Encyclopedia of Knowledge Management, Second Edition (2 Volumes)

Encyclopedia of Knowledge Management, Second Edition (2 Volumes)

David Schwartz (Bar-Ilan University, Israel) and Dov Te'eni (Tel-Aviv University , Israel)
Release Date: July, 2010|Copyright: © 2011 |Pages: 1730
ISBN13: 9781599049311|ISBN10: 1599049317|EISBN13: 9781599049328|DOI: 10.4018/978-1-59904-931-1


Knowledge Management has evolved into one of the most important streams of management research, affecting organizations of all types at many different levels.

The Encyclopedia of Knowledge Management, Second Edition provides a compendium of terms, definitions and explanations of concepts, processes and acronyms addressing the challenges of knowledge management. This two-volume collection covers all aspects of this critical discipline, which range from knowledge identification and representation, to the impact of Knowledge Management Systems on organizational culture, to the significant integration and cost issues being faced by Human Resources, MIS/IT, and production departments.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Application-specific knowledge management issues
  • Communities of practice and knowledge management
  • Creating tools for knowledge management
  • Knowledge management and virtual organizations
  • Managing organizational knowledge
  • Organizational learning and knowledge
  • Organizing knowledge management in distributed organizations
  • Processes of knowledge management
  • Successful knowledge management systems implementation
  • Theoretical aspects of knowledge management

Reviews and Testimonials

"Chapters are generally clear and insightful" [...] "both interesting and informative and bear readings by experts in the field.." [...] "Tables and figures are used to good effort, sparingly and very readable. There is much to learn here by both students and academics."

– G. E. Gorman, University of Malaya, Online Information Review, Vol. 36, No. 4

Table of Contents and List of Contributors

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David Schwartz, Dov Te'eni
Editorial Advisory Board
Table of Contents
Table of Contents by Category
Laurence Prusak
David Schwartz, Dov Te'eni
David Schwartz, Dov Te'eni
Chapter 1
Tom Butler
Under the influence of Enlightenment epistemological thought, the social sciences have exhibited a distinct tendency to prefer deterministic1... Sample PDF
Anti-Foundational Knowledge Management
Chapter 2
Leon Sterling
In our social world, an agent is a person that performs some task on your behalf. This concept of agent has existed for thousands of years. For... Sample PDF
Applying Agents within Knowledge Management
Chapter 3
Scott Paquette
In recent years, the field of knowledge management has built a large foundational research base concentrating on the identification, acquisition... Sample PDF
Applying Knowledge Management in the Environmental and Climate Change Sciences
Chapter 4
Kam Hou Vat
This article investigates an organizational approach to knowledge sharing (Ludema, Whitney, Mohr, & Griffin, 2003; Thatchenkery, 2005) based on the... Sample PDF
Appreciative Sharing for Organizational Knowledge Work
Chapter 5
David Schwartz
Defining and understanding knowledge is a rather broad and open-ended pursuit. We can narrow it considerably by stating that we are interested in... Sample PDF
An Aristotelian View of Knowledge for Knowledge Management
Chapter 6
Keith L. Lindsey
Barriers to knowledge sharing continue to thwart organizational efforts to identify knowledge, manage its flow, and effectively integrate its use in... Sample PDF
Barriers to Knowledge Sharing
Chapter 7
Barry E. Atkinson, Frada Burstein
Knowledge of past activities, discoveries, and events is applied by businesses to support everyday operations in much the same manner that human... Sample PDF
Biological and Information Systems Approaches
Chapter 8
Business Intelligence  (pages 72-80)
Sueh Ing Su, Raymond Chiong
With the rapid advancement of both business techniques and technologies in recent years, knowledge has become an important and strategic asset that... Sample PDF
Business Intelligence
Chapter 9
Capability Maturity  (pages 81-88)
Alfs T. Berztiss
The dependence of any organization on knowledge management is clearly understood. Actually, we should distinguish between knowledge management (KM)... Sample PDF
Capability Maturity
Chapter 10
Gabriel Cepeda-Carrion
Knowledge management has been proposed as a fundamental strategic process and the only sustainable competitive advantage for firms (Grant, 1996;... Sample PDF
Competitive Advantage of Knowledge Management
Chapter 11
Kevin R. Parker, Philip S. Nitse
Knowledge management (KM) is the process through which organizational performance is improved through better management of corporate knowledge. Its... Sample PDF
Competitive Intelligence Gathering
Chapter 12
Viviane Cunha Farias da Costa, Jonice Oliveira, Jano Moreira de Souza
In today’s corporate surroundings, business organizations are facing increasingly complex and volatile circumstances, characterized by rapid change.... Sample PDF
Conceptual Model for Corporate Universities
Chapter 13
Syed Z. Shariq, Morten Thanning Vendelo
When people solve complex problems they bring knowledge and experience to the situation, and they create, use and share tacit knowledge. Knowing how... Sample PDF
Contexts for Tacit Knowledge Sharing
Chapter 14
Corporate Semantic Webs  (pages 131-149)
Rose Dieng-Kuntz
An organization is made up of people interacting for common objectives, in a given structure (may be rather formal in the case of a company, an... Sample PDF
Corporate Semantic Webs
Chapter 15
Shiraj Khan, Auroop R. Ganguly, Amar Gupta
Business forecasts and predictive models are rarely perfect. A paraphrase of the Nobel winning physicist Neils Bohr is apt in this context... Sample PDF
Creating Knowledge for Business Decision Making
Chapter 16
George Tovstiga, Len Korot, Leo-Paul Dana, Gerard McElwee
Entrepreneurship, supported by continual innovation, is central to those economies regions and businesses which want to maintain competitive edge... Sample PDF
A Cross-National Comparison of Knowledge Management Practices
Chapter 17
Scott Paquette
As companies begin to develop competence in managing internal knowledge and applying it towards achieving organizational goals, they are setting... Sample PDF
Customer Knowledge Management
Chapter 18
Simona Colucci, Tommaso Di Noia, Eugenio Di Sciascio, Francesco M. Donini, Marina Mongiello
Resource retrieval addresses the problem of finding best matches to a request among available resources, with both the request and the resources... Sample PDF
Description Logic-Based Resource Retrieval
Chapter 19
Roberta Cuel, Paolo Bouquet, Matteo Bonifacio
In dynamic markets (characterized by the specialization of work, outsourcing processes, just-in-time and distributed productions, etc.), firms have... Sample PDF
Distributed Knowledge Management
Chapter 20
Document Search Practices  (pages 209-217)
Karen L. Corral, Ryan C. LaBrie, Robert D. St. Louis
A large portion of the knowledge of most organizations is contained in electronic documents. For users to get pertinent information from the... Sample PDF
Document Search Practices
Chapter 21
Domain Ontologies  (pages 218-228)
Matteo Cristani, Roberta Cuel
In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with... Sample PDF
Domain Ontologies
Chapter 22
Dynamic Taxonomies  (pages 229-239)
Giovanni M. Sacco
End-user interactive access to complex information is one of the key functionalities of knowledge management systems. Traditionally, access... Sample PDF
Dynamic Taxonomies
Chapter 23
It is not a new idea that knowledge plays an important role in the economy, nor is it a new fact. However, the degree to which knowledge is now... Sample PDF
Economic Incentives and the Knowledge Economy
Chapter 24
Shyamala C. Sivakumar
Today, most organizations need to extend lifelong learning opportunities to their employees in order to be successful in an increasingly competitive... Sample PDF
E-Learning for Knowledge Dissemination
Chapter 25
Z. M. Ma
In recent years, greater global competition is pressuring organizations to produce industrial products with the shortest possible lead times, high... Sample PDF
Engineering Design Knowledge Management
Chapter 26
Jeremy Aarons
This article surveys and explores the relationship between epistemology and knowledge management (KM). Epistemology is the branch of philosophy... Sample PDF
Epistemology and Knowledge Management
Chapter 27
Forrest Shull, Raimund Feldmann, Michelle Shaw, Michelle Lambert
For capturing and transferring knowledge between different projects and organizations, the concept of a Best Practice is commonly used. A similar... Sample PDF
Evidence-Based Best Practices Collections
Chapter 28
Kostas Ergazakis, Kostas Metaxiotis, Emmanouil Ergazakis
Nowadays, knowledge is considered as one of the most valuable assets of an enterprise which has to be managed efficiently and effectively in order... Sample PDF
Exploring Paths Towards Knowledge Cities Developments: A Research Agenda
Chapter 29
Rafael Andreu, Sandra Sieber
In this article we discuss how knowledge and learning contribute to developing sustainable competitive advantages in firms. We argue that effective... Sample PDF
External and Internal Knowledge in Organizations
Chapter 30
Jeroen Kraaijenbrink, Fons Wijnhoven
As an academic field, knowledge management has concentrated on the creation, storage, retrieval, transfer, and application of knowledge within... Sample PDF
External Knowledge Integration
Chapter 31
Christie M. Fuller, Rick L. Wilson
Neural networks (NN) as classifier systems have shown great promise in many problem domains in empirical studies over the past two decades. Using... Sample PDF
Extracting Knowledge from Neural Networks
Chapter 32
Helen Hasan
A natural consequence of the advance of human knowledge is an increase in the complexity of business, government and social organisations, supported... Sample PDF
Formal and Emergent Standards in KM
Chapter 33
Susan Imberman, Abdullah Uz Uz Tansel
With the advent of mass storage devices, databases have become larger and larger. Point-of-sale data, patient medical data, scientific data, and... Sample PDF
Frequent Itemset Mining and Association Rules
Chapter 34
Suzanne Zyngier
Despite the more than 25 years since Nonaka wrote the Knowledge Creating Company in the Harvard Business Review (1991) there are still many barriers... Sample PDF
Governance of Knowledge Management
Chapter 35
Kostas Metaxiotis
The healthcare environment is changing rapidly, and effective management of the knowledge base in this area is an integral part of delivering... Sample PDF
Healthcare Knowledge Management
Chapter 36
Nicolas Prat
Knowledge management (KM) is a multidisciplinary subject, with contributions from such disciplines as information systems (IS) and information... Sample PDF
A Hierarchical Model for Knowledge Management
Chapter 37
Iris Reychav, Jacob Weisberg
Growing competitiveness, joined with the frequently occurring technological changes in the global age, raise the importance of human capital in the... Sample PDF
Human Capital in Knowledge Creation, Management, and Utilization
Chapter 38
Hamid R. Ekbia, Noriko Hara
The role of incentives in organizational behavior has long been recognized and studied (Whyte, 1955; Hertzberg, 1959). This role becomes ever more... Sample PDF
Incentive Structures in Knowledge Management
Chapter 39
Inquiring Organizations  (pages 411-419)
Dianne Hall, David Croasdell
In order to manage knowledge and operate successfully in today’s information-intensive business environments, various organizational forms have... Sample PDF
Inquiring Organizations
Chapter 40
Integrated Modeling  (pages 420-430)
Thomas Hadrich, Ronald Maier
Modeling is a key task in order to analyze, understand, and improve business processes and organizational structures, and to support the design... Sample PDF
Integrated Modeling
Chapter 41
Doron Tauber, David G. Schwartz
Information systems research has clearly recognized that knowledge management systems (KMSs) have different characteristics and requirements than... Sample PDF
Integrating Knowledge Management with the Systems Analysis Process
Chapter 42
Dongming Xu, Huaiqing Wang
Knowledge management (KM) and e-learning are two concepts that address the requirements of lifelong learning. Over the past several years, there has... Sample PDF
Integration of Knowledge Management and E-Learning
Chapter 43
Intellectual Capital  (pages 452-461)
H Hsu
Today’s economy is characterized by a rapid rate of change, globalization, and knowledge-intensive products. This makes knowledge management (KM)... Sample PDF
Intellectual Capital
Chapter 44
Gil Ariely
Knowledge management (KM) and intellectual capital (IC) are not one and the same, and although some overlap is apparent, the relationship is far... Sample PDF
Intellectual Capital and Knowledge Management
Chapter 45
Frank Land, Urooj Amjad, Sevasti-Melissa Nolas
Knowledge management (KM), as a topic for academic research and practical implementation, has had a short history dating back only to the early... Sample PDF
Introducing Knowledge Management as Both Desirable and Undesirable Processes
Chapter 46
Elayne Coakes, Steve Clarke
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still... Sample PDF
An Introduction to Communities of Practice
Chapter 47
Geraldine Ryan, Edward Shinnick
The role and importance of knowledge in economic development is a theme that can be traced back to writers such as Adam Smith, Karl Marx and Joseph... Sample PDF
Knowledge and Intellectual Property Rights: An Economics Perspective
Chapter 48
Ronald E. Goldsmith, Kishore Gopalakrishna Pillai
The purpose of this article is to describe the concept of knowledge calibration within the context of knowledge management. Knowledge calibration is... Sample PDF
Knowledge Calibration and Knowledge Management
Chapter 49
Ettore Bolisani, Enrico Scarso
The notion of networks in business, i.e. structures of heterogeneous relationships between firms interacting for business purposes (Todeva, 2006)... Sample PDF
Knowledge Codification and ICT Use in Business Networks
Chapter 50
Knowledge Communication  (pages 515-526)
M.J. Eppler
Communicating professional knowledge is a key activity for today’s specialized workforce. The efficient and effective transfer of experiences... Sample PDF
Knowledge Communication
Chapter 51
Knowledge Creation  (pages 527-538)
Nilmini Wickramasinghe
Knowledge management (KM) is a newly emerging approach aimed at addressing today’s business challenges to increase efficiency and efficacy of core... Sample PDF
Knowledge Creation
Chapter 52
Steven Woods, Stephen R. Poteet, Anne Kao, Lesley Quach
While there are many aspects to managing corporate knowledge, one key issue is how to disseminate corporate documents with appropriate context. Upon... Sample PDF
Knowledge Dissemination in Portals
Chapter 53
Knowledge Flow  (pages 549-559)
Vincent M. Ribière, Juan A. Román
Various models and frameworks have been used to represent the flows of knowledge in an organization. The first and most popular of these remains the... Sample PDF
Knowledge Flow
Chapter 54
Dov Te’eni
All organizations depend on communication, namely the exchange of information with the sender’s intent that the message be understood and considered... Sample PDF
Knowledge for Communicating Knowledge
Chapter 55
Marco Paukert, Claudia Niederée, Matthias Hemmje
The success of industrial and scientific research has always been dependent on new discoveries and innovations, but tighter budgets and increasing... Sample PDF
Knowledge in Innovation Processes
Chapter 56
Knowledge Integration  (pages 581-590)
Hans Berends, Hans van der Bij, Mathieu Weggeman
In most organizations, specialized knowledge is dispersed over organization members (Tsoukas, 1996). Organization members have different educational... Sample PDF
Knowledge Integration
Chapter 57
César Camisón, Beatriz Forés, María Eugenia Fabra
According to the Knowledge-Based View, knowledge integration is one of the main capabilities that organizations must possess in today’s markets. In... Sample PDF
Knowledge Integration through Strategic Alliances and Virtual Networks
Chapter 58
Knowledge Intermediation  (pages 601-611)
Enrico Scarso, Ettore Bolisani
Since knowledge is increasingly regarded as the central source of competitive advantage, a “cognitive” interpretation of business activities becomes... Sample PDF
Knowledge Intermediation
Chapter 59
Antonio Badia
At the end of the Cold War, the Intelligence situation (characterized in the past by a confrontation among equals and information scarcity) changed... Sample PDF
Knowledge Management and Intelligence Work: A Promising Combination
Chapter 60
Eduardo Rodriguez, John S. Edwards
This article takes the perspective that risk knowledge and the activities related to RM practice can benefit from the implementation of KM processes... Sample PDF
Knowledge Management and Risk Management
Chapter 61
Brook Manville
We begin our discussion with the predictable qualification about definition and scope. The non-profit sector (also called, variously, the citizen... Sample PDF
Knowledge Management and the Non-Profit Sector
Chapter 62
Kathleen E. Greenaway, David C.H. Vuong
Charities, also called voluntary-service not-forprofit organizations (VSNFP), play a vital role in modern societies by addressing needs and... Sample PDF
Knowledge Management in Charities
Chapter 63
Dieter Fink, Georg Disterer
For professional service firms, such as consultants, accountants, lawyers, architects, and engineers, knowledge is a capacity to act. Knowledge can... Sample PDF
Knowledge Management in Professional Service Firms
Chapter 64
Guy Boy, Yvonne Barnard
Knowledge management in the design of safety-critical systems addresses the question of how designers can share, capitalize, and reuse knowledge in... Sample PDF
Knowledge Management in Safety-Critical Systems Analysis
Chapter 65
John Sparrow
In Europe, USA, Japan, Korea & Taiwan, which account for nearly 75% of the world’s economic output, SME’s contribute between 50-75% of the... Sample PDF
Knowledge Management in Small and Medium Sized Enterprises
Chapter 66
Maris G. Martinsons, Robert M. Davison
With over a billion people living in the People’s Republic of China, it should not be surprising that Chinese businesses have traditionally relied... Sample PDF
Knowledge Management in the Chinese Business Context
Chapter 67
Panjak Kamthan, Terrill Fancott
The reliance on the knowledge garnered from past experience can be crucial for solving problems that occur in any development (Pólya, 1945). A... Sample PDF
A Knowledge Management Model for Patterns
Chapter 68
Clyde W. Holsapple, K. D. Joshi
Many definitions of ontology are posited in the literature (see Guarino, 2004). Here, we adopt Gruber’s (1995) view which defines ontologies as... Sample PDF
Knowledge Management Ontology
Chapter 69
Raul M. Abril
This chapter is designed to serve as a comprehensive introduction to a few aspects of knowledge management (KM) practices of particular relevance... Sample PDF
Knowledge Management Practices in Temporal Knowledge-Intensive Organizations
Chapter 70
Frank Land, Urooj Amjad, Sevasti-Melissa Nolas
Knowledge management (KM), as a topic for academic research and practical implementation, has had a short history dating back only to the early... Sample PDF
Knowledge Management Processes
Chapter 71
Mark E. Nissen, Raymond E. Levitt
Systematic development of new knowledge is as important in the developing field of knowledge management (KM) as in other social science and... Sample PDF
Knowledge Management Research through Computational Experimentation
Chapter 72
Rodrigo Baroni de Carvalho, Marta Arau´jo Tavares Ferreira
Due to the vagueness of the concept of knowledge, the software market for knowledge management (KM) seems to be quite confusing. Technology vendors... Sample PDF
Knowledge Management Software
Chapter 73
Clyde W. Holsapple, Kiku Jones
Knowledge-based organizations (Holsapple & Whinston, 1987; Paradice & Courtney, 1989; Bennet & Bennet, 2003) are intentionally concerned with making... Sample PDF
Knowledge Management Strategy Formation
Chapter 74
Murray E. Jennex
Alavi and Leidner (2001, p. 114) defined knowledge management systems (KMSs) as “IT-based systems developed to support and enhance the... Sample PDF
Knowledge Management Success Models
Chapter 75
Murray E. Jennex
What does it take to build a successful knowledge management system (KMS)? Knowing the essential success factors is useful as it provides... Sample PDF
Knowledge Management System Success Factors
Chapter 76
Ronald Maier, Thomas Hadrich
Knowledge management systems (KMSs) are seen as enabling technologies for an effective and efficient knowledge management (KM). However, up to date... Sample PDF
Knowledge Management Systems
Chapter 77
This article deals with Knowledge Management under Coopetition and, in this context, illustrates the concept of Coopetitive Learning and Knowledge... Sample PDF
Knowledge Management under Coopetition
Chapter 78
We proposed to frame the discussion of Knowledge Management (KM) strategies by six basic strategic dilemmas that challenge companies and managers.... Sample PDF
Knowledge Management’s Strategic Dilemmas Typology
Chapter 79
Knowledge Organizations  (pages 822-832)
Daniel L. Davenport, Clyde W. Hosapple
An important endeavor within the field of knowledge management (KM) is to better understand the nature of knowledge organizations. These are... Sample PDF
Knowledge Organizations
Chapter 80
Knowledge Patterns  (pages 833-841)
Jörg Rech, Raimund L. Feldmann, Eric Ras
Knowledge patterns are one way to formalize and describe lessons learned and best practices (i.e., proven experiences) about structuring knowledge... Sample PDF
Knowledge Patterns
Chapter 81
Rajesh Natarajan, B. Shekar
Knowledge management (KM) transforms a firm’s knowledge-based resources into a source of competitive advantage. Knowledge creation, a KM process... Sample PDF
Knowledge Patterns in Databases
Chapter 82
A Knowledge Process Cycle  (pages 853-866)
Roy Williams
Knowledge is defined in many different ways in different cultures (Nonaka, 1994, Burrows et al., 2005), and the question is whether knowledge should... Sample PDF
A Knowledge Process Cycle
Chapter 83
Atreyi Kankanhalli, Bernard C.Y. Tan, Kwok-Kee Wei
In a knowledge-based economy, organizations find it difficult to compete based upon the individual knowledge of a few organizational members. This... Sample PDF
Knowledge Producers and Consumers
Chapter 84
Knowledge Representation  (pages 878-892)
Gian Piero Zarri
In 1982, Allen Newell introduced the “knowledge level” principle (Newell, 1982) and revolutionized the traditional way of conceiving the... Sample PDF
Knowledge Representation
Chapter 85
Pankaj Kamthan, Hsueh-Ieng Pai
The reliance on past experience and expertise is critical to any development. Patterns are a reusable form of knowledge gained by experts in solving... Sample PDF
Knowledge Representation in Pattern Management
Chapter 86
Knowledge Reuse  (pages 905-913)
Ilan Oshri
Knowledge reuse is the process through which knowledge is captured, validated, stored, and retrieved. Through the reuse of knowledge, organizations... Sample PDF
Knowledge Reuse
Chapter 87
Knowledge Sharing  (pages 914-923)
William R. King
Knowledge sharing (KS) is critical to organizations that wish to use their knowledge as an asset to achieve competitive advantage. Knowledge... Sample PDF
Knowledge Sharing
Chapter 88
Carolyn McKinnell Jacobson
As Peter Drucker (2000) has pointed out, the foundation of the 21st century organization is no longer money or capital or even technology; it is... Sample PDF
Knowledge Sharing Between Individuals
Chapter 89
Chad Saunders
Given the reliance on knowledge-based resources over traditional assets, the professional context serves as a heightened environment in which to... Sample PDF
Knowledge Sharing in Legal Practice
Chapter 90
Rick L. Wilson, Peter A. Rosen, Mohammad Saad Al-Ahmadi
Considerable research has been done in the recent past that compares the performance of different data mining techniques on various data sets (e.g.... Sample PDF
Knowledge Structure and Data Mining Techniques
Chapter 91
Kam Hou Vat
The last decade of the 20th century saw explosive growth in discussions about knowledge—knowledge work, knowledge management, knowledge-based... Sample PDF
Knowledge Synthesis Framework
Chapter 92
Knowledge Transfer  (pages 967-976)
William R. King
The term knowledge transfer (KT) is often used in a generic sense to include any exchange of knowledge between or among individuals, teams, groups... Sample PDF
Knowledge Transfer
Chapter 93
Franz Hofer
Many policy makers and researchers consider knowledge transfer between academia and industry as one of the most promising measures to strengthen... Sample PDF
Knowledge Transfer between Academia and Industry
Chapter 94
Knowledge Visualization  (pages 987-999)
Martin J. Eppler, Remo A. Burkhard
Making knowledge visible so that it can be better accessed, discussed, valued, or generally managed is a longstanding objective in knowledge... Sample PDF
Knowledge Visualization
Chapter 95
Learning in Organizations  (pages 1000-1009)
Irena Ali, Leoni Warne, Celina Pascoe
In work life, socially based learning occurs all the time. We learn from interactions between peers, genders, functional groups, and across... Sample PDF
Learning in Organizations
Chapter 96
George Tsekouras, George Roussos
The value of knowledge assets in creating competitive advantage and subsequently wealth through innovation has never been greater (Teece, 1998). It... Sample PDF
Learning Networks and Service-Oriented Architectures
Chapter 97
Logic and Knowledge Bases  (pages 1022-1033)
J. Grant, J. Minker
Knowledge bases (KBs) must be able to capture a wide range of situations. One must be able to represent and answer questions regarding indefinite... Sample PDF
Logic and Knowledge Bases
Chapter 98
Roy Williams
Complex Adaptive Systems, for our purposes, are social systems that that evolve and display new, emergent properties, and self-organizing behavior... Sample PDF
Managing Complex Adaptive Social Systems
Chapter 99
Zuopeng (Justin) Zhang
The development of Internet technologies and Web 2.0 has created tremendous opportunities for Knowledge Management (KM) (Johnston 2008). Among the... Sample PDF
Managing Customer Knowledge with Social Software
Chapter 100
Salvatore Parise
Public and private-based organizations are increasingly relying on collaboration—the coordination of two or more individuals, groups or companies... Sample PDF
Managing Government Agency Collaboration through Social Networks
Chapter 101
John Zeleznikow
Legal practice is primarily concerned with the transfer of legal knowledge from practitioners or clients. Whilst lawyers may draft contracts and... Sample PDF
Managing Legal and Negotiation Knowledge
Chapter 102
Mapping Group Knowledge  (pages 1072-1081)
Duncan Shaw
During group meetings it is often difficult for participants to effectively: share their knowledge to inform the outcome; acquire new knowledge from... Sample PDF
Mapping Group Knowledge
Chapter 103
William M. Farmer
Mathematical knowledge is significantly different from other kinds of knowledge. It is abstract, universal, highly structured, extraordinarily... Sample PDF
Mathematical Knowledge Management
Chapter 104
Uday Kulkarni, Ronald Freeze
As business professionals know, creating awareness of a problem and its impact is a critical first step toward the resolution of the problem. That... Sample PDF
Measuring Knowledge Management Capabilities
Chapter 105
Juan C. Real, Antonio Leal, Jose L. Roldan
The traditional way of measuring learning as a result has been through the so-called learning and experience curves. The learning curves, developed... Sample PDF
Measuring Organizational Learning as a Multidimensional Construct
Chapter 106
Mentoring Knowledge Workers  (pages 1110-1117)
Ciara Heavin, Karen Neville
In an economic environment where organizations have been forced to take a step back and reevaluate their core competencies and ability to innovate... Sample PDF
Mentoring Knowledge Workers
Chapter 107
Daniel Andriessen
Knowledge management is about the management of knowledge. Therefore many texts on knowledge management (KM) start with trying to explain or define... Sample PDF
Metaphor Use in Knowledge Management
Chapter 108
R. William Maule
Knowledge is a critical component of military operations, and the military has been an early adopter of knowledge management (KM) technologies.... Sample PDF
Military Knowledge Management
Chapter 109
Ju¨rgen Kai-Uwe Brock, Yu Josephine Zhou
Firms are consumers, producers, managers, and distributors of information (Egelhoff, 1991; Casson, 1996) and as such a repository of productive... Sample PDF
MNE Knowledge Management Across Borders and ICT
Chapter 110
Mobile Knowledge Management  (pages 1149-1157)
Volker Derballa, Key Pousttchi
Whereas knowledge management (KM) has gained much attention in the field of management science and practice as the eminent source of competitive... Sample PDF
Mobile Knowledge Management
Chapter 111
Volker Derballa, Key Pousttchi
IT support for knowledge management (KM) is a widely discussed issue. Whereas an overemphasis on technology is often criticized, the general... Sample PDF
Mobile Technology for Knowledge Management
Chapter 112
Paul H.J. Hendriks, Ce´lio A.A. Sousa
The importance of motivation in knowledge management (KM) debates is now generally acknowledged. Motivation affects the overall quality of knowledge... Sample PDF
Motivation in Collaborative Knowledge Creation
Chapter 113
Patrick S.W. Fong
Knowledge in designing a product or rendering a service does not form a complete and coherent body of knowledge that can be precisely documented or... Sample PDF
Multidisciplinary Project Teams
Chapter 114
François Pachet
Is music a form of knowledge? Probably not, even if music is undoubtedly an important part of our cultural heritage. Music is not a type of... Sample PDF
Musical Metadata and Knowledge Management
Chapter 115
Narrative  (pages 1200-1207)
Dave Snowden
Narrative or the use of stories is an ancient discipline. Our ancestors evolved the ability to see the world through a set of abstractions, and... Sample PDF
Chapter 116
Object-Process Methodology  (pages 1208-1220)
Dov Dori
Capturing the knowledge about existing systems and analysis and design of conceived systems requires an adequate methodology, which should be both... Sample PDF
Object-Process Methodology
Chapter 117
Ontology  (pages 1221-1236)
William Buchholz
An ontology comprises the explicitly articulated and shared concepts of a knowledge community or domain. These concepts are arranged formally in a... Sample PDF
Chapter 118
Fons Wijnhoven
The differences between the paradigms of knowledge management (KM) and operations management are huge. Whereas KM is rooted in the disciplines of... Sample PDF
Operational Knowledge Management
Chapter 119
Gil Ariely
This article intends to cover operational-knowledge management (KM) as implemented in the military. In particular, it is based on experience and... Sample PDF
Operational Knowledge Management in the Military
Chapter 120
Organisational Storytelling  (pages 1261-1269)
N. A.D. Connell
In this article we consider some of the ways in which narrative approaches might contribute towards a better understanding of organisational... Sample PDF
Organisational Storytelling
Chapter 121
Organizational Attention  (pages 1270-1279)
Eyal Yaniv, David G. Schwartz
Attention is a term commonly used in education, psychiatry, and psychology. Attention can be defined as an internal cognitive process by which one... Sample PDF
Organizational Attention
Chapter 122
Kees Boersma, Sytze Kingma
In this article, we will, after reviewing the literature, analyze the cultural dimension of Intranets as knowledge management tools within... Sample PDF
Organizational Learning Facilitation with Intranet (2.0): A Socio-Cultural Approach
Chapter 123
Ian Douglas
Knowledge management is one of several humanoriented interventions (such as training, human factors design, automation, and human resources... Sample PDF
Organizational Needs Analysis and Knowledge Management
Chapter 124
Organizational Semantic Webs  (pages 1298-1307)
Jean-Yves Fortier, Gilles Kassel
The main subject tackled in this article is the use of knowledge technologies to develop corporate memories or (stated more generally)... Sample PDF
Organizational Semantic Webs
Chapter 125
Organizational Structure  (pages 1308-1318)
Paul H.J. Hendriks
For many decades, organization scientists have paid considerable attention to the link between knowledge and organization structure. An early... Sample PDF
Organizational Structure
Chapter 126
Postmortem Reviews  (pages 1319-1325)
Torgeir Dingsoyr
Postmortem reviews are collective learning activities which can be organized for projects either when they end a phase or are terminated. The main... Sample PDF
Postmortem Reviews
Chapter 127
Glenn Munkvold
For organisations, the tension between integration and specialisation has become a key issue as the knowledge of work is becoming increasingly... Sample PDF
Practice-Based Knowledge Integration
Chapter 128
Protecting Knowledge Assets  (pages 1336-1342)
G. Scott Erickson, Helen N. Rothberg
In tandem with the growth in knowledge management (KM) interest and practice over the past twenty years, competitive intelligence (CI) activities... Sample PDF
Protecting Knowledge Assets
Chapter 129
Raul M. Abril
The literature on quality of data, information and knowledge has a tendency to focus on the measurement aspects of such constructs. This implies... Sample PDF
The Quality Attribution in Data, Information and Knowledge
Chapter 130
Gian Piero Zarri
As Web-based content becomes an increasingly important knowledge management resource, Webbased technologies are developing to help harness that... Sample PDF
RDF and OWL for Knowledge Management
Chapter 131
Nelson K. Y. Leung
In the past two decades, the widespread application of Information Technology (IT) has resulted in majority of organizational activities being... Sample PDF
A Re-Distributed Knowledge Management Framework in Help Desk
Chapter 132
Gian Piero Zarri
A big amount of important, ‘economically relevant’ information, is buried into unstructured, multimedia ‘narrative’ resources. This is true, e.g.... Sample PDF
Representation Languages for Unstructured ‘Narrative’ Documents
Chapter 133
Kerry Tanner
In the intellectual capital and knowledge management (KM) literatures, emotional capital has been a neglected dimension. From the late 1980s into... Sample PDF
The Role of Emotional Capital in Organisational KM
Chapter 134
Irma Becerra-Fernandez, Rajiv Sabherwal
Rapid changes in the field of KM have to a great extent resulted from the dramatic progress we have witnessed in the field of information and... Sample PDF
The Role of Information and Communication Technologies in Knowledge Management: A Classification of Knowledge Management Systems
Chapter 135
Rick L. Wilson, Peter A. Rosen, Mohammad Saad Al-Ahmadi
Knowledge management (KM) systems are quite diverse, but all provide increased access to organizational knowledge, which helps the enterprise to be... Sample PDF
Secure Knowledge Discovery in Databases
Chapter 136
Secure Knowledge Management  (pages 1429-1437)
S. Upadhyaya, H. Raghav Rao, G. Padmanabhan
As the world is getting more and more technology savvy, the collection and distribution of information and knowledge need special attention.... Sample PDF
Secure Knowledge Management
Chapter 137
Fernando Ferri, Patrizia Grifoni
A sketch is a schematic representation of an image containing a set of objects or concepts. When people need to express and communicate a new idea... Sample PDF
Sketching in Knowledge Creation and Management
Chapter 138
Social Capital Knowledge  (pages 1448-1459)
Daniel L. Davenport, Clyde W. Hosapple
Organizations have capabilities for creating and sharing knowledge (intellectual capital) that give them their distinctive advantage over other... Sample PDF
Social Capital Knowledge
Chapter 139
Social Network Analysis  (pages 1460-1469)
David J. Dekker, Paul H.J. Hendriks
In knowledge management (KM), one perspective is that knowledge resides in individuals who interact in groups. Concepts as communities-of-practice... Sample PDF
Social Network Analysis
Chapter 140
Reed E. Nelson, H.Y. Sonya Hsu
Social networks—the sets of relations that link individuals and collectives—have implications for the speed and effectiveness with which knowledge... Sample PDF
A Social Network Perspective on Knowledge Management
Chapter 141
Frada Burstein, Henry Linger
In modern organizations, the major role of knowledge management is supporting knowledge work. The concept of knowledge work assumes not only task... Sample PDF
Task-Based Knowledge Management Approach
Chapter 142
Taxonomies of Knowledge  (pages 1490-1499)
Phillip Ein-Dor
Knowledge management has become a major application of information technology (IT) and a major focus of IT research. Thus, it becomes increasingly... Sample PDF
Taxonomies of Knowledge
Chapter 143
Daniel W. Gillman, Frank Farance
Almost every organization, public or private, for profit or non-profit, manages data in some way. Data is a major corporate resource. It is... Sample PDF
Theory and Management of Data Semantics
Chapter 144
As the world becomes a globalised economic network, cross-country knowledge transfer is an emerging phenomenon. It happens not only through... Sample PDF
Transnational Knowledge Transfer
Chapter 145
Sue Newell
Knowledge integration is a process whereby several individuals share and combine their information to collectively create new knowledge (Okhuysen &... Sample PDF
Understanding Innovation Processes
Chapter 146
Sajjad M. Jasimuddin, N.A.D. Connell, Jonathan H. Klein
It is generally recognized that Walsh and Ungson (1991) “provided the first integrative framework for thinking about organizational memory”... Sample PDF
Understanding Organizational Memory
Chapter 147
Virtue-Nets  (pages 1545-1555)
David Croasdell, Y. Ken Wang
David Skyrme (1999) has observed that knowledge workers exploit knowledge generated from business activities and turn it into business... Sample PDF
Chapter 148
Work and Knowledge  (pages 1556-1566)
Tom Butler, Ciaran Murphy
It is widely believed that knowledge work is a relatively new phenomenon and that it constitutes the main form of activity in post-industrial... Sample PDF
Work and Knowledge
Chapter 149
Alfs T. Berztiss
The business reengineering movement has left two lasting benefits: One is the identification of an organization as a set of processes (Davenport... Sample PDF
Workflow Systems and Knowledge Management
About the Editors


The Knowledge Management Pyramid:

Unification of a Complex Discipline

A Preface to the Encyclopedia of Knowledge Management, 2nd Edition

David G. Schwartz and Dov Te’eni

Much has happened since the 1st edition of the Encyclopedia of Knowledge Management appeared in 2006. There has been an explosion of social computing applications, huge strides taken in knowledge categorization through automated methods and human tagging, and the continued growth of the knowledge-as-an-asset view of organization theory.

The storehouse of journals dedicated to the exploration of knowledge management continues to grow and now numbers well over 30 (see Table 1).

Table 1. KM-focused research journals

Journal Title


1.Data and Knowledge Engineering

Elsevier Science

2.Data Mining and Knowledge Discovery


3.Electronic Journal of Knowledge Management

Academic Conferences Limited

4.IEEE Transactions on Knowledge and Data Engineering

IEEE Computer Society

5.Interdisciplinary J. of Info. and Knowledge Management

Informing Science Institute

6.Intl. J. of Applied Knowledge Management

International Management Journals

7.Intl. J. of Intellectual Property Management

Inderscience Publishers

8.Intl. J. of Knowledge, Culture, and Change Management

Common Ground Publishers

9.Intl. J. of Knowledge and Learning

Inderscience Publishers

10.Intl. J. of Knowledge Management

Idea Group Publishing

11.Intl. J. of Knowledge Management Studies

Inderscience Publishers

12.Intl. J. of Learning and Intellectual Capital

Inderscience Publishers

13.Intl. J. of Nuclear Knowledge Management

Inderscience Publishers

14.Intl. J. of Software Engineering and Knowledge Engineering

World Scientific

15.Journal of Information and Knowledge Management

World Scientific

16.Journal of Intellectual Capital

Emerald Publishers

17.Journal of Knowledge Acquisition

Academic Press

18.Journal of Knowledge Management

Emerald Publishers

19.Journal of Knowledge Management Practice

TLA Inc.

20.Journal of Universal Knowledge Management

Know-Center and Graz University of Technology

21.Knowledge and Innovation: J. of the KMCI

Knowledge Management Consortium International

22.Knowledge and Information Systems


23.Knowledge and Process Management

Wiley Interscience

24.Knowledge, Technology, and Policy

Transaction Publishers

25.Knowledge-Based Systems

Elsevier Science

26.Knowledge Management for Development J.

Taylor & Francis

27.Organizational Learning

Sage Publications

28.The ICFAI Journal of Knowledge Management


29.The Knowledge Engineering Review

Cambridge University Press

30.Knowledge Management Research and Practice


31.International Journal of Knowledge Management


32.Journal of Knowledge Management Studies


33.The Learning Organization

Emerald Publishers

34.VINE: The Journal of Information and Knowledge Management Systems

Emerald Publishers

Burden’s (2000) KM bibliography, which encompasses both research and industry/trade publications, cites over 900 books and a whopping 8000 articles devoted to the field. In Rollett’s (2003) KM bibliography we are treated to over 1000 academic research articles on KM. Gu’s (2004) compendium finds 2,727 unique authors contributing KM articles within the ISI Web of Science database. More recently, Serenko et al. (2010) has enumerated 2,175 articles published between 1994-2008 across 11 key KM/IC publications.

All this in addition to the established list of more general Information Systems and Information Science journals and conference venues that serve as a forum for knowledge management research. And of course an abundance of industry magazines and newsletters dedicated to the understanding, development, and adoption of organizational knowledge management.

As the discipline of knowledge management (Jasimuddin 2006, Croadsell & Jennex 2005, Schwartz 2005) continues to develop and expand the need to summarize, categorize, organize, and analyze the myriad contributions and directions being taken grows paramount. This 2nd edition continues toward our goal of creating an authoritative repository of knowledge management concepts, issues, and techniques; keeping in mind the ever-present need to create a logical structure that maps out the field of knowledge management across its diverse disciplines.

The Significance of Articles in the Volume

How does this differ from a traditional encyclopedia? Every scientific and intellectual pursuit presents a spectrum of knowledge ranging from the speculative to the experimental to the proven to the well-established. An encyclopedia traditionally presents definitive articles that describe well-established and accepted concepts or events. While we have avoided the speculative extreme, we continue to encourage and attempt to attract entries that may be closer to the ‘experimental’ end of the spectrum than the ‘well-established’ end. The need to do so is driven by the youth of the discipline and the desire to not only document the established, but to provide a resource for those who are pursuing the experimental.

Alavi and Leidner, in their oft-cited Review of Knowledge Management and Knowledge Management Systems (2001) bring three pointed conclusions to the fore:

There is no single clear approach to the development of knowledge management systems – it is a multi-faceted endeavor

Knowledge management is a dynamic, continuous organizational phenomenon of interdependent processes with varying scope and changing characteristics

Information technology can be used to extend knowledge management beyond traditional storage and retrieval of coded knowledge

Not only does this Encyclopedia reinforce those conclusions, it relishes and thrives in the complexity and diversity to which they allude. The systems and technology perspective is but one of many that have been dealt with in this volume. While we do not wish to lose focus on our main goal of managing knowledge in organizations, in order to better achieve that goal it is necessary to look at areas of study as diverse as epistemology and anthropology in order to map the future directions of knowledge management.

With that goal in mind, once again a wide net was cast in the Call for Papers (CFP) in an attempt to attract researchers from many relevant disciples. This edition, as well, includes a number of invited articles where the Editorial Advisory Board found it desirable to fill in gaps that were not covered by the response to the CFP. Aside from those invited contributions, the resulting articles that appear in this volume were selected through a double-blind review process followed by one or more rounds of revision prior to acceptance. Treatment of certain topics is not exclusive according to a given school or approach, and you will find a number of topics tackled from different perspectives with differing approaches. A field as dynamic as KM needs discussion, disagreement, contradiction - and wherever possible, consensus. But we must not sacrifice any of the former on the altar of the latter.

To that end, each author has provided a list of terms and definitions deemed essential to the topic of his or her article. Rather than aggregate and filter these terms to produce a single “encyclopedic” definition, we have preferred instead to let the authors stand by their definition and allow each reader to interpret and understand each article according to the specific terminological twist taken by its author(s). The comprehensive Index provided at the back of this volume provides pointers to each concept and term in its multiple incarnations.

Volume Structure

Printing the 149 articles of this edition in alphabetical order was a decision made based on the overall requirements of IGI’s complete series of Reference Encyclopedias. Following the very positive feedback received from the 1st edition, we once again provide a content-oriented logical map to the articles that are printed in alphabetical order by title. We trust that as an increasing number of our readers turn to the online digital versions of these articles, this logical categorization will ease the navigation process.

The Encyclopedia of Knowledge Management is divided into seven logical sections:

  1. Theoretical Foundations of Knowledge Management (15)
  2. Processes of Knowledge Management (34)
  3. Technologies for Knowledge Management (20)
  4. Application-specific Knowledge Management (17)
  5. Organizational Aspects of Knowledge Management (35)
  6. Social Aspects of Knowledge Management (11)
  7. Managerial Aspects of Knowledge Management (17)

A change here from the 1st edition is the split of Organizational and Social aspects into two distinct categories – a testament to the growing importance of social network related research to the field of knowledge management. Given that some of the modern roots of knowledge management lay in the early work of Egan and Shera (1952) and Shera (1961) on Social Epistemology, this development is most welcome.

The Table of Contents appearing on page [X] will help you find articles based on this logical section structure.

Within each of the seven major sections are one or more articles on each of the sub-categories that comprise that section – often multiple articles on different aspects of a given topic.

Building Upon Strong Foundations

The seven sections are the result of what we would characterize as a multifaceted approach to the discipline of Knowledge Management. It is this multifaceted view, as shown in Figure 1 that we have sought to reinforce with these encyclopedic volumes.

Figure 1. The Knowledge Management Pyramid

Consider the view presented in Figure 1 giving a holistic view of the knowledge management and its foundations. The view we have taken combines three primary faces - Managerial, Organizational, and Social – across four strata – Theory, Processes, Technologies, and Applications. Each primary face has its theoretical basis, its derived processes, its choice technologies for implementation, and its applications. The three faces, as in a pyramid, support each other. Remove one face, and the other two fall.

The Managerial aspects of knowledge management from the left face. The central face holds those aspects of knowledge management specific to Organizations. The rightmost face is that of Social aspects.

At the base, running through each of the faces, is the Theory layer. Atop the Theory layer we have placed that of Processes. The primary processes that make up Knowledge Management in practice should ideally derive from the core theories that are to be found in each of the faces of Management, Social, and Organizational sciences. Without grounding our processes in theoretical soil we run the very real risk of simply cobbling together processes on an opportunistic basis. We must, in a disciplined manner, turn to our theoretical core in determining the essential processes of KM. In cases where experience begets a process that has yet to be identified with a core theory one must not belittle the need to eventually discover that grounding. At the end of the day this is what will help distinguish fad from enduring science. The Processes layer presents one view of the different stages, activities, and cycles that comprise knowledge management. Processes need to be pragmatic, in terms of our ability to implement them, comprehensive so that we can achieve end-to-end solutions, replicable and generalizable so they can be applied across a wide range of organizations. The Processes Layer too cuts across through the three faces of Organizational, Social and Managerial aspects.

As is often the case, our implementations of Knowledge Management in practice are based to a large degree on information and communications technologies. The Technologies layer, therefore, rests upon the Processes and Theories that have come before it and finds its expression across the three faces. Being driven by technology is not necessarily negative. Consider how the development of the electron microscope led to the discovery of a plethora of atomic and elemental behaviors. The observation of these behaviors led to the development of new theories upon which those discoveries were validated and new discoveries predicated. So too the computing, storage, and communications technologies available today are enabling the implementation and study of new types of knowledge representation, sharing, communications, and interactions.

The multiple facets of knowledge management are intertwined. The recent advancements in social media have changed the processes of knowledge sharing dramatically. But these changes in knowledge sharing raise theoretical issues of the subjective and objective nature of knowledge – the personal subjective knowledge versus the world objective knowledge. And, further, theoretical questions arise concerning the managerial aspects of the interdependency between knowledge sharing and relations among colleagues, as well as questions concerning the social aspects of knowledge sharing among ‘friends’ through social media such as the impact on trust and emotions in knowledge sharing. Only a few chapters begin to address these emergent phenomena (e.g., the chapters on personal knowledge and emotional capital). As Shera (1961) recognized almost 50 years ago “From such a discipline should emerge a new body of knowledge about, and a new synthesis of, the interaction between knowledge and social activity”. Much more is needed.

Finally, at the apex, we reach the Applications layer. The wide range of knowledge management applications could fill many volumes, and in fact keep a number of annual conferences quite busy. We have brought just a few of the potential applications to round out this volume yet each provides some new insights into the potential of our field as a whole.

The flow of knowledge indeed can move up and down the pyramid, and permeates each stratum as it moves between the Managerial, Organizational, and Social aspects. As the theoreticians among us deepen their understanding of the many diverse technologies that impact KM, they can experimentally apply those technologies more effectively and creatively. As the technologists among us are enriched with a solid theoretical foundation they can focus their efforts on the most promising application areas and most difficult theoretical challenges. And our management, social, and organizational scientists provide us with lenses through which we can view theory, processes, and technologies, and perhaps build the bridge between theory and praxis. Everyone benefits from a richer more constructive research and development environment.

How to Use this Book

As a Research Reference

The primary purpose of this volume is to serve as a research reference work. To that end extensive indexing has been undertaken to allow the reader quick access to primary and secondary entries related to keywords and topics. The seven logical sections and sub-categories provided for each section will enable the reader to locate and delve deeply into any given area of knowledge management from their desired perspective.

As a Course Reference

The sheer comprehensiveness combined with the logical structure of this volume also lends itself towards use as a reference for Knowledge Management courses.

Selecting two to three articles from each of the seven section results in many possible study sequences for a comprehensive introductory course in Knowledge Management. Alternatively, the logical sections of this volume can be used individually as the curricular foundation for courses in: Knowledge Management Theory; Designing KM Processes, Technologies for Knowledge Management, Applied KM, Organizational KM; Social KM, and Managing KM respectively.


The need for an updated Encyclopedia of Knowledge Management is driven by the tremendous growth and diversity that has become associated with knowledge management, and this second edition brings a number of new perspectives to the fore. Whether treated as an emerging discipline (Jasimuddin 2006, Croadsell & Jennex 2005, Schwartz, 2005), or a possibly recycled concept (Spiegler, 2000), knowledge management will continue to make its mark on organizations of all forms and sizes. The need to help organizations manage their knowledge has been extolled in nearly a quarter century worth of management literature. In order to truly understand and appreciate what goes into making knowledge management work, we need to approach it holistically from social, managerial and organizational perspectives.

Even the second time round the process of editing this encyclopedia has been enlightening. Most enjoyable has been the interaction with the authors, some of whom have appeared from the most unexpected of places, and others who have come forward from established bastions of knowledge management research.

It is our sincere hope that this volume serves not only as a reference to KM researchers, both novice and veteran, but also as a resource for those coming from the hundreds of disciplines and organizations upon which knowledge management has, should, and will have an long-lasting impact.


Alavi, M., & Leidner, D.E. (2001). Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107-136.

Burden, P.R. (2000). Knowledge Management: The Bibliography, Information Today Inc. Retrieved November 2004 from http://domin.dom.edu/faculty/SRIKANT/lis88001/kmbib.html

Egan, M. E. & Shera, J. H. (1952). Foundations of a theory of bibliography. Library Quarterly, 22(2), 125–137.

Gu, Y. (2004). Global knowledge management research: A bibliometric analysis. Scientometrics, 61(2), 171-190.

Jasimuddin, S.M. (2006) Disciplinary roots of knowledge management: a theoretical review. International Journal of Organizational Analysis, 14(2), 171-180

Jennex, M.E., & Croasdell, D. (2005), Is Knowledge Management a Discipline?, International Journal of Knowledge Management, 1(1).

Rollett, H. (2003). Knowledge Management Bibliography . Retrieved November 2004 from http://www2.iicm.edu/herwig/kmbib.html

Serenko, A., Bontis, N., Booker, L., Sadeddin, K., & Hardie, T. (2010). A scientometric analysis of knowledge management and intellectual capital academic literature (1994-2008). Journal of Knowledge Management, 14(1), 3-23

Schwartz, D.G. (2005). The Emerging Discipline of Knowledge Management, International Journal of Knowledge Management, 1(2).

Shera, J. (1961). Social epistemology, general semantics, and librarianship. Wilson Library Bulletin, 35, 767-770.

Spiegler, I. (2000). Knowledge Management: A New Idea or a Recycled Concept? Communications of the Association for Information Systems, 3(14).

Author(s)/Editor(s) Biography

Dr. David Schwartz’s career spans both academia and business. Since 1998 he has served as Editor of the journal Internet Research. David’s research has appeared in publications such as IEEE Intelligent Systems, International Journal of Human-Computer Studies, IEEE Transactions on Professional Communications, Information Systems, Knowledge Management Research & Practice, and the Journal of Organizational Behavior. His books include Cooperating Heterogeneous Systems, Internet-Based Knowledge Management and Organizational Memory, and the Encyclopedia of Knowledge Management. He has been a visiting scholar at Columbia University, Department of Biomedical Informatics and Monash University, Faculty of Information Technology. David’s main research interests are Knowledge Management, Ontology, Internet-based Systems, and Computer-mediated Communications. He serves as a board member of Psagot Investment House, Cham Foods Ltd. (TASE), and Copernic (NASDAQ: CNIC). David received his Ph.D. from Case Western Reserve University; MBA from McMaster University; and B.Sc. from the University of Toronto.

Dov Te'eni holds the Mexico Chair for Information Systems at Tel Aviv University. He completed his B.Sc. in Economics and Statistics at University College London and M.Sc. and PhD at Tel-Aviv University, took a faculty position at Case Western Reserve University for seven years and returned home. In between, he was visiting researcher/professor at Oxford, Warrick, Moscow Academy, National University of Singapore, City University of Hong Kong, Yale, New York University, University of Waterloo and Nantes, and recently at Leiden and Amsterdam universities.

For over twenty years, Dov has studied how computers support people at work, with a special emphasis on people making decisions, communicating and sharing knowledge, and interacting with computers.

His research usually combines model building, laboratory experiments and development of prototypes like Spider and kMail. Integrative papers on this work appear in Organization Science (supporting distributed cognition) and MIS Quarterly (supporting communication), for which he won best paper award. His approach to design is summarized in Human-computer interaction for developing effective organizational systems (co-authored with Jane Carey and Ping Zhang; Wiley, 2007). He has published over 100 academic papers with over 70 colleagues.

Professor Te’eni is now the President Elect of the Association of Information Systems (AIS). He has served or serves as Senior Editor for MIS Quarterly and the AIS Transactions of HCI, and associate editor for Journal of AIS, Information and Organizations, European Journal of IS, and Internet Research. He co-chaired with Frantz Rowe ICIS2008 in Paris and MCIS2010 in Tel Aviv with Phillip Ein-Dor. Dov was awarded AIS Fellowship in 2008.


Editorial Board

Mark Ackerman, University of Michigan, USA
Irma Becerra-Fernandez, Florida International University, USA
Frada Burstein, Monash University, Australia
John S. Edwards, Aston University, UK
Robert Galliers, Bentley College, USA & London School of Economics, UK
Dan Holtshouse, George Washington University, USA
Murray Jennex, San Diego State University, USA
Atreyi    Kankanhalli, National University of Singapore, Singapore
William R. King, University of Pittsburgh, USA
Henry Linger, Monash University, Australia
Dorothy Leidner, Baylor University, USA
Pat Molholt, Columbia University, USA
Sue Newell, University of London Royal Holloway, UK & Bentley College, USA
Laurence Prusak, Senior Advisor on Knowledge for NASA, USA
Dave Snowden, Cognitive Edge Pte, UK
Leon Sterling, University of Melbourne, Australia
Fons Wijnhoven, University of Twente, The Netherlands