The global economy and individual organizations are evolving to become service-oriented. There have recently been more and more research works on services provision, particularly with a cross-disciplinary approach.

Service Intelligence and Service Science: Evolutionary Technologies and Challenges the emerging fields of service intelligence and service science, positioning them as the most promising directions for the evolution of service computing. This book demonstrates the critical role such areas play in supporting service computing processes, and furthers an increase in current research, best practices, and new directions in service computing technologies and applications.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Business Transformation
Business Web services
Enterprise interoperability
Information modeling
Management of service-oriented systems
Mobile Technologies
Policy-based service composition
Public Service Delivery
Semantic retrieval
Service Quality

Reviews & Statements

This book intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in Service Intelligence for excellence in service provision. We also aim at helping in communicating and disseminating relevant recent research across disciplines, cultures, and communities. This book comprises of fourteen articles that covers some novel practical issues of this emerging field.

– Ho-fung Leung, Chinese University of Hong Kong, HK; Dickson K.W. Chiu, Dickson Computer Systems, Hong Kong; and Patrick C.K. Hung, University of Ontario Institute of Technology, Canada

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Editor/Author Biographies

Ho-fung Leung is currently a full Professor in Computer Science and Engineering, The Chinese University of Hong Kong. He has been active in research on intelligent agents, multi-agent systems, game theory, and semantic web, and has published close to 150 papers in these areas. Professor Leung has served on the program committee of many conferences. He is a member of the planning committee of PRIMA and a senior PC member of AAMAS'08. He is currently serving on the program committees of CEC'08 & EEE'08, EDOC 2008, ICMLC 2008, IDPT 2008, ISEAT 2008, M2AS'08, SAC 2008 (PL Track) and SLAECE 2008. He was the chairperson of ACM (Hong Kong Chapter) in 1998. Professor Leung is a Senior Member of ACM, a Senior Member of the IEEE, and a Chartered Fellow of the BCS. He is a Chartered Engineer registered by the ECUK and is awarded the designation of Chartered Scientist by the Science Council, UK. Professor Leung received his B.Sc. and M.Phil. degrees in Computer Science from The Chinese University of Hong Kong, and his Ph.D. degree in Computing from Imperial College of Science, Technology and Medicine, University of London. He is an Associate Editor of the International Journal on Systems and Service-Oriented Engineering.

Dickson K.W. Chiu received the BSc (Hons.) degree in Computer Studies from the University of Hong Kong in 1987. He received the MSc (1994) and the PhD (2000) degrees in Computer Science from the Hong Kong University of Science and Technology (HKUST). He started his own computer company while studying part-time. He has also taught at several universities in Hong Kong. His research interest is in service computing with a cross-disciplinary approach, involving workflows, software engineering, information technologies, agents, information system management, security, and databases. The results have been widely published in over 120 papers in international journals and conference proceedings (most of them have been indexed by SCI, SCI-E, EI, and SSCI), including many practical master and undergraduate project results. He received a best paper award in the 37th Hawaii International Conference on System Sciences in 2004. He is the founding Editor-in-Chief of the International Journal of Systems and Service-Oriented Engineering and serves in the editorial boards of several international journals. He co-founded several international workshops and co-edited several journal special issues. He also served as a program committee member for over 70 international conferences and workshops. He is a Senior Member of both the ACM and the IEEE, and a life member of the Hong Kong Computer Society.

Patrick C. K. Hung is an Associate Professor at the Faculty of Business and Information Technology in UOIT and an Adjunct Assistant Professor at the Department of Electrical and Computer Engineering in University of Waterloo. Patrick is currently collaborating with Boeing Phantom Works (Seattle, USA) and Bell Canada on security- and privacy-related research projects, and he has filed two US patent applications on "Mobile Network Dynamic Workflow Exception Handling System." In addition, Patrick is also cooperating on Web services composition research projects with Southeast University in China. Patrick has been serving as a panelist of the Small Business Innovation Research and Small Business Technology Transfer programs of the National Science Foundation (NSF) in the States since 2000. He is an executive committee member of the IEEE Computer Society's Technical Steering Committee for Services Computing, a steering member of EDOC “Enterprise Computing,” and an associate editor/editorial board member/guest editor in several international journals such as the IEEE Transactions on Services Computing, International Journal of Web Services Research (JWSR), International Journal of Business Process and Integration Management (IJBPIM), and the International Journal on Systems and Service-Oriented Engineering.

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Editorial Advisory Board

Christer Carlsson, Åbo Akademi University, Finland
Liya Ding, Macau University of Science and Technology, China
Hua Hu, Hangzhou Dianzi University, China
Archim Karduck, Furtwangen University, Germany
Thomas Y Kwok, IBM T.J.Watson Research Center, USA
Qing Li, City University of Hong Kong, China
Jiming Liu, Hong Kong Baptist University, China
Hideyasu Sasaki, Ritsumeikan University, Japan
Stephen J.H. Yang, National Central University, Japan
J. Leon Zhao, City University of Hong Kong, China