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Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes)

Release Date: July, 2011. Copyright © 2012. 3164 pages.
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DOI: 10.4018/978-1-60960-783-8, ISBN13: 9781609607838, ISBN10: 160960783X, EISBN13: 9781609607845
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MLA

Information Resources Management Association. "Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes)." IGI Global, 2012. 1-3164. Web. 20 Oct. 2014. doi:10.4018/978-1-60960-783-8

APA

Information Resources Management Association. (2012). Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes) (pp. 1-3164). Hershey, PA: IGI Global. doi:10.4018/978-1-60960-783-8

Chicago

Information Resources Management Association. "Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 Volumes)." 1-3164 (2012), accessed October 20, 2014. doi:10.4018/978-1-60960-783-8

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Description

The impact that information technology has on collective knowledge, the lifeblood of any organization, is still being fully realized and understood.

Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications demonstrates exhaustively the many applications, issues, and techniques applied to the science of recording, categorizing, using and learning from the experiences and expertise acquired by the modern organization. A much needed collection, this multi-volume reference presents the theoretical foundations, research results, practical case studies, and future trends to both inform the decisions facing today's organizations and the establish fruitful organizational practices for the future. Practitioners, researchers, and academics involved in leading organizations of all types will find useful, grounded resources for navigating the ever-changing organizational landscape.

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Table of Contents and List of Contributors

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Table of Contents
Are We Stuck With Knowledge Management?: A Case for Strategic Knowledge Resource Development
$37.50
Learning from Failure: Braving the Multifaceted Challenges to E-Government Development
$37.50
Exploring the Knowledge Management Landscape: A Critical Review of Existing Knowledge Management Frameworks
$37.50
Chapter 4
C. Bruen, N. Fitzpatrick, P. Gormley, J. Harvey, C. McAvinia
The Management and Creation of Knowledge: Do Wikis Help?
$37.50
Chapter 5
Betsy Van der Veer Martens, Suliman Hawamdeh
The Professionalization of Knowledge Management
$37.50
Chapter 6
V. Baskaran, R.N.G Naguib, A. Guergachi, R.K. Bali, H. Arochen
Does Knowledge Management Really Work?: A Case Study in the Breast Cancer Screening Domain
$37.50
Measuring the Dimensions of Tacit and Explicit Knowledge: Enhancing Knowledge Management
$37.50
Chapter 8
Kishore Gopalakrishna Pillai, Ronald E. Goldsmith
Knowledge Calibration and Knowledge Management
$37.50
Chapter 9
Jean-Pierre Booto Ekionea, Deborah E. Swain
Aligning a KM Strategy and Developing KM Capabilities: Towards Taxonomies and Frameworks
$37.50
Sustainable Communities for Knowledge Management Systems in the New Technological Era
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Adult Learners and Their Development in the Information Society
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Chapter 12
Peter Smith, Elayne Coakes
Exploiting KM in Support of Innovation and Change
$37.50
Chapter 13
Ronald Freeze, Uday Kulkarni
Understanding the Composition of Knowledge Management Capability
$37.50
Change Knowledge Management: Transforming a Ghost Community Into a Real Asset
$37.50
On Data Mining and Knowledge: Questions of Validity
$37.50
Chapter 16
Anna Wiewiora, Bambang Trigunarsyah, Glen Murphy
Knowledge Transfer in Project-Based Organisations: The Need for a Unique Approach
$37.50
Chapter 17
César Camisón-Zornoza, Montserrat Boronat-Navarro
Product Innovation as a Result of Knowledge Development Processes in Organisations
$37.50
Communities of Practice in Knowledge Management and Organisational Learning
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Faculty Professional Learning: An Examination of Online Development and Assessment Environments
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Contributions of E-Collaborative Knowledge Construction to Professional Learning and Expertise
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Chapter 21
Nhu T. B Nguyen, Katsuhiro Umemoto
Foundations of Cross-Cultural Knowledge Management
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Chapter 22
Yanqing Duan, Mark Xu, Weizhe Feng
Transnational Knowledge Transfer
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Chapter 23
Richard T. Herschel, Ira Yermish
Video Issues for Knowledge Management
$37.50
Chapter 24
Murray E. Jennex, Stefan Smolnik, David Croasdell
Towards a Consensus Knowledge Management Success Definition
$37.50
Readiness for Knowledge Management, Methods and Environments for Innovation
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Chapter 26
Nicole M. Radziwill, Ronald F. DuPlain
Quality and Continuous Improvement in Knowledge Management
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Chapter 27
Meir Russ, Robert Fineman, Riccardo Paterni, Jeannette K. Jones
How Do We Get There?: Strategy Action Framework–“Action Engine”
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Chapter 28
Stephen McLaughlin
Developing an effective Knowledge Management System
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Permitting the True Potential of Knowledge Assets to be Utilized with KMI1
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Chapter 30
Saad Haj Bakry, Abdulkader Alfantookh
Toward Building the Knowledge Culture: Reviews and a KC-STOPE with Six Sigma View
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Chapter 31
David A. Griffiths, Serge Koukpaki, Brian Yan Martin
The Knowledge CORE: A New Model to Challenge the Knowledge Management Field
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Chapter 32
Huosong Xia, Amar Gupta
Knowledge Sharing Model of 24-Hour Knowledge Factory
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Process Model for Knowledge Potential Measurement in SMEs
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Chapter 34
Pankaj Kamthan, Terrill Fancott
A Knowledge Management Model for Patterns
$37.50
Chapter 35
Knowledge Patterns  (pages 578-586)
Jörg Rech, Raimund Feldmann, Eric Ras
Knowledge Patterns
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A Conceptual Framework for Effective Knowledge Management Using Information and Communication Technologies
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Chapter 37
Hanlie Smuts, Alta van der Merwe, Marianne Loock
Key Characteristics Relevant for Selecting Knowledge Management Software Tools
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Using Soft Systems Methodology to Reveal Socio-Technical Barriers to Knowledge Sharing and Management: A Case Study from the UK National Health Service
$37.50
Chapter 39
Enrique Paniagua Arís, Belén López Ayuso
A Methodology for the Auditing of Technological Knowledge Management
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Chapter 40
Meir Russ, Robert Fineman, Jeannette K. Jones
C3EEP Typology and Taxonomies: Knowledge Based (KB) Strategies
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Artifacts of Expansive Learning in Designing a Web-Based Performance Assessment System: Institutional Effects of the Emergent Evaluative State of Educational Leadership Preparation in the United States
$37.50
Semantic Annotation of Process Models for Facilitating Process Knowledge Management
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Chapter 43
Daniela Butan, Emma O’Brien, Mark Southern, Seamus Clifford
A Novel Practical Triangular Approach to Process Innovation: VDF Model
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A Re-Distributed Knowledge Management Framework in Help Desk
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Model of a Knowledge Management Support system for Choosing Intellectual Capital Assessment Methods
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A Knowledge Management Framework to Manage Intellectual Capital for Corporate Sustainability
$37.50
Chapter 47
Carolina López-Nicolás, Ángel L. Meroño-Cerdán
A Model for Knowledge Management and Intellectual Capital Audits
$37.50
Chapter 48
Leonardo Candela, Donatella Castelli, Pasquale Pagano
History, Evolution, and Impact of Digital Libraries
$37.50
Chapter 49
Luiz Fernando de Barros Campos
Could Web 2.0 Technologies Support Knowledge Management in Organizations?
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Chapter 50
Raija Halonen, Heli Thomander, Elisa Laukkanen
DeLone & McLean IS Success Model in Evaluating Knowledge Transfer in a Virtual Learning Environment
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Chapter 51
John Wang, Xiaohua Hu, Kimberly Hollister, Dan Zhu
A Specialized Evaluation and Comparison of Sample Data Mining Software
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Chapter 52
Emanuel Camilleri
Data Mining and the Project Management Environment
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Utilisation of Expert Online Retrieval Tools: An Exploration of Barriers and Added Values
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Chapter 54
Heather Wharrad, Richard Windle
Case Studies of Creating Reusable Inter Professional E-Learning Objects
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Chapter 55
Richard Windle, Heather Wharrad
Reusable Learning Objects in Health Care Education
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Achieving Interprofessional Health Education Through the Use of E-Resources: Exploring the Experience of two Different Undergraduate Professional Groups
$37.50
Chapter 57
Joachim Jean-Jules, Alain O. Villeneuve
Integrating Telehealth into the Organization’s Work System
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Chapter 58
Linda Leung, Tania Humphreys, Alastair Weakley
Designing E-Mail for Knowledge Management in Distributed Organizations
$37.50
Chapter 59
Tanja Arh, Vlado Dimovski, Borka Jerman Blažic
ICT and Web 2.0 Technologies as a Determinant of Business Performance
$37.50
Managing Requirements Elicitation Knowledge using a Spatial Hypertext Wiki
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Chapter 61
Francisco Milton Mendes Neto, Marçal José de Oliveira Morais
Multiagent System for Supporting the Knowledge Management in the Software Process
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Chapter 62
Gian Piero Zarri
RDF and OWL for Knowledge Management
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The Use of ‘Web 2.0’ and Social Software in Support of Professional Learning Communities
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Using Wikis in Teacher Education: Student-Generated Content as Support in Professional Learning
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Wikis for Collaboration and Knowledge Management: Current Practices and Future Directions
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Telementoring and Virtual Professional Development: A Theoretical Perspective from Science on the Roles of Self-Efficacy, Teacher Learning, and Professional Learning Communities
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Chapter 67
Pasquale Del Vecchio, Valentina Ndou
Customers Knowledge and Relational Marketing: A Web 2.0 Perspective
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Chapter 68
Claudia Loebbecke, Albert Angehrn
Knowledge Management under Coopetition
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Mobilizing Knowledge in the UK Public Sector: Current Issues and Discourse
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Critical Success Factors in the Development of Folksonomy-Based Knowledge Management Tools
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Chapter 71
Dimitris Karagiannis, Robert Woitsch, Vedran Hrgovcic
Industrialisation of the Knowledge Work: The Knowledge Conveyer Belt Approach
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SMEs and Competitive Advantage: A Mix of Innovation, Marketing and ICT - The Case of “Made in Italy”
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Reflective Practice, Professional Learning, and Educational Partnerships Effecting Change in Classroom Settings
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Exploring Interprofessional Educational Possibilities: A Case Study from a Virtual World
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Chapter 75
J. Gairín-Sallán, D. Rodríguez-Gómez
Teacher Professional Development through Knowledge Management in Educational Organisations
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Key Considerations for the Adoption and Implementation of Knowledge Management in Healthcare Operations
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A Case Study Exploring a Multi-Disciplinary Collaborative Initiative to Use E-Learning to Meet the Professional Learning Needs of Health and Social Care Practitioners
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Chapter 78
Won-Chen Chang, Sheng-Tung Li
Deploying Knowledge Management in R&D Workspaces
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Chapter 79
Debbie Richards
Collaborative Knowledge Management in the Call Center
$37.50
Chapter 80
Kathleen E. Greenaway, David C.H. Vuong
Knowledge Management in Charities
$37.50
Chapter 81
Elsa Rhoads, Kevin J. O’Sullivan, Michael Stankosky
An Evaluation of Factors that Influence the Success of Knowledge Management Practices in US Federal Agencies
$37.50
Knowledge Management and Intelligence Work: A Promising Combination
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The Green Bay Chamber of Commerce: Foundation’s Foundation
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Chapter 84
George Tovstiga, Len Korot, Leo-Paul Dana, Gerard McElwee
A Cross-National Comparison of Knowledge Management Practices
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Chapter 85
Stephen M. Mutula, Daisy Jacobs
Knowledge Management Solution to Challenges of Higher Education in South Africa
$37.50
Chapter 86
Mihaela Cornelia Dan, Simona Vasilache, Alina Mihaela Dima
Culturally-Bound Innovation in Romanian Teaching and Research Hospitals
$37.50
Chapter 87
Zawiyah Mohd Yusof, Mohd Bakhari Ismail
Factors Affecting Knowledge Sharing Practice in Malaysia: A Preliminary Overview
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Investigating the Effect of Color on Memorization and Trust in E-Learning: The Case of KMCMS.net (Knowledge Management and Content Management System)
$37.50
Knowledge Creation and Sharing in Japanese Organisations: A Socio-Cultural Perspective on ba
$37.50
Knowledge Creation and Sharing in the Malaysian Housebuilding Industry: Improving the Housing Delivery System
$37.50
Knowledge Management and Entrepreneurship Cases in India
$37.50
Chapter 92
Tatiana de Almeida Furquim, Sueli Angelica do Amaral
Knowledge Management Practices in Brazilian Software Organizations: The Case of SERPRO
$37.50
Chapter 93
Richard Brunet-Thornton, Vladimír Bureš
Meeting Czech Knowledge Management Challenges Head-On: KM-Be.At-It
$37.50
Connected Learning in an Australian Technology Program: A Case Study
$37.50
Developing an Integrated Model for Understanding Knowledge Management Practices in an Arab Country: Evidence from a Case Study
$37.50
Chapter 96
Dov Te’eni
Knowledge for Communicating Knowledge
$37.50
Chapter 97
Tareq Z. Ahram, Waldemar Karwowski, Chris Andrzejczak
Human Factors in Knowledge Management: Building Better Systems by Employing Human Systems Integration Methods
$37.50
Causal Relationship among Perceived Organizational Environment, Leadership and Organizational Learning in Industrial Workers
$37.50
Organizational Needs Analysis and Knowledge Management
$37.50
Chapter 100
Maria Elisabetta Cigognini, Maria Chiara Pettenati, Palitha Edirisingha
Personal Knowledge Management Skills in Web 2.0-Based Learning
$37.50
Chapter 101
Roberto Biloslavo, Mojca Prevodnik
Impact of Organizational Culture on Knowledge Management in Higher Education
$37.50
Managing Knowledge for Enhancing the Participants through Organizational Learning and Leadership
$37.50
Chapter 103
Nikos Tsianos, Zacharias Lekkas, Panagiotis Germanakos, Constantinos Mourlas
Individual Learning and Emotional Characteristics in Web-based Communities of Practice
$37.50
Personal Knowledge Management by the Knowledge Citizen: The Generation Aspect of Organizational and Social Knowledge-Based Development
$37.50
Renewal and Personal Mastery in Knowledge-Based Organisations: The Case of a Finnish ICT-Company
$37.50
Problem-Solving Style, Problem Complexity and Knowledge Generation: How Product Development Teams Learn When They Carry on Innovation
$37.50
PLE: A Brick in the Construction of a Lifelong Learning Society
$37.50
Teams of Leaders Concept (ToL) and E-Business Operations
$37.50
Chapter 109
Celia Zárraga-Oberty
Communities of Practice as Work Teams to Knowledge Management
$37.50
Chapter 110
Paul H.J. Hendriks, Célio A.A. Sousa
Motivation in Collaborative Knowledge Creation
$37.50
The Effect of Organizational Trust on the Success of Codification and Personalization KM approaches
$37.50
Organizational Learning Facilitation with Intranet (2.0): A Socio-Cultural Approach
$37.50
Knowledge Management for Electric Power Utility Companies
$37.50
Chapter 114
Stefanie Sieber, Andreas Henrich
Knowledge Management for Hybrid Learning
$37.50
Knowledge Management in Construction Projects: A Way Forward in Dealing with Tacit Knowledge
$37.50
Chapter 116
Edson P. Pimentel, Marcio Porto Feitosa, Nizam Omar
Formative Assessment and Certification in Lifelong Learning with Cognitive and Metacognitive Measurements
$37.50
Doctors Using Patient Feedback to Establish Professional Learning Goals: Results from a Communication Skill Development Program
$37.50
Chapter 118
Sharmila Jayasingam, Mahfooz A. Ansari
Leading in a Knowledge Era: A New Dawn for Knowledge Leaders
$37.50
Chapter 119
Jiming Wu, Hongwei Du, Xun Li, Pengtao Li
Creating and Delivering a Successful Knowledge Management Strategy
$37.50
Chapter 120
Suzanne Zyngier
Governance of Knowledge Management
$37.50
Chapter 121
Andreas Schroeder, David J. Pauleen, Sid L. Huff
Governance and Leadership of Knowledge Management
$37.50
Chapter 122
Mario J. Donate-Manzanares, Fátima Guadamillas-Gómez, Jesús D. Sánchez de Pablo
Strategic Alliances and Knowledge Management Strategies: A Case Study
$37.50
Managing Corporate Responsibility to Foster Intangibles: A Convergence Model
$37.50
Chapter 124
Protecting Knowledge Assets  (pages 2151-2157)
G. Scott Erickson, Helen N. Rothberg
Protecting Knowledge Assets
$37.50
Chapter 125
Robert Huggins, Maria Weir
The chapter focuses on how small KIBS (Knowledge-Intensive Business Service) firms manage their knowledge-based processes, or what are termed... Sample PDF
Managing Intellectual Assets in Small Knowledge-Intensive Organizations
$37.50
The Project Manager in the Theatre of Consciousness: A New Approach to Knowledge Creation and Communication
$37.50
Virtual Organizing Professional Learning Communities through a Servant-Leader Model of Appreciative Coaching
$37.50
Knowledge Management and the Links to Human Capital Management: Leadership, Management Capabilities and Sustainability
$37.50
Chapter 129
Minwir Al-Shammari
Reorganizing People in Customer Knowledge Management Change
$37.50
Knowledge Management under Institutional Pressures: The Case of the Smartcard in France
$37.50
Knowledge Cultures, Competitive Advantage and Staff Turnover in Hospitality in Australia’s Northern Territory
$37.50
Knowledge Management Practices in Temporal Knowledge-Intensive Organizations
$37.50
Chapter 133
Nilmini Wickramasinghe
Knowledge Economy for Innovating Organizations1
$37.50
Chapter 134
Rajiv Khosla, Mei-Tai Chu, Shinichi Doi, Keiji Yamada, Toyoaki Nishida
Knowledge Flow Networks and Communities of Practice In Business Process Management
$37.50
Supporting Communities of Practice by Advancing Knowledge Management: Between Hybrid Collaborative Environments
$37.50
Linking Exploration and Exploitation Capabilities with the Process of Knowledge Development and with Organizational Facilitators
$37.50
Chapter 137
Qian Huang, Robert M. Davison, Hefu Liu, Jibao Gu
The Impact of Leadership Style on Knowledge Sharing Intentions in China
$37.50
The Implications of the Development and Implementation of CRM for Knowledge Management
$37.50
Chapter 139
Wim Veen, Jan-Paul van Staalduinen, Thieme Hennis
Informal Self-Regulated Learning in Corporate Organizations
$37.50
Cross-Cultural Knowledge Management Practices to Support Offshore Outsourcing
$37.50
Intellectual Capital Components, Measurement and Management: A Literature Survey of Concepts and Measures
$37.50
Knowledge, Culture, and Cultural Impact on Knowledge Management: Some Lessons for Researchers and Practitioners
$37.50
Toward a Living Systems Framework for Unifying Technology and Knowledge Management, Organizational, Cultural and Economic Change
$37.50
Global “Knowledge Management” in Humanist Perspective
$37.50
Knowledge Management and Democracy: A Critical Review of Some Moral Issues and Social Dilemmas
$37.50
Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems
$37.50
Towards Understanding the Successful Adoption of Blog-Based Knowledge Management Systems: A Socio-Psychological Approach
$37.50
A Survey of Epistemology and its Implications on an Organisational Information and Knowledge Management Model
$37.50
Chapter 149
Chuck Huff
What Does Knowledge Have to do with Ethics?
$37.50
The Emerging Ethics of Knowledge Sharing: Hacker Ethics, Participatory Culture Ethics and Proselytization Commons Ethics
$37.50
Conceptual Levels of Information Processing and Information Interpretation in Knowledge Management
$37.50
Chapter 152
Meir Russ, Robert Fineman, Jeannette K. Jones
Conceptual Theory: What Do You Know?
$37.50
Chapter 153
Eva Söderström, Lena Aggestam, Jesper Holgersson
Knowledge Capture in E-Services Development: A Prosperous Marriage?
$37.50
Chapter 154
G. Scott Erickson, Helen N. Rothberg
Knowledge Assets, E-Networks and Trust
$37.50
From Information Literacy to Scholarly Identity: Effective Pedagogical Strategies for Social Bookmarking
$37.50
Chapter 156
Dianne P. Ford, D. Sandy Staples
Operationalizing Knowledge Sharing for Informers
$37.50
The Interactive Relationship between Corporate Cultures, Leadership Style and Knowledge Management
$37.50
Chapter 158
Daniel Andriessen
Metaphor Use in Knowledge Management
$37.50
Chapter 159
Nilmini Wickramasinghe
Evaluation of Human Action: Foucault’s Power/Knowledge Corollary
$37.50
Chapter 160
Abdul Kadir Othman, Hazman Shah Abdullah
The Influence of Emotional Intelligence on Tacit Knowledge Sharing in Service Organizations
$37.50
Chapter 161
Kerry Tanner
The Role of Emotional Capital in Organisational KM
$37.50
Chapter 162
Robin S. Poston, Cheri Speier
Effort-Accuracy Trade-Off in Using Knowledge Management Systems
$37.50
Chapter 163
Sabrina Leone, Giuliana Guazzaroni
Pedagogical Sustainability of Interoperable Formal and Informal Learning Environments
$37.50
Chapter 164
Amelia W. Cheney, Richard E. Riedl, Robert Sanders, John H. Tashner
The New Company Water Cooler: Use of 3D Virtual Immersive Worlds to Promote Networking and Professional Learning in Organizations
$37.50
Towards The New Episteme: Philosophy, Knowledge Science, Knowledge and Tacit Knowledge
$37.50
Innovation in New Technology and Knowledge Management: Comparative Case Studies of its Evolution during a Quarter Century of Change
$37.50
Chapter 167
Zuopeng (Justin) Zhang
Managing Customer Knowledge with Social Software
$37.50
Chapter 168
Imed Boughzala, Moez Limayem
The New Generation of Knowledge Management for the Web 2.0 Age: KM 2.0
$37.50
Chapter 169
Darja Smite, Juris Borzovs
New Forms of Work in the Light of Globalization in Software Development
$37.50
Chapter 170
Maurice I. Yolles
Knowledge Cybernetics: A Metaphor for Post-Normal Science
$37.50
Chapter 171
G. Scott Erickson, Helen N. Rothberg
Measuring and Managing Intellectual Capital for both Development and Protection
$37.50
Intellectual Property Protection and Process Modeling in Small Knowledge Intensive Enterprises
$37.50
Chapter 173
Frank Land, Urooj Amjad, Sevasti-Melissa Nolas
Introducing Knowledge Management as Both Desirable and Undesirable Processes
$37.50
Chapter 174
Sandra Moffett, Martin Doherty, Rodney McAdam
Incorporating Knowledge Management into E-Commerce Applications
$37.50
Chapter 175
Khairul Shafee B Kalid
Transfer Knowledge Using Stories: A Malaysian University Case Study
$37.50
Chapter 176
Jean-Louis Ermine
Knowledge Crash and Knowledge Management
$37.50
Chapter 177
Kostas Ergazakis, Kostas Metaxiotis, Emmanouil Ergazakis
Exploring Paths toward Knowledge Cities Developments: A Research Agenda
$37.50
A Social and Technical Investigation of Knowledge Utilization from a Repository Knowledge Management System
$37.50
Chapter 179
Olivera Marjanovic
The Importance of Process Thinking in Business Intelligence
$37.50
Mentoring and the Transfer of Organizational Memory within the Context of an Aging Workforce: Cultural Implications for Competitive Advantage
$37.50
Chapter 181
Meir Russ, Jeannette K. Jones
Knowledge Management’s Strategic Dilemmas Typology
$37.50
Critical Factors for the Creation of Learning Healthcare Organizations
$37.50
Pattern-Based Task Management as Means of Organizational Knowledge Maturing
$37.50
Chapter 184
Aimee Denise Loya, Deborah Stansbury Sunday
Trends in Integration-Based Orientation in Academic Libraries
$37.50
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Reviews and Testimonials

This four-volume set reprints 184 papers originally published by Information Science Reference in the Encyclopedia of knowledge management, the Handbook of research on e-services in the public sector, Knowledge management strategies for business development, Ubiquitous developments in knowledge management and other titles during 2010 and 2011. The papers explore organizational learning and knowledge theories, development and design methodologies, tools and technologies, social implications, managerial impact, and emerging trends.

– SciTech Book News, Book News Inc., December 2011

As a comprehensive collection of research on the latest findings related to using technology to providing various services, Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, provides researchers, administrators and all audiences with a complete understanding of the development of applications and concepts in organizational learning and knowledge. Given the vast number of issues concerning usage, failure, success, policies, strategies, and applications of organizational learning and knowledge in organizations, Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications addresses the demand for a resource that encompasses the most pertinent research in organizational learning and knowledge development, deployment, and impact.

– Information Resources Management Association, USA
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Topics Covered

  • Activity Theory
  • Collaborative Learning
  • Community of Practice
  • Educational Psychology
  • Knowledge Management
  • Knowledge Transfer
  • Learning Network
  • Organizational Memory
  • Value Network
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Preface

The successful creation and implementation of effective organizational learning and knowledge is critical to an organization’s success and productivity. Current organizational learning and knowledge within organizations and the technological advancements have revolutionized financial transactions, management infrastructure, and knowledge workers.  From knowledge management and business intelligence to data warehousing and mining, this ever-advancing field of organizational learning and knowledge is critical to the success of modern businesses, academic communities, and consumers.

The constantly changing landscape of organizational learning and knowledge makes it challenging for experts and practitioners to stay informed of the field’s most up-to-date research. That is why Information Science Reference is pleased to offer this four-volume reference collection that will empower students, researchers, and academicians with a strong understanding of critical issues within organizational learning and knowledge by providing both broad and detailed perspectives on cutting-edge theories and developments. This reference is designed to act as a single reference source on conceptual, methodological, technical, and managerial issues, as well as provide insight into emerging trends and future opportunities within the discipline.

Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications is organized into eight distinct sections that provide comprehensive coverage of important topics. The sections are: (1) Fundamental Concepts and Theories, (2) Development and Design Methodologies, (3) Tools and Technologies, (4) Utilization and Application, (5) Organizational and Social Implications, (6) Managerial Impact, (7) Critical Issues, and (8) Emerging Trends.  The following paragraphs provide a summary of what to expect from this invaluable reference tool.

Section 1, Fundamental Concepts and Theories, serves as a foundation for this extensive reference tool by addressing crucial theories essential to the understanding of organizational learning and knowledge.  Introducing the book are a handful of chapters breaking down the fundamentals of organizational learning into its more basic elements (knowledge management and occupational skill). The first chapter, “Are We Stuck with Knowledge Management?” by David Griffiths and Serge Koukpaki begs the fundamental question of whether this remains the landmark study within organizational learning, if this is for the best, and what else there is being offered. Later in the section, a few basic applications of knowledge management are laid out, like sustainable concepts that can keep an organization efficient and effective in “Sustainable Communities for Knowledge Management Systems in the New Technological Era” by Elham Mousavidin and Lakshmi Goel. Closing out section 1 is a discussion of some of the potential technological barriers within knowledge management, discussed in a chapter titled “Video Issues for Knowledge Management” by Richard T. Herschel and Ira Yermish. These and several other foundational chapters provide a wealth of expert research on the elemental concepts and ideas surrounding organizational learning and knowledge.

Section 2, Development and Design Methodologies, presents in-depth coverage of the conceptual design and architecture of organizational learning and knowledge, focusing on aspects including readiness, new ontologies, semantic annotation, and much more. The section begins by laying out the terminology used within organizational learning with the chapter, “Towards a Consensus Knowledge Management Success Definition” by Murray E. Jennex, David Croasdell, and Stefan Smolnik. Designing and implementing effective processes and strategies are the focus of such chapters as “Toward Building the Knowledge Culture” by Saad Haj Bakry and Abdulkader Alfantookh. The concluding two chapters introduce how knowledge management can be used in intellectual capital audits within a company: “A Knowledge Management Framework to Manage Intellectual Capital for Corporate Sustainability” and “A Model for Knowledge Management and Intellectual Capital Audits.” With contributions from leading international researchers, this section offers copious developmental approaches and design methodologies for organizational learning and knowledge.

Section 3, Tools and Technologies, presents extensive coverage of the various tools and technologies used in the development and implementation of organizational learning and knowledge. The first chapter, “History, Evolution, and Impact of Digital Libraries,” by Leonardo Candela, Donatella Castelli, and Pasquale Pagano discusses digital libraries and their recent development. This comprehensive section continues with such chapters as “ICT and Web 2.0 Technologies as a Determinant of Business Performance” by Tanja Arh, Vlado Dimovski, and Borka Jerman Blažic, which as the title suggests, develops a framework for assessing workplace efficiency and business performance with the integration of technology within organizational learning. Finally, the section closes with “Industrialisation of the Knowledge Work” by Vedran Hrgovcic, Robert Woitsch, and Dimitris Karagiannis, discussing process orientation, and developing a “knowledge conveyor belt” tool within organizational learning. In all, this section provides coverage of a variety of tools and technologies that inform and enhance modern organizational learning and knowledge.

Section 4, Utilization and Application, describes how organizational learning and knowledge have been utilized and offers insight on important lessons for their continued use and evolution.  The section begins with a discussion of competitive advantage within small and medium sized enterprises, and how knowledge management tools can give your SME the edge it needs to compete in the marketplace in the chapter, “SMEs and Competitive Advantage” by Eleonora Di Maria and Stefano Micelli. As this section continues, the next few chapters discuss knowledge management in the corporate education sector, with chapters such as “Reflective Practice, Professional Learning, and Educational Partnerships” and “Exploring Interprofessional Educational Possibilities.” The section continues with a wealth of case studies in knowledge management and its applications in a variety of sectors and fields, including R&D workspaces, a call center, charities, the Green Bay chamber of commerce, higher education, and in businesses in countries around the world. Contributions found in this section provide comprehensive coverage of the practicality and current use of organizational learning and knowledge.

Section 5, Organizational and Social Implications, includes chapters discussing the organizational and social impact of organizational learning and knowledge. Introducing the section is a chapter on learning to learn, titled “Knowledge for Communicating Knowledge,” by Dov Te’eni. Continuing, the next few chapters discuss human resource management and the ways in which organizations can become more efficient with their knowledge management practices in personnel decision making, discussed in chapters such as “Managing Knowledge for Enhancing the Participants through Organizational Learning and Leadership” and “Human Capital in Knowledge Creation, Management, and Utilization.” The section concludes with a more specific look into doctors using patient feedback to improve their occupational success in managing information in “Doctors Using Patient Feedback to Establish Professional Learning Goals” by several practitioners from the Auckland Institute of Technology in Australia. Overall, these chapters present a detailed investigation of the complex relationship between individuals, organizations, and organizational learning and knowledge.

Section 6, Managerial Impact, presents focused coverage of organizational learning and knowledge as it relates to improvements and considerations in the workplace. As discussed elsewhere in the book, the manager’s tasks within organizational learning are vast: they must at once coordinate human resource management to ensure the proper personnel are being utilized within their given skill sets, and that knowledge is efficiently being disseminated throughout their organization. Introducing the section is “Leading in a Knowledge Era” by Sharmila Jayasingham and Mahfooz A. Ansari. The chapter continues with these more general practices for managers within knowledge management, assessing strategy and the impact of alliances, offshoring, and more. A fascinating chapter later in the section is “The Project Manager in the Theatre of Consciousness” by Kaj U. Koskinen and Pekka Pihlanto. The section closes with a discussion on intellectual capital within the subject matter in “Intellectual Capital Components, Measurement and Management” by Amir Khanlari, Iman Raeesi, and Babak Sohrabi. In all, the chapters in this section offer specific perspectives on how managerial perspectives and developments in organizational learning and knowledge inform each other to create more meaningful user experiences.

Section 7, Critical Issues, addresses vital issues related to organizational learning and knowledge, which include customer relationship management, critical success factors, and the business strategies. Chapters such as “Global ‘Knowledge Management’ in Humanist Perspective” and “Knowledge Management and Democracy” discuss more general topics in different perspectives on knowledge management, while later chapters focus more specifically, such as “A Survey of Epistemology and its Implications on an Organisational Information and Knowledge Management Model” by Graham Orange and Ah-Lian Kor. Concluding this section is an important chapter, “Pedagogical Sustainability of Interoperable Formal and Informal Learning Environments” by Sabrina Leone and Giuliana Guazzaroni. This section also asks unique questions about the role of business intelligence in developing companies and human resource/customer management.  

Section 8, Emerging Trends, highlights areas for future research within the field of organizational learning and knowledge, while exploring new avenues for the advancement of the discipline. Beginning this section are two fantastic chapters: “The New Company Water Cooler” by Amelia W. Cheney, Richard E. Riedl, Robert L. Sanders, and John H. Tashner; and “Towards The New Episteme” by Zbigniew Król. Further chapters discuss such topics as knowledge cybernetics, social software, customer knowledge, intellectual capital/property, transfer knowledge, and many more. The section and book conclude with “Trends in Integration-Based Orientation in Academic Libraries” by Deborah Stansbury Sunday and Aimee Denise Loya. These and several other emerging trends and suggestions for future research can be found within the final section of this exhaustive multi-volume set.

Although the primary organization of the contents in this multi-volume work is based on its eight sections, offering a progression of coverage of the important concepts, methodologies, technologies, applications, social issues, and emerging trends, the reader can also identify specific contents by utilizing the extensive indexing system listed at the end of each volume.  Furthermore to ensure that the scholar, researcher and educator have access to the entire contents of this multi volume set as well as additional coverage that could not be included in the print version of this publication, the publisher will provide unlimited multi-user electronic access to the online aggregated database of this collection for the life of the edition, free of charge when a library purchases a print copy.  This aggregated database provides far more contents than what can be included in the print version in addition to continual updates. This unlimited access, coupled with the continuous updates to the database ensures that the most current research is accessible to knowledge seekers.

As a comprehensive collection of research on the latest findings related to using technology to providing various services, Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, provides researchers, administrators and all audiences with a complete understanding of the development of applications and concepts in organizational learning and knowledge. Given the vast number of issues concerning usage, failure, success, policies, strategies, and applications of organizational learning and knowledge in organizations, Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications addresses the demand for a resource that encompasses the most pertinent research in organizational learning and knowledge development, deployment, and impact.
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Author(s)/Editor(s) Biography

Information Resources Management Association (IRMA) is a research-based professional organization dedicated to advancing the concepts and practices of information resources management in modern organizations. IRMA's primary purpose is to promote the understanding, development and practice of managing information resources as key enterprise assets among IRM/IT professionals. IRMA brings together researchers, practitioners, academicians, and policy makers in information technology management from over 50 countries.