Reviews and Testimonials
This book intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in Service Intelligence for excellence in service provision. We also aim at helping in communicating and disseminating relevant recent research across disciplines, cultures, and communities. This book comprises of fourteen articles that covers some novel practical issues of this emerging field.
– Ho-fung Leung, Chinese University of Hong Kong, HK; Dickson K.W. Chiu, Dickson Computer Systems, Hong Kong; and Patrick C.K. Hung, University of Ontario Institute of Technology, Canada