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Encyclopedia of E-Business Development and Management in the Global Economy (3 Volumes)

Release Date: February, 2010. Copyright © 2010. 1458 pages.
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DOI: 10.4018/978-1-61520-611-7, ISBN13: 9781615206117, ISBN10: 1615206116, EISBN13: 9781615206124
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MLA

Lee, In. "Encyclopedia of E-Business Development and Management in the Global Economy (3 Volumes)." IGI Global, 2010. 1-1458. Web. 24 Oct. 2014. doi:10.4018/978-1-61520-611-7

APA

Lee, I. (2010). Encyclopedia of E-Business Development and Management in the Global Economy (3 Volumes) (pp. 1-1458). Hershey, PA: IGI Global. doi:10.4018/978-1-61520-611-7

Chicago

Lee, In. "Encyclopedia of E-Business Development and Management in the Global Economy (3 Volumes)." 1-1458 (2010), accessed October 24, 2014. doi:10.4018/978-1-61520-611-7

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Description

As globalization and competition pose new opportunities and challenges, firms strive to discover effective and efficient e-business models and applications to contribute to their sustainability, growth, and innovation.

The Encyclopedia of E-Business Development and Management in the Global Economy creates a repository for educators, researchers, and industry professionals to collaborate and discuss their research ideas, theories, practical experiences, challenges, and opportunities, while presenting tools and techniques in all aspects of e-business development and management in the digital economy. As the first and most comprehensive book to present aspects from the research, industry, managerial, and technical sides of e-business, this collection appeals to policy-makers, e-business application developers, market researchers, managers, researchers, professors, and undergraduate/graduate students in various academic disciplines.

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Table of Contents and List of Contributors

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Table of Contents
Preface
In Lee
Chapter 1
Daniel Heil, James E. Prieger
The growing use of information and communications technology (ICT) by business—e-business— has a profound impact on the economy. E-business lowers... Sample PDF
The Macroeconomic Impacts of E-Business on the Economy
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Chapter 2
James E. Prieger, Daniel Heil
The use of information and communications technology (ICT) in business—the most expansive definition of e-business—is transforming the world... Sample PDF
The Microeconomic Impacts of E-Business on the Economy
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Chapter 3
Jacques Bughin
Parallel to the consumer social web, a myriad of companies are adopting social software either for internal or external collaboration with suppliers... Sample PDF
The Power Laws of Enterprise 2.0
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Chapter 4
Prices on the Internet  (pages 36-45)
Jihui Chen
In the pre-Internet era, consumers relied on media such as Sunday newspapers and flyers for product and price information. Such a search process is... Sample PDF
Prices on the Internet
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Chapter 5
Fang-Fang Tang, Xiaolin Xing
The emergence and explosive growth of e-commerce have ushered in a new era of retail business, which has in turned triggered an increased research... Sample PDF
Price Dispersion on the Internet: A Further Review and Discussion
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Chapter 6
Camillo Lento, Alexander Serenko, Nikola Gradojevic, Lorne Booker, Sert Yol
The recent growth in the breadth of products sold in electronic commerce markets has created fertile grounds to investigate the Electronic Law of... Sample PDF
The Electronic Law of One Price (eLOP)
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Chapter 7
Hongwei Du, Albert Lederer, Jiming Wu
In the past two decades, electronic commerce has been growing rapidly due to the increasing popularization of personal computers, expanding... Sample PDF
Trust in Electronic Commerce: Definitions, Sources, and Effects
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Chapter 8
Avatar Theory  (pages 75-81)
Ching-I Teng, Shao-Kang Lo
Online games are a popular application in electronic commerce. The number of customers playing a single online game has reached as high as 9,000,000... Sample PDF
Avatar Theory
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Chapter 9
Rosemarie Reynolds, Yusuke Ishikawa, Amanda Macchiarella
Second Life is a virtual world designed to be a free, laissez-faire market economy in which Linden Dollars are used to buy and sell goods and... Sample PDF
Relationship Between Second Life and the U.S. Economy
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Chapter 10
Sabah Abdullah Al-Somali, Ben Clegg, Roya Gholami
Organizations today face intense competitive and economic pressures leading to large scale transformation of existing business operations and... Sample PDF
E-Business Adoption and its Impact on Performance
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Chapter 11
Chad Lin, Yu-An Huang, Rosemary Stockdale
One aspect of small and medium-sized enterprises (SMEs) electronic commerce activity that is acknowledged but rarely examined is their use of... Sample PDF
B2B Website Benefits Realization in Australian SMEs
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Chapter 12
Maria Rosalia Vicente, Ana Jesus Lopez
In a global knowledge-based economy, the performance of business organizations depends on ensuring that all categories of employees possess current... Sample PDF
Lifelong Learning in the Knowledge Economy: An Empirical Analysis of e-Learning Adoption at Firm-Level
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Chapter 13
Mark Springer, Craig K. Tyran, Steven Ross
Electronic service quality, or e-service quality, refers to the quality experienced by the user of a service delivered via the Internet. Over the... Sample PDF
Measuring the Quality Of E-Business Services
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Chapter 14
Mahmoud Amer, Jorge Marx Gómez
In our efforts to study the dimensions affecting the electronic service quality (eSQ) measurement in the Business to Business (B2B) domain, we were... Sample PDF
Measuring B2C Quality of Electronic Service: Towards A Common Consensus
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Chapter 15
Lior Fink
This article presents a conceptual framework of the business value of e-collaboration. In the past decade, firms have increasingly implemented... Sample PDF
The Business Value of E-Collaboration: A Conceptual Framework
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Chapter 16
M. José Garrido, Ana Gutiérrez, Rebeca San José
The Internet is used by firm purchasers as a source of information in procurement. We propose a model of the determinants and consequences of... Sample PDF
A Model of the Antecedents and Consequences of E-procurement
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Chapter 17
Anna Morgan-Thomas, Robert Paton
The competition currently facing small and medium sized enterprises (SMEs) is characterized by three interacting trends: market globalization;... Sample PDF
Global Online Performance and Service Orientation
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Chapter 18
Barney Warf
Electronic funds transfer systems (EFTS) are the primary means by which capital moves through the world economy, including real time gross... Sample PDF
Electronic Funds Transfer Systems and the Landscapes of Global Finance
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Chapter 19
Nirvikar Singh
Very early in the evolution of e-commerce, predictions were made that a significant degree of disintermediation would occur, i.e., that middlemen... Sample PDF
Intermediaries in E-Commerce: Value Creation Roles
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Chapter 20
Margaret Jackson, Marita Shelly
The Internet has changed the way we interact with others in both our business and personal spheres. Electronic commerce has developed beyond buying... Sample PDF
Identifying the Factors that Lead to a Successful Intermediary in Electronic Commerce
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Chapter 21
George Mangalaraj, Chandra S. Amaravadi
Different types of Electronic Marketplace (EM) strategies have been articulated in the literature. EM strategies vary from public exchanges to... Sample PDF
A Framework for Identifying B2B E-Marketplace Strategies
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Chapter 22
Yingli Wang, Mohamed Naim, Andrew Potter
As B2B e-business shifted to the Internet, Electronic Marketplaces (EMs) have grown rapidly in usage (Rask & Kragh, 2004). Definitions of an EM are... Sample PDF
Electronic Logistics Marketplaces
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Chapter 23
Vedran Podobnik, Krunoslav Trzec, Gordan Jezic
In a global multi-service and multi-provider market, Internet Service Providers (ISPs) will increasingly need to base their operation on new... Sample PDF
An Agent-Based B2C Electronic Market in the Next-Generation Internet
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Chapter 24
Norleyza Jailani, Ahmed Patel, Muriati Mukhtar, Salha Abdullah, Yazrina Yahya
This study explains the concepts of an electronic marketplace (e-marketplace) and the types of e-marketplaces in today’s computing environment that... Sample PDF
Concept of an Agent-Based Electronic Marketplace
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Chapter 25
Ahmed Patel
In mobile agent-based systems, the use of mobile agents in pervasive ubiquitous electronic marketplace (e-marketplace) environment requires very... Sample PDF
Concept of Mobile Agent-Based Electronic Marketplace – Safety Measures
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Chapter 26
Kostas Kolomvatsos, Stathes Hadjiefthymiades
Electronic markets provide virtual places for negotiation over the exchange of products. In such places entities representing buyers and sellers can... Sample PDF
Time Constraints for Sellers in Electronic Markets
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Chapter 27
Malamati Louta, Angelos Michalas
In the liberalized and deregulated e-marketplace some key factors for service providers’ success are the following. First, the efficiency with which... Sample PDF
Towards Efficient Trust Aware E-Marketplace Frameworks
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Chapter 28
Anne-Marie Croteau, Anne Beaudry, Justin Holm
As per the Census Bureau of the Department of Commerce, the estimate of U.S. retail e-commerce sales for the first quarter of 2009 was $31.7... Sample PDF
Assessing Relational E-Strategy Supporting Business Relationships
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Chapter 29
Esin Can Mutlu, Yasemin Bal, Pinar Büyükbalci
As a result of globalization and continuously changing environmental conditions, new business models emerge in the new era of management. E-business... Sample PDF
Leading the Organizational Dynamics of E-Business Firms
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Chapter 30
Lynn L. Sparling, Aileen Cater-Steel, Mark Toleman
While online sales have experienced high growth rates, e-commerce adoption rates by Canadian SMEs have not kept pace. Canadian SMEs continue to lag... Sample PDF
Adoption of e-Commerce by Canadian SMEs: Defining Organizational, Environmental and Innovation Characteristics
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Chapter 31
Ye-Sho Chen, Chuanlan Liu, Qingfeng Zeng
Franchising as a global growth strategy is gaining its popularity (Justis and Judd, 2002; Thomas and Seid, 2000; Chen and Justis, 2006). For... Sample PDF
E-Business Strategy in Franchising
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Chapter 32
Tugrul U Daim, Jing Zhang, Byung-Chul Choi
We are experiencing a revolution in the mobile industry as 3G transition is being realized globally. This represents a shift from voice driven... Sample PDF
Exploring the Impact of Government Policies and Corporate Strategies on the Diffusion of Mobile Data Services: Case of Economies at Different Stages of Transition
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Chapter 33
Pedro Soto-Acosta
The article provides a review of the adoption of a resource-based view of the firm (RBV) in eBusiness literature and, then, suggests directions for... Sample PDF
E-Business and the Resource-Based View: Towards a Research Agenda
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Chapter 34
Khaled Ahmed Nagaty
In this article the author explained the classes of e-commerce business models and their advantages and disadvantages. He discussed the important... Sample PDF
E-Commerce Business Models: Part 1
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Chapter 35
Khaled Ahmed Nagaty
In this article the author explained some of the common artificial intelligence techniques used in e-commerce web sites and how these techniques are... Sample PDF
E-Commerce Business Models: Part 2
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Chapter 36
Tsung-Yi Chen, Yuh-Min Chen
The advent of the innovation economy has transformed knowledge into the most valuable corporate asset and a key driver of product and service... Sample PDF
Creating Business Opportunities Based on Use of Electronic Knowledge Business Models
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Chapter 37
Ana Isabel Jiménez-Zarco, María Pilar Martínez-Ruiz, Silvia Sivera-Bello, Sandra Vilajoana-Alejandre
Considering the advantages of the Internet for commercializing a vast array of products and services (Steinfeld and Whitten, 1999; Webb, 2002), it... Sample PDF
Online Private Sales Clubs: An Emerging Model of Fashionable E-Commerce at Promotional Prices
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Chapter 38
Rebecca De Coster
Increasingly high technology firms are required to develop new products or solutions in emerging markets which are outside of their existing... Sample PDF
Business Model Renewal: The TIA-MARIA Framework for Enterprise Realignment
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Chapter 39
Marijn Janssen
In a global economy, organizations are increasingly geographically dispersed, which means that the coordination process becomes increasingly complex... Sample PDF
Architectural Model for Supply Chain Orchestration and Management
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Chapter 40
Yuan-Chu Hwang
The e-services have introduced a significant wave of change in communication patterns around the world. Such e-services are capable of intelligent... Sample PDF
Ambient E-Service: A Bottom-up Collaborative Business Model
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Chapter 41
James K. Ho
The Internet is a new medium of communication connecting potential partners in trade worldwide. The initial frenzy over its promises led to grossly... Sample PDF
Online Auctions: Pragmatic Survey and Market Analysis
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Chapter 42
Paul D. Berger, Richard C. Hanna, Scott D. Swain, Bruce D. Weinberg
This article discusses the uses and benefits of configurator/choiceboard systems, and how analysis of data from its use can be useful to the company... Sample PDF
Configurators/Choiceboards: Uses, Benefits, and Analysis of Data
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Chapter 43
María Rosa Llamas-Alonso, Ana Isabel Jiménez-Zarco
As competition and the cost of acquiring new customers continue to increase, the need to build and enhance customer relationships has become... Sample PDF
E-CRM: A Key Issue in Today's Competitive Environment
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Chapter 44
Margaret R. Lee
The field of organizational behavior defines leadership as “the ability to influence a group toward the achievement of goals” (Capella, 2005, p.... Sample PDF
Effective Virtual Project Management Using Multiple E-Leadership Styles
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Chapter 45
James G. Williams, Wichian Premchaiswadi
As the volume of purchases for products and services on the Internet has increased and the chosen method of payment is a credit or debit card... Sample PDF
On-Line Credit Card Payment Processing and Fraud Prevention for e-Business
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Chapter 46
Lorenz Zimmermann
Virtual Stock Markets (VSM) are a young, powerful and still evolving research tool. VSM were developed around 20 years ago as forecasting instrument... Sample PDF
Virtual Stock Markets as a Research Tool in Marketing and Management
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Chapter 47
Elizabeth Votta
This article presents an overview of the potential benefits of analyzing website analytic data. During the last several years I have gained... Sample PDF
Potential Benefits of Analyzing Website Analytic Data
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Chapter 48
Dag von Lubitz
Information Technology (IT), and the subsequent broad acceptance of Information and Knowledge Management (IM/KM) methods revolutionized the way... Sample PDF
Teams of Leaders Concept (ToL) and E-Business Operations
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Chapter 49
Kelley O’Reilly, David Paper
By establishing the position that electronic customer relationship management (eCRM) is a form of CRM, this chapter sets out to aid the reader in... Sample PDF
Customer Relationship Management (CRM): A Dichotomy of Online and Offline Activities
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Chapter 50
Xiaolin Li, Dong-Qing Yao, Yanhua Liu
Electronic payment or e-payment refers to any payment transactions conducted electronically. In narrow terms, it usually refers only to online... Sample PDF
Understanding E-Payment Services in Traditionally Cash-Based Economies: The Case of China
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Chapter 51
M. Daud Ahmed, David Sundaram
Though traditional DSS provide strong data management, modelling and visualisation capabilities for the decision maker, they do not explicitly... Sample PDF
Scenario Driven Decision Support
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Chapter 52
Yonca Gürol, R. Aysen Wolff, Esin Ertemsir Berkin
This chapter is about the role of electronic Human Resource Management (E-HRM) in Turkey. E-HRM can be briefly defined as the planning... Sample PDF
E-HRM in Turkey: A Case Study
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Chapter 53
Zhongxian Wang, Ruiliang Yan, James Yao
Ariba services major corporations, and provides services to smaller companies as well. In this chapter, the authors will examine how Ariba, a small... Sample PDF
ARIBA: A Successful Story in E-Commerce
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Chapter 54
Lan Zhao
The article focuses on how to integrate all the phases of Internet marketing process into a seamless pipeline. The current techniques used in three... Sample PDF
Integrated Optimal Procedure of Internet Marketing
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Chapter 55
Anthonia Adenike Adeniji
There have been several studies on managerial succession otherwise known as succession planning but greater percentage of them focused on succession... Sample PDF
Managerial Succession and E-Business
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Chapter 56
Panayiotis Koutsabasis
E-business has developed due to the fast penetration of the Web to human activities ranging from work and education to news and entertainment. The... Sample PDF
E-Business and Web Accessibility
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Chapter 57
Md Mahbubur Rahim, Mohammad Quaddus, Mohini Singh
The application of the Internet for commercial purposes has led to different types of e-business initiatives, which have been widely discussed in... Sample PDF
Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University though the Management Lens: A Qualitative Approach
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Chapter 58
Md Mahbubur Rahim, Mohammad Quaddus, Mohini Singh
The focus of the existing body of e-business literature is primarily directed at Business-to-Consumers (B2C) and Business-to-Business (B2B) forms of... Sample PDF
Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University through the Employee Lens: A Quantitative Approach
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Chapter 59
Kevin K.W. Ho, Calvin Chun Yu, Michael C.L. Lai
This chapter investigates those factors affecting the user adoption of the Intranet Portal of the Hong Kong Government, a.k.a., Central Cyber... Sample PDF
An Exploratory Study on the User Adoption of Central Cyber Government Office of the Hong Kong Government
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Chapter 60
Kevin K.W. Ho
Information quality is critical for a communication portal because there are myriad information types, including textual, audio, video and other... Sample PDF
An Exploratory Study on the Information Quality Satisfaction of Central Cyber Government Office of the Hong Kong Government
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Chapter 61
Tony Pittarese
Effective design guidelines aid in the creation of successful online stores. One possible resource to aid in formulating effective online store... Sample PDF
Visual Merchandising in Online Retailing Based on Physical Retailing Design Principles
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Chapter 62
Marie-Odile Richard, Michel Laroche
As the internet is a new medium and a new distribution channel, it is important to understand the behavior of site visitors. This requires the... Sample PDF
Internet Consumer Behavior: Flow and Emotions
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Chapter 63
Marie-Odile Richard, Michel Laroche
This chapter develops the major components of web atmospherics (Richard, 2005). In retailing research, retail atmospherics (e.g., scents, color... Sample PDF
Internet Consumer Behavior: Web Atmospherics
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Chapter 64
Marie-Odile Richard, Michel Laroche
In the previously, the authors covered the major stimulus variables, i.e., flow, emotions and web atmospherics, which impact the organism and... Sample PDF
Internet Consumer Behavior: Behavioral Variables
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Chapter 65
Marie-Odile Richard, Michel Laroche
This chapter concludes the model of internet consumer behavior by describing some key moderating variables such as gender, need for cognition (NFC)... Sample PDF
Internet Consumer Behavior: Major Moderating Variables
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Chapter 66
Jonathan Foster, Angela Lin
One area of e-business that has visibly changed in the last few years is the capacity of the Internet for supporting consumer-to-consumer... Sample PDF
Consumer Information Sharing
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Chapter 67
Ángel Herrero-Crespo, Ignacio Rodríguez-del-Bosque
The novelty and dynamism of Internet and ecommerce have lead to the revision of the classic paradigm of consumer behaviour and to the continuous... Sample PDF
B2C E-Commerce Acceptance Models Based On Consumers' Attitudes and Beliefs: Integrating Alternative Frameworks
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Chapter 68
Ángel Herrero-Crespo, Ignacio Rodríguez-del-Bosque
The risk or uncertainty perceived on a conduct (e.g. purchasing or consuming of a product, or using an information system) by the individuals has... Sample PDF
Effect of Perceived Risk on E-Commerce Acceptance: State of the Art and Future Research Directions
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Chapter 69
Peter Kerkhof, Guda van Noort
Buying online is still perceived as risky. A key strategy of online marketers to increase consumer trust in online ordering is to display privacy... Sample PDF
Third Party Internet Seals: Reviewing the Effects on Online Consumer Trust
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Chapter 70
Khalid AlDiri, Dave Hobbs, Rami Qahwaji
The rapid advance of the Internet and global information technology has changed the way many people view shopping and undertake daily transactions.... Sample PDF
The Importance of Gender, IT Experience, and Media-Rich Social Cues on Initial Trust in E-Commerce Websites
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Chapter 71
Gad Saad
Many human preferences, choices, emotions, and actions occur in universally similar manners because they are rooted in our common biological... Sample PDF
Using the Internet to Study Human Universals
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Chapter 72
Eric Stenstrom, Gad Saad
Marketing managers habitually use sex as a form of segmentation since it satisfies several requirements for efficient implementation including... Sample PDF
The Neurocognitive and Evolutionary Bases of Sex Differences in Website Design Preferences: Recommendations for Marketing Managers
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Chapter 73
Zack Mendenhall, Marcelo Vinhal Nepomuceno, Gad Saad
Video games are a relatively recent form of entertainment whose sales growth has been enormous (almost 700% from 1996 to 2007), with sales for 2007... Sample PDF
Exploring Video Games from an Evolutionary Psychological Perspective
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Chapter 74
Changsu Kim, Weihong Zhao, Kyung Hoon Yang
Customer relationship management in electronic commerce (e-CRM) is one of the fastest growing management techniques adopted by online enterprises... Sample PDF
An Integrated Model for E-CRM in Internet Shopping: Evaluating the Relationship between Perceived Value, Satisfaction and Trust
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Chapter 75
Suzanne Altobello Nasco
Mobile communications have become so widespread around the world that they are now ubiquitous, mostly due to the widespread availability, adoption... Sample PDF
Mobile Communications / Mobile Marketing
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Chapter 76
Lori N. K. Leonard
C2C e-commerce is being changed by the acceptance of mobile commerce devices. However, the extent of the use of mobile devices for C2C e-commerce is... Sample PDF
C2C Mobile Commerce: Acceptance Factors
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Chapter 77
Kaan Varnali, Cengiz Yilmaz
The article provides insights into consumers’ experience with mobile marketing by presenting a review of the mobile consumer behavior literature in... Sample PDF
Exploring the Mobile Consumer
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Chapter 78
Heng Xu, John M. Carroll, Mary Beth Rosson
Recent advances in positioning technologies, such as global positioning systems and cellular triangulation techniques, have not only provided... Sample PDF
The Personalization Privacy Paradox: Mobile Customers' Perceptions of Push-Based vs. Pull-Based Location Commerce
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Chapter 79
Krassie Petrova
Mobile gaming (mGaming) belongs to the category of mobile entertainment applications. It is widely adopted in some countries –for example in Japan... Sample PDF
Mobile Gaming: Perspectives and Issues
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Chapter 80
Sanna Sintonen, Sanna Sundqvist
Because only a fraction of new service ideas are successful, and due to the turbulence and dynamics in mobile business markets, a thorough... Sample PDF
Role of Personal Innovativeness in Intentions to Adopt Mobile Services – Cross-Service Approach
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Chapter 81
Nandini Sidnal, Sunilkumar S. Manvi
With the rising number of web services in mobile E-commerce, service discovery has become an important feature in the future of E-commerce for... Sample PDF
Service Discovery Techniques in Mobile E-Commerce
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Chapter 82
Jan-Willem van ’t Klooster, Pravin Pawar, Bert-Jan van Beijnum, Chariz Dulawan, Hermie Hermens
A virtual community is an electronically supported social network: it can be seen as a group of people who have regular social interaction... Sample PDF
Perspectives on the Viable Mobile Virtual Community for Telemedicine
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Chapter 83
Sanna Sintonen
Aging is one of the major trends that is about to change the structure of consumer markets. As people age, they face changes in their health and... Sample PDF
Socio-Economic Effects on Mobile Phone Adoption Behavior among Older Consumers
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Chapter 84
Bo Chen
A mobile agent is a composition of computer program, data, and execution state, which is able to move from one computer to another autonomously and... Sample PDF
Mobile Agents in E-Commerce
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Chapter 85
Ofir Turel, Alexander Serenko
The opening quote nicely conceptualizes one of the most difficult challenges managers and regulators in the telecommunications sector face. While... Sample PDF
Mobile Telephony as a Universal Service
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Chapter 86
Duy Ngan Le, Karel Mous, Angela Goh
Web services have been employed in a wide range of applications and have become a key technology in developing business operations on the Web. In... Sample PDF
Web Service Discovery, Composition, and Interoperability
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Chapter 87
Case Based Web Services  (pages 871-882)
Zhaohao Sun, Gavin Finnie, John Yearwood
Web services are Internet-based application components published using standard interface description languages and universally available via... Sample PDF
Case Based Web Services
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Chapter 88
Marcelo Fantinato, Maria Beatriz Felgar de Toledo, Itana Maria de Souza Gimenes
The Internet and the Service-oriented Computing (SOC) paradigm (Papazoglou, Traverso & Dustdar, 2008) made the electronic interchange of services... Sample PDF
Web Services E-Contract and Reuse
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Chapter 89
Paul de Vrieze, Lai Xu, Li Xie
The ability to rapidly find potential business partners as well as rapidly set up a collaborative business process is desirable in the face of... Sample PDF
Situational Enterprise Services
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Chapter 90
Zakaria Maamar, Leandro Krug Wives
Web services are paving the way for a new type of business applications. This can be noticed from the large number of standards and initiatives... Sample PDF
Social Networks and Web Services-Based Systems
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Chapter 91
Ejub Kajan
At the beginning of the third millennium, we are facing one of the most important transition challenges: to build an electronic society. In that... Sample PDF
Interoperability Issues of Business Processes: Key Issues and Technological Drivers
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Chapter 92
Mabel T. Kung, Jenny Yi Zhang
To enable effective cross-departmental automations and global transactions, business processes modeling offer external views on their infrastructure... Sample PDF
Integrated Business Process Designs and Current Applications of Workflow Systems in E-Business
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Chapter 93
Fiona McNeill, Alan Bundy
Fluent, effortless and diverse e-business transactions depend on the ability of automated agents to interact. The difficulties of tailoring... Sample PDF
Facilitating Interaction between Virtual Agents by Changing Ontological Representation
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Chapter 94
Vladimir Tarasov, Kurt Sandkuhl, Magnus Lundqvist
Collaborative design in dispersed groups of engineers creates various kinds of challenges to technology, organization and social environment.... Sample PDF
Modeling Collaborative Design Competence with Ontologies
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Chapter 95
Olga Levina, Vladimir Stantchev
E-Business research and practice can be situated on following multiple levels: applications, technological issues, support and implementation (Ngai... Sample PDF
Event-Driven Service-Oriented Architectures for E-Business
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Chapter 96
Chetan Kumar
The Internet has witnessed a tremendous growth in the amount of available information, and this trend of increasing traffic is likely to continue.... Sample PDF
Speeding up the Internet: Exploiting Historical User Request Patterns for Web Caching
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Chapter 97
Chetan Kumar
The amount and range of information on the Internet is growing at a rapid pace. Cisco systems report (2008) expects Internet traffic growth to be... Sample PDF
The Effect of User Location and Time of Access on Ecommerce: A Long Tail Study of Website Requests
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Chapter 98
Sandra Moffett, Martin Doherty, Rodney McAdam
Knowledge Management (KM) is the process of critically managing knowledge to meet existing needs, identify and exploit existing and acquired... Sample PDF
Incorporating Knowledge Management into E-Commerce Applications
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Chapter 99
Sotirios K. Goudos, Vassilios Peristeras, Konstantinos Tarabanis
In the E-Business and particular in the eGovernment domain special focus is often given to the demand side, i.e. the everyday practice and reality... Sample PDF
Application of Semantic Web Technology in E-Business: Case Studies in Public Domain Data Knowledge Representation
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Chapter 100
Sunghyun R. Kang, Debra Satterfield
The visual design of a website is critical when establishing a strong corporate identity on the web. The look and feel of a website will quickly... Sample PDF
Design Elements and Principles for Maintaining Visual Identity on Websites
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Chapter 101
Stephan Lukosch, Till Schümmer
Probably the most important aspect of e-Business and e-Commerce is that it mediates the interaction between various stakeholders in a business... Sample PDF
Designing e-Business Applications with Patterns for Computer-Mediated Interaction
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Chapter 102
Wei-Lun Chang
Because of changes in the service economy, the service-oriented management (SOM) approach has been adopted widely for contemporary enterprises.... Sample PDF
A SOA-Based Framework for Internet-Enabled CRM
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Chapter 103
Anahit Martirosyan, Thomas Tran, Azzedine Boukerche
Context is any information/knowledge about an application and user that can be used by an e-commerce system to provide efficient services to the... Sample PDF
Building Context-Aware E-Commerce Systems: A Data Mining Approach
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Chapter 104
Angelos Michalas, Malamati Louta
The availability of powerful computers and highspeed network technologies is changing the way computers are used. These technology enhancements led... Sample PDF
Efficient Service Task Assignment in Grid Computing Environments
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Chapter 105
Ghalem Belalem
Data grids have become an interesting and popular domain in grid community (Foster and Kesselmann, 2004). Generally, the grids are proposed as... Sample PDF
Policy Driven Negotiation to Improve the QoS in Data Grid
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Chapter 106
Maria Rosalia Vicente, Ana Jesus Lopez
Over the last decade the Internet has brought about significant changes in the economies and societies worldwide. It has changed communication... Sample PDF
Understanding the Dimensions of the Broadband Gap: More than a Penetration Divide
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Chapter 107
Bridgette Wessels
The development of Information and Communication Technologies (ICT) is part of a reshaping of socio-economic life that is resulting in new forms of... Sample PDF
E-Inclusion: European Perspectives Beyond the Digital Divide
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Chapter 108
Helena Halas, Tomaž Klobucar
The development of information and communication technology (ICT) and the rapid increase of ebusiness have led to a rapid growth of the number of... Sample PDF
Importance of Electronic Record Preservation in E-Business
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Chapter 109
Sherif Kamel
The information and communication technology (ICT) evolution is aggressively affecting many nations around the world, forcing changes and... Sample PDF
Electronic Commerce Prospects in Emerging Economies: Lessons from Egypt
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Chapter 110
Hwa Lee
With the advancement of technology, Electronic Learning (E-Learning) now is more of the rule than the exception. E-learning has been the synonym for... Sample PDF
Using Assistive Technology to Ensure Access to E-Learning for Individuals with Disabilities
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Chapter 111
Tina Harrison, Kathryn Waite
Recent policies, aimed at reducing pension costs and improving consumer awareness, have contributed to the development of the Internet as a... Sample PDF
A Holistic View of the Challenges and Social Implications of Online Distribution: The Case of Pensions
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Chapter 112
Harald Gruber
Technological innovation in the telecommunications sector is a key contributor to the rapid diffusion of e-business. The steady drive towards... Sample PDF
The Global Telecommunications Industry Facing the IP Revolution: Technological and Regulatory Challenges
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Chapter 113
Denis Caro
This chapter posits that transgenic governance forces are evolving and will engage future international e-business professionals in a multi-polar... Sample PDF
Evolving e-Business Systems: Transgenic Forces in International Realpolitik Space in 2050
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Chapter 114
In Lee
Recently, a web-enabled e-recruiting emerged quickly as a powerful method for both job seekers and recruiters. E-recruiting has driven companies to... Sample PDF
E-Recruiting: Sources, Opportunities, and Challenges
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Chapter 115
Pengtao Li
E-business has grown dramatically in the last ten years. Its only constant is change. Awareness of these changes can help both business and... Sample PDF
Emerging Trends of E-Business
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Chapter 116
Virtual Commerce  (pages 1160-1166)
Suzanne Altobello Nasco, Robert E. Boostrom, Kesha K. Coker
Virtual reality, in a variety of implementations, is becoming more popular every day. Internet technology originally designed for education... Sample PDF
Virtual Commerce
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Chapter 117
Michael Dinger, Varun Grover
This article introduces and describes the use of Web 2.0 technologies in contemporary business environments. Web 2.0 refers to many current... Sample PDF
The Web 2.0 Trend: Implications for the Modern Business
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Chapter 118
Jos van Iwaarden, Ton van der Wiele, Roger Williams, Steve Eldridge
The Internet has come of age as a global source of information about every topic imaginable. A company like Google has become a household name in... Sample PDF
Web 2.0: The Era of User Generated Content on Web Sites
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Chapter 119
Matthes Fleck, Andrea von Kaenel, Miriam Meckel
This article provides an overview of the most prominent definitions, basic concepts and applications of the term Web 2.0. In addition to the seven... Sample PDF
Web 2.0 Concepts, Social Software and Business Models
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Chapter 120
Steven De Hertogh, Stijn Viaene
During the early years of the World Wide Web, also commonly referred to as the internet, there was relatively little engagement between content... Sample PDF
Grounding Principles for Governing Web 2.0 Investments
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Chapter 121
Tobias Kollmann, Carina Lomberg
Both, Web 1.0 and Web 2.0 were linked directly to new stages in the development of e-business. Whereas the distinction between Web 1.0 and Web 2.0... Sample PDF
Web 1.0, Web 2.0 and Web 3.0: The Development of E-Business
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Chapter 122
Emilia Currás, Moez Limayem
Today, due to spurred social (e.g. the “Millennials”) and technological (e.g. Broadband Internet, Mobile Technology, GPS1, Web 2.0), etc) changes... Sample PDF
The New Generation of Knowledge Management for the Web 2.0 Age: KM 2.0
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Chapter 123
Young Park
With the explosive growth of goods and services available on the Web through e-commerce, it is increasingly difficult for consumers to find the... Sample PDF
Recommender Systems: An Overview
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Chapter 124
E. J. Castellano, L. Martínez
Students must face up to decision making situations since early ages, in order to keep on the chase of some professional competences. However, the... Sample PDF
A Linguistic Recommender System for Academic Orientation
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Chapter 125
Simona Fabrizi
Mobile Operators (MOs) in several countries are constantly challenged with the urge to further enhance the quality of their existing wireless... Sample PDF
Wireless Technologies: Shifting into the Next Gear?
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Chapter 126
Patrick Reid, Des Laffey
This chapter covers key issues in the area of search engines. It shows the importance of search by explaining what search engines are and their... Sample PDF
Search Engines: Past, Present and Future
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Chapter 127
Tobias Kollmann, Ina Kayser
According to the recent worldwide UN e-government survey, a rising trend towards the electronic reform of the public sector around the world becomes... Sample PDF
E-Government: Status Quo and Future Trends
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Chapter 128
Calin Gurau
In the last ten years blogs have become a familiar feature of the Internet landscape, and the number of blogs multiplied exponentially. A blog is a... Sample PDF
Blog Marketing: Potential and Limits
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Chapter 129
Ygal Bendavid
This article focuses on the emerging phenomenon of Radio Frequency Identification (RFID) technologies & the EPC Network by examining how it enables... Sample PDF
RFID Enabled B2B E-Commerce Technologies and Applications
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Reviews and Testimonials

The work's 234 authors include scholars and expert practitioners from every continent save Antarctica, and represent a truly global view of e-business. [...] This encyclopedia will be most useful for the publisher's intended audience of 'academicians, researchers and industry practitioners' who are interested in research in the field of e-business.

– Kristen Gibson, Reference Librarian, Wittenberg University, USA, Reference Reviews, Volume 25, Issue 1, 2011

The Encyclopedia of E-Business Development and Management in the Global Economy is an excellent collection of the latest research and practices associated with e-business theories, strategies, management, technologies, applications, and trends. This encyclopedia is the first comprehensive book that presents aspects from the research, industry, managerial, and technical sides of e-business.

– In Lee, Western Illinois University, USA
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Topics Covered

  • E-Business Management
  • E-Business Models
  • E-Business Planning and Performance Evaluation
  • E-Business Strategies
  • E-Business System Development
  • E-Marketplaces
  • Mobile Commerce
  • Online Consumer Behavior
  • Theoretical Foundations of E-Business
  • Web Services and E-Business Process Integration
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Preface

In the early 1990s, e-business ushered in what is now called "the global economy." It revolutionized the process of buying, selling, and exchanging products and services, and spawned a host of business and technological innovations. As globalization and competition pose new opportunities and challenges, firms face increased pressures from stakeholders to create e-business values. They are attempting to find which e-business models and applications will contribute effectively to their sustainability, growth, and innovation. Innovations in technology in the e-business area have constantly encouraged firms to improve existing business processes and to come up with new business models and applications. Recently, advancements of wireless technologies have extended the reach of e-business to mobile business environments. As a growing number of customers utilize mobile devices to exchange information and to conduct business transactions, firms are competing to provide the most value-added, innovative, convenient mobile services for their customers. While large firms have been the early adopters and beneficiaries of most e-business innovations, an increasing number of small and medium-sized enterprises (SMEs) are also rapidly adopting e-business to better serve customers, improve productivity, extend a market base, and stay competitive.

E-business brought about a paradigm shift caused by "disruptive" technology that is radically changing the traditional way of doing business. The global economy emerging from the Internet revolution changed the rules and principles traditionally held by business firms. The paradigm shift was unprecedented in terms of the complexity and magnitude, and pressured firms to be more innovative and proactive to business problems than ever before. Anecdotal evidence of excellent companies such as e-Bay and Amazon.com shows that they understand the dynamics of the complex interrelated internal and external forces imposed on the company, develop comprehensive business plans from multi-layered stakeholders’ perspectives, and implement the plans at the right time, magnitude, and place. However, in light of the current lack of comprehensive studies in e-business planning and management, an overarching framework is in urgent need to assist e-business managers in analyzing enabling technologies and the success factors when developing e-business plans.

Although a large volume of literature is already available on e-business, many new ideas and applications are constantly emerging and provide potential opportunities and challenges for further research. In light of this phenomenon, it is high time to take stock of the new knowledge in e-business development and management. Encyclopedia of E-Business Development and Management in the Global Economy provides a repository for academicians, researchers, and industry practitioners to share and exchange their research ideas, theories, and practical experiences, discuss challenges and opportunities, and present tools and techniques in all aspects of e-business development and management in the global economy.

This book is divided into twelve sections with a total of 129 articles: Section I, Theoretical Foundations of E-Business, discusses various e-business theories and the impacts of e-business to the economy and society; Section II, E-Business Planning and Performance Evaluation, addresses planning and performance evaluation methodologies for e-business; Section III, E-Marketplaces, discusses various types of e-marketplaces and related technologies; Section IV, E-Business Strategies, addresses competition, dynamics, and trends in e-business; Section V, E-Business Models, discusses various business models and their value creating opportunities; Section VI, E-Business Management, discusses organizational culture, leadership, management methods, customer management, and practices for e-business; Section VII, Online Consumer Behavior, presents e-commerce consumer acceptance models, trust, and psychological perspective on online consumer behavior; Section VIII, Mobile Commerce, addresses mobile consumer behavior, mobile marketing, mobile virtual community, and mobile services; Section IX, E-Business System Development, presents service-oriented architecture, system design principles, quality of service, and e-business applications development; Section X, Web Services and E-Business Process Integration, discusses various web service technologies and issues in business process integration; Section XI, E-Business: Issues, Challenges, and Opportunities, addresses digital divide, technological and regulatory challenges, emerging economies, and new e-business application opportunities; and Section XII, Emerging Trends, presents new web technologies, Web 2.0, and future trends. A brief introduction of each article follows:

Section I: Theoretical Foundations of E-Business consists of nine articles. “The Macroeconomic Impacts of E-Business on the Economy” by Daniel Heil and James E. Prieger, Pepperdine University (USA), covers some of the impacts e-business has on the economy, emphasizing macroeconomic effects. It suggests directions for future research and discusses issues that e-business presents policymakers. “The Microeconomic Impacts of E-Business on the Economy” by James E. Prieger and Daniel Heil, Pepperdine University (USA), covers both the predicted impacts of e-business on the economy suggested by microeconomic theory, to understand why e-business has proliferated, and their empirical magnitude, to show the economic benefits. “The Power Laws of Enterprise 2.0” by Jacques Bughin, McKinsey & Company, Inc (Belgium), presents key stylized facts around the adoption, use and success of social software, a phenomenon dubbed “Enterprise 2.0.” “Prices on the Internet” by Jihui Chen, Illinois State University (USA), reviews price dispersion and related literatures, and discuss future research directions. “Price Dispersion on the Internet: A Further Review and Discussion” by Fang-Fang Tang, Peking University (China); Xiaolin Xing, Fammie Mae (USA), reviews significant price differences and persistent price dispersions in the Internet markets. “The Electronic Law of One Price (eLOP)” by Camillo Lento, Alexander Serenko, and Nikola Gradojevic, Lakehead University (Canada); Lorne Booker, McMaster University (Canada); Sert Yol, Lakehead University (Canada), tests the eLOP by utilizing two datasets with online price data. Pairwise comparison tests reveals that the eLOP does not hold true for any of the product price categories tested. “Trust in Electronic Commerce: Definitions, Sources, and Effects” by Hongwei Du, California State University, East Bay (USA); Albert Lederer, University of Kentucky (USA); Jiming Wu, California State University, East Bay (USA), discusses the concept of trust, its definitions, and sources. “Avatar Theory” by Ching-I Teng, Chang Gung University (Taiwan); Shao-Kang Lo, Chinese Culture University (Taiwan), presents Avatar Theory to outline fundamental propositions related to avatars. Avatar Theory can provide a background theory for subsequent avatar studies related to online games. “Relationship Between Second Life and the U.S. Economy” by Rosemarie Reynolds, Yusuke Ishikawa, and Amanda Macchiarella, Embry-Riddle Aeronautical University (USA), investigates the relationship between the economies of Second Life and the United States, using financial data collected from Linden Lab and the Federal Reserve.

Section II: E-Business Planning and Performance Evaluation consists of nine articles. “E-Business Adoption and Its Impact on Performance” by Sabah Abdullah Al-Somali, Ben Clegg, and Roya Gholami, Aston University (UK), discusses the process of e-business implementation, usage and diffusion (routinisation stage) on business performance. “B2B Website Benefits Realization in Australian SMEs” by Chad Lin, Curtin University of Technology (Australia); Yu-An Huang, National Chi Nan University (Taiwan); Rosemary Stockdale, Massey University (New Zealand), examines the relationships between B2B website adoption readiness, B2B website adoption constraints, IT investment evaluation, and B2B benefits in Australian SMEs. “Lifelong Learning in the Knowledge Economy: An Empirical Analysis of e-Learning Adoption at Firm-Level” by Maria Rosalia Vicente and Ana Jesus Lopez, University of Oviedo (Spain), examines e-learning adoption among a sample of European firms (an area for which empirical evidence is quite scarce), and investigates the factors driving its introduction. “Measuring the Quality of E-Business Services” by Mark Springer, Craig K. Tyran, and Steven Ross, Western Washington University (USA), develops a framework to compare and contrast different models of e-service quality. “Measuring B2C Quality of Electronic Service: Towards a Common Consensus” by Mahmoud Amer and Jorge Marx Gómez, Carl von Ossietzky University of Oldenburg (Germany), proposes a B2C electronic Service Quality “eSQ” model of consensus summarizing the past research efforts. The Business Value of E-Collaboration: A Conceptual Framework” by Lior Fink, Ben-Gurion University of the Negev (Israel), provides a conceptual framework for researchers and practitioners who are interested in investigating and understanding the organizational impacts of collaborative technologies. “A Model on Antecedents and Consequences of E-procurement” by M. José Garrido, Ana Gutiérrez, and REBECA SAN JOSÉ, Universidad de Valladolid (Spain), analyzes whether different Internet tools are used throughout all purchasing phases and whether the characteristics of the buying situation determined the use of the Internet in that process. “Global Online Performance and Service Orientation” by Anna Morgan-Thomas, University of Glasgow, UK; Robert Paton, University of Glasgow (UK), examines the contribution of e-commerce to SME globalization. The focus here is explicitly on existing firms and their online activities. “Electronic Funds Transfer Systems and the Landscapes of Global Finance” by Barney Warf, University of Kansas (USA), summarizes some of the major public and private EFTS networks and the repercussions for capital markets, stock exchanges, and foreign exchange markets.

Section III: E-Marketplaces consists of nine articles. “Intermediaries in E-Commerce: Value Creation Roles” by Nirvikar Singh, University of California, Santa Cruz, (USA), examines the evolution and robustness of intermediation in e-commerce, by examining the fundamental economics of intermediation in terms of economies of specialization, scale, and scope. “Identifying the Factors that Lead to a Successful Intermediary in Electronic Commerce” by Margaret Jackson and Marita Shelly, RMIT University (Australia), explores the factors that have led to the success of financial intermediaries and in particular, BPAY Ltd. in Australia. “A Framework for Identifying B2B E-Marketplace Strategies” by George Mangalaraj and Chandra S. Amaravadi, Western Illinois University (USA), reviews existing literature and provides a parsimonious framework for classifying electronic marketplaces. “Electronic Logistics Marketplaces” by Yingli Wang, Mohamed Naim, and Andrew Potter, Cardiff Business School, (UK), defines and describes Electronic Logistics Marketplaces (ELMs) in terms of their architectures, features and functionalities, impact on logistics practice and benefits to stakeholders, and future requirements. “An Agent-Based B2C Electronic Market in the Next-Generation Internet” by Vedran Podobnik, University of Zagreb (Croatia); Krunoslav Trzec, Ericsson Nikola Tesla (Croatia); Gordan Jezic, University of Zagreb (Croatia), presents an agent-based framework for the business-to-consumer (B2C) electronic market, comprising user agents, broker agents and provider agents, which enable Internet users to select an Internet Service Provider in an automated manner. “Concept of Agent-based Electronic Marketplace” by Norleyza Jailani, Ahmed Patel, Muriati Mukhtar, Salha Abdullah, and Yazrina Yahya, Universiti Kebangsaan Malaysia (Malaysia), explains the concepts of an electronic marketplace (e-marketplace) and the types of e-marketplaces in today’s computing environment that is facilitated and driven by the Internet. The concept of software agent and the different types of agents which may exist in an e-marketplace application in the current setting of the global economy is also discussed. “Concept of Mobile Agent-based Electronic Marketplace – Safety Measures” by Ahmed Patel, Universiti Kebangsaan Malaysia, (Malaysia), extends the basic concepts of Mobile Agent Systems (MAS) to elaborate on the principles and address the key issues of security, privacy, trust, and audit for normal e-business and digital forensics purposes. “Time Constraints for Sellers in Electronic Markets” by Kostas Kolomvatsos, and Stathes Hadjiefthymiades, University of Athens (Greece), describes a model for the seller behaviour and through this model quantifies the maximum time of seller participation. “Towards Efficient Trust Aware E-Marketplace Frameworks” by Malamati Louta, Harokopio University of Athens, Greece; Angelos Michalas, Technological Educational Institute of Western Macedonia, (Greece), proposes enhancements to the sophistication of the negotiation functionality that can be offered by e-commerce systems in open competitive communications environments.

Section IV: E-Business Strategies consists of five articles. “Assessing Relational E-Strategy Supporting Business Relationships” by Anne-Marie Croteau, Anne Beaudry, and Justin Holm, Concordia University (Canada), develops an integrative construct of e-strategy, mainly focusing on the relationships built between and within companies. “Leading the Organizational Dynamics of E-Business Firms” by Esin CAN MUTLU, Yasemin BAL, and Pinar BÜYÜKBALCI, Yildiz Technical University (Turkey), conceptually discusses the important organizational aspects in e-business firms and supports them with the needed leadership traits. “Adoption of e-Commerce by Canadian SMEs: Defining Organisational, Environmental and Innovation Characteristics” by Lynn L. Sparling, Okanagan College (Canada); Aileen Cater-Steel and Mark Toleman, University of Southern Queensland (Australia), focuses on the definitions of organisational, external, environmental and innovation variables in the organisational context. “E-Business Strategy in Franchising” by Ye-Sho Chen and Chuanlan Liu, Louisiana State University (USA); Qingfeng Zeng, Shanghai University of Finance and Economics (China), discusses how e-business can be “meaningfully” used in franchising. “Exploring the impact of Government Policies and Corporate Strategies on the Diffusion of Mobile Data Services: Case of Economies at Different Stages of Transition” by Tugrul U Daim, Portland State University (USA); Jing Zhang, Beijing University of Posts and Telecommunications (China); Byung-Chul Choi, Samsung Information Systems America (SISA) (USA), explores how governments and businesses impact the diffusion of mobile data services with their policies and strategies.

Section V: E-Business Models consists of nine articles. “eBusiness and the Resource-based View: Towards a Research Agenda” by Pedro Soto-Acosta, University of Murcia (Spain), provides a review of the adoption of a resource-based view of the firm (RBV) in e-business literature and suggests directions for future research. “E-Commerce Business Models: Part 1” and “E-Commerce Business Models: Part 2” by Khaled Ahmed Nagaty, The British University in Egypt, (Egypt), presents various e-commerce business models and their advantages and disadvantages, and discusses the important issues and problems facing e-commerce web sites. “Creating Business Opportunities Based on Use of Electronic Knowledge Business Models” by Tsung-Yi Chen, Nanhua University (Taiwan); Yuh-Min Chen, National Cheng Kung University (Taiwan), explores the knowledge value chain in the collaborative innovation era, introduces the knowledge commerce model, and analyzes possible revenue streams and opportunities associated with knowledge commerce. “Online Private Sales Clubs: An Emerging Model Of Fashionable E-Commerce at Promotional Prices” by Ana Isabel Jiménez-Zarco, Open University of Catalonia (Spain); María Pilar Martínez-Ruiz, Castilla la Mancha University (Spain); Silvia Sivera-Bello and Sandra Vilajoana-Alejandre, Open University of Catalonia (Spain), identifies some of the keys to success, as well as the growth opportunities associated with the online private sales club. “Business Model Renewal: The TIA-MARIA Framework for Enterprise Realignment” by Rebecca De Coster, Brunel University, (UK), develops a framework for business model renewal based on case study research into firms entering the emerging sector of mobile networking. “Architecture Model for Supply Chain Orchestration and Management” by Marijn Janssen, Delft University of Technology (the Netherlands), discusses the role of Supply Chain Orchestrators, with the aim of deriving an architectural model for the integration of the activities of organizations in the supply chain. The architecture model is illustrated and evaluated using a case study. “Ambient e-Service: a bottom-up collaborative business model” by Yuan-Chu Hwang, National United University, (Taiwan), presents an ambient e-service framework that characterizes ambient e-services with three dimensions (value stack, environment stack and technology stack). Several ambient e-service applications are also exemplified. “Online Auctions: Pragmatic Survey and Market Analysis” by James K. Ho, University of Illinois at Chicago (USA), presents a survey and market analysis of various online auction business models.

Section VI: E-Business Management consists of twenty articles. “Configurators/Choiceboards: Uses, Benefits, and Analysis of Data” by Paul D. Berger, Bentley University (USA); Richard C. Hanna and Scott D. Swain, Northeastern University (USA); Bruce D. Weinberg, Bentley University (USA), discusses the uses and benefits of configurator/choiceboard systems, and how the analysis of its usage can be beneficial to the company. “E-CRM: A Key Issue in Today's Competitive Environment” by María Pilar Martínez-Ruiz, University of Castilla-La Mancha (Spain); María Rosa Llamas-Alonso, University of León (Spain); Ana Isabel Jiménez-Zarco, Open University of Catalonia (Spain), highlights the importance of e-CRM as a key business process for global companies, gaining a better understanding of its benefits from different managerial perspectives, emphasizing key factors for effective implementation, and pointing out challenges and future directions in the field. “Effective Virtual Project Management Using Multiple E-Leadership Styles” by Margaret Lee, Capella University (USA), reviews management concepts for virtual teams that include leadership styles such as control-related models, transformational and transactional leadership styles, leadership that empowers team members to self-manage, and situational and contingency leadership styles. “On-Line Credit Card Payment Processing and Fraud Prevention for e-Business” by James G. Williams, University of Pittsburgh (USA); Wichian Premchaiswadi, Siam University (Thailand), addresses the issue of credit card fraud in terms of how cyber-criminals function and the potential solutions used to deter credit card fraud attempts. “Virtual Stock Markets as a Research Tool in Marketing and Management” by Lorenz Zimmermann, Ludwig-Maximilians-University Munich (Germany), explains the basic concept of Virtual Stock Markets (VSM), describes the potential areas of application, and shows examples of successful implementations in business practice. “Potential Benefits of Analyzing Website Analytic Data” by Elizabeth Votta, Roosevelt University (USA), presents potential benefits of analyzing website analytic data, including: discovering traffic trends, targeting market segmentation, developing best practices, optimizing landing pages, and improving conversion rates. “Teams of Leaders Concept (Tol) and E-Business Operations” by Dag von Lubitz, MedSMART Inc. (USA), presents the concept of teams of leaders (ToL) and its implications to e-business operations. ToL centers on the active, platform independent fusion of advanced IM, KM and high performing leader teams. “Customer Relationship Management (CRM): A Dichotomy of Online and Offline Activities” by Kelley O’Reilly and David Paper, Utah State University (USA), documents how companies can determine the best blended approach to CRM initiatives that balance both online and offline marketing initiatives. “Understanding E-Payment Services in Traditionally Cash-Based Economies: The Case of China” by Xiaolin Li and Dong-Qing Yao, Towson University (USA); Yanhua Liu, Wuhan College of Economics and Management (China), examines a series of issues pertaining to China’s e-payment services, which include China’s e-payment growth, mechanisms, characteristics, opportunities and challenges. “Scenario Driven Decision Support” by M. Daud Ahmed, Manukau Institute of Technology (New Zealand); David Sundaram, University of Auckland (New Zealand), introduces scenario as a DSS component and develops a domain independent, component-based, modular framework that supports scenario management process. “e-HRM in TURKEY: A CASE STUDY” by Yonca GÜROL, Yildiz Technical University, (Turkey); R. Aysen WOLFF, Haliç University (Turkey); Esin ERTEMSIR BERKIN; Yildiz Technical University (Turkey), investigates several specific and critical points that will contribute to a better understanding of E-HRM by illustrating how it is used by a Turkish firm in the health sector. “ARIBA: A Successful Story in E-Commerce” by Zhongxian Wang, Montclair State University (USA); Ruiliang Yan, Indiana University Northwest (USA); James Yao, Montclair State University (USA), review major events and innovations that helped ARIBA to grow and succeed rather than fail. “Integrated Optimal Procedure of Internet Marketing” by Lan Zhao, Chongqing University (China) and SUNY/College at Old Westbury (USA), focuses on how to integrate all the phases of Internet marketing process into a seamless pipeline. “Managerial Succession and E-Business” by Anthonia Adenike Adeniji, Covenant University (Nigeria), focuses on why succession planning is crucial in e-business and in the global economy. “E-business and Web Accessibility” by Panayiotis Koutsabasis, University of the Aegean (Greece), proposes measures for reaching and maintaining a good level of Web accessibility in terms of the specifications, design and evaluation phases of a user-centered approach to systems development. “Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University though the Management Lens: A Qualitative Approach” and “Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University through the Employee Lens: A Quantitative Approach” by Md Mahbubur Rahim, Monash University (Australia); Mohammad Quaddus, Curtin University (Australia); Mohini Singh, RMIT University (Australia), analyse the views of the portal steering committee (who represent the interests of the university senior management) relating to the portal usage behaviour of university staff and identify the key factors which they believe to have contributed to employees’ low usage practices of portals. “An Exploratory Study on the User Adoption of Central Cyber Government Office of the Hong Kong Government” by Kevin K.W. Ho, The University of Guam (Guam); Calvin Chun Yu, The Hong Kong University of Science and Technology (Hong Kong); Michael C.L. Lai, Hong Kong Police Force (Hong Kong), investigates those factors affecting the user adoption of the Intranet Portal of the Hong Kong Government, a.k.a., Central Cyber Government Office (CCGO). “An Exploratory Study on the Information Quality Satisfaction of Central Cyber Government Office of the Hong Kong Government” by Kevin K.W. Ho, The University of Guam (Guam), examines the information quality satisfaction of the Central Cyber Government Office (CCGO), which is a communication portal developed by the Hong Kong Government. “Visual Merchandising in Online Retailing based on Physical Retailing Design Principles” by Tony Pittarese, East Tennessee State University (USA), presents effective design guidelines for the creation of successful online stores which are based on the design principles and practices of physical retailers.

Section VII: Online Consumer Behavior consists of thirteen articles. “Internet Consumer Behavior: Flow and Emotions” by Marie-Odile Richard, University of Montreal (Canada); Michel Laroche, Concordia University (Canada), develops the flow construct of Internet consumer behavior, composed of skills, challenge and interactivity, and the emotions construct, composed of pleasure, arousal and dominance. “Internet Consumer Behavior: Web atmospherics” by Marie-Odile Richard, University of Montreal (Canada); Michel Laroche, Concordia University (Canada), presents six variables of web atmospherics: navigational characteristics, website structure, website organization, effectiveness of its content, website informativeness, and website entertainment. “Internet Consumer Behavior: Behavioral Variables” by Marie-Odile Richard, University of Montreal (Canada); Michel Laroche, Concordia University (Canada), examines the key behavioral variables identified by the literature: exploratory behavior, site attitude, product attitude, site involvement and product involvement. “Internet Consumer Behavior: Major Moderating Variables” by Marie-Odile Richard, University of Montreal (Canada); Michel Laroche, Concordia University (Canada), describes some of the key moderating variables such as gender, need for cognition (NFC) and optimum stimulation level (OSL). “Consumer Information Sharing” by Jonathan Foster and Angela Lin, University of Sheffield (UK), provides an up-to-date review of the practice of consumer information sharing. “B2C E-Commerce Acceptance Models Based On Consumers’ Attitudes and Beliefs: Integrating Alternative Frameworks” by Ángel Herrero-Crespo and Ignacio Rodríguez-del-Bosque, Universidad de Cantabria (Spain), describes the main principles of Theory of Planned Behaviour, the Technology Acceptance Model and Decomposed Theory of Planned Behaviour and examines their weaknesses and strengths for the research of e-commerce acceptance. “Effect of Perceived Risk On E-Commerce Acceptance: State of the Art and Future Research Directions” by Ángel Herrero-Crespo and Ignacio Rodríguez-del-Bosque, Universidad de Cantabria (Spain), examines the influence that perceived risk in online shopping has on the process of e-commerce adoption by end consumers. “Third Party Internet seals: Reviewing the Effects On Online Consumer Trust” by Peter Kerkhof, VU University Amsterdam (the Netherlands); Guda van Noort, University of Amsterdam (the Netherlands), presents an overview of findings regarding the persuasiveness of Internet seals and reflects upon possible explanatory mechanisms for these effects. “The Importance of Gender, IT Experience, and Media-Rich Social Cues on Initial Trust in e-Commerce Websites” by Khalid AlDiri, Dave Hobbs, and Rami Qahwaji, University of Bradford (UK), investigates how to increase the perceived trustworthiness of vendor websites. “Using the Internet to Study Human Universals” by Gad Saad, Concordia University (Canada), provides a brief overview of how the Internet is a powerful tool for investigating many human preferences, choices, emotions, and actions which occur in universally similar manners. “The Neurocognitive and Evolutionary Bases of Sex Differences in Website Design Preferences: Recommendations for Marketing Managers” by Eric Stenstrom and Gad Saad, Concordia University (Canada), examines how sex differences in the processing of spatial and perceptual information lead to differential preferences in website design for men and women. “Exploring Video Games from an Evolutionary Psychological Perspective” by Zack Mendenhall, Marcelo Vinhal Nepomuceno, and Gad Saad, Concordia University (Canada), demonstrates how an evolutionary psychological (EP) approach could elucidate why video games have increased in popularity, and how it is related to our evolved human nature. “An Integrated Model for e-CRM in Internet Shopping: Evaluating the Relationship between Perceived Value, Satisfaction and Trust” by Changsu Kim, Yeongnam University (Korea); Weihong Zhao, Jiangxi Normal University (China); Kyung Hoon Yang, University of Wisconsin-La Crosse (USA), develops an integrated e-CRM model by investigating the psychological process that occurs when a customer maintains a long-term relationship with an Internet online retailer.

Section VIII: Mobile Commerce consists of eleven articles. “Mobile Communications / Mobile Marketing” by Suzanne Altobello Nasco, Southern Illinois University Carbondale (USA), introduces mobile communication technologies, and discusses various mobile marketing and advertising strategies. “C2C Mobile Commerce: Acceptance Factors” by Lori N. K. Leonard, University of Tulsa (USA), presents a model of an individual’s intention to make use of mobile devices for C2C e-commerce which includes usefulness, ease of use, convenience, trust, and security. “Exploring the Mobile Consumer” by Kaan Varnali and Cengiz Yilmaz, Bogaziçi University (Turkey), provides insights into consumers’ experience with mobile marketing by presenting a review of the mobile consumer behavior literature in an organized framework. “The Personalization Privacy Paradox: Mobile Customers’ Perceptions of Push-Based vs. Pull-Based Location Commerce” by Heng Xu, John M. Carroll, and Mary Beth Rosson , Pennsylvania State University (USA), presents the personalization privacy paradox, and discusses the different impacts of pull and push mechanisms on the privacy personalization paradox. “Mobile Gaming: Perspectives and Issues” by Krassie Petrova, Auckland University of Technology (New Zealand), identifies the determinants of mGaming success and suggests recommendations for mobile game design and mGaming service provisioning. “Role of Personal Innovativeness in Intentions to Adopt Mobile Services – Cross-service approach” by Sanna Sintonen and Sanna Sundqvist, Lappeenranta University of Technology (Finland), contributes to the research on behavioral intentions to use mobile services. The key role is attributed to innovativeness in predicting mobile service adoption. “Service Discovery Techniques in Mobile E-commerce” by Nandini Sidnal, K.L.E.S. College of Engineering and Technology (India); Sunilkumar S. Manvi, Reva Institute of Technology and Management (India), discusses various mobile E-commerce issues with its main focus on the service discovery issue. It also elaborates on various syntax and semantic based service discovery mechanisms and concludes with future directions to service discovery mechanism. “Perspectives on the Viable Mobile Virtual Community for Telemedicine” by Jan-Willem van ’t Klooster, Pravin Pawar, Bert-Jan van Beijnum, Chariz Dulawan, Hermie Hermens; University of Twente, (the Netherlands), contributes to Mobile Virtual Community (MVC) in general and mobile patient monitoring and treatment in particular by 1) analyzing in detail the robustness and other requirements to be fulfilled by the technical platform for MVCs, 2) providing guidelines for MVC platform development based on service orientation, and 3) discussing the actors, front-end views and service components involved. “Socio-Economic Effects on Mobile Phone Adoption Behavior among Older Consumers” by Sanna Sintonen, Lappeenranta University of Technology (Finland), evaluates what influences the usage of mobile phones among the aging consumers. “Mobile Agents in E-Commerce” by Bo Chen, Michigan Technological University (USA), highlights good features of the mobile agent paradigm for the applications in e-commerce. A number of selected mobile agent-based e-commerce systems and the agent platforms are introduced. “Mobile Telephony as a Universal Service” by Ofir Turel, California State University Fullerton (USA); Alexander Serenko, Lakehead University (Canada), discusses the need for reasonably priced, high quality telecommunication services to everyone who wishes to employ them and suggests the inclusion of mobile telephony services in the “universal service” basket.

Section IX: Web Services and E-Business Process Integration consists of seven articles. “Web Service Discovery, Composition, and Interoperability” by Duy Ngan Le, Karel Mous, and Angela Goh, Nanyang Technological University (Singapore), presents a brief survey, problems and possible solutions to three Web service operations (Web Service Discovery, Composition, and interoperability). “Case based web services” by Zhaohao Sun, University of Ballarat (Australia); Gavin Finnie, Bond University (Australia); John Yearwood, University of Ballarat (Australia), proposes CWSR: a case-based web service reasoner. It examines the correspondence relationship between web services and CBR and provides a unified treatment for case-based web service discovery, composition and recommendation. “Web Services E-Contract and Reuse” by Marcelo Fantinato, University of São Paulo (Brazil); Maria Beatriz Felgar de Toledo, State University of Campinas (Brazil); Itana Maria de Souza Gimenes, State University of Maringá (Brazil), presents a two-level e-contract metamodel. This metamodel is designed to promote the reuse of e-contracts during e-contract negotiation and establishment, taking into account contract templates. “Situational Enterprise Services” by Paul de Vrieze and Lai Xu, SAP Research (Switzerland); Li Xie, GuangDong Polytechnic Normal University (China), investigates how to apply new Web technologies to develop, deploy and execute enterprise services. “Social Networks and Web Services-based Systems” Zakaria Maamar, Zayed University (U.A.E); Leandro Krug Wives, Federal University of Rio Grande do Sul – UFRGS (Brazil), defines a social network in the context of Web services and shows how this network is built and used to discover Web service. “Interoperability Issues of Business Processes-Key Issues and Technological Drivers” by Ejub Kajan, State University of Novi Pazar (Serbia), gives an overview of the main obstacles in system integration, a critical assessment of existing approaches and recent research efforts in order to overcome interoperability problems. “Integrated Business Process Designs and Current Applications of Workflow Systems in E-Business” by Mabel T. Kung and Jenny Yi Zhang, California State University at Fullerton (USA), shows a comprehensive list of the structural integration of workflow models and designs that are currently applied to e-business.

Section X: E-Business System Development consists of thirteen articles. “Facilitating Interaction between Virtual Agents By Changing Ontological Representation” by Fiona McNeill and Alan Bundy, University of Edinburgh (UK), presents the Ontology Repair System, which is designed to be a tool for automated agents acting on behalf of people or systems. “Modeling Collaborative Design Competence with Ontologies” by Vladimir Tarasov, Kurt Sandkuhl, and Magnus Lundqvist, Jönköping University (Sweden), applies ontology engineering to modeling competences of individuals, including different competence areas like cultural competences, professional competences and occupational competences. “Event Driven Service-Oriented Architectures for E-Business” by Olga Levina and Vladimir Stantchev, Berlin Institute of Technology (Germany), provides an introduction on the event- and service-oriented technologies, their origins and application areas. “Speeding up the Internet: Exploiting Historical User Request Patterns for Web Caching” by Chetan Kumar, California State University San Marcos (USA), discusses proxy caching approaches that exploit historical user request patterns in order to reduce user request delays. “The Effect of User Location and Time of Access on Ecommerce: A Long Tail Study of Website Requests” by Chetan Kumar, California State University San Marcos (USA), discusses how user location and time of access affect website visitations, and the resulting implications for e-commerce. “Incorporating Knowledge Management into E-Commerce Applications” by Sandra Moffett, Martin Doherty, and Rodney McAdam, University of Ulster (UK), reviews how knowledge discovery, corporate collaboration and rapid decision making challenges can be incorporated into e-commerce applications, and presents tools and techniques which should be incorporated into a fully functioning web commerce application. “Application of Semantic Web Technology in E-Business: Case Studies in Public Domain Data Knowledge Representation” by Sotirios K. Goudos, Aristotle University of Thessaloniki (Greece); Vassilios Peristeras, National University of Ireland (Ireland); Konstantinos Tarabanis, University of Macedonia (Greece), presents a flexible and scalable framework of an information system for complex cases and shows the advantages of the semantic web technologies application to e-Business. “Design Elements and Principles for Maintaining Visual Identity on Websites” by Sunghyun R. Kang and Debra Satterfield, Iowa State University (USA), examines design factors and determines which of these factors affect people’s ability to identify and perceive information on web sites. It will discuss how design elements can cross media boundaries and create a consistent and effective user experience between the physical business and its presence on the web. “Designing e-Business Applications with Patterns for Computer-Mediated Interaction” by Stephan Lukosch, Delft University of Technology (The Netherlands); Till Schümmer, FernUniversität in Hagen (Germany), discusses aspects common to e-business collaboration applications and presents an approach to capture the best practices within these applications by means of patterns.. “A SOA-Based Framework for Internet-Enabled CRM” by Wei-Lun Chang, Tamkang University (Taiwan), identifies the significant elements and value of Internet-Enabled CRM and provides a roadmap and practical and managerial implications for future CRM. “Building Context-Aware E-Commerce Systems: A Data Mining Approach” by Anahit Martirosyan, Thomas Tran, and Azzedine Boukerche, University of Ottawa (Canada), extends usage of context as compared to previously designed context-aware e-commerce systems. While in previous work, context was mainly considered for mobile e-commerce systems, it proposes to build and use context for e-commerce systems in general. “Efficient Service Task Assignment in Grid Computing Environments” by Angelos Michalas, Technological Educational Institute of Western Macedonia (Greece); Malamati Louta, Harokopio University of Athens (Greece), uses an Ant Colony Optimization algorithm (ACO) for service task allocation in Grid computing environments. “Policy Driven Negotiation to Improve the QoS in the Data Grid” by Ghalem Belalem, University of Oran (Es Senia) (Algeria), integrates into consistency management service, an approach based on an economic model for resolving conflicts detected in the data grid.

Section XI: E-Business: Issues, Challenges, and Opportunities consists of nine articles. “Understanding the dimensions of the broadband gap: more than a penetration divide” by Maria Rosalia Vicente and Ana Jesus Lopez, University of Oviedo (Spain), focuses on the analysis of the European broadband gap by means of multivariate statistical methods, and in particular, factor and cluster analyses. “E-inclusion: European Perspectives Beyond the Digital Divide” by Bridgette Wessels, University of Sheffield (UK), outlines the background to the emergence of the term ‘e-inclusion’ and its definition and provides the policy response by the European Union. “Importance of Electronic Record Preservation in E-Business” by Helena Halas, SETCCE, Slovenia; Tomaž Klobucar, SETCCE and Jožef Stefan Institute (Slovenia), analyzes electronic records preservation for business organizations from an organizational perspective. “Electronic Commerce Prospects in Emerging Economies Lessons from Egypt” by Sherif Kamel, The American University in Cairo, (Egypt), addresses the development of the digital economy in Egypt focusing on the challenges faced relating to a number of social, technological, financial and legal issues and the road map formulated in collaboration between the different stakeholders, including the government, the private sector and the civil society to diffuse e-commerce in Egypt. “Using Assistive Technology to Ensure Access to E-Learning for Individuals with Disabilities” by Hwa Lee, Bradley University (USA), provides an overview of technology access for E-Learning for individuals with disabilities including legislations relevant to technology access for individuals with disabilities. “A Holistic View of the Challenges and Social Implications of Online Distribution: The Case of Pensions” by Tina Harrison, The University of Edinburgh, U.K.; Kathryn Waite, Heriot Watt University (UK), critically evaluates the extent to which use of the Internet has facilitated and promoted pension distribution in the UK, as well as identifying the forces that are constraining or facilitating further change. “The Global Telecommunications Industry Facing the IP Revolution: Technological and Regulatory Challenges” by Harald Gruber, European Investment Bank (Luxembourg), unravels the interplay between the evolution of technology, market performance of the telecommunications sector and regulation in order to put the role of telecommunications for e-business into perspective. “Evolving e-Business Systems: Transgenic Forces in International Realpolitik Space in 2050” by Denis Caro, University of Ottawa (Canada), posits that transgenic governance forces are evolving and will engage future international e-business professionals in a multi-polar world of 2050. “E-recruiting: Sources, Opportunities, and Challenges” by In Lee, Western Illinois University (USA), classifies the various e-recruiting sources and discusses opportunities and challenges in developing and managing e-recruiting.

Section XII: Emerging Trends consists of fifteen articles. “Emerging Trends of E-Business” by Pengtao Li, California State University, Stanislaus (USA), presents the emerging trends of e-business in various areas, including Web services, Web 2.0, Mobile Commerce (M-Commerce), and corresponding ethical and social issues. “Virtual Commerce” by Suzanne Altobello Nasco, Robert E. Boostrom, Jr., and Kesha K. Coker, Southern Illinois University Carbondale (USA), presents virtual commerce in the context of virtual reality by illustrating how people buy and sell products and services in virtual worlds, and discusses how companies can incorporate virtual commerce into their existing marketing and overall business strategy. “The Web 2.0 Trend: Implications for the Modern Business” by Michael Dinger and Varun Grover, Clemson University (USA), introduces the use of Web 2.0 technologies in contemporary business environments, and presents a value oriented framework designed to guide firms in the development of Web 2.0 initiatives. “Web 2.0: The Era Of User Generated Content on Web Sites” by Jos van Iwaarden, Ton van der Wiele, and Roger Williams, Erasmus University (The Netherlands); Steve Eldridge, The University of Manchester (UK), looks into the role of user generated content (UGC) in purchasing decisions, and explains the strategic implications of UGC for online management of service quality. “Web 2.0 Concepts, Social Software and Business Models” by Matthes Fleck, Andrea von Kaenel, and Miriam Meckel, University of St. Gallen (Switzerland), provides an overview of the most prominent definitions, basic concepts and applications of the term Web 2.0, and investigates the Anderson’s long tail concept, issues of transparency and the effects of an interconnected user base on e-business. “Grounding Principles For Governing Web 2.0 Investments” by Steven De Hertogh, Vlerick Leuven Gent Management School (Belgium) and Amsterdam Business School (The Netherlands); Stijn Viaene, Vlerick Leuven Gent Management School and K.U. Leuven (Belgium), proposes a set of grounding principles for governing web 2.0 investments. These grounding principles refer to attention areas and key choices that management ought to pay heed to if it wants to successfully invest in Web 2.0 for the enterprise. “Web 1.0, Web 2.0 and Web 3.0: The Development of E-Business” by Tobias Kollmann and Carina Lomberg, University of Duisburg-Essen (Germany), highlights the characteristics of Web 1.0, Web 2.0, and Web 3.0. “The New Generation of Knowledge Management for the Web 2.0 Age: KM 2.0” by Imed Boughzala, TELECOM Business School (France); Moez Limayem, University of Arkansas (USA), introduces, defines, and clarifies the concept of KM 2.0 compared to the traditional KM in terms of scope, nature of knowledge, place of the individual, process, and technology. “Recommender Systems: An Overview” by Young Park, Bradley University (USA), presents a brief overview of recommender systems as an effective and powerful personalization tool in the e-commerce environment. “A Linguistic Recommender System for Academic Orientation” by E. J. Castellano and L. Martínez, University of Jaén (Spain), develops OrieB, a Web-DSS for Academic Orientation based on a Collaborative RS (CRS) for supporting advisors in their student guidance task. “Wireless Technologies: Shifting Into the Next Gear?” by Simona Fabrizi, Massey University (New Zealand), provides a theoretical explanation for an apparent paradox of why some Mobile Operators (MOs) postpone upgrades while others do not. “Search Engines: Past, Present and Future” by Patrick Reid, AstraZeneca (UK); Des Laffey, University of Kent (UK), covers key issues in the area of search engines and looks at emerging issues in search, including rich media and mobile, and privacy issues. “E-Government – Status Quo and Future Trends” by Tobias Kollmann and Ina Kayser, University of Duisburg-Essen (Germany), provides an overview of current findings in the realm of e-government and presents future directions of research. “Blog Marketing: Potential and Limits” by Calin Gurau, GSCM – Montpellier Business School (France), investigates blog members’ perceptions and level of acceptance of blog marketing, and discusses findings and implications for blog marketing communications. “RFID Enabled B2B E-Commerce Technologies and Applications” by Ygal Bendavid, Ecole Polytechnique de Montreal (Canada), focuses on the emerging phenomenon of Radio Frequency Identification (RFID) technologies and the EPC Network by examining how it enables innovative B2B E-Commerce applications.

The Encyclopedia of E-Business Development and Management in the Global Economy is an excellent collection of the latest research and practices associated with e-business theories, strategies, management, technologies, applications, and trends. This encyclopedia is the first comprehensive book that presents aspects from the research, industry, managerial, and technical sides of e-business. As leading experts in the e-business area, the contributors did an excellent job of providing our readers with extensive coverage of the most important research topics, concepts, business practices, technologies, and trends. The projected audience includes policy-makers, e-business application developers, market researchers, managers, researchers, professors, and undergraduate/graduate students in various academic disciplines. I expect this encyclopedia to shed new insights for researchers, educators, and practitioners to better understand the important issues and future trends of e-business research and technologies.

Acknowledgements

I would like to acknowledge the help of the 225 expert reviewers involved in the double-blind review process for the 129 accepted article of the encyclopedia, without whose support it could not have been satisfactorily completed.

I sincerely thank Ms. Kristin M. Klinger, Julia Mosemann, Heather A. Probst, Jan Travers, Mehdi Khosrow-Pour, and other members of the IGI Global, whose contributions throughout the whole process from the inception of the initial idea to the final publication have been invaluable. I also thank my family for their understanding and support for this book project.

In closing, I would like to express my gratitude to the 234 authors for their invaluable contributions and collaboration.

In Lee, Ph.D.
Professor in Information Systems
Western Illinois University
Macomb, IL, USA

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Author(s)/Editor(s) Biography

In Lee is a professor in the School of Computer Sciences at the College of Business and Technology at Western Illinois University in the US. He is a two-time winner of the Research Excellence Award in the College of Business and Technology at WIU and is the founding Editor-in-Chief of the International Journal of E-Business Research. He has published his research in such journals as Communications of the ACM, IEEE Transactions on Systems, Man and Cybernetics, IEEE Transactions on Engineering Management, International Journal of Production Research, Decision Support Systems, Computers and Operations Research, International Journal of Production Economics, Business Horizons, Knowledge and Process Management, Journal of Small Business Management, Management Decision, Computers and Education, International Small Business Journal, Computers in Human Behavior, Business Process Management Journal, Computers and Industrial Engineering, and others. Prior to his academic career, he worked for a number of multinational corporations, as well as serving as a consultant for various government agencies and private organizations. His current research interests include web technology development and management, investment strategies for computing technologies, and mobile services. He received his PhD in Business Administration from the University of Illinois at Urbana-Champaign.