Enterprise Architecture for Connected E-Government: Practices and Innovations

Enterprise Architecture for Connected E-Government: Practices and Innovations

Pallab Saha (National University of Singapore, Singapore)
Release Date: June, 2012|Copyright: © 2012 |Pages: 591
ISBN13: 9781466618244|ISBN10: 1466618248|EISBN13: 9781466618251|DOI: 10.4018/978-1-4666-1824-4


Enterprise Architecture is the inherent design and management approach essential for organizational coherence leading to alignment, agility, and assurance. Structured Enterprise Architecture approach is often used to plan and implement efficient and effective transformation efforts. However, the strongest driver for Enterprise Architecture is to improve service delivery and overall performance within the organization's business segments.

Enterprise Architecture for Connected E-Government: Practices and Innovations addresses the gap in current literature in terms of linking and understanding the relationship between e-government and government Enterprise Architecture. Within this broader context, the focus is specifically on uncovering and comprehending the relationship between government Enterprise Architecture and connected government. Perfect for Government CIOs, IT/IS Managers, Chief Architects, Analysts and Designers seeking better, quicker, and easier approaches to respond to needs of their internal and external customers.

Topics Covered

  • Economic value and impact of connected government
  • Future of EA and its role in the government
  • Government interoperability
  • Government service innovation
  • Government transformation and modernization, public sector reforms
  • Open data initiative
  • Public private partnerships with EA
  • Strategic (systems) thinking in the public sector
  • Transparent and open government

Reviews and Testimonials

"In a time of extreme fragmentation of ideas and methods in using ICT for development, Enterprise Architecture (EA) frameworks bring order and discipline for aligning public sector business processes, modern enterprise management methods and delivery of services using ICT. The book "Enterprise Architecture for Connected E-Government: Practices and Innovations" is a timely compendium of practices and experiences in the use of EA in the public sector."

– H.E. Eng. Mohammed Jamil Bin Ahmed Mulla, Minister of Communications and Information Technology, Kingdom of Saudi Arabia

Enterprise Architecture (EA) is an essential tool for driving government transformation. However, adoption of EA by governments has been challenging, and there are few examples of successful use of EA at scale. I am sure that this book will help governments better understand the value of enterprise architecture, and provide them with practical guidance as they embark on their transformation journey.

– Randeep Sudan, Lead ICT Policy Specialist, The World Bank

This is an exemplary work characterized by theoretical acuity and empirical richness....would undoubtedly prove to be a tremendously valuable resource to government leaders, system architects and designers in cultivating an in-depth understanding of enterprise architecture (EA) as the core element of strategies aimed at achieving the goals of government transformation through eGovernment initiatives....an extremely noteworthy and timely contribution to the body of knowledge that will definitely go a long way in bridging the gap in current literature in terms of fully understanding the very important relationship between successful deployment of eGovernment services and the crucial role of government EA.

– Manohar K. Bhattarai Vice-Chairman High Level Commission for Information Technology Government of Nepal

This reference comprehensively tells the nature of connected government in the context of enhancing ICT as a driving force for the public administration reform. By discussing theoretical and practical innovations, best lessons and their impact on transforming from fragmented government to government-as-a-whole, the book is expected to attract authorities in making polices and strategies to actively respond to the higher demands from public management and human development as well as to overcome massive financial and economic challenges in coming period. In the case of Vietnam, the book helps us find appropriate solutions to resolve the situations of ineffective cross-agency and inter-agency collaborations, unsuitable mechanism in allocating and distributing state budget, and insufficiently shared infrastructure in nationwide.

– Dr. Nguyen Thanh Phuc Director General Authority of Information Technology Application, Ministry of Information and Communication, Government of Vietnam

Table of Contents and List of Contributors

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Editorial Advisory Board
Table of Contents
Scott Bernard
Pallab Saha
Pallab Saha
Chapter 1
Pallab Saha
Around the world, governments are constantly facing new demands, greater expectations, and an increasingly more vociferous and assertive citizenry... Sample PDF
Connected Government as the New Normal: A Strategic Thinking Approach to Whole-of-Government Enterprise Architecture Adoption
Chapter 2
Bernard Robertson-Dunn, Bernard Robertson-Dunn
This chapter proposes that a problem oriented approach to Enterprise Architecture can deliver a better outcome than one based upon needs and... Sample PDF
A Problem Oriented Enterprise Architecture Approach Applied to Wicked Problems
Chapter 3
Don Ashdown, Vanessa Douglas-Savage, Kirsten Harte, Ee-Kuan Low
This chapter describes the power of using Enterprise Architecture (EA) taxonomies in making sense of an organisation and its components to support... Sample PDF
The Power of EA Taxonomies in Enhancing Portfolio Visibility and Optimising Decision Making
Chapter 4
Young-Joo Lee, Shinae Shin
Since the Korean government mandated public entities to adopt Enterprise Architecture (EA) in 2005, 75.8% of central agencies, municipal... Sample PDF
Integrating Agency Enterprise Architecture into Government-Wide Enterprise Architecture: The Case of Korean Government Initiatives
Chapter 5
Ali S. AlSoma, Hasan M. Hourani, Dato’ Mohd Salleh Masduki
The growth of ICT-mediated services in the private and public sectors demands that organizations become more focused in delivering efficient... Sample PDF
Government Enterprise Architecture: Towards the Inter-Connected Government in the Kingdom of Saudi Arabia
Chapter 6
Ali AlSoufi, Zakaria Ahmed
Building on the belief that a positive correlation between the desired level of e-government capability and maturity and the required level of... Sample PDF
National Enterprise Architecture Framework: Case Study of EA Development Experience in the Kingdom of Bahrain
Chapter 7
Awel S Dico
Governments around the world have acknowledged the complexity associated with public sector transformation and have initiated enterprise... Sample PDF
Towards Whole-of-Government EA with TOGAF and SOA
Chapter 8
Saleem Zoughbi, Sukaina Al-Nasrawi
The growing adoption and use of Information and Communication Technologies (ICTs) in public administration enables global alteration of functions... Sample PDF
Enterprise Architecture in Countries with Volatile Governance: Negotiating Challenges and Crafting Successes
Chapter 9
Charles Solverson, Susan Coffman, David Johnson, Linda I. Paralez
The emergence of e-governance within Tacoma, WA, a progressive, midsized, U.S. city located in the Pacific Northwest, has been a process of insights... Sample PDF
A Case Study in the Emergence of Coherence through Cultural Change
Chapter 10
Ivo Velitchkov
Sustainable benefits of EA efforts could only be realised if all structures and behaviour are taken into account together with their drivers and... Sample PDF
Whole-of-Enterprise Approach to Government Architecture Applied for Implementing a Directive of EU
Chapter 11
Dominik Birkmeier, Sabine Buckl, Andreas Gehlert, Florian Matthes, Christian Neubert, Sven Overhage, Sascha Roth, Christian M. Schweda, Klaus Turowski
In the public sector, Information Technology (IT) as a means to support governmental processes is as important as in industry today. Delivering high... Sample PDF
The Role of Services in Governmental Enterprise Architectures: The Case of the German Federal Government
Chapter 12
Leonidas Anthopoulos
In this chapter, some important e-strategies are investigated concerning the existence and the contribution of an EA to strategic implementation and... Sample PDF
An Investigative Assessment of the Role of Enterprise Architecture in Realizing E-Government Transformation
Chapter 13
Torben Tambo, Nikolai Hoffmann-Petersen, Karsten Bejder
The healthcare system is in many countries operated by the governments, and interaction with the healthcare system is one of the most frequent... Sample PDF
Architecting for Connected Healthcare: A Case of Telehomecare and Hypertension
Chapter 14
Robert Benjamin, R. Benjamin
The diplomatic path towards standardizing data-administration practices within government is not always direct. Due consideration was given to... Sample PDF
An Approach to Multi-Agency and Intra-Agency Unification with Enterprise Architecture Driven e-Government in South Africa
Chapter 15
Walter Castelnovo
Connected government implies that citizens and enterprises can interact with government as with a single entity rather than with a number of... Sample PDF
An Architecture Driven Methodology for Transforming from Fragmented to Connected Government: A Case of a Local Government in Italy
Chapter 16
Dzaharudin Mansor, Dzaharudin Mansor, Mohd. Rosmadi Mokhtar, Azlina Azman
This chapter provides insights into interoperability from the point of view of delivering government services. It shows that today, technology and... Sample PDF
Moving towards the Connected Transformational Government: Perspectives from Malaysia and Beyond
Chapter 17
Alpay Erdem, Ihsan Tolga Medeni, Tunç D. Medeni
As there has not yet been enough work on enterprise architectures for fully integrated knowledge-based, highly-sophisticated (citizen-oriented)... Sample PDF
Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey
Chapter 18
Terry F. Buss, Anna Shillabeer, Anna Shillabeer
This chapter looks at public sector whole-of-government reform from an Information Technology (IT) focused Enterprise Architecture (EA) perspective.... Sample PDF
IT and Enterprise Architecture in US Public Sector Reform: Issues and Recommendations
Chapter 19
Anthony M. Cresswell, Djoko Sigit Sayogo, Lorenzo Madrid
Government investments in enhancing the interoperability of ICT systems have the potential to improve services and help governments respond to the... Sample PDF
Assessing the Value of Investments in Government Interoperability
Chapter 20
Marc Rabaey
In this framework, the move of legacy systems to the Cloud and the overall risks related to the implementation of cloud computing are discussed. The... Sample PDF
A Public Economics Approach to Enabling Enterprise Architecture with the Government Cloud in Belgium
Chapter 21
William S. Boddie
The United States (U.S.) Federal Government is in an extreme financial crisis. The U.S. national debt is $14T and the national deficit is $1.3T. The... Sample PDF
Addressing the U.S. Federal Government Financial Crisis: A Case for a U.S. Department of Defense Enterprise Architecture-Based Approach
About the Contributors

Author(s)/Editor(s) Biography

Dr. Pallab Saha is with the National University of Singapore, Institute of Systems Science (NUS-ISS). His current research, consulting and teaching interests include Enterprise Architecture (EA) and Governance. Dr. Saha has published three books, Handbook of Enterprise Systems Architecture in Practice; Advances in Government Enterprise Architecture; and Coherency Management–Architecting the Enterprise for Alignment, Agility and Assurance. His books are widely referred by practitioners and researchers around the world, making it to the Top Seller list in 2008 and 2009. His papers have been translated and published in Korean, Russian and Polish. Dr. Saha is the primary author of the Methodology for AGency ENTerprise Architecture (MAGENTA) and Government EA Guidebook for the Government of Singapore and has led them to international prominence. They are available in IDS Scheer’s ARIS Toolset. He is a recipient of the Microsoft research grant in the area of Government EA supported by the UN and the World Bank. He consults extensively and has provided consulting services to the Ministry of Defence, Defence Science and Technology Agency, Infocomm Development Authority of Singapore, Integrated Health Information Systems, IP Office of Singapore, CPF Board, SingHealth, Governments of Oman and Kazakhstan, and Great Eastern Life Assurance among others. He has been invited as a distinguished speaker to the World Bank, Carnegie Mellon University, UN University, The Open Group, Microsoft, SAP Labs, Denmark IT Society, Korea Institute for IT Architecture, IEEE, SGGovCamp, Nanyang Business School, IIM Bangalore, Governments of South Australia, Jordan, UAE, Macau, Korea, Kazakhstan, Colombia, Bangladesh, Nepal and several Singapore government agencies. His work has been featured and cited by the UN, WHO, United States DoD, Carlsberg and The Open Group and has contributed to the World Bank’s EA Guidelines for Vietnam and Bangladesh. Featured as an Architect in the Spotlight by the Journal of EA he has been an external examiner for research degrees to the University of New South Wales, a Visiting Researcher to the UN University, an expert reviewer to the ACM Enterprise Architecture Tech Pack and an invited guest faculty to the Lee Kuan Yew School of Public Policy. Earlier, as Head of Development he has managed Baxter's offshore centre in Bangalore. He has had engagements in Fortune 100 organizations in various capacities. Dr. Saha holds a Ph.D in Management (Information Systems) from the Indian Institute of Science, Bangalore and has received the best research design and best thesis awards. He is an alumnus of the MIT Sloan Executive Program. He can be contacted at pallab@nus.edu.sg.