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Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes)

Release Date: July, 2011. Copyright © 2012. 3164 pages.
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DOI: 10.4018/978-1-60960-783-8, ISBN13: 9781609607838, ISBN10: 160960783X, EISBN13: 9781609607845
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MLA

Management Association, Information Resources. "Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes)." IGI Global, 2012. 1-3164. Web. 19 Jun. 2013. doi:10.4018/978-1-60960-783-8

APA

Management Association, I. (2012). Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes) (pp. 1-3164). doi:10.4018/978-1-60960-783-8

Chicago

Management Association, Information Resources. "Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes)." 1-3164 (2012), accessed June 19, 2013. doi:10.4018/978-1-60960-783-8

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Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes)
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Description

The impact that information technology has on collective knowledge, the lifeblood of any organization, is still being fully realized and understood.

Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications demonstrates exhaustively the many applications, issues, and techniques applied to the science of recording, categorizing, using and learning from the experiences and expertise acquired by the modern organization. A much needed collection, this multi-volume reference presents the theoretical foundations, research results, practical case studies, and future trends to both inform the decisions facing today's organizations and the establish fruitful organizational practices for the future. Practitioners, researchers, and academics involved in leading organizations of all types will find useful, grounded resources for navigating the ever-changing organizational landscape.

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Table of Contents and List of Contributors

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1.
David Griffiths (University of Edinburgh, UK), Serge Koukpaki (University of Edinburgh, UK)
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$37.50
2.
Fadi Salem (Dubai School of Government, UAE), Yasar Jarrar (Dubai School of Government, UAE)
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$37.50
3.
Stavros T. Ponis (National Technical University Athens, Greece), George Vagenas (National Technical University Athens, Greece), Epaminondas Koronis (University of Warwick, UK)
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4.
C. Bruen (Trinity College Dublin, Ireland), N. Fitzpatrick (Dublin Institute of Technology, Ireland), P. Gormley (National University of Ireland at Galway, Ireland), J. Harvey (Dublin Institute of Technology, Ireland), C. McAvinia (National University of Ireland at Maynooth, Ireland)
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5.
Betsy Van der Veer Martens (University of Oklahoma, USA), Suliman Hawamdeh (University of Oklahoma, USA)
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6.
V. Baskaran (Ryerson University, Canada), R.N.G Naguib (Coventry University, UK), A. Guergachi (Ryerson University, Canada), R.K. Bali (Coventry University, UK), H. Arochen (Coventry University, UK)
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7.
Michael A. Chilton (Kansas State University, USA), James M. Bloodgood (Kansas State University, USA)
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8.
Kishore Gopalakrishna Pillai (Leeds University, UK), Ronald E. Goldsmith (Florida State University, USA)
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9.
Jean-Pierre Booto Ekionea (University of Moncton, Canada), Deborah E. Swain (North Carolina Central University, USA)
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10.
Elham Mousavidin (University of Houston, USA), Lakshmi Goel (University of North Florida, USA)
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11.
Lesley S. J. Farmer (California State University, Long Beach, USA)
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12.
Peter Smith (The Leadership Alliance Inc., Canada), Elayne Coakes (University of Westminster, UK)
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13.
Ronald Freeze (Arizona State University, USA), Uday Kulkarni (Arizona State University, USA)
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14.
Alberto Carneiro (Autonomous University of Lisbon, Portugal)
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15.
Oliver Krone (Independent Scholar, Germany)
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16.
Anna Wiewiora (Queensland University of Technology, Australia), Bambang Trigunarsyah (Queensland University of Technology, Australia), Glen Murphy (Queensland University of Technology, Australia)
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17.
César Camisón-Zornoza (Universitat Jaume I, Spain), Montserrat Boronat-Navarro (Universitat Jaume I, Spain)
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18.
Celina M. Olszak (University of Economics, Poland), Ewa Ziemba (University of Economics, Poland)
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19.
Olga M. Alegre (University of La Laguna, Spain), Luis M. Villar (University of Seville, Spain)
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20.
Christian Harteis (University of Regensburg, Germany)
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21.
Nhu T. B Nguyen (Japan Advanced Institute of Science and Technology, Japan), Katsuhiro Umemoto (Japan Advanced Institute of Science and Technology, Japan)
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22.
Yanqing Duan (University of Bedfordshire Business School, UK), Mark Xu (University of Portsmouth, UK), Weizhe Feng (China Agricultural University, China)
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23.
Richard T. Herschel (Saint Joseph’s University, USA), Ira Yermish (Saint Joseph’s University, USA)
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24.
Murray E. Jennex (San Diego State University, USA), Stefan Smolnik (European Business School (EBS), Germany), David Croasdell (University of Nevada, Reno, USA)
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25.
Ileana Hamburg (Institut Arbeit und Technik, FH Gelsenkirchen, Germany), Timothy Hall (University of Limerick, Ireland)
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26.
Nicole M. Radziwill (Espresso Labs, USA), Ronald F. DuPlain (Espresso Labs, USA)
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27.
Meir Russ (University of Wisconsin-Green Bay, USA), Robert Fineman (Independent Consultant, USA), Riccardo Paterni (Professione Lavoro ®, Italy), Jeannette K. Jones (American Intercontinental University, USA)
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28.
Stephen McLaughlin (National University of Ireland Maynooth, IVI)
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29.
Nilmini Wickramasinghe (Illinois Institute of Technology, USA)
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30.
Saad Haj Bakry (King Saud University, Saudi Arabia), Abdulkader Alfantookh (Ministry of Higher Education, Saudi Arabia)
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31.
David A. Griffiths (University of Edinburgh, Scotland), Serge Koukpaki (University of Edinburgh, Scotland), Brian Yan Martin (University of Edinburgh, Scotland)
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32.
Huosong Xia (Wuhan University of Science & Engineering, China), Amar Gupta (University of Arizona, USA)
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33.
Kerstin Fink (University of Innsbruck, Austria)
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34.
Pankaj Kamthan (Concordia University, Canada), Terrill Fancott (Concordia University, Canada)
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35.
Knowledge Patterns (pages 578-586)
Jörg Rech (Fraunhofer Institute for Experimental Software Engineering, Germany), Raimund Feldmann (Fraunhofer Center for Experimental Software Engineering, USA), Eric Ras (Fraunhofer Institute for Experimental Software Engineering, Germany)
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$37.50
36.
Hepu Deng (RMIT University, Australia)
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$37.50
37.
Hanlie Smuts (University of South Africa and Mobile Telephone Networks (Pty) Ltd, South Africa), Alta van der Merwe (University of South Africa and Meraka Institute, CSIR, South Africa), Marianne Loock (University of South Africa, South Africa)
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$37.50
38.
Alan C. Gillies (University of Central Lancashire, UK), Jeanette Galloway (North Mersey Health Informatics Service, UK)
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39.
Enrique Paniagua Arís (Universidad de Murcia, España), Belén López Ayuso (Universidad Católica San Antonio de Murcia, España)
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40.
Meir Russ (University of Wisconsin-Green Bay, USA), Robert Fineman (Independent Consultant, USA), Jeannette K. Jones (American Intercontinental University, USA)
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42.
Yun Lin (Agresso, Norway), John Krogstie (IDI, NTNU, Norway)
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43.
Daniela Butan (University of Limerick, Ireland), Emma O’Brien (University of Limerick, Ireland), Mark Southern (University of Limerick, Ireland), Seamus Clifford (University of Limerick, Ireland)
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44.
Nelson Leung (RMIT International University, Vietnam)
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45.
Agnieta B. Pretorius (Tshwane University of Technology, South Africa), F.P. (Petrie) Coetzee (F.P. (Petrie) CoetzeeTshwane University of Technology, South Africa)
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46.
Herbert Robinson (London South Bank University, UK)
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47.
Carolina López-Nicolás (University of Murcia, Spain), Ángel L. Meroño-Cerdán (University of Murcia, Spain)
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48.
Leonardo Candela (Consiglio Nazionale delle Ricerche, Italy), Donatella Castelli (Consiglio Nazionale delle Ricerche, Italy), Pasquale Pagano (Consiglio Nazionale delle Ricerche, Italy)
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49.
Luiz Fernando de Barros Campos (Federal University of Minas Gerais, Brazil)
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50.
Raija Halonen (National University of Ireland, Galway, Ireland & University of Oulu, Finland), Heli Thomander (University of Oulu, Finland), Elisa Laukkanen (University of Oulu, Finland)
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51.
John Wang (Montclair State University, USA), Xiaohua Hu (Drexel University, USA), Kimberly Hollister (Montclair State University, USA), Dan Zhu (Iowa State University, USA)
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52.
Emanuel Camilleri (Ministry of Finance, Economy and Investment, Malta)
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53.
Roberta Sturm (Saarland University, Germany), Christoph Igel (Saarland University, Germany)
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54.
Heather Wharrad (The University of Nottingham, UK), Richard Windle (The University of Nottingham, UK)
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55.
Richard Windle (The University of Nottingham, UK), Heather Wharrad (The University of Nottingham, UK)
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56.
Karen Harrison (Coventry University, UK), Lorraine McFarland (Coventry University, UK)
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57.
Joachim Jean-Jules (Université de Sherbrooke, Canada), Alain O. Villeneuve (Université de Sherbrooke, Canada)
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58.
Linda Leung (University of Technology Sydney, Australia), Tania Humphreys (University of Technology Sydney, Australia), Alastair Weakley (University of Technology Sydney, Australia)
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$37.50
59.
Tanja Arh (Jožef Stefan Institute, Slovenia), Vlado Dimovski (University of Ljubljana, Faculty of Economics, Slovenia), Borka Jerman Blažic (Jožef Stefan Institute, Slovenia)
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$37.50
60.
Carlos Solis (Lero, Ireland), Nour Ali (Lero, Ireland)
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$37.50
61.
Francisco Milton Mendes Neto (Rural Federal University of the Semi-Arid, Brazil), Marçal José de Oliveira Morais (State University of the Ceará, Brazil)
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62.
Gian Piero Zarri (University Paris-EstFrance)
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63.
Alan Eardley (Staffordshire University, UK), Lorna Uden (Staffordshire University, UK)
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64.
Steve Wheeler (University of Plymouth, UK)
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65.
Clif Kussmaul (Muhlenberg College and Elegance Technologies, Inc., USA)
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67.
Pasquale Del Vecchio (University of Salento, Italy), Valentina Ndou (University of Salento, Italy)
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68.
Claudia Loebbecke (University of Cologne, Germany), Albert Angehrn (Centre for Advanced Learning Technologies (CALT), INSEAD, France)
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$37.50
69.
David Pullinger (London, UK)
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$37.50
70.
Kenneth Owen (Lakehead University, Canada), Robert Willis (Vancouver Island University, Canada)
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$37.50
71.
Dimitris Karagiannis (BOC Group, Austria), Robert Woitsch (BOC Group, Austria), Vedran Hrgovcic (University of Vienna, Austria)
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$37.50
72.
Eleonora Di Maria (University of Padova, Italy), Stefano Micelli (Ca’ Foscari University, Italy)
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$37.50
73.
Chris Brook (Curtin University of Technology, Australia), Graeme Lock (Edith Cowan University, Australia)
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$37.50
74.
Elinor Clarke (Coventry University, UK)
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$37.50
75.
J. Gairín-Sallán (Universitat Autònoma de Barcelona, Spain), D. Rodríguez-Gómez (Universitat Autònoma de Barcelona, Spain)
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$37.50
76.
Nilmini Wickramasinghe (Illinois Institute of Technology, USA), Elie Geisler (Illinois Institute of Technology, USA)
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$37.50
77.
Karen Ousey (University of Huddersfield, UK), Stephen White (University of Huddersfield, UK)
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$37.50
78.
Won-Chen Chang (National Cheng Kung University, Taiwan), Sheng-Tung Li (National Cheng Kung University, Taiwan)
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$37.50
79.
Debbie Richards (Macquarie University, Australia)
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$37.50
80.
Kathleen E. Greenaway (Ryerson University, Canada), David C.H. Vuong (Queen’s University, Canada)
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$37.50
81.
Elsa Rhoads (The George Washington University, Institute of Knowledge & Innovation, USA), Kevin J. O’Sullivan (New York Institute of Technology, USA), Michael Stankosky (The George Washington University, USA)
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$37.50
82.
Antonio Badia (University of Louisville, USA)
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$37.50
83.
Philip Mattek (University of Wisconsin-Green Bay, USA)
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$37.50
84.
George Tovstiga (University of Reading, UK), Len Korot (Institute for Global Management, USA), Leo-Paul Dana (University of Canterbury Christchurch, New Zealand), Gerard McElwee (University of Lincoln, UK)
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$37.50
85.
Stephen M. Mutula (University of Botswana, Botswana), Daisy Jacobs (University of Zululand, South Africa)
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86.
Mihaela Cornelia Dan (Academy of Economic Studies, Romania), Simona Vasilache (Academy of Economic Studies, Romania), Alina Mihaela Dima (Academy of Economic Studies, Romania)
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$37.50
87.
Zawiyah Mohd Yusof (Universiti Kebangsaan Malaysia, Malaysia), Mohd Bakhari Ismail (Universiti Kebangsaan Malaysia, Malaysia)
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$37.50
88.
Jean-Eric Pelet (Department of Marketing and Information System, France), Panagiota Papadopoulou (University of Athens, Greece)
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89.
Kiyoshi Murata (Meiji University, Japan)
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90.
Nor’Aini Yusof (Universiti Sains Malaysia, Malaysia), Mohd Wira Mohd Shafiei (Universiti Sains Malaysia, Malaysia)
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$37.50
91.
Neeta Baporikar (College of Applied Sciences Salalah, Sultanate of Oman)
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92.
Tatiana de Almeida Furquim (SERPRO and University of Brasília, Brazil), Sueli Angelica do Amaral (University of Brasília, Brazil)
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93.
Richard Brunet-Thornton (IMCA/GARC, UK), Vladimír Bureš (University of Hradec Králové, Czech Republic)
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94.
Jane Louise Hunter (University of Western Sydney, Australia)
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95.
Minwir Al-Shammari (University of Bahrain, Kingdom of Bahrain)
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$37.50
96.
Dov Te’eni (Dov Te’eniTel-Aviv University, Israel)
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$37.50
97.
Tareq Z. Ahram (University of Central Florida, USA), Waldemar Karwowski (University of Central Florida, USA), Chris Andrzejczak (University of Central Florida, USA)
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99.
Ian Douglas (Florida State University, USA)
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100.
Maria Elisabetta Cigognini (University of Florence, Italy), Maria Chiara Pettenati (University of Florence, Italy), Palitha Edirisingha (University of Leicester, UK)
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101.
Roberto Biloslavo (University of Primorska, Slovenia), Mojca Prevodnik (University of Primorska, Slovenia)
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102.
Murako Saito (Waseda University, Japan)
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103.
Nikos Tsianos (National & Kapodistrian University of Athens, Greece), Zacharias Lekkas (National & Kapodistrian University of Athens, Greece), Panagiotis Germanakos (University of Cyprus, Cyprus), Constantinos Mourlas (National & Kapodistrian University of Athens, Greece)
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104.
América Martínez Sánchez (Instituto Tecnológico y de Estudios Superiores de Monterrey, México)
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$37.50
105.
Päivi Lohikoski (University of Oulu, Finland)
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$37.50
106.
Corrado lo Storto (University of Naples Federico II, Italy)
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$37.50
107.
Sabrina Leone (Università Politecnica delle Marche, Italy)
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$37.50
108.
Dag von Lubitz (MedSMART Inc., USA and Bieda Poco Dargante Inst., Denmark)
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$37.50
109.
Celia Zárraga-Oberty (Universidad Carlos III de Madrid, Spain)
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$37.50
110.
Paul H.J. Hendriks (Radboud University Nijmegen, The Netherlands), Célio A.A. Sousa (Radboud University Nijmegen, The Netherlands)
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$37.50
111.
Vincent M. Ribière (Bangkok University, Thailand)
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$37.50
112.
Kees Boersma (VU University Amsterdam, The Netherlands), Sytze Kingma (VU University Amsterdam, The Netherlands)
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$37.50
113.
Campbell Booth (University of Strathclyde, UK)
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$37.50
114.
Stefanie Sieber (University of Bamberg, Germany), Andreas Henrich (University of Bamberg, Germany)
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$37.50
115.
Min An (University of Birmingham, UK), Hesham S. Ahmad (University of Birmingham, UK)
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116.
Edson P. Pimentel (Federal University of ABC, Santo André, SP, Brazil), Marcio Porto Feitosa (Mackenzie P. University, São Paulo, SP, Brazil), Nizam Omar (Mackenzie P. University, São Paulo, SP, Brazil)
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$37.50
117.
L. Baker (Auckland University of Technology, New Zealand), M. J. Greco (Auckland University of Technology, New Zealand), A. Narayanan (Auckland University of Technology, New Zealand)
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$37.50
118.
Sharmila Jayasingam (Universiti Malaya, Malaysia), Mahfooz A. Ansari (University of Lethbridge, Canada)
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$37.50
119.
Jiming Wu (California State University, USA), Hongwei Du (California State University, USA), Xun Li (Nicholls State University, USA), Pengtao Li (California State University, USA)
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$37.50
120.
Suzanne Zyngier (La Trobe University, Australia)
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$37.50
121.
Andreas Schroeder (Victoria University of Wellington, New Zealand), David J. Pauleen (Victoria University of Wellington, New Zealand), Sid L. Huff (Victoria University of Wellington, New Zealand)
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122.
Mario J. Donate-Manzanares (University of Castilla-La Mancha, Spain), Fátima Guadamillas-Gómez (University of Castilla-La Mancha, Spain), Jesús D. Sánchez de Pablo (University of Castilla-La Mancha, Spain)
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$37.50
123.
Matteo Pedrini (Altis – Postgraduate School Business & Society, Italy)
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$37.50
124.
Protecting Knowledge Assets (pages 2151-2157)
G. Scott Erickson (Ithaca College, USA), Helen N. Rothberg (Marist College, USA)
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$37.50
125.
Robert Huggins (University of Wales Institute Cardiff, UK), Maria Weir (Intellectual Assets Centre, UK)
The chapter focuses on how small KIBS (Knowledge-Intensive Business Service) firms manage their knowledge-based processes, or what are termed “intellectual assets.”... Sample PDF | More details...
$37.50
126.
Kaj U. Koskinen (Tampere University of Technology, Finland), Pekka Pihlanto (Turku School of Economics, University of Turku, Finland)
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$37.50
127.
Kam Hou (Kam Hou VATUniversity of Macau, Macau)
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$37.50
128.
Marianne Gloet (Abu Dhabi Women’s College, United Arab Emirates)
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$37.50
129.
Minwir Al-Shammari (University of Bahrain, Kingdom of Bahrain)
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$37.50
130.
Rémy Magnier-Watanabe (University of Tsukuba, Japan), Dai Senoo (Tokyo Institute of Technology, Japan)
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$37.50
131.
Kalotina Chalkiti (Charles Darwin University, Australia), Dean Carson (Charles Darwin University, Australia)
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$37.50
132.
Raul M. Abril (Universitat Pompeu i Fabra, Spain)
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$37.50
133.
Nilmini Wickramasinghe (Illinois Institute of Technology, USA)
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$37.50
134.
Rajiv Khosla (La Trobe University, Australia), Mei-Tai Chu (La Trobe University, Australia), Shinichi Doi (NEC Corporation, Japan), Keiji Yamada (NEC Corporation Japan), Toyoaki Nishida (Kyoto University, Japan)
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$37.50
135.
Anna De Liddo (Open University, UK), Grazia Concilio (Politecnico di Milano, Italy)
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$37.50
136.
César Camisón-Zornoza (Jaume I University, Spain), Montserrat Boronat-Navarro (Jaume I University, Spain)
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$37.50
137.
Qian Huang (University of Science and Technology of China – City University of Hong Kong Joint Advanced Research Centre, China), Robert M. Davison (City University of Hong Kong, Hong Kong), Hefu Liu (University of Science and Technology of China – City University of Hong Kong Joint Advanced Research Centre, China), Jibao Gu (University of Science and Technology of China, China)
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138.
Diana Luck (London Metropolitan Business School, UK & London Metropolitan University, UK)
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$37.50
139.
Wim Veen (Delft University of Technology, The Netherlands), Jan-Paul van Staalduinen (Delft University of Technology, The Netherlands), Thieme Hennis (Delft University of Technology, The Netherlands)
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140.
Biswadip Ghosh (Metropolitan State College of Denver, USA)
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141.
Babak Sohrabi (University of Tehran, Iran), Iman Raeesi (University of Tehran, Iran), Amir Khanlari (University of Tehran, Iran)
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$37.50
142.
Deogratias Harorimana (Southampton Solent University, UK)
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143.
Peter L. Bond (Learning Futures Consulting, UK)
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144.
Piotr Pawlak (Adam Mickiewicz University of Poznan, Poland)
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$37.50
145.
Krystyna Górniak-Kocikowska (Southern Connecticut State University, USA)
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146.
Andrea J. Hester (Southern Illinois University Edwardsville, USA)
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147.
Joowon Park (Korea Advanced Institute of Science and Technology, South Korea), Sooran Jo (Korea Advanced Institute of Science and Technology, South Korea), Junghoon Moon (Korea Advanced Institute of Science and Technology, South Korea)
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148.
Ah-Lian Kor (Leeds Metropolitan University, UK), Graham Orange (Leeds Metropolitan University, UK)
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$37.50
149.
Chuck Huff (St. Olaf College, USA)
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$37.50
150.
Maslin Masrom (University Teknologi Malaysia, Malaysia), Zuraini Ismail (University Teknologi Malaysia, Malaysia)
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$37.50
151.
Murako Saito (Waseda University, Japan)
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$37.50
152.
Meir Russ (University of Wisconsin-Green Bay, USA), Robert Fineman (Independent Consultant, USA), Jeannette K. Jones (American Intercontinental University, USA)
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$37.50
153.
Eva Söderström (University of Skövde, Sweden), Lena Aggestam (University of Skövde, Sweden), Jesper Holgersson (University of Skövde, Sweden)
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$37.50
154.
G. Scott Erickson (Ithaca College, USA), Helen N. Rothberg (Marist College, USA)
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155.
Deborah Everhart (Georgetown University, USA), Kaye Shelton (Dallas Baptist University, USA)
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156.
Dianne P. Ford (Memorial University of Newfoundland, Canada), D. Sandy Staples (Queen’s University, Canada)
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157.
Valerie (C. Y.) Zhu (Xi’an Jiaotong University, China), Linyan Sun (Xi’an Jiaotong University, China)
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158.
Daniel Andriessen (INHolland University of Applied Sciences, The Netherlands)
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159.
Nilmini Wickramasinghe (Illinois Institute of Technology, USA)
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160.
Abdul Kadir Othman (Universiti Teknologi MARA (UiTM), Malaysia), Hazman Shah Abdullah (Universiti Teknologi MARA (UiTM), Malaysia)
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161.
Kerry Tanner (Monash University, Australia)
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162.
Robin S. Poston (University of Memphis), Cheri Speier (Michigan State University)
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163.
Sabrina Leone (Università Politecnica delle Marche, Italy), Giuliana Guazzaroni (Università Politecnica delle Marche, Italy)
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164.
Amelia W. Cheney (Appalachian State University, USA), Richard E. Riedl (Appalachian State University, USA), Robert Sanders (Appalachian State University, USA), John H. Tashner (Appalachian State University, USA)
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165.
Zbigniew Król (Japan Advanced Institute of Science and Technology, Japan and Institute of Philosophy and Sociology of The Polish Academy of Sciences, Poland)
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166.
Sean Tung-Xiung Wu (Shih Hsin University, Taiwan)
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167.
Zuopeng (Justin) Zhang (Zuopeng (Justin) ZhangState University of New York at Plattsburgh, USA)
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168.
Imed Boughzala (TELECOM Business School, France), Moez Limayem (University of Arkansas, USA)
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169.
Darja Smite (Blekinge Institute of Technology, Sweden & University of Latvia and Riga Information Technology Institute, Latvia), Juris Borzovs (University of Latvia and Riga Information Technology Institute, Latvia)
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170.
Maurice I. Yolles (Liverpool John Moores University, UK)
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171.
G. Scott Erickson (Ithaca College, USA), Helen N. Rothberg (Marist College, USA)
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172.
Riikka Kulmala (Turku University of Applied Sciences, Finland), Juha Kettunen (Turku University of Applied Sciences, Finland)
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Frank Land (London School of Economics and Political Science, UK), Urooj Amjad (London School of Economics and Political Science, UK), Sevasti-Melissa Nolas (London School of Economics and Political Science, UK)
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Sandra Moffett (University of Ulster, UK), Martin Doherty (University of Ulster, UK), Rodney McAdam (University of Ulster, UK)
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175.
Khairul Shafee B Kalid (Universiti Teknologi PETRONAS, Malaysia)
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176.
Jean-Louis Ermine (TELECOM Business School, France)
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177.
Kostas Ergazakis (National Technical University of Athens, Greece), Kostas Metaxiotis (National Technical University of Athens, Greece), Emmanouil Ergazakis (National Technical University of Athens, Greece)
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178.
Kamla Ali Al-Busaidi (Sultan Qaboos University, Oman)
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179.
Olivera Marjanovic (University of Sydney, Australia)
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180.
Annette H. Dunham (University of Canterbury, New Zealand), Christopher D.B. Burt (University of Canterbury, New Zealand)
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181.
Meir Russ (University of Wisconsin-Green Bay, USA), Jeannette K. Jones (American Intercontinental University, USA)
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182.
Nilmini Wickramasinghe (RMIT University, Melbourne, Australia)
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183.
Uwe V. Riss (SAP Research, Germany)
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184.
Aimee Denise Loya (University of California - Irvine, USA), Deborah Stansbury Sunday (University of California - Irvine, USA)
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Reviews and Testimonials

This four-volume set reprints 184 papers originally published by Information Science Reference in the Encyclopedia of knowledge management, the Handbook of research on e-services in the public sector, Knowledge management strategies for business development, Ubiquitous developments in knowledge management and other titles during 2010 and 2011. The papers explore organizational learning and knowledge theories, development and design methodologies, tools and technologies, social implications, managerial impact, and emerging trends.

– SciTech Book News , Book News Inc., December 2011

As a comprehensive collection of research on the latest findings related to using technology to providing various services, Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, provides researchers, administrators and all audiences with a complete understanding of the development of applications and concepts in organizational learning and knowledge. Given the vast number of issues concerning usage, failure, success, policies, strategies, and applications of organizational learning and knowledge in organizations, Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications addresses the demand for a resource that encompasses the most pertinent research in organizational learning and knowledge development, deployment, and impact.

– Information Resources Management Association, USA
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Topics Covered

  • Activity Theory
  • Collaborative Learning
  • Community of Practice
  • Educational Psychology
  • Knowledge management
  • Knowledge Transfer
  • Learning Network
  • Organizational Memory
  • Value Network
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Preface

The successful creation and implementation of effective organizational learning and knowledge is critical to an organization’s success and productivity. Current organizational learning and knowledge within organizations and the technological advancements have revolutionized financial transactions, management infrastructure, and knowledge workers.  From knowledge management and business intelligence to data warehousing and mining, this ever-advancing field of organizational learning and knowledge is critical to the success of modern businesses, academic communities, and consumers.

The constantly changing landscape of organizational learning and knowledge makes it challenging for experts and practitioners to stay informed of the field’s most up-to-date research. That is why Information Science Reference is pleased to offer this four-volume reference collection that will empower students, researchers, and academicians with a strong understanding of critical issues within organizational learning and knowledge by providing both broad and detailed perspectives on cutting-edge theories and developments. This reference is designed to act as a single reference source on conceptual, methodological, technical, and managerial issues, as well as provide insight into emerging trends and future opportunities within the discipline.

Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications is organized into eight distinct sections that provide comprehensive coverage of important topics. The sections are: (1) Fundamental Concepts and Theories, (2) Development and Design Methodologies, (3) Tools and Technologies, (4) Utilization and Application, (5) Organizational and Social Implications, (6) Managerial Impact, (7) Critical Issues, and (8) Emerging Trends.  The following paragraphs provide a summary of what to expect from this invaluable reference tool.

Section 1, Fundamental Concepts and Theories, serves as a foundation for this extensive reference tool by addressing crucial theories essential to the understanding of organizational learning and knowledge.  Introducing the book are a handful of chapters breaking down the fundamentals of organizational learning into its more basic elements (knowledge management and occupational skill). The first chapter, “Are We Stuck with Knowledge Management?” by David Griffiths and Serge Koukpaki begs the fundamental question of whether this remains the landmark study within organizational learning, if this is for the best, and what else there is being offered. Later in the section, a few basic applications of knowledge management are laid out, like sustainable concepts that can keep an organization efficient and effective in “Sustainable Communities for Knowledge Management Systems in the New Technological Era” by Elham Mousavidin and Lakshmi Goel. Closing out section 1 is a discussion of some of the potential technological barriers within knowledge management, discussed in a chapter titled “Video Issues for Knowledge Management” by Richard T. Herschel and Ira Yermish. These and several other foundational chapters provide a wealth of expert research on the elemental concepts and ideas surrounding organizational learning and knowledge.

Section 2, Development and Design Methodologies, presents in-depth coverage of the conceptual design and architecture of organizational learning and knowledge, focusing on aspects including readiness, new ontologies, semantic annotation, and much more. The section begins by laying out the terminology used within organizational learning with the chapter, “Towards a Consensus Knowledge Management Success Definition” by Murray E. Jennex, David Croasdell, and Stefan Smolnik. Designing and implementing effective processes and strategies are the focus of such chapters as “Toward Building the Knowledge Culture” by Saad Haj Bakry and Abdulkader Alfantookh. The concluding two chapters introduce how knowledge management can be used in intellectual capital audits within a company: “A Knowledge Management Framework to Manage Intellectual Capital for Corporate Sustainability” and “A Model for Knowledge Management and Intellectual Capital Audits.” With contributions from leading international researchers, this section offers copious developmental approaches and design methodologies for organizational learning and knowledge.

Section 3, Tools and Technologies, presents extensive coverage of the various tools and technologies used in the development and implementation of organizational learning and knowledge. The first chapter, “History, Evolution, and Impact of Digital Libraries,” by Leonardo Candela, Donatella Castelli, and Pasquale Pagano discusses digital libraries and their recent development. This comprehensive section continues with such chapters as “ICT and Web 2.0 Technologies as a Determinant of Business Performance” by Tanja Arh, Vlado Dimovski, and Borka Jerman Blažic, which as the title suggests, develops a framework for assessing workplace efficiency and business performance with the integration of technology within organizational learning. Finally, the section closes with “Industrialisation of the Knowledge Work” by Vedran Hrgovcic, Robert Woitsch, and Dimitris Karagiannis, discussing process orientation, and developing a “knowledge conveyor belt” tool within organizational learning. In all, this section provides coverage of a variety of tools and technologies that inform and enhance modern organizational learning and knowledge.

Section 4, Utilization and Application, describes how organizational learning and knowledge have been utilized and offers insight on important lessons for their continued use and evolution.  The section begins with a discussion of competitive advantage within small and medium sized enterprises, and how knowledge management tools can give your SME the edge it needs to compete in the marketplace in the chapter, “SMEs and Competitive Advantage” by Eleonora Di Maria and Stefano Micelli. As this section continues, the next few chapters discuss knowledge management in the corporate education sector, with chapters such as “Reflective Practice, Professional Learning, and Educational Partnerships” and “Exploring Interprofessional Educational Possibilities.” The section continues with a wealth of case studies in knowledge management and its applications in a variety of sectors and fields, including R&D workspaces, a call center, charities, the Green Bay chamber of commerce, higher education, and in businesses in countries around the world. Contributions found in this section provide comprehensive coverage of the practicality and current use of organizational learning and knowledge.

Section 5, Organizational and Social Implications, includes chapters discussing the organizational and social impact of organizational learning and knowledge. Introducing the section is a chapter on learning to learn, titled “Knowledge for Communicating Knowledge,” by Dov Te’eni. Continuing, the next few chapters discuss human resource management and the ways in which organizations can become more efficient with their knowledge management practices in personnel decision making, discussed in chapters such as “Managing Knowledge for Enhancing the Participants through Organizational Learning and Leadership” and “Human Capital in Knowledge Creation, Management, and Utilization.” The section concludes with a more specific look into doctors using patient feedback to improve their occupational success in managing information in “Doctors Using Patient Feedback to Establish Professional Learning Goals” by several practitioners from the Auckland Institute of Technology in Australia. Overall, these chapters present a detailed investigation of the complex relationship between individuals, organizations, and organizational learning and knowledge.

Section 6, Managerial Impact, presents focused coverage of organizational learning and knowledge as it relates to improvements and considerations in the workplace. As discussed elsewhere in the book, the manager’s tasks within organizational learning are vast: they must at once coordinate human resource management to ensure the proper personnel are being utilized within their given skill sets, and that knowledge is efficiently being disseminated throughout their organization. Introducing the section is “Leading in a Knowledge Era” by Sharmila Jayasingham and Mahfooz A. Ansari. The chapter continues with these more general practices for managers within knowledge management, assessing strategy and the impact of alliances, offshoring, and more. A fascinating chapter later in the section is “The Project Manager in the Theatre of Consciousness” by Kaj U. Koskinen and Pekka Pihlanto. The section closes with a discussion on intellectual capital within the subject matter in “Intellectual Capital Components, Measurement and Management” by Amir Khanlari, Iman Raeesi, and Babak Sohrabi. In all, the chapters in this section offer specific perspectives on how managerial perspectives and developments in organizational learning and knowledge inform each other to create more meaningful user experiences.

Section 7, Critical Issues, addresses vital issues related to organizational learning and knowledge, which include customer relationship management, critical success factors, and the business strategies. Chapters such as “Global ‘Knowledge Management’ in Humanist Perspective” and “Knowledge Management and Democracy” discuss more general topics in different perspectives on knowledge management, while later chapters focus more specifically, such as “A Survey of Epistemology and its Implications on an Organisational Information and Knowledge Management Model” by Graham Orange and Ah-Lian Kor. Concluding this section is an important chapter, “Pedagogical Sustainability of Interoperable Formal and Informal Learning Environments” by Sabrina Leone and Giuliana Guazzaroni. This section also asks unique questions about the role of business intelligence in developing companies and human resource/customer management.  

Section 8, Emerging Trends, highlights areas for future research within the field of organizational learning and knowledge, while exploring new avenues for the advancement of the discipline. Beginning this section are two fantastic chapters: “The New Company Water Cooler” by Amelia W. Cheney, Richard E. Riedl, Robert L. Sanders, and John H. Tashner; and “Towards The New Episteme” by Zbigniew Król. Further chapters discuss such topics as knowledge cybernetics, social software, customer knowledge, intellectual capital/property, transfer knowledge, and many more. The section and book conclude with “Trends in Integration-Based Orientation in Academic Libraries” by Deborah Stansbury Sunday and Aimee Denise Loya. These and several other emerging trends and suggestions for future research can be found within the final section of this exhaustive multi-volume set.

Although the primary organization of the contents in this multi-volume work is based on its eight sections, offering a progression of coverage of the important concepts, methodologies, technologies, applications, social issues, and emerging trends, the reader can also identify specific contents by utilizing the extensive indexing system listed at the end of each volume.  Furthermore to ensure that the scholar, researcher and educator have access to the entire contents of this multi volume set as well as additional coverage that could not be included in the print version of this publication, the publisher will provide unlimited multi-user electronic access to the online aggregated database of this collection for the life of the edition, free of charge when a library purchases a print copy.  This aggregated database provides far more contents than what can be included in the print version in addition to continual updates. This unlimited access, coupled with the continuous updates to the database ensures that the most current research is accessible to knowledge seekers.

As a comprehensive collection of research on the latest findings related to using technology to providing various services, Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, provides researchers, administrators and all audiences with a complete understanding of the development of applications and concepts in organizational learning and knowledge. Given the vast number of issues concerning usage, failure, success, policies, strategies, and applications of organizational learning and knowledge in organizations, Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications addresses the demand for a resource that encompasses the most pertinent research in organizational learning and knowledge development, deployment, and impact.
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Author(s)/Editor(s) Biography

Information Resources Management Association (IRMA) is a research-based professional organization dedicated to advancing the concepts and practices of information resources management in modern organizations. IRMA's primary purpose is to promote the understanding, development and practice of managing information resources as key enterprise assets among IRM/IT professionals. IRMA brings together researchers, practitioners, academicians, and policy makers in information technology management from over 50 countries.