Handbook of Research on Contemporary Theoretical Models in Information Systems

Handbook of Research on Contemporary Theoretical Models in Information Systems

Yogesh K. Dwivedi (Swansea University, UK), Banita Lal (Nottingham Trent University, UK), Michael D. Williams (Swansea University, UK), Scott L. Schneberger (Principia College, USA) and Michael Wade (York University, Canada)
Release Date: May, 2009|Copyright: © 2009 |Pages: 660
ISBN13: 9781605666594|ISBN10: 1605666599|EISBN13: 9781605666600|DOI: 10.4018/978-1-60566-659-4


Theory is considered to be the bedrock of academic research, often being viewed as the foundation upon which scientific enquiry is organized and built. Despite its ubiquity throughout information systems research, there is much that remains unknown about theory.

The Handbook of Research on Contemporary Theoretical Models in Information Systems provides a comprehensive overview and coverage of various theories, models, and related approaches used within information systems research. A defining collection of field advancements, this Handbook of Research offers examples and descriptions of real-world applications of various theories based on empirical studies.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Capability theory
  • Diffusion of innovation
  • Evolutionary diffusion theory
  • Grounded theory approach
  • Health information system theory
  • Information Systems Research
  • Language-action perspective
  • Structural equation modeling
  • Systems analysis and design
  • Technology acceptance model

Reviews and Testimonials

"Considering the richness and depth of the content, we firmly believe that this Handbook will be an excellent resource for readers who wish to learn about the various theories and models applicable to IS research, as well as those interested in finding out when and how to apply these theories and models in order to investigate diverse research issues."

– Yogesh K. Dwivedi, Swansea University, UK

Table of Contents and List of Contributors

Search this Book:
Yogesh K. Dwivedi, Banita Lal, Michael D. Williams, Scott L. Schneberger, Michael Wade
Editorial Advisory Board
Table of Contents
Robert M. Davidson
Shirley Gregor
Prashant Palvia
Hugh J. Watson
Yogesh K. Dwivedi, Banita Lal, Michael D. Williams, Scott L. Schneberger, Michael Wade
Yogesh K. Dwivedi, Banita Lal, Michael D. Williams, Scott L. Schneberger, Michael Wade
Chapter 1
Brent Furneaux, Michael Wade
Constructs and the relationships between them are widely considered to be central to theory development and testing. Over time, information systems... Sample PDF
Theoretical Constructs and Relationships in Information Systems Research
Chapter 2
Marlei Pozzebon, Eduardo Diniz, Martin Jayo
The multilevel framework proposed in this chapter is particularly useful for research involving complex and multilevel interactions (i.e.... Sample PDF
Adapting the Structurationist View of Technology for Studies at the Community/Societal Levels
Chapter 3
Susan Gasson
This chapter provides a brief introduction to the grounded theory (GT) approach to research, discussing how it has been used in information systems... Sample PDF
Employing a Grounded Theory Approach for MIS Research
Chapter 4
Critical Realism  (pages 57-76)
Sven A. Carlsson
Different strands of non-positivistic research approaches and theories, for example, constructivism, grounded theory, and structuration theory, have... Sample PDF
Critical Realism
Chapter 5
Nicholas Roberts, Varun Grover
Structural equation modeling (SEM) techniques have significant potential for assessing and modifying theoretical models. There have been 171... Sample PDF
Theory Development in Information Systems Research Using Structural Equation Modeling: Evaluation and Recommendations
Chapter 6
Daniel Carbone
The aim of this chapter is to bridge the gap between what is known about IS theory and the specifics characteristics of health to develop an... Sample PDF
An Evidence-Based Health Information System Theory
Chapter 7
Karthikeyan Umapathy
The Language-action perspective (LAP) provides an alternative foundation for analyzing and designing effective information systems. The fundamental... Sample PDF
Language-Action Perspective (LAP)
Chapter 8
Ram B. Misra, Doncho Petkov, Olga Petkova
In this chapter, the authors analyze recent developments linking design science to systems analysis and design research and the growing area of the... Sample PDF
Research Directions on Incorporating Work System Method Ideas in Systems Analysis and Design
Chapter 9
The Value of Flexibility  (pages 141-163)
Rodrigo Castelo, Miguel Mira da Silva
Though IT investments are risky by nature, most of the traditional investment valuation models do not have risk in account, leading to erroneous... Sample PDF
The Value of Flexibility
Chapter 10
Nandish V. Patel
The problem addressed is how to design rationally information systems for emergent organization. Complexity and emergence are new design problem... Sample PDF
The Theory of Deferred Action: Informing the Design of Information Systems for Complexity
Chapter 11
Mahmud Akhter Shareef, Vinod Kumar, Uma Kumar, Ahsan Akhter Hasin
E-government (EG) enables governments to provide citizens easier and electronic access to information and modernized services through personal... Sample PDF
Diffusion of Innovation and Capability Theory in the Context of E-Government
Chapter 12
Linda Wilkins, Paula Swatman, Duncan Holt
Improved understanding of issues affecting uptake of innovative technology is important for the further development of e-business and its... Sample PDF
Evolutionary Diffusion Theory
Chapter 13
Ahmed Y Mahfouz
Based on the theory of reasoned action, the technology acceptance model (TAM) has been one of the most widely used theories in management... Sample PDF
Contemporary Information Systems Alternative Models to TAM: A Theoretical Perspective
Chapter 14
Francisco Chia Cua, Tony C. Garrett
The literature review on case study design does not explain how the complex relationships (the issues) in a case study are identified. A top down... Sample PDF
Diffusion of Innovations Theory: Inconsistency Between Theory and Practice
Chapter 15
Joseph Bradley
As global business markets become increasingly competitive, firms look to information technology to manage and improve their performance. Timely and... Sample PDF
The Technology Acceptance Model and Other User Acceptance Theories
Chapter 16
Clyde W. Holsapple, Jiming Wu
The resource-based view of the firm attributes superior firm performance to organizational resources that are valuable, rare, non-substitutable, and... Sample PDF
A Resource-Based Perspective on Information Technology, Knowledge Management, and Firm Performance
Chapter 17
Cecilia Rossignoli, Lapo Mola, Antonio Cordella
The aim of this chapter is to analyse electronic marketplaces from an organisational point of view. These marketplaces are considered as a... Sample PDF
Reconfiguring Interaction Through the E-Marketplace: A Transaction Cost Theory Based Approach
Chapter 18
Qun Wu, Jiming Wu, Juan Ling
While some studies have found a significant link between information technology (IT) and firm performance, others have observed negative or zero... Sample PDF
Applying Social Network Theory to the Effects of Information Technology Implementation
Chapter 19
John McAvoy, Tom Butler
Information system development, like information systems adoption, can be considered to be a change process; yet problems arise when change is... Sample PDF
Competing Commitments Theory
Chapter 20
Tom Butler, Ciaran Murphy
Recent studies have highlighted the utility of the resource-based view (RBV) in understanding the development and application of IT capabilities and... Sample PDF
Researching IT Capabilities and Resources: An Integrative Theory of Dynamic Capabilities and Institutional Commitments
Chapter 21
Tsz-Wai Lui, Gabriele Piccoli
As the use of customer service as a tool to create customer value and differentiation continues to increase, the set of customer services that... Sample PDF
Toward a Theory of IT-Enabled Customer Service Systems
Chapter 22
James J. Jiang, Gary Klein
Expectation-confirmation theory (ECT) posits that satisfaction is determined by interplay of prior expectations and perception of delivery. As such... Sample PDF
Expectation-Confirmation Theory: Capitalizing on Descriptive Power
Chapter 23
Amany Elbanna
Actor network theory is a sociological theory that emerged as a useful vehicle to study technology and information systems. This chapter gives the... Sample PDF
Actor Network Theory and IS Research
Chapter 24
Social Capital Theory  (pages 420-433)
Hossam Ali-Hassan
Social capital represents resources or assets rooted in an individual’s or in a group’s network of social relations. It is a multidimensional and... Sample PDF
Social Capital Theory
Chapter 25
Faraja Teddy Igira, Judith Gregory
This chapter reviews the origins, approaches and roles associated with the use of cultural historical activity theory (CHAT) in information systems... Sample PDF
Cultural Historical Activity Theory
Chapter 26
Dianne P. Ford, Catherine E. Connelly, Darren B. Meister
In this chapter, the authors do a citation analysis on Hofstede’s Culture’s Consequences in IS research to re-examine how IS research has used... Sample PDF
Hofstede's Dimensions of National Culture in IS Research
Chapter 27
Deirdre Hynes, Helen Richardson
This chapter introduces and discusses domestication theory—essentially about giving technology a place in everyday life—and its relevance and... Sample PDF
What Use is Domestication Theory to Information Systems Research?
Chapter 28
Personal Construct Theory  (pages 496-515)
Peter Caputi, M. Gordon Hunter, Felix B. Tan
The development of any discipline is related to the strength of its underpinning theoretical base. Wellestablished disciplines have a diversity of... Sample PDF
Personal Construct Theory
Chapter 29
Anne Beaudry
New information technology implementations, as major modifications to existing ones, bring about changes in the work environment of individuals that... Sample PDF
Coping with Information Technology
Chapter 30
John W. Lounsbury, R. Scott Studham, Robert P. Steel, Lucy W. Gibson, Adam W. Drost
Drawing on Holland’s (1985, 1996) vocational theory and based on a sample of 9,011 IT professionals, two research questions were investigated. On... Sample PDF
Holland's Vocational Theory and Personality Traits of Information Technology Professionals
Chapter 31
Mahmud Akhter Shareef, Vinod Kumar, Uma Kumar, Ahsan Akhter Hasin
Research related to the impact of individual characteristics in their acceptance of online systems driven by information and communication... Sample PDF
Theory of Planned Behavior and Reasoned Action in Predicting Technology Adoption Behavior
About the Contributors


Theory is generally considered to be the bedrock of academic research, the foundation upon which scientific enquiry is organized and built. Yet, for many of us, theory is a ‘black box’, something that we know must be present in research, but for which very little guidance is provided. Indeed, when research papers are rejected by journals, or challenged at conferences, it is more often than not due to problems with theory (or a lack of theory). We have seen many examples of this in our own careers as journal and conference editors. While there are well established norms and guidelines to remedy problems with statistical methods and research design, issues with theory are much less obvious to diagnose and resolve. Thus, the objective of this Handbook is to address the following question – How can the use of theory be improved in IS research?

To answer such a question, it is important to examine the diversity of the various theories and models used in IS research. In particular, IS research draws heavily upon theories developed in a variety of complementary disciplines, such as Computer Science, Psychology, Sociology, Management, Economics, and Mathematics. IS research has developed or appropriated theories to examine central disciplinary themes such as IS development, adoption, implementation, training, and application, as well as strategic, social and political factors. The ISWorld wiki site ‘Theories Used in IS Research’ has listed more than fifty such theories and models. While this resource provides a very useful starting point to locate and learn about various theories, it does not provide the kind of depth that many researchers require when deciding whether or not to use a particular theory in their research. Links provided to articles that have used a theory can be helpful, but once again, these papers may not present a full account of the theory, or they may offer a slightly modified and fragmented version.

Indeed, finding information about theory can be difficult and intimidating for new researchers. We have seen multiple instances of submissions either lacking theory or using it inappropriately. Even if a researcher manages to identify an appropriate theory for undertaking research, he or she may struggle to determine an appropriate research design that complements the identified theory. Or worse, a researcher may begin with the research design and then try to retrofit a theory after the fact.

The above discussion suggests that despite its ubiquity throughout IS research, there is much that remains unknown about theory. In our view, many of the theories used in IS research are not particularly well understood by IS researchers. For instance, there are few frameworks that have been developed to organize the various theories employed in IS research, and there has been less than extensive work conducted to date on the categorization of the conceptual variables used in IS research. Furthermore, there is a general paucity of work that establishes theoretical ties between IS research and research in other disciplines. Consequently, the correct identification and application of theory becomes particularly challenging for all researchers, and particularly those who may be at the start of their academic careers. By rigorously studying and documenting the theories that have been developed and used within IS research, we believe that it is possible to advance the discipline.

The need for greater understanding of theory in IS research suggests that a literary and meta-analytic collection of IS-related theories and models not only provides a significant contribution to IS knowledge, but also provides a valuable aid to IS researchers. Therefore, the overall mission of the Handbook of Research on Contemporary Theoretical Models in Information Systems is to provide a comprehensive understanding and coverage of the various theories, models and related research approaches used within IS research. Specifically, it aims to focus on the following key objectives:

  • To examine in detail a number of key theories and models applicable to studying IS/IT management issues;
  • To provide a critical review/meta-analysis of IS/IT management articles that have used a particular theory/model;
  • To link theories with appropriate research designs;
  • To provide examples of real world applications of theories based on empirical analysis;
  • To provide an understanding of traditional and contemporary methods for building and testing theory.

This Handbook contributes to a number of theories, models and research approaches. The theoretical contribution of this book is that it synthesizes the relevant literature in order to enhance knowledge of IS theories and models from various perspectives. Included in the Handbook is an extensive list of theories and models, including detailed descriptions of: actor-network theory, capability theory, commitment theory, coping theory, critical realism, cultural historical activity theory, diffusion of Innovations theory, domestication theory, evolutionary diffusion theory, dynamic capability theory, expectation-confirmation theory, grounded theory, Hofstede’s cultural consequences, institutional theory, language action perspective, media richness theory, personal construct theory, the resource-based view of the firm, social network theory, social capital theory, structuration theory, the technology acceptance model (TAM), the theory of deferred action, the theory of competing commitments, the theory of planned behavior (TPB), the theory of reasoned action (TRA), transaction cost theory, the value of flexibility, vocational theory, the work systems life cycle (WSLC) model, as well as structural equation modelling (SEM). These theories and approaches have multi-disciplinary origins, suggesting that this Handbook not only contributes to the body of knowledge within the IS discipline but also to its contributing disciplines.

The Handbook is organized into 31 chapters, co-authored by 63 contributors from 49 different institutions/organizations located in 13 countries (namely, Australia, Bangladesh, Brazil, Canada, Ireland, Italy, New Zealand, Norway, Portugal, South Korea, Sweden, the United Kingdom, and the United States of America). Such geographical and institutional variety indicates that the Handbook has drawn on a collection of wide and diverse perspectives. The 31 chapters have been organized into seven sections, namely: Theory Development and Extension (6 Chapters); Information System Development (4 Chapters); Innovation, Adoption and Diffusion (5 Chapters); Management Theories (5 Chapters); Marketing Theories (2 Chapters); Sociological and Cultural Theories (5 Chapters); and Psychological and Behavioral Theories (4 Chapters).

Considering the richness and depth of the content, we firmly believe that this Handbook will be an excellent resource for readers who wish to learn about the various theories and models applicable to IS research, as well as those interested in finding out when and how to apply these theories and models in order to investigate diverse research issues. The chapters included in the Handbook are also useful for readers who are interested in learning about how various research approaches and methods fit with different theories. The target audience for the Handbook includes researchers and practitioners within the management disciplines in general, and within the IS field in particular.

We sincerely hope that this Handbook will provide a positive contribution to the area of Information Systems. In order to make further research progress and improvement in the understanding of theories and models, we would like to welcome feedback and comments about this handbook from readers. Comments and constructive suggestions can be sent to the Editors care of IGI Global at the address provided at the beginning of the handbook.

Author(s)/Editor(s) Biography

Yogesh K. Dwivedi is a lecturer at the School of Business and Economics at Swansea University in the UK. He was awarded his MSc and PhD by Brunel University in the UK, receiving a Highly Commended award for his doctoral work by the European Foundation for Management and Development. His research focuses on the adoption and diffusion of ICT in organisations and in addition to authoring a book and numerous conference papers, has co-authored papers accepted for publication by journals such as Communications of the ACM, the Information Systems Journal, the European Journal of Information Systems, and the Journal of the Operational Research Society. He is Senior Editor of DATABASE for Advances in Information Systems, Managing Editor of Journal of Electronic Commerce Research, Assistant Editor of Transforming Government: People, Process and Policy and a member of the editorial board/review board of a number of other of other journals, and is a member of the Association of Information Systems, IFIP WG8.6 and the Global Institute of Flexible Systems Management, New Delhi.
Banita Lal is a lecturer in the Nottingham Business School, Nottingham Trent University, UK. She obtained her PhD and MSc in Information Systems from the School of Information Systems, Computing and Mathematics, Brunel University. Her research interests involve examining the individual and organizational adoption and usage of ICTs and technology-enabled alternative forms of working. She has published several research papers in internationally refereed journals such as Industrial Management and Data Systems,Information Systems Frontiers, Electronic Government, International Journal of Mobile Communications, and Transforming Government: People, Process and Policy, and has presented several papers at several international conferences.
Michael D. Williams is a professor in the School of Business and Economics at Swansea University in the UK. He holds a BSc from the CNAA, an MEd from the University of Cambridge, and a PhD from the University of Sheffield. He is a member of the British Computer Society and is registered as a chartered engineer. Prior to entering academia professor Williams spent twelve years developing and implementing ICT systems in both public and private sectors in a variety of domains including finance, telecommunications, manufacturing, and local government, and since entering academia, has acted as consultant for both public and private organizations. He is the author of numerous fully refereed and invited papers within the ICT domain, has editorial board membership of a number of academic journals, and has obtained external research funding from sources including the European Union, the Nuffield Foundation, and the Welsh Assembly Government.
Scott L. Schneberger is a professor and the Dean of Academics at Principia College, Elsah, IL, most recently at the Walker College of Business at Appalachian State University where he was an associate professor and co-executive director of the Center for Applied Research in Emerging Technologies. Scott has also taught business information systems courses at the Richard Ivey School of Business at the University of Western Ontario, and the Robinson School of Business at Georgia State University. He has taught undergraduate and graduate students, MBAs, and executive MBAs, PhDs, and delivered executive education information systems courses to corporations. Scott has published in numerous academic research journals, presented at leading conferences, published business teaching cases, and authored information systems books. Before entering academia, Scott served twenty years in the U.S. Navy as an intelligence officer, retiring at the rank of Commander. He is a combat veteran, and served in ships, submarines, and aircraft. His last naval position was Head of Plans and Policy, Information Systems, for the Director of Naval Intelligence in The Pentagon.
Michael R. Wade is an associate professor of Management Information Systems at the Schulich School of Business, York University, Toronto, where he also holds the position of associate director of the International MBA Program. He received a PhD from the Ivey Business School at the University of Western Ontario. Professor Wade has worked extensively with public and private sector organizations to further an understanding of the strategic use of information systems for sustainable competitive advantage. He has lived and worked in seven countries across four continents and consulted for top international organizations including Cisco Systems and IBM. His research has appeared in journals such as MIS Quarterly, Strategic Management Journal, and the Communications of the ACM. Professor Wade is co-author of the textbook Information Systems Today: Canadian Edition, and has co-authored two e-commerce casebooks.


Editorial Board

  • Robert M. Davison, City University of Hong Kong, Hong Kong
  • Guy Fitzgerald, Brunel University, UK
  • Sid Huff, Victoria University of Wellington, New Zealand
  • Frank Land, The London School of Economics & Political Science, UK
  • Prashant Palvia, The University of North Carolina at Greensboro, USA
  • Mohini Singh, RMIT University, Australia
  • Rajiv Ranjan Tewari, University of Allahabad, India
  • Geoff Walsham, The University of Cambridge, UK
  • Vishanth Weerakkody, Brunel University, UK