Global Business: Concepts, Methodologies, Tools and Applications (4 Volumes)

Global Business: Concepts, Methodologies, Tools and Applications (4 Volumes)

Release Date: May, 2011|Copyright: © 2011 |Pages: 2770
ISBN13: 9781609605872|ISBN10: 160960587X|EISBN13: 9781609605889|DOI: 10.4018/978-1-60960-587-2


Global business is an integral part of our modern economy. Most companies—large or small, international or local—are affected by the global marketplace. The growing number of agents in the international market creates strong demand for timely and insightful scholarship in the field.

Global Business: Concepts, Tools, and Methodologies is designed to provide students and scholars with an in-depth body of knowledge from the cutting-edge of modern business research. This multi-volume reference examines critical issues and emerging trends in global business. With topics ranging from managing new information technology in global business operations to ethics and communication strategies, this collection is a valuable reference tool for academics and practitioners alike.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Business Process Architecture
  • Business Process Innovation
  • Business Process Optimization
  • Collaboration Technologies
  • Communication and Transportation
  • Cultural Models and Variations
  • Education and Training
  • Governance and Compliance
  • Human Resource Management
  • Intelligence Systems and Applications
  • Knowledge Management
  • Service-oriented architecture

Reviews and Testimonials

As a comprehensive collection of research on the latest findings related to multinational and multicultural enterprises, Global Business: Concepts, Methodologies, Tools and Applications, provides researchers, administrators, and all audiences with a complete understanding of the development of applications and concepts in global business. Given the vast number of issues concerning usage, failure, success, policies, strategies, and applications of global business in organizations, Global Business: Concepts, Methodologies, Tools and Applications addresses the demand for a resource that encompasses the most pertinent research in global business development, deployment, and impact.

– Information Resources Management Association

Researchers from around the world explore business theory, the design of global business, tools for growth, the human impact on global business, managerial improvements in the workplace, and emerging trends.

– Book News, Reference - Research Book News - August 2011

Table of Contents and List of Contributors

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Editorial Advisory Board
Table of Contents
Chapter 1
Dr. Rajagopal
A firm, which would like to involve itself in the international business, may look for its entry into international marketing in many possible ways... Sample PDF
Marketing Strategy, Technology and Modes of Entry in Global Retailing
Chapter 2
Lior Fink
This article presents a conceptual framework of the business value of e-collaboration. In the past decade, firms have increasingly implemented... Sample PDF
The Business Value of E-Collaboration: A Conceptual Framework
Chapter 3
Virtual Corporations  (pages 39-46)
Sixto Jesús Arjonilla-Domínguez, José Aurelio Medina-Garrido
At the end of the 20th century, many authors tried to predict what new structures companies would be likely to adopt in the 21st century. Now, in... Sample PDF
Virtual Corporations
Chapter 4
Ye-Sho Chen, Chuanlan Liu, Qingfeng Zeng
Franchising as a global growth strategy is gaining its popularity (Justis and Judd, 2002; Thomas and Seid, 2000; Chen and Justis, 2006). For... Sample PDF
E-Business Strategy in Franchising
Chapter 5
Jing Quan
Electronic business (e-business) has been popularly lauded as “new economy.” As a result, firms are prompted to invest heavily in e-business related... Sample PDF
E-Business Strategy and Firm Performance
Chapter 6
Huilien Tung, Hsiang-Jui Kung, Désirée S. Lawless, Donald A. Sofge, William F. Lawless
Guided by the authors’ theory of the (COI), which holds that the transformation pairs of information uncertainty between time and frequency remain... Sample PDF
Conservation of Information and e-Business Success and Challenges: A Case Study
Chapter 7
Zhaohao Sun, Dong Dong, John Yearwood
Web services are playing a pivotal role in e-business, service intelligence, and service science. Demand-driven web services are becoming important... Sample PDF
Demand Driven Web Services
Chapter 8
Tineke M. Egyedi
There is a continuous pressure for improvement in e-business. Increasing technical possibilities, new forms of outsourcing, the ongoing integration... Sample PDF
Between Supply and Demand: Coping with the Impact of Standards Change
Chapter 9
Christopher Keesey
The decision to use a virtual world for training and development is a potentially treacherous one. Legal issues, adoption barriers, a pedagogical... Sample PDF
Engagement, Immersion, and Learning Cultures: Project Planning and Decision Making for Virtual World Training Programs
Chapter 10
M. Kyritsis, S. R. Gulliver, S. Morar
Learning the spatial layout of an environment is essential in application domains including military and emergency personnel training.... Sample PDF
Learning Space in Virtual Environments: Understanding the Factors Influencing Training Time
Chapter 11
Hindupur Ramakrishna
The chapter presents a conceptual framework that identifies technological and organizational factors that impact the success of business analytics... Sample PDF
Business Analytics Success: A Conceptual Framework and an Application to Virtual Organizing
Chapter 12
Tomas M. Banegil Palacios, Ramon Sanguino Galvan
In line with the increasing importance of the intangible economy within the last few years, a higher number of models have been published. In this... Sample PDF
An Overview of International Intellectual Capital (IC) Models and Applicable Guidelines
Chapter 13
Helena Halas, Tomaž Klobucar
This chapter explores the influence of pervasive computing on companies and their businesses, with the main stress on business models. The role of... Sample PDF
Business Models and Organizational Processes Changes
Chapter 14
Lena Aggestam
B2B development has been faster in the developed world comparing to developing countries. This chapter proposes a “tool” for managing CSF in B2B... Sample PDF
Guidelines for Preparing Organizations in Developing Countries for Standards-Based B2B
Chapter 15
M. Adam Mahmood, Leopoldo Gemoets, Laura Lunstrum Hall, Francisco J. López
This research attempts to identify critical e-commerce success factors essential for building business value within e-commerce enabled... Sample PDF
Building Business Value in E-Commerce Enabled Organizations: An Empirical Study
Chapter 16
Heiko Duin, Klaus-Dieter Thoben
This chapter introduces virtual Organisations (VOs) as a special organisational form of collaborative networks of SMEs to conduct E-Business... Sample PDF
Enhancing the Preparedness of SMEs for E-Business Opportunities by Collaborative Networks
Chapter 17
Albert Wee Kwan Tan
Strategic IS planning (SISP) has been found to be a key issue of concern for management across organizations in various industries. However, most... Sample PDF
An Information Technology Planning Framework for an Industry Cluster
Chapter 18
V. K. Narayanan
Historically, the focus of IT infrastructure had been to capture the knowledge of experts in a centralized repository (Davenport & Prusak, 1998;... Sample PDF
Linking Information Technology, Knowledge Management, and Strategic Experimentation
Chapter 19
Leonidas G. Anthopoulos
E-government evolves according to strategic plans with the coordination of central Governments. This top-down procedure succeeds in slow but... Sample PDF
Collaborative Enterprise Architecture for Municipal Environments
Chapter 20
Timothy Biggert
This chapter provides a case study on how the U.S. Office of Personnel Management has led the establishment of the Human Resources Line of Business... Sample PDF
Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government’s Human Resources Line of Business
Chapter 21
N. K. Kwak, Chang Won Lee
An appropriate outsourcing and supply-chain planning strategy needs to be based on compromise and more objective decision-making procedures.... Sample PDF
An Application of Multi-Criteria Decision-Making Model to Strategic Outsourcing for Effective Supply-Chain Linkages
Chapter 22
Kishore K. Pochampally, Surendra M. Gupta
The success of a reverse supply chain heavily relies on the efficiency of the collection facilities and recovery facilities chosen while designing... Sample PDF
Reverse Supply Chain Design: A Neural Network Approach
Chapter 23
Janina Fengel
Businesses all over the world are faced with the challenge of having to flexibly react to change and to dynamically work with varying business... Sample PDF
Semantic Interoperability Enablement in E-Business Modeling
Chapter 24
Ricardo Colomo-Palacios
Despite its considerable growth and development during the last decades, the software industry has had to endure several significant problems and... Sample PDF
Semantic Competence Pull: A Semantics-Based Architecture for Filling Competency Gaps in Organizations
Chapter 25
Eduardo Bueno Campos
The aim of this chapter is to deepen the concept of ‘Communities of Practice’ (CoPs) from the understanding of a reference framework for knowledge... Sample PDF
Model on Knowledge-Governance: Collaboration Focus and Communities of Practice
Chapter 26
Montserrat Boronat Navarro
In this study we adopt an inter-organizational view to examine virtual organizations. Thus, we understand this phenomenon as a strategic agreement... Sample PDF
Knowledge Integration Through Inter-Organizational Virtual Organizations
Chapter 27
Júlio Da Costa Mendes
This chapter looks to analyse new paradigms in the relationship between public and private organisations towards tourism destinations. It proposes... Sample PDF
The Development of Knowledge and Information Networks in Tourism Destinations
Chapter 28
Dinesh Rathi, Lisa M. Given
In today’s digital world the majority of companies, including small and medium-sized enterprises (SMEs) and large firms, aim to have an online... Sample PDF
Designing Digital Marketplaces for Competitive Advantage
Chapter 29
Liu Wenyin, An Liu, Qing Li, Liusheng Huang
A new business—insurance on business Web services—is proposed. As more and more Web services will be developed to fulfill the ever increasing needs... Sample PDF
Business Models for Insurance of Business Web Services
Chapter 30
Internet is not simply one more distribution channel among the multi-channel strategies used by the financial industry; it is fostering new... Sample PDF
Business Model of Internet Banks
Chapter 31
Tobias Kollmann is a German B2C platform for different kinds of service and handcraft orders. Based on the concept of reverse auctions, demanders... Sample PDF
A Reverse Auction-Based E-Business Model for B2C Service Markets
Chapter 32
Melissa A. Dyehouse, John Y. Baek, Richard A. Lesh
This chapter describes a model for evaluating complex organizations or systems. The design assessment model the authors propose is a response to... Sample PDF
Multi-Tier Design Assessment in the Development of Complex Organizational Systems
Chapter 33
Fen Wang, Natalie Lupton, David Rawlinson, Xingguo Zhang
This paper describes a Web-based intelligent decision making support system (DMSS) to deliver balanced scorecard (BSC) based modelling and analysis... Sample PDF
EBDMSS: A Web-Based Decision Making Support System for Strategic E-Business Management
Chapter 34
Christian R. Prause, Marc Jentsch, Markus Eisenhauer
Thousands of small and medium-sized companies world-wide have non-automated warehouses. Picking orders are manually processed by blue-collar... Sample PDF
MICA: A Mobile Support System for Warehouse Workers
Chapter 35
Dimitris K. Kardaras, Bill Karakostas
Strategic Information Systems Planning (SISP) has been a continuing top concern for IS/IT management, since the mid 1980’s. Responding to the... Sample PDF
Fuzzy Modelling for Integrated Strategic Planning for Information Systems and Business Process Design
Chapter 36
Juha Kettunen
Strategic planning is a matter of mapping the route between the perceived present circumstances and the desired future situation. Strategic... Sample PDF
Human Resources in the Balanced Scorecard System
Chapter 37
Amy E. Hurley-Hanson
“On Sept. 11, 2001, terrorists attacked the World Trade Center, killing 2,749 people. The attack resulted in severe economic impact, especially to... Sample PDF
The Role of HRIS in Crisis Response Planning
Chapter 38
Ricardo Colomo-Palacios, Juan Miguel Gómez-Berbís, Angel Garcia-Crespo, Cristina Casado-Lumbreras
The so-called “Internet revolution” has dramatically changed the way people communicate and work nowadays. Attending to The Word Factbook developed... Sample PDF
Concepts, Technology, and Applications in E-Mentoring
Chapter 39
Pramila Rao
Electronic human resource management (e-HRM) is the process of using online technology for human resource management activities, such as... Sample PDF
E-Recruitment in Emerging Economies
Chapter 40
Kim Hassall
By 1998, arguably some four years after the Internet’s general user beginnings, many commentators did not doubt that Internet based home shopping... Sample PDF
E-Logistics: The Slowly Evolving Platform Undrepinning E-Business
Chapter 41
Mahesh Raisinghani, Elon Marques
This chapter is focused on some of the current research being conducted in the field of social network theory. The importance of studying the social... Sample PDF
E-Business Perspectives through Social Networks
Chapter 42
Stephan Lukosch, Till Schümmer
Probably the most important aspect of e-Business and e-Commerce is that it mediates the interaction between various stakeholders in a business... Sample PDF
Designing e-Business Applications with Patterns for Computer-Mediated Interaction
Chapter 43
Youakim Badr, Nanjangud C. Narendra, Zakaria Maamar
Traditional solutions to address interoperability issues are mainly process-centric so that consistent interactions among collaborating enterprises... Sample PDF
Business Artifacts for E-Business Interoperability
Chapter 44
Xueping Li
The Internet has become a popular medium to disseminate information and a new platform to conduct electronic business (e-business) and electronic... Sample PDF
Adaptive Web Presence and Evolution through Web Log Analysis
Chapter 45
James G. Williams, Wichian Premchaiswadi
As the volume of purchases for products and services on the Internet has increased and the chosen method of payment is a credit or debit card... Sample PDF
On-Line Credit Card Payment Processing and Fraud Prevention for e-Business
Chapter 46
Teresa Durbin, Murray E. Jennex, Eric Frost, Robert Judge
After the 2007 Southern California wildfire events, event-assessment of the efficacy of spreadsheets and paper forms raised the question of whether... Sample PDF
Achieving Electric Restoration Logistical Efficiencies During Critical Infrastructure Crisis Response: A Knowledge Management Analysis
Chapter 47
Sharon Cox
Mobile technologies such as laptops and mobile phones enable work to be conducted remotely, away from the normal working environment. Removing the... Sample PDF
Assessing the Impact of Mobile Technologies on Work-Life Balance
Chapter 48
Teta Stamati, Panagiotis Kanellis, Konstantina Stamati, Drakoulis Martakos
In recent years, the accelerated competition in the global marketplace rendered the corporate environment more volatile than ever. The businesses... Sample PDF
Migration of Legacy Information Systems
Chapter 49
Seraphin B. Calo, Clare-Marie Karat, John Karat, Jorge Lobo, Robert Craven, Emil Lupu, Jiefei Ma, Alessandra Russo, Morris Sloman, Arosha Bandara
The goal of policy-based security management is to enable military personnel to specify security requirements in terms of simple, intuitive goals.... Sample PDF
Policy Technologies for Security Management in Coalition Networks
Chapter 50
Loreen Marie Powell
The advancements of technology have altered the way many small businesses operate in the United States of America (USA) (Butcher-Powell, 2006).... Sample PDF
Teleworker’s Security Risks Minimized with Informal Online Information Technology Communities of Practice
Chapter 51
Paavo Kotinurmi, Armin Haller, Eyal Oren
RosettaNet is an industry-driven e-business process standard that defines common inter-company public processes and their associated business... Sample PDF
Ontologically Enhanced RosettaNet B2B Integration
Chapter 52
Ye-Sho Chen, Grace Hua, Bob Justis
Franchising has been a popular approach given the high rate of business failures (Justis & Judd, 2002; Thomas & Seid, 2000). Its popularity... Sample PDF
Data Mining in Franchising
Chapter 53
Arla Juntunen
This chapter focuses on the challenges of developing a knowledge management platform to support organizational memory and knowledge transfer. The... Sample PDF
Developing a Corporate Memory as a Competitive Advantage in the ICT-Sector
Chapter 54
María Isabel Huerta-Carvajal, Luis Felipe Luna-Reyes
Local governments around the world are becoming aware of the importance of identifying and marketing their local assets to promote economic... Sample PDF
City Boosterism through Internet Marketing: An Institutional Perspective
Chapter 55
Corrado lo Storto
This chapter reports the findings of an empirical study whose purpose is to identify the attributes of the organization infrastructure that support... Sample PDF
Learning Organizations or Organizations for Learning? How Small Firms can Learn from Planned and Random Technical Problem-Solving: Implications for Technical Education
Chapter 56
Nikolaos A. Panayiotou, Stylianos Oikonomitsios, Christina Athanasiadou, Sotiris P. Gayialis
In today’s business environment, supply chains involve a number of autonomous organizations. Agility, effectiveness and efficiency of these supply... Sample PDF
Risk Assessment in Virtual Enterprise Networks: A Process-Driven Internal Audit Approach
Chapter 57
Aki Ahonen, Jarno Salonen, Raija Järvinen, Jouni Kivistö-Rahnasto
The chapter introduces an innovative organizational logic for developing and designing electronic services especially in the context of financial... Sample PDF
eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective
Chapter 58
Patrocinio Zaragoza-Saez, Enrique Claver-Cortes, Diego Quer-Ramon
Knowledge is one of the basic production factors owned by enterprises, and knowledge management is one of the main dynamic capabilities on which... Sample PDF
A Qualitative Study of Knowledge Management: The Multinational Firm Point of View
Chapter 59
Eleanna Galanaki, Leda Panayotopoulou
Fairly recently numerous technological applications have emerged, claiming to cover nearly every “traditional” human resources management (HRM)... Sample PDF
Adoption and Success of E-HRM in European Firms
Chapter 60
Arla Juntunen
The high level objectives of public authorities are to create value at minimal cost, and achieve ongoing support and commitment from its funding... Sample PDF
A Case Study of a Data Warehouse in the Finnish Police
Chapter 61
José Antonio Fernández-Sánchez, Susana de Juana-Espinosa, Jorge Valdés-Conca
An information system (IS) is “a set of people, procedures, and resources that collects, transforms, and disseminates information in an... Sample PDF
Exploring the Relation between the Use of HRIS and their Implementation in Spanish Firms
Chapter 62
Miguel R. Olivas-Luján, Gary W. Florkowski
From an historical perspective, human resource (HR) activities rarely captured the respect of line executives who often view this area as “staff... Sample PDF
The Diffusion of HRITs Across English- Speaking Countries
Chapter 63
Lyndon Murphy, Joanna Jones, Huw Swayne, Brychan Thomas
This chapter depicts the current findings of an ongoing longitudinal study pertaining to e-business and the graphic design industry. The research... Sample PDF
The ‘Knock-on’ Effect of E-Business upon Graphic Design SMEs in South Wales
Chapter 64
Andreja Pucihar, Gregor Lenart
This chapter introduces e-strategies, initiatives and action planes in the European Union intended for the successful implementation of the Lisbon... Sample PDF
eSME Slovenia: Initiative and Action Plan for the Accelerated Introduction of E-Business in SMEs
Chapter 65
Kenneth D. Strang, Cliff E.L. Chan
In this article, E-business new product development innovation processes were studied at four enterprises across Europe and Asia. E-entrepreneurship... Sample PDF
Simulating E-business Innovation Process Improvement with Virtual Teams Across Europe and Asia
Chapter 66
Ruth Alas
This chapter analyzes organizational changes and organizational learning in Estonian companies. During the last decades, Estonia has transformed... Sample PDF
Organizational Learning During Changes in Estonian Organization
Chapter 67
Ali Alawneh, Hasan Al-Refai, Khaldoun Batiha
Grounded in the technology–organization–environment (TOE) framework, we have developed an extended model to examine factors, particularly... Sample PDF
E-Business Adoption by Jordanian Banks: An Exploratory Study of the Key Factors and Performance Indicators
Chapter 68
Amin A. Shaqrah
The purpose of this study is to investigate the relationship between internet security and e-business competence in Jordan. The proposed conceptual... Sample PDF
The Influence of Internet Security on E-Business Competence in Jordan: An Empirical Analysis
Chapter 69
Khamis Al-Gharbi, Ahlam Abdullah AlBulushi
In this paper, to the authors determine the motivations and reservations for Internet/E-business adoption within the organizations in Oman. For this... Sample PDF
Internet Adoption from Omani Organizations’ Perspective: Motivations and Reservations
Chapter 70
Thamaraiselvan Natarajan, Saraswathy R. Aravinda Rajah, Sivagnanasundaram Manikavasagam
Measuring the productivity of employees has been one of the concerns of IT organisations globally. It is indispensable to calculate the cost of the... Sample PDF
Snapshot of Personnel Productivity Assessment in Indian IT Industry
Chapter 71
Te Fu Chen
To date, identifying barriers and critical success factors (CSFs) and integrating business model in implementing e-business for SMEs, have not been... Sample PDF
The Critical Success Factors and Integrated Model for Implementing E-Business in Taiwan’s SMEs
Chapter 72
Antonis C. Stylianou, Stephanie S. Robbins, Pamela Jackson
It is widely recognized that e-commerce represents a critical resource for most business organizations. With over 1.3 billion people and... Sample PDF
E-Commerce Development in China: An Exploration of Perceptions and Attitudes
Chapter 73
Hai Jin, Li Qi, Jie Dai, Yaqin Luo
A grid system is usually composed of thousands of nodes which are broadly distributed in different virtual organizations. Owing to geographical... Sample PDF
Dynamic Maintenance in ChinaGrid Support Platform
Chapter 74
Darius Mehri
The author worked in the research and design department at a large Toyota company in the late 1990s and experienced an innovative process where... Sample PDF
Engineering Design at a Toyota Company: Knowledge Management and the Innovative Process
Chapter 75
Princely Ifinedo
The Internet is a global network of interconnected computers using multiple Internet protocols (IP). Increasingly, it is being used to enhance... Sample PDF
The Internet and SMEs in Sub-Saharan African Countries: An Analysis in Nigeria
Chapter 76
Uchenna Cyril Eze
This research discusses Nigerian financial firms’ perspectives on key determinants of e-business deployment. It explores possible differences that... Sample PDF
E-Business and Nigerian Financial Firms Development: A Review of Key Determinants
Chapter 77
Lisa Faithorn, Baruch S. Blumberg
Complex social, economic, political and environmental challenges as well as new research areas that cut across disciplinary, institutional and... Sample PDF
Lessons Learned from the NASA Astrobiology Institute
Chapter 78
Mahmud Akhter Shareef, Yogesh K. Dwivedi, Michael D. Williams, Nitish Singh
This chapter examines the influence of some relevant factors on the acceptance of internet and E-Business technologies in Maritime Canada’s SMEs... Sample PDF
Influencing Factors and the Acceptance of Internet and E-Business Technologies in Maritime Canada’s SMEs: An Analysis
Chapter 79
Steven R. Powell
In response to slowing growth, intensifying competition in their traditional wireless voice, text markets with an eye toward increasing revenues... Sample PDF
An Analysis of the Latin American Wireless Telecommunications Market Portfolios of Telefonica and America Movil
Chapter 80
Louise Grisoni
The central discussion in this chapter is that poetry can be used to provide a bridge between tangible, rational and explicit knowledge and tacit or... Sample PDF
Exploring Organizational Learning and Knowledge Exchange through Poetry
Chapter 81
Jan Marco Leimeister, Uta Knebel, Helmut Krcmar
Integrated product-service packages (hybrid products) can open new markets and target groups to companies. However, existing approaches to service... Sample PDF
Hybrid Value Creation in the Sports Industry: The Case of a Mobile Sports Companion as IT-Supported Product-Service-Bundle
Chapter 82
Juha Kettunen
The communication and implementation of a strategic plan is typically based on various measures in educational institutions. The balanced scorecard... Sample PDF
Management Information System in Higher Education
Chapter 83
Fang Zhao
In today’s e-business, context, technology, customers, competitors, and partners can change rapidly. Technology can become obsolete in the blink of... Sample PDF
Business Relationships and Organizational Structures in E-Business
Chapter 84
Eva Rimbau-Gilabert
The expansion of flexible work experienced since the 1980s in developed economies is consistent with a more generic trend towards organizational... Sample PDF
Exploring the Link between Flexible Work and Organizational Performance
Chapter 85
Alexander Kipp, Lutz Schubert
Current e-business frameworks lack the capability of abstracting the underlying resource infrastructures in order to allow for seamless integration... Sample PDF
E-Business Interoperability and Collaboration
Chapter 86
Anne-Marie Croteau, Anne Beaudry, Justin Holm
As per the Census Bureau of the Department of Commerce, the estimate of U.S. retail e-commerce sales for the first quarter of 2009 was $31.7... Sample PDF
Assessing Relational E-Strategy Supporting Business Relationships
Chapter 87
Kenneth David Strang
Logically, it makes sense that organizations can be successful if their employees collaborate effectively, in a synergistic manner. Economically... Sample PDF
Collaborative Synergy and Leadership in E-Business
Chapter 88
Wael Assaf, Gianluca Elia, Ayham Fayyoumi, Cesare Taurino
In the context of the e-Business Management Section (eBMS) of the Scuola Superiore ISUFI at University of Salento (Italy), the case of the... Sample PDF
Collaborative Learning Experiences in Teaching of e-Business Management
Chapter 89
Genoveffa Jeni Giambona, Nicholas L.J. Silburn, David W. Birchall
This chapter focuses on the collaborative use of computing resources to support decision making in industry. Through the use of middleware for... Sample PDF
Trust, Virtual Teams, and Grid Technology
Chapter 90
Jennifer L. Gibbs, Craig R. Scott, Young Hoon Kim, Sun Kyong Lee
This chapter examines workplace policies related to virtual work, with a specific focus on telework policies. Such policies are important to... Sample PDF
Examining Tensions in Telework Policies
Chapter 91
T. Fagbe, O. D. Adekola
Information Technology (IT) has emerged as the global driving force behind business success, improved performance, ease of operations, and accuracy.... Sample PDF
Workplace Safety and Personnel Well-Being: The Impact of Information Technology
Chapter 92
James Jiang, Gary Klein, Phil Beck, Eric T.G. Wang
To improve the performance of software projects, a number of practices are encouraged that serve to control certain risks in the development... Sample PDF
The Impact of Missing Skills on Learning and Project Performance
Chapter 93
Konstantinos C. Zapounidis, Glykeria Kalfakakou
This paper’s aim is to analyse practices adapted by different enterprises regarding personnel motivation and human resources approaches to increase... Sample PDF
Recruiting, Selecting and Motivating Human Resources-: Methodological Analysis and Case Studies Applications
Chapter 94
Josep Capó-Vicedo
This chapter highlights the necessity of establishing relationships with other companies and external agents in order to empower the creation and... Sample PDF
Knowledge Management in SMEs Clusters
Chapter 95
Mark E. Nissen
In today’s increasingly networked world of organizational practice, information and computer technologies are enabling people and organizations to... Sample PDF
Visualizing Knowledge Networks and Flows to Enhance Organizational Metacognition in Virtual Organizations
Chapter 96
Tongo Constantine Imafidon
This chapter avers that over the past years, monolithic organizations, as opposed to multicultural organizations, have been created by many top... Sample PDF
The Multicultural Organization: A Historic Organizational Theory for Gaining Competitiveness in Global Business Environment
Chapter 97
Leslie Gadman, Robert Richardson
The world of international business is experiencing transformations of such magnitude that existing business models have become either invalid of... Sample PDF
Multinational Intellect: The Synergistic Power of Cross Cultural Knowledge Networks
Chapter 98
Parissa Haghirian
A growing interest in the various aspects of knowledge transfer within multinational corporations has been evidenced by a recent surge in empirical... Sample PDF
Knowledge Transfer within Multinational Corporations: An Intercultural Challenge
Chapter 99
Md Mahbubur Rahim, Mohammad Quaddus, Mohini Singh
The focus of the existing body of e-business literature is primarily directed at Business-to-Consumers (B2C) and Business-to-Business (B2B) forms of... Sample PDF
Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University through the Employee Lens: A Quantitative Approach
Chapter 100
Peter J. Natale
Contemporary organizations are drastically changing, in large part due to the development and application of newer communication technologies and... Sample PDF
Media Channel Preferences of Mobile Communities
Chapter 101
Consumer Information Sharing  (pages 1570-1576)
Jonathan Foster, Angela Lin
One area of e-business that has visibly changed in the last few years is the capacity of the Internet for supporting consumer-to-consumer... Sample PDF
Consumer Information Sharing
Chapter 102
Diana Benito Osorio
The history of home working in Western economies can only be understood by means of changes in the systems of production in Europe and North America... Sample PDF
The Benefits of Home-Based Working’s Flexibility
Chapter 103
Alexander Baumeister, Alexander Floren
Resource constrained software development projects are likely to exceed the planned duration as well as the originally planned budget. As variances... Sample PDF
Optimizing the Configuration of Development Teams Using EVA: The Case of Ongoing Project Adjustments Facing Personnel Restrictions
Chapter 104
Haibo Zhou, Ronald Dekker, Alfred Kleinknecht
We investigate the impact of labour relations (including use of flexible labour and certain HRM practices) on a firm’s innovative output. Using... Sample PDF
The Impact of Labour Flexibility and HRM on Innovation
Chapter 105
Adrián Hernández-López, Ricardo Colomo-Palacios, Ángel García-Crespo, Fernando Paniagua Martín, Pedro Soto Acosta
Performance management is one of the vital areas within any organization since it permits the supervision, measurement and control of the activities... Sample PDF
Personnel Performance Management in IT eSourcing Environments
Chapter 106
This chapter is about the role of electronic Human Resource Management (E-HRM) in Turkey. E-HRM can be briefly defined as the planning... Sample PDF
E-HRM in Turkey: A Case Study
Chapter 107
Markus Ilg, Alexander Baumeister
Performance measurement in software engineering has to meet a multiplicity of challenges. Oftentimes, traditional metrics focus on sequential... Sample PDF
Performance Management in Software Engineering
Chapter 108
Nazim U. Ahmed, Ray Montagno, Sushil Sharma
The business environment of the 21st century require organizations to respond quickly to market demands and thus traditional organization structures... Sample PDF
Strategy and Structure in a Virtual Organization
Chapter 109
Darin R. Molnar
Leadership in the virtual organization presents unique opportunities and challenges for the manager. Some researchers consider management in the... Sample PDF
Assessment Strategies for Servant Leadership Practice in the Virtual Organization
Chapter 110
Petros Chamakiotis, Niki Panteli
With time, an increasing number of organizations deploy global virtual teams (GVTs) in an effort to respond to the demands and the competitive... Sample PDF
E-Leadership Styles for Global Virtual Teams
Chapter 111
Caroline Kamau
Impression management is a powerful psychological phenomenon with much unexplored potential in corporate settings. Employees or corporations can... Sample PDF
Strategising Impression Management in Corporations: Cultural Knowledge as Capital
Chapter 112
Daniel Worden
Emergent strategy provides for both planned and reactive aspects of strategic planning. It also identifies that strategy as implemented will often... Sample PDF
Agile Alignment of Enterprise Execution Capabilities with Strategy
Chapter 113
Brane Semolic, Jure Kovac
Technological and organizational excellence is the key element for business success in a modern business environment. In contemporary business... Sample PDF
Governance of Virtual Networks: Case of Living and Virtual Laboratories
Chapter 114
João J. Ferreira, Carla S. Marques, Cristina Fernandes
Technological innovation associated with e-business is seen as one of the key drivers of the knowledge economy and innovation performance and is a... Sample PDF
Decision-Making for Location of New Knowledge Intensive Businesses on ICT Sector: Portuguese Evidences
Chapter 115
Valerie Baker, Tim Coltman
One of the main strategic challenges for organizations today is to effectively manage change and stay competitive in the future. Change appears to... Sample PDF
Executive Judgement in E-Business Strategy
Chapter 116
Yuan-Chieh Chang, Pei-Ju Yu, Hui-Ru Chi
This chapter examines a comprehensive list of intellectual capital (IC)-related indicators for developing corporate R&D capabilities along the... Sample PDF
Prioritizing Corporate R&D Capabilities: The Intellectual Capital Perspective
Chapter 117
Claudia-Maria Wagner, Edward Sweeney
E-business is concerned with the use of the Internet to link companies with their suppliers, customers and other trading partners. As a business... Sample PDF
E-business in Supply Chain Management
Chapter 118
Svend Hollensen, Vlad Stefan Wulff
Global account management (GAM) has become a critical issue for many multinational corporations that compete in a fast changing global market... Sample PDF
Global Account Management (GAM): Creating Companywide and Worldwide Relationships to Global Customers
Chapter 119
Udo Richard Averweg
Executive information systems (EIS) are designed to serve the needs of executive users in strategic planning and decision- making. Sometimes the... Sample PDF
An Overview of Executive Information Systems (EIS) Research in South Africa
Chapter 120
Anthonia Adenike Adeniji
There have been several studies on managerial succession otherwise known as succession planning but greater percentage of them focused on succession... Sample PDF
Managerial Succession and E-Business
Chapter 121
Peter Hoonakker, Kerry McGuire, Pascale Carayon
Intensive care units (ICUs) are highly complex organizations where lives are hanging by a thread. Approximately 400,000 to 500,000 people die each... Sample PDF
Sociotechnical Issues of Tele-ICU Technology
Chapter 122
Marina Burakova-Lorgnier
The philosophic premises of the social capital theory (SCT) number centuries of years. However, the term itself became explicit only in the second... Sample PDF
Contributions of Social Capital Theory to HRM
Chapter 123
Duncan Timms, Sara Ferlander
Although Sweden is generally considered to be at the forefront of the ICT revolution and to have high levels of social capital – interpersonal trust... Sample PDF
Social Capital and Third Places Through the Internet: Lessons from a Disadvantaged Swedish Community
Chapter 124
Wai K. Law
Western organizations have led the globalization of business operations, especially in the deployment of multi-domestic strategy. The decentralized... Sample PDF
Cross-Cultural Challenges for Information Resources Management
Chapter 125
Jore Park, Wylci Fables, Kevin R. Parker, Philip S. Nitse
Global business intelligence will struggle to live up to its potential if it fails to take into account, and accurately interpret, cultural... Sample PDF
The Role of Culture in Business Intelligence
Chapter 126
John Willy Bakke
Workplaces are key loci for expressing and studying organizational identity, even in distributed work. In organization studies, there is a growing... Sample PDF
Contested Terrain: Place, Work, and Organizational Identities
Chapter 127
Linda Wilkins, Paula Swatman, Duncan Holt
Improved understanding of issues affecting uptake of innovative technology is important for the further development of e-business and its... Sample PDF
Evolutionary Diffusion Theory
Chapter 128
Patrice Braun
In view of the fact that women are playing an increasingly important role in the global economy, this chapter examines business skilling in the... Sample PDF
Advancing Women in the Digital Economy: eLearning Opportunities for Meta-Competency Skilling
Chapter 129
Amy B. Woszczynski, Janette Moody
The role of women in technology-related fields began with promising contributions from pioneers like Grace Hopper. In recent years, women have moved... Sample PDF
Interventions and Solutions in Gender and IT
Chapter 130
Fernando A.A. Lagraña
E-mail has become the most popular communication tool in the professional environment. Electronic communications, because of their specific nature... Sample PDF
Ethical Issues Arising from the Usage of Electronic Communications in the Workplace
Chapter 131
Erkan Özdemir
Some of the ethical issues experienced in traditional marketing practices are encountered in those of e-marketing as well. However, e-marketing... Sample PDF
Ethics in E-Marketing: A Marketing Mix Perspective
Chapter 132
Frank Land, Urooj Amjad, Sevasti-Melissa Nolas
The purpose of this chapter is to argue the case that the study of Knowledge Management should embrace considerations of ethics and accountability.... Sample PDF
Accountability and Ethics in Knowledge Management
Chapter 133
John Davies
This paper develops a systems perspective on the interdependent relationships between management academics, management theory and management... Sample PDF
Management Theory: A Systems Perspective on Understanding Management Practice and Management Behavior
Chapter 134
Gail Munde
This chapter examines global challenges identified in contemporary human resource management literature, and discusses selected challenges as they... Sample PDF
Global Issues in Human Resource Management and Their Significance to Information Organizations and Information Professionals
Chapter 135
Karine Guiderdoni-Jourdain, Ewan Oiry
In organizations, researchers as well as professionals have generally observed insufficient use of computer technologies when compared to their... Sample PDF
Does User Centered Design, Coherent with Global Corporate Strategy, Encourage Development of Human Resource Intranet Use?
Chapter 136
John W. Lounsbury, R. Scott Studham, Robert P. Steel, Lucy W. Gibson, Adam W. Drost
Drawing on Holland’s (1985, 1996) vocational theory and based on a sample of 9,011 IT professionals, two research questions were investigated. On... Sample PDF
Holland’s Vocational Theory and Personality Traits of Information Technology Professionals
Chapter 137
Jawed Siddiqi, Ja’far Alqatawna, Mohammad Hjouj Btoush
This chapter surveys the issues concerning the digital divide facing developing nations. The authors assert that “insecurity” and the “digital... Sample PDF
Do Insecure Systems Increase Global Digital Divide?
Chapter 138
John C. Bricout, Paul M.A. Baker, Andrew C. Ward, Nathan W. Moon
Much of the discourse on the digital divide focuses on issues of information disparity and accessibility, frequently in socioeconomic terms. This... Sample PDF
Teleworking and the "Disability Divide"
Chapter 139
Ritesh Chugh, Pramila Gupta
SMEs have been looking at expanding their market share by extending beyond their geographical boundaries and this is where electronic business has... Sample PDF
A Unified View of Enablers, Barriers, and Readiness of Small to Medium Enterprises for E-Business Adoption
Chapter 140
D. E. Wittkower
As digital media give increasing power to users—power to reproduce, share, remix, and otherwise make use of content—businesses based on content... Sample PDF
Against Strong Copyright in E-Business
Chapter 141
Steven E. Wallis
From a Kuhnian perspective, a paradigmatic revolution in management science will significantly improve our understanding of the business world and... Sample PDF
The Structure of Theory and the Structure of Scientific Revolutions: What Constitutes an Advance in Theory?
Chapter 142
Te Fu Chen
This chapter, therefore, develops in scientific literature, the concept of e-Business 2.0 where e-Business companies are actively using Web 2.0 to... Sample PDF
Emerging Business Models: Value Drivers in E-Business 2.0 and towards Enterprise 2.0
Chapter 143
Jan Goossenaerts, Frank Possel-Dölken, Keith Popplewell
New challenges result from the virtualization and distribution of product development activities. This article analyzes problems of cooperative... Sample PDF
Vision, Trends, Gaps and a Broad Roadmap for Future Engineering
Chapter 144
Pengtao Li
E-business has grown dramatically in the last ten years. Its only constant is change. Awareness of these changes can help both business and... Sample PDF
Emerging Trends of E-Business
Chapter 145
Vojko Potocan, Zlatko Nedelko, Matjaž Mulej
In modern working relations, a company can improve its business dramatically, especially with formation and performance of suitable management. An... Sample PDF
What is New with Organization of E-Business: Organizational Viewpoint of the Relationships in E-business
Chapter 146
Ying Tat Leung, Nathan S. Caswell, Manjunath Kamath
Adding engineering discipline to defining and managing the operation of business processes has become a truism although results of practical... Sample PDF
New Profession Development: The Case for the Business Process Engineer
Chapter 147
Kenneth David Strang
An e-business new product development (NPD) knowledge articulation model is built from the interdisciplinary empirical and theoretical literature.... Sample PDF
Articulating Tacit Knowledge in Multinational E-Collaboration on New Product Designs
Chapter 148
Ranjit Goswami, S K De, B. Datta
E-business adoption towards creating better stakeholders’ values in any business organization should begin with corporate home pages, which is... Sample PDF
Study on E-Business Adoption from Stakeholders’ Perspectives in Indian Firms
Chapter 149
Harald Gruber
Technological innovation in the telecommunications sector is a key contributor to the rapid diffusion of e-business. The steady drive towards... Sample PDF
The Global Telecommunications Industry Facing the IP Revolution: Technological and Regulatory Challenges
Chapter 150
Adnan I. Al Rabea, Ibrahiem M. M. El Emary
This chapter is interested in discussing and reporting how one can be benefited by using Data Mining and Knowledge Discovery techniques in achieving... Sample PDF
Optimizing and Managing Digital Telecommunication Systems Using Data Mining and Knowledge Discovery Approaches
Chapter 151
Marco De Maggio, Pasquale Del Vecchio, Gianluca Elia, Francesca Grippa
The rising of the knowledge economy, enhanced by the fast diffusion of ICTs, drives a wider perspective on the divide among Countries, interpreting... Sample PDF
An ICT-Based Network of Competence Centres for Developing Intellectual Capital in the Mediterranean Area
Chapter 152
Grippa Francesca, Elia Gianluca
Advances in communication technologies have enabled organizations to develop and operate decentralized organizational structures by supporting... Sample PDF
Recognizing Innovation through Social Network Analysis: The Case of the Virtual eBMS Project
Chapter 153
Alex Ozoemelem Obuh, Ihuoma Sandra Babatope
The purpose of this chapter is to provide an overview of password policy. It specifically identifies some basic elements of password policy... Sample PDF
Organizational Password Policy
Chapter 154
Jamal A. Nazari, Irene M. Herremans, Armond Manassian, Robert G. Isaac
Using a set of macro-level socio-economic indicators, we first explore whether two Middle Eastern countries (Lebanon and Iran) provide the... Sample PDF
National Intellectual Capital Stocks and Organizational Cultures: A Comparison of Lebanon and Iran
Chapter 155
Mirghani S. Mohamed, Mona A. Mohamed
This chapter provides a systematic multidisciplinary framework that defines the role of technology in leveraging IC across borders and between... Sample PDF
The Role of ICTs and the Management of Multinational Intellectual Capital
Chapter 156
Stamatia-Ann Katriou, Ioannis Ignatiadis, Garyfallos Fragidis, Evangelos Tolias, Adamantios Koumpis
Businesses are aware of the popular demand for careful waste management as a high priority environmental issue. Small and Medium-sized Enterprises... Sample PDF
An Approach to Efficient Waste Management for SMEs via RBVOs
Chapter 157
H.P. Borgman, Wilfred Rachan
This chapter is the outcome of our consolidated learning on “Supply Chain Risk Management” and “Action Learning in Supply Chains” over a period from... Sample PDF
Supply Chain Risk Management Driven By Action Learning
Chapter 158
Prathurng Hongsranagon
In rural areas of Thailand, health center personnel are responsible for primary health care. The opportunity for continuing education is imperative... Sample PDF
Tailor-Made Distance Education as a Retention Strategy: The "Learning at the Workplace" Program in Thailand
Chapter 159
Lucio Biggiero
Notwithstanding the warning of myopic view, when giving too much emphasis to the short run and stable environments, efficiency is usually claimed by... Sample PDF
Knowledge Redundancy, Environmental Shocks, and Agents’ Opportunism
Chapter 160
Jilong Zhang, Nattavud Pimpa
Guanxi is deeply ingrained in Chinese society and business etiquette; therefore, it is critical to understand and appreciate it to gain a commercial... Sample PDF
Embracing Guanxi: The Literature Review


The world is always expanding with people, ideas, and technology. Global business looks to capitalize on the successes of modern society and the range of products and services people look for around the world. As people and cultures change, so do the products and services they look for. In addition to producing and marketing new products for consumers, businesses create jobs and spur local growth in infrastructure. As change goes, so do the industries surrounding it; businesses must be ready to adapt to new technologies, products, and consumers.

That is why Information Science Reference is pleased to offer this four-volume reference collection that will empower students, researchers, and academicians with a strong understanding of critical issues within global business by providing both extensive and detailed perspectives on cutting-edge theories and developments. This reference serves as a single, comprehensive reference source on conceptual, methodological, technical, and managerial issues, as well as providing insight into emerging trends and future opportunities within the discipline.

Global Business: Concepts, Methodologies, Tools and Applications is organized into eight distinct sections that provide comprehensive coverage of important topics. The sections are: (1) Fundamental Concepts and Theories, (2) Development and Design Methodologies, (3) Tools and Technologies, (4) Utilization and Application, (5) Organizational and Social Implications, (6) Managerial Impact, (7) Critical Issues, and (8) Emerging Trends.  The following paragraphs provide a summary of what to expect from this invaluable reference tool.

Section 1, Fundamental Concepts and Theories, serves as a foundation for this extensive reference tool by laying the groundwork within the subject matter, and addressing crucial theories essential to the understanding of global business.  The book opens with Marketing Strategy, Technology and Modes of Entry in Global Retailing by Rajagopal, breaking down how new businesses can enter their respective markets with proper strategy and best practices in place to allow substantive growth. The section also contains Engagement, Immersion, and Learning Cultures by Christopher Keesey, offering a guide to avoiding common pitfalls while suggesting a plan for maximum training benefit in virtual world implementations. Another among the vital chapter selections is Strategic Intellectual Capital Management in Multinational Organizations by Tomas M. Banegil Palacios and Ramon Sanguino Galvan, moving out of the fundamental concepts and into some critical theory on intellectual capital management.

Section 2, Development and Design Methodologies, presents in-depth coverage of the conceptual design and architecture of global business, focusing on aspects such as IT strategy, supply chain management, knowledge governance, and business models. Designing and implementing effective processes and strategies are the focus of such chapters as Robust Strategic Planning Employing Scenario Planning and Fuzzy Inference System by Payam Hanafizadeh, Ali Hashemi, and Esmael Salahi Parvin, or Linking Information Technology, Knowledge Management, and Strategic Experimentation by V. K. Narayanan. The section also contains such revolutionary methodological suggestions as those found in A Reverse Auction-Based E-Business Model for B2C Service Markets by Tobias Kollmann. For those in strategic planning departments of their businesses, this section provides a vital reference of the latest research in the design and development of planning and growth of your business.

Section 3, Tools and Technologies, shows how new devices and models can be implemented into the growth of global business. This comprehensive section includes such chapters as On-Line Credit Card Payment Processing and Fraud Prevention for e-Business by Wichian Premchaiswadi and James G. Williams, breaking down security measures involved in account payment and credit card processing, and Achieving Electric Restoration Logistical Efficiencies During Critical Infrastructure Crisis Response by Murray E. Jennex, Robert Judge, Eric Frost, and Teresa Durbin, an important look into crisis management and the role business infrastructure (especially within the energy sector) must play in the process. Another fantastic chapter in section 3 is Learning Organizations or Organizations for Learning? How Small Firms can Learn from Planned and Random Technical Problem-Solving by Corrado lo Storto, detailing knowledge management and learning strategies for keeping employees informed and sharp in critical thinking. The section contains a diverse selection of the latest strategies, tools, and technologies that businesses have begun to adopt around the globe.

Section 4, Utilization and Application, describes how various strategies and technologies in global business have been utilized and offers insight on important lessons for their continued use and evolution.  This section is filled with case studies and research from leading industry members around the world, including selections such as The ‘Knock-on' Effect of E-Business upon Graphic Design SMEs in South Wales by Lyndon Murphy, Joanna Jones, Huw Swayne, and Brychan Thomas; Lessons Learned from the NASA Astrobiology Institute by Lisa Faithorn and Baruch S. Blumberg; and even as diverse as Exploring Organizational Learning and Knowledge Exchange through Poetry by Louise Grisoni. Section 4 has the broadest range of topics, the largest volume of chapters, and contains works from authors from over a dozen countries. 

Section 5, Organizational and Social Implications, discusses the human impact on global business, and how people influence the decision making and directions that companies take, with topics including human resource management, synergy, information transfer, and many more. The section includes chapters such as Trust, Virtual Teams, and Grid Technology by Genoveffa Giambona, Nicholas L.J. Silburn, and David W. Birchall, detailing the importance of employee trust and security measures in place in networked technologies within a business. Another representative chapter is The Multicultural Organization by Tongo Constantine Imafidon, part of a group of chapters on culture in business. Closing out section five is The Benefits of Home-Based Working's Flexibility by Diana Benito Osorio, which, as the title suggests, compiles benefits of home business and strategies for growth in small and home businesses.

Section 6, Managerial Impact, presents focused coverage of global business as it relates to managerial improvements and considerations in the workplace. In Assessment Strategies for Servant Leadership Practice in the Virtual Organization, Darin R. Molnar writes about “servant leadership,” a method gaining popularity in recent decades as a management technique, and its integration into virtual organizations. Prioritizing Corporate R&D Capabilities by Hui-Ru Chi, Pei-Ju Yu, and Yuan-Chieh Chang offers strategies and lessons learnt about the importance of research and development, with surveys from managers of different industries relaying their findings. An always vital topic in management is succession, and Managerial Succession and E-Business by Anthonia Adenike Adeniji closes out section 6.

Section 7, Critical Issues, addresses vital issues related to global business, including ethics, security, digital divide, intellectual capital, the role of culture and gender, and business as social enterprise. Chapters such as An Aristotelian View of Knowledge for Knowledge Management by David Schwartz break down new theoretical insights in knowledge management, from a viewpoint not often considered within business development and management. The section has a broad range of critical, theoretical, and analytical topics, and closes out with two fascinating chapters: Against Strong Copyright in E-Business by D. E. Wittkower and The Structure of Theory and the Structure of Scientific Revolutions by Steven E. Wallis. These two chapters take sometimes marginalized or ignored topics and show their vital relevance to global business as ways of understanding how such things as intellectual property or organizational (r)evolution can inhibit or shape growth.

Section 8, Emerging Trends, highlights areas for future research within the field of global business, while exploring new avenues for the advancement of the discipline. This section holds chapters such as The Global Telecommunications Industry Facing the IP Revolution by Harald Gruber, discussing how Internet Protocols are changing, and what businesses inside and outside the telecommunications industry must do to adapt and grow. Another emerging topic is covered in Organizational Password Policy by Alex Ozoemelem Obuh and Ihuoma Sandra Babatope, wherein the authors discuss the importance of keeping strict security measures such as password protection within businesses. As technology expands, and knowledge management grows into distance learning and cultural integration, chapters such as Tailor-Made Distance Education as a Retention Strategy: The "Learning at the Workplace" Program in Thailand by Prathurng Hongsranagon become vital resources for managers of global businesses.

Although the primary organization of the contents in this multi-volume work is based on its eight sections, offering a progression of coverage of the important concepts, methodologies, technologies, applications, social issues, and emerging trends, the reader can also identify specific contents by utilizing the extensive indexing system listed at the end of each volume.  Furthermore to ensure that the scholar, researcher, and educator have access to the entire contents of this multi volume set as well as additional coverage that could not be included in the print version of this publication, the publisher will provide unlimited multi-user electronic access to the online aggregated database of this collection for the life of the edition, free of charge when a library purchases a print copy.  This aggregated database provides far more contents than what can be included in the print version, in addition to continual updates. This unlimited access, coupled with the continuous updates to the database ensures that the most current research is accessible to knowledge seekers.

As a comprehensive collection of research on the latest findings related to multinational and multicultural enterprises, Global Business: Concepts, Methodologies, Tools and Applications, provides researchers, administrators, and all audiences with a complete understanding of the development of applications and concepts in global business. Given the vast number of issues concerning usage, failure, success, policies, strategies, and applications of global business in organizations, Global Business: Concepts, Methodologies, Tools and Applications addresses the demand for a resource that encompasses the most pertinent research in global business development, deployment, and impact.

Author(s)/Editor(s) Biography

Information Resources Management Association (IRMA) is a research-based professional organization dedicated to advancing the concepts and practices of information resources management in modern organizations. IRMA's primary purpose is to promote the understanding, development and practice of managing information resources as key enterprise assets among IRM/IT professionals. IRMA brings together researchers, practitioners, academicians, and policy makers in information technology management from over 50 countries.