Table of Contents and List of Contributors

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List of Reviewers
Table of Contents
Edward Francis Halpin, Carolynn Rankin
Edward Francis Halpin, David Griffin, Carolynn Rankin, Lakshman Dissanayake, Nazmunnessa Mahtab
Chapter 1
Laura Alcaide Muñoz, Manuel Pedro Rodríguez Bolívar
Many countries have implemented changes in public sector management models based on the strategic and intensive use of new information and... Sample PDF
Comparing E-Government Research in Developed vs. Emerging Economies: A Bibliometric Study
Chapter 2
JungHo Park, Greg Prombescu
The objective of this chapter is to critically evaluate the e-governmentization of administrative processes, which many developing nations have come... Sample PDF
E-Governmentization: A Panacea for the Democratization of Developing Countries?
Chapter 3
Fuat Alican
Political and cultural aspects of digital public undertakings in developing countries are often neglected as more emphasis is placed on the... Sample PDF
Political and Cultural Issues in Digital Public Administration
Chapter 4
Ephias Ruhode
Emerging trends in Information and Communication Technologies (ICTs) in governments around the globe suggest that developing countries should... Sample PDF
Integrated Architecture Framework for E-Government: A Socio-Technical Assessment of E-Government Policy Documents
Chapter 5
Muhammad Muinul Islam, Mohammad Ehsan
The ICT-blessed e-governance is transforming public administration systems worldwide and forcing a paradigm shift. E-governance renders a new way... Sample PDF
E-Governance as a Paradigm Shift in Public Administration: Theories, Applications, and Management
Chapter 6
Alexandru V. Roman
There is a growing recognition among scholars, practitioners, and elected officials that e-government success is not a deterministic outcome of... Sample PDF
Realizing E-Government: Delineating Implementation Challenges and Defining Success
Chapter 7
José Manuel Saiz Alvarez, Rubén González Crespo
The arrival of Rafael Correa in Ecuador is leading to a structural transformation of the Ecuadorian economy and society with the arrival of... Sample PDF
Design of a Triple Helix Strategy for Developing Nations Based on E-Government and Entrepreneurship: An Application to Ecuador
Chapter 8
Alberto Asquer
The aim of this chapter is to discuss how the emerging process of gamification can impact the production of public services. Gamification is a... Sample PDF
Not Just Videogames: Gamification and its Potential Application to Public Services
Chapter 9
María de Miguel Molina, Carlos Ripoll Soler
In this chapter, the authors explore the different literature that analyses the application of Social Network Sites (SNSs) in e-government to help... Sample PDF
The Use of Social Network Sites to Market E-Government to Citizens
Chapter 10
Ronan de Kervenoael, Vasileios Yfantis
For the last several years, mobile devices and platform security threats, including wireless networking technology, have been top security issues. A... Sample PDF
Articulating Wider Smartphone Emerging Security Issues in the Case of M-Government in Turkey
Chapter 11
Noore Alam Siddiquee, Md Gofran Faroqi
This chapter reviews the state of e-government development and associated changes to service delivery in Bangladesh. Using the “stage model” as a... Sample PDF
A Road Far Too Long?: E-Government and the State of Service Delivery in Bangladesh
Chapter 12
Nazmunnessa Mahtab, Nehal Mahtab
This chapter focuses on how e-Governance empowers women, specifically poor rural women. ICT for Development emerged as a new area of work in the... Sample PDF
Understanding ICT: The Potential and Challenges for the Empowerment of Rural Women in Bangladesh
Chapter 13
Md. Rokon-Ul-Hasan, Mobasser Monem
In Bangladesh, there is an undeniable wave of awareness about e-governance at present. Therefore, it is high time that government prepare itself in... Sample PDF
E-Governance Preparedness of Public Bureaucracy in Bangladesh
Chapter 14
Undrah Buyan Baasanjav
This chapter explores the interplay between society and Internet technology in the context of the developing former socialist country of Mongolia.... Sample PDF
Beyond the Digital Divide: Language Factors, Resource Wealth, and Post-Communism in Mongolia
Chapter 15
Hamid Jahankhani, Mohammad Dastbaz, Shareef M. Shareef, Elias Pimenidis
This chapter presents an enhanced eGovernment stage model based on citizens' participation for improvements in the delivery of governmental... Sample PDF
Developing a Citizen-Centric eGovernment Model for Developing Countries: Case of Kurdistan Region of Iraq
Chapter 16
Suran Dissanayake, Lakshman Dissanayake
Evolution of e-Governance concept in Sri Lanka can be traced back to 1983 because the Government of Sri Lanka for the first time recognized its... Sample PDF
Development of E-Governance in Sri Lanka
Chapter 17
Virgil Stoica, Andrei Ilas
The last two decades witnessed the sudden raise in importance of Information and Communications Technology (ICT). Some societies have been quick to... Sample PDF
Rural-Urban Digital Divide in Romania
Chapter 18
Ana-Cristina Ionescu
The Internet is definitely the most complex and dynamic technical and cultural phenomenon that humanity ever experienced. Nevertheless, despite its... Sample PDF
ICTs and Their Impact on Women's Roles and Evolution within Developing Societies
Chapter 19
Mary Schmeida, Ramona McNeal
Government initiatives in the United States have been passed in an effort to increase citizen usage of e-government programs. One such service is... Sample PDF
Medicare and Medicaid Services Online: Government Initiatives Narrowing Online Access Inequalities
Chapter 20
Shane O'Hanlon
Many developing nations have begun to introduce elements of e-Health to improve service provision. This chapter provides an account of work in the... Sample PDF
The Role of E-Health in Developing Nations
About the Contributors

Author(s)/Editor(s) Biography

Edward Francis Halpin is a Professor in Social and Human Rights Informatics and co-chair of the Digital Research Centre at Leeds Metropolitan University. He has a background in politics, community development, peace, human rights, e-Government/e-Governance, and social informatics/information management. For his PhD, he studied the use and application of information and information technology for human/child rights, and he has an MA in Public Policy. He worked as an expert for the European Parliament Scientific and Technical Options (STOA) Unit, is an Associate Schumann Fellow, having researched at the European University in Florence, Member of the Chartered Institute of Library and Information Managers, and a Fellow of the Royal Society for the Arts. Edward is Chair of the Geneva-based Human Rights Information and Documentation Systems International (HURIDOCS), an international NGO helping human rights organisations use information technologies and documentation methods to maximise the impact of their advocacy work.
David Griffin is a senior lecturer in Information Systems at Leeds Metropolitan University. His research interests include e-government, social innovation, and youth participation. Before becoming an academic, he spent 20 years working in local government IT as a project manager and a chief business analyst. He is a member of the editorial board of the Electronic Journal of e-Government.
Carolynn Rankin is currently a Visiting Fellow in the Faculty of Arts, Environment, and Technology at Leeds Metropolitan University. Carolynn worked as an information management specialist for 20 years before moving into professional education in 2000. At Leeds Metropolitan University, she was Postgraduate Course Leader in the School of Information Management and in the School of Applied Global Ethics. Carolynn has interdisciplinary research interests, exploring the connections between civil society, social justice, and access to literacy and learning via libraries. Her current research projects include a longitudinal evaluation of the development of the Sister Libraries programme for the International Federation of Library Associations (IFLA). Carolynn’s professional activities include the role of External Examiner for the Chartered Institute of Library and Information Professionals (CILIP) Professional Registration Board, and Assessor for CILIP Accreditation for Learning Providers. She is a member of the IFLA Standing Committee Library Theory and Research Section. Carolynn has co-authored and edited many publications. Her book titles include Library Services from Birth to Five: Delivering the Best Start and Library Services for Children and Young People: Challenges and Opportunities in the Digital Age, both published by Facet; Professionalism in the Interdisciplinary Early Years Team published by Continuum; and Communication, Language, and Literacy from Birth to Five published by Sage.
Lakshman Dissanayake received his Bachelors’ Degree in Development Studies from the University of Colombo, obtaining First Class Honours in 1977. He holds a Postgraduate Diploma in Population Studies from the University of Colombo, Masters Degree in Demography from the Vrije Universiteit Brussel, and PhD from the University of Adelaide. Lakshman Dissanayake is Senior Professor in the Department of Demography, University of Colombo. He is also a Visiting Professor at the Faculty of Health and Social Sciences, Leeds Metropolitan University in United Kingdom. He is also an Adjunct member of the Australian Population and Migration Research Centre, The University of Adelaide in Australia. He was the former Dean of the Faculty of Graduate Studies, founder Director of the Colombo University Community Extension Centre, former Rector of the Sri Palee Campus of the University of Colombo. In the above capacities, he served as a member of the Senate and the Governing Council of the University of Colombo. Lakshman Dissanayake’s expertise includes regional demography, regional development planning, health demography, and post-disaster reconstruction. He has published books, book chapters, and numerous research articles in local and internationally reputed journals.
Nazmunnessa Mahtab is Professor in the Department of Women and Gender Studies, University of Dhaka. She is also one of the founding members involved in the establishment of the Department. She had been a teacher in the Department of Public Administration, University of Dhaka since 1972. After graduating from the University of Dhaka, she pursued a Master’s Degree in Politics, with specialization in Public Administration from the London School of Economics and Political Science (LSE), University of London, in 1975. She completed her PhD from the University of Delhi, India in 1982. She also did her Postdoctoral Research as a Senior Fulbright Scholar from George Washington University, Washington D.C. in 1989. Dr. Mahtab served as the Chairperson of the Department of Public Administration from 1986-1989 and Chairperson of the Department of Women and Gender Studies from 2003-2006. She has been working on women’s issues and concerns for more than three decades, and has conducted many research works on diverse aspects of women’s lives. Her areas of specialization include: Women and Poverty, Gender, and Development; Violence Against Women; CEDAW and Women’s Rights; Gender and Governance; Women in Public Policy; and Leadership and Empowerment of Women. She is associated with many women’s organizations, both at home and abroad. Dr. Mahtab possesses the experience and expertise of working as a Gender Consultant with the Government as well as with many international agencies, such as the UNDP, UNFPA, UNICEF, ILO, WHO, USAID. She has worked with many NGOs assisting them in developing a Gender Policy for their respective organizations. Dr. Mahtab also participated in gender training programs first as a trainee and later on as a trainer. She has participated in national and international seminars and conferences both at home and abroad and has written extensively on women’s issues and problems. She has published three books: Women in Bangladesh: From Inequality to Empowerment (2007); Introduction to Women and Gender Studies: Selected Texts on Issues and Concepts (2011);Women, Gender, and Development: Contemporary Issues (2012).