Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (4 Volumes)

Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (4 Volumes)

M. Gordon Hunter (University of Lethbridge, Canada)
Release Date: August, 2009|Copyright: © 2010 |Pages: 2750
ISBN13: 9781605666778|ISBN10: 1605666777|EISBN13: 9781605666785|DOI: 10.4018/978-1-60566-677-8


Strategic use of technological innovations in information systems has rapidly evolved transforming institutions, organizations, and individuals across the globe.

Strategic Information Systems: Concepts, Methodologies, Tools, and Applications provides a compendium of comprehensive advanced research articles written by an international collaboration of experts involved with the strategic use of information systems. Containing premier technologies and utilization techniques, this estimable repository of authoritative contributions presents academicians, practitioners, and researchers with an enriched compilation of cutting-edge knowledge.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Agent technologies for business systems
  • Business Process Improvement
  • Content management
  • Customer Relationship Management
  • Decision Support Systems
  • Enterprise Resource Planning
  • Information quality management
  • Life cycle management
  • Organizational cybernetics
  • Organizational knowledge management
  • Organizational modeling
  • Supply Chain Management
  • Systems Engineering
  • Systems Thinking
  • Value chain management

Reviews and Testimonials

This multi-volume book presents a global perspective on the many aspects relating to strategic information systems. It is these strategic initiatives regardto the employment of information systems that will set the future course for organizations.

– M. Gordon Hunter, University of Lethbridge, Canada

This set will be useful for institutions that are developing research collections in management information systems or strategic planning, and that do not have access to IGI Global's publications.

– Choice, Vol. 47 No. 08

Table of Contents and List of Contributors

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Editorial Advisory Board
Table of Contents
Chapter 1
Mark Xu, Roland Kaye
This chapter discusses the nature of strategic intelligence and the challenges of systematically scanning and processing strategic information. It... Sample PDF
The Nature of Strategic Intelligence, Current Practice and Solutions
Chapter 2
Fernando Jose Barbin Laurindo, Marly Monteiro de Carvalho, Tamio Shimizu
Information technology (IT) has assumed an important position in the strategic function of the leading companies in the competitive markets (Porter... Sample PDF
Strategic Alignment Between Business and Information Technology
Chapter 3
Zaiyong Tang, Bruce Walters
The authors trace historical developments in the fields of information technology (IT) and strategic management. IT’s evolution from the mainframe... Sample PDF
The Interplay of Strategic Management and Information Technology
Chapter 4
Euripidis Loukis, Ioakim Sapounas, Konstantinos Aivalis
This chapter is dealing with the alignment of enterprise systems with business strategy and its impact on the business value that enterprise systems... Sample PDF
Enterprise Systems Strategic Alignment and Business Value
Chapter 5
Purnendu Mandal
Since behavioral and cultural factors play a major role in strategic alliances between partners, IT managers must understand the intricacies... Sample PDF
Behavioral Factors and Information Technology Infrastructure Considerations in Strategic Alliance Development
Chapter 6
Keith Sawyer, John Gammack
Although it is widely accepted that alignment of knowledge with corporate strategy is necessary, to date there have been few clear statements on... Sample PDF
Developing and Analyzing Core Competencies for Alignment with Strategy
Chapter 7
H.Y. Sonya Hsu, Stephen C. Shih
This chapter explores novel ways of improving flexibility, responsiveness, and competitiveness via strategic information technology (IT) alliances... Sample PDF
Strategic Alliances of Information Technology Among Channel Members
Chapter 8
John Gallaugher
This article synthesizes and leverages two strategic frameworks when analyzing the true nature of strategy and the Internet: (1) the concept of... Sample PDF
Strategic Positioning and Resource-Based Thinking: Cutting Through the Haze of Punditry to Understand Factors Behind Sustainable, Successful Internet Businesses
Chapter 9
Decision Support Systems  (pages 114-121)
John Wang, David Radosevich
Over the four decades of its history, decision support systems (DSSs) have moved from a radical movement that changed the way information systems... Sample PDF
Decision Support Systems
Chapter 10
Udo Richard Averweg
Decision support systems (DSS) deal with semi-structured problems. Such problems arise when managers in organisations are faced with decisions where... Sample PDF
Decision Support Systems and Decision-Making Processes
Chapter 11
Gloria E Phillips-Wren, Manuel Mora, Guisseppi Forgionne
Decision support systems (DSSs) have been researched extensively over the years with the purpose of aiding the decision maker (DM) in an... Sample PDF
Evaluation of Decision-Making Support Systems
Chapter 12
John Wang, James Yao, Jeffrey Hsu
Over the four decades of its history, decision support systems (DSSs) have moved from a radical movement that changed the way information systems... Sample PDF
Interactive, Flexible, and Adaptive Decision Support Systems
Chapter 13
Giusseppi Forgionne, Stephen Russell
Contemporary decision-making support systems (DMSSs) are large systems that vary in nature, combining functionality from two or more classically... Sample PDF
The Evaluation of Decision-Making Support Systems' Functionality
Chapter 14
John Lim, Yin Ping Yang, Zhong Yingqin
Evvident and growing research interest has been witnessed on the relationship between the use of commputer-based syystemms and effectivve... Sample PDF
Computer-Supported Collaborative Work and Learning: A Meta-Analytic Examination of Key Moderators in Experimental GSS Research
Chapter 15
Liam Doyle
Supply chains have become have become increasingly important as organisations have moved from competing on a stand-alone basis to recognizing that... Sample PDF
Supply Chain Information Systems and Decision Support
Chapter 16
Ozlem Arisoy, Bopaya Bidanda
Globalization has inexorably affected the economies of many nations in both the developed and developing world. As a consequence, national... Sample PDF
Strategic Decision Making in Global Supply Networks
Chapter 17
Mahesh S. Raisinghani
A supply chain is a network of facilities and distribution options that performs the functions of procurement of materials, transformation of these... Sample PDF
Leveraging Supply Chain Management in the Digital Economy
Chapter 18
Zhongxian Wang, Ruiliang Yan, Kimberly Hollister, Ruben Xing
Supply Chain Management (SCM) has proven to be an effective tool that aids companies in the development of competitive advantages. SCM Systems are... Sample PDF
A Relative Comparison of Leading Supply Chain Management Software Packages
Chapter 19
Gavin Finnie, Zhaohao Sun
This chapter reviews fundamentals of e-supply chain management and examines the transformation from the traditional supply chains to the e-supply... Sample PDF
Negotiation, Trust, and Experience Management in E-Supply Chains
Chapter 20
Mahesh Sarma, David C. Yen
In order to maintain a competitive position in today’s marketplace, companies must demand a greater level of enterprise ef?ciency. In today’s... Sample PDF
Using SA for SAM Applications and Design: A Study of the Supply Chain Management Process
Chapter 21
Iwan Vanany, Suhaiza Zailani, Nyoman Pujawan
Supply chain risk management has increasingly becoming a more popular research area recently. Various papers, with different focus and approaches... Sample PDF
Supply Chain Risk Management: Literature Review and Future Research
Chapter 22
William Y.C. Wang, Michael S.H. Heng, Patrick Y.K. Chau
Combining with the collaborations between business customers and suppliers, traditional purchasing and logistics functions have evolved into a... Sample PDF
Implementing Supply Chain Management in the New Era: A Replenishment Framework for the Supply Chain Operation Reference Model
Chapter 23
Doncho Petkov, Denis Edgar-Nevill, Raymond Madachy, Rory O’Connor
This article traces past research on the application of the systems approach to information systems development within the disciplines of... Sample PDF
Information Systems, Software Engineering, and Systems Thinking: Challenges and Opportunities
Chapter 24
Jo Anne Lane, Doncho Petkov, Manuel Mora
IJITSA is honored by the fact that this issue presents an interview with probably the most significant figure in the field of software engineering... Sample PDF
Software Engineering and the Systems Approach: A Conversation with Barry Boehm
Chapter 25
Stephen V. Stephenson, Andrew P Sage
This article provides an overview of perspectives associated with information and knowledge resource management in systems engineering and systems... Sample PDF
Information and Knowledge Perspectives in Systems Engineering and Management for Innovation and Productivity Through Enterprise Resource Planning
Chapter 26
Miroljub Kljajic, John V. Farr
In this article, the inter-relationship between information systems (IS), systems engineering (SE), and information system development (ISD) is... Sample PDF
The Role of Systems Engineering in the Development of Information Systems
Chapter 27
Paul Hawking
Companies around the world are placing increasing emphasis on strategy development and implementation. Some argue that this increased emphasis is in... Sample PDF
Enterprise Resource Planning Systems in a Global Environment
Chapter 28
Frank J. Armour, Chris Emery, Jonathan Houk, Stephen H. Kaisler, John S. Kirk
The enterprise architecture provides benefits to the organization that embraces it. However, in many organizations, the enterprise architecture... Sample PDF
The Integrated Enterprise Life Cycle: Enterprise Architecture, Investment Management, and System Development
Chapter 29
Tony C. Shan, Winnie W. Hua
This chapter presents a methodical strategic technology engineering planning (STEP) approach, to effectively cope with the design complexity in... Sample PDF
Strategic Technology Engineering Planning
Chapter 30
Marc Henselewski, Stefan Smolnik, Gerold Riempp
Today’s business environment is characterized by highly transparent markets and global competition. Technology life cycles are decreasing due to the... Sample PDF
A Technology-Focused Framework for Integrating Knowledge Management into Strategic Innovation Management
Chapter 31
Barry Mishra, Erik Rolland
City marketing in the broadest term can be defined as the strategic design of the city to satisfy the various stakeholders of the city who often... Sample PDF
A Strategic Framework for City Marketing: The SSRM Approach
Chapter 32
Peter Otto, Salvatore Belardo
The failure of many IS development efforts suggests that the development process, in particular the role that key antecedents play in ensuring... Sample PDF
Dynamics in IS Development: A Multi-Method Experiment to Measure the Effects of Disruptions during the Development Process
Chapter 33
Raul Valverde, Mark Toleman, Aileen Cater-Steel
Recently, many organisations have become aware of the limitations of their legacy systems to adapt to new technical requirements. Trends towards... Sample PDF
Design Science: A Case Study in Information Systems Re-Engineering
Chapter 34
Richard Welke, Gabriel Cavalheiro
Commercial airlines face an extremely challenging operating and competitive environment. To remain in business they must comply with ever-changing... Sample PDF
Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines
Chapter 35
Neil McBride
This chapter describes a suggested model for developing a service strategy within IT services. It considers the context, the organization of IT... Sample PDF
A Model for IT Service Strategy
Chapter 36
Claus-Peter Praeg, Dieter Spath
This chapter introduces an IT-Service management framework for the use of quality management concepts in the context of the life cycle phases of... Sample PDF
Perspectives of IT-Service Quality Management: A Concept for Life Cycle Based Quality Management of IT-Services
Chapter 37
M. Sakthivel, S.R. Devadasan, S. Ragu Raman, S. Sriram
Among all quality strategies, the quality information system (QIS) is the one which finds comparatively little recognition among the quality... Sample PDF
Design and Development of a Quality Management Information System
Chapter 38
John Wang, James Yao, Qiyang Chen, Ruben Xing
Since their creation in the early 1960’s, decision support systems (DSSs) have evolved over the past 4 decades and continue to do so today. Although... Sample PDF
Design and Analysis of Decision Support Systems
Chapter 39
A. Dolgui, O. Guschinskaya, N. Guschinsky, G. Levin
The design of manufacturing systems is a wide open area for development and application of decision making and decision support technologies. This... Sample PDF
Decision Making and Support Tools for Design of Machining Systems
Chapter 40
Alexandre Gachet, Ralph Sprague
Finding appropriate decision support systems (DSS) development processes and methodologies is a topic that has kept researchers in the decision... Sample PDF
Context in Decision Support Systems Development
Chapter 41
Shan Gao, David Sundaram
Spatial decision-making is a key aspect of human behaviour. Spatial decision support systems support spatial decision-making processes by... Sample PDF
Flexible Spatial Decision-Making and Support: Processes and Systems
Chapter 42
Ramanathan Sugumaran, Shriram Ilavajhala, Vijayan Sugumaran
A SDSS combines database storage technologies, geographic information systems (GIS) and decision modeling into tools which can be used to address a... Sample PDF
Development of a Web-Based Intelligent Spatial Decision Support System (WEBISDSS): A Case Study with Snow Removal Operations
Chapter 43
Wullianallur Raghupathi
Clinical decision support systems have historically focused on formal clinical reasoning. Most of the systems are rule-based and very few have... Sample PDF
Designing Clinical Decision Support Systems in Health Care: A Systemic View
Chapter 44
M. Daud Ahmed, David Sundaram
Traditional Decision Support Systems (DSS) provide strong data management, modelling and visualisation capabilities for the decision maker but they... Sample PDF
A Framework for a Scenario Driven Decision Support Systems Generator
Chapter 45
El Habib Nfaoui, Omar El Beqqali, Yacine Ouzrout, Abdelaziz Bouras
Decisions at different levels of the supply chain can no longer be considered independently, since they may influence profitability throughout the... Sample PDF
An Approach of Decision-Making Support Based on Collaborative Agents for Unexpected Rush Orders Management
Chapter 46
Guisseppi Fogionne, Roy Rada
Investment decisions have a significant impact on individuals, groups, organizations, the economy, and society. As a result, many formal... Sample PDF
Effective DMSS Guidance for Financial Investing
Chapter 47
Wullianallur Raghupathi, Wei Gao
The Web services paradigm offers numerous potential benefits to the health care area. These include interoperability, portability, scalability, and... Sample PDF
Exploring a UML Profile Approach to Modeling Web Services in Healthcare
Chapter 48
Colleen Cunningham, Il-Yeol Song, Peter P. Chen
CRM is a strategy that integrates concepts of knowledge management, data mining, and data warehousing in order to support an organization’s... Sample PDF
Data Warehouse Design to Support Customer Relationship Management Analysis
Chapter 49
Michael Shumanov, Michael Ewing
While the managerial rationale for adopting customer relationship management (CRM) has been fairly well articulated in the literature, research on... Sample PDF
Developing a Global CRM Strategy
Chapter 50
Jan Sudeikat, Wolfgang Renz
Agent Oriented Software-Engineering (AOSE) proposes the design of distributed software systems as collections of autonomous and pro-active actors... Sample PDF
Building Complex Adaptive Systems: On Engineering Self-Organizing Multi-Agent Systems
Chapter 51
Summer E. Bartczak, Jason M. Turner, Ellen C. England
It is widely acknowledged that knowledge management (KM) strategy is a desired precursor to developing specific KM initiatives. Strategy development... Sample PDF
Challenges in Developing Knowledge Management Strategy: A Case Study of the Air Force Materiel Command
Chapter 52
Hyung Rim Choi, Hyun Soo Kim, Yong Sung Park, Byung Joo Park
Supply chain management recently has been developing into a dynamic environment that has to accept the changes in the formation of the supply chain.... Sample PDF
A Multi-Agent System for Optimal Supply Chain Management
Chapter 53
Asghar Sabbaghi, Ganesh Vaidyanathan
The purpose of this chapter is to develop a conceptual insight and an integrated framework to global supply chain management through strategic... Sample PDF
Integration of Global Supply Chain Management with Small to Mid-Size Suppliers
Chapter 54
Yi-Chen Lan, Bhuvan Unhelkar
Integrated Supply Chain Management (ISCM) involves the linking of suppliers and customers with the internal business processes of an organization.... Sample PDF
A Methodology for Developing Integrated Supply Chain Management System
Chapter 55
Gloria E Phillips-Wren
Internet-based, distributed systems have become essential in modern organizations. When combined with artificial intelligence (AI) techniques such... Sample PDF
Intelligent Agents in Decision Support Systems
Chapter 56
Pericles Mitkas, Paraskevi Nikolaidou
This chapter discusses the current state-of-the-art of agents and multi-agent systems (MAS) in supply chain management (SCM). Following a general... Sample PDF
Agents and Multi-Agent Systems in Supply Chain Management: An Overview
Chapter 57
Golenur Begum Huq, Robyn Lawson
This chapter explores the utilization of a multiagent system in the field of supply chain management for electronic business. It investigates the... Sample PDF
Application of Agent-Based Technology as Coordination and Cooperation in the Supply Chain Based E-Business
Chapter 58
Vincent Ong, Yanquing Duan, Brian Mathews
This chapter examines the theoretical underpinning for supporting executive intelligence activities and reviews conventional studies of executive... Sample PDF
Supporting Executive Intelligence Activities with Agent-Based Executive Information Systems
Chapter 59
Walter Rodriguez, Janusz Zalewski, Elias Kirche
This article presents a new concept for supporting electronic collaboration, operations, and relationships among trading partners in the value chain... Sample PDF
Beyond Intelligent Agents: E-Sensors for Supporting Supply Chain Collaboration and Preventing the Bullwhip Effect
Chapter 60
Mark Xu, Vincent Ong, Yanqing Duan
In the context of increasing usage of intelligent agent and ontology technologies in business, this study explores the ways of adopting these... Sample PDF
An Ontology-Based Intelligent System Model for Semantic Information Processing
Chapter 61
Quangang Yang, Carl Reidsema
The rapid development of computing technology has facilitated its use in engineering design and manufacturing at an increasing rate. To deliver high... Sample PDF
Intelligent Design Advisor: A Knowledge-Based Information System Approach for Product Development and Design
Chapter 62
Juergen Anke, Bernhard Wolf, Gregor Hackenbroich, Hong-Hei Do, Mario Neugebauer, Anja Klein
Product lifecycle management (PLM) processes can be greatly improved and extended if more information on the product and its use is available during... Sample PDF
PROMISE: Product Lifecycle Management and Information Tracking Using Smart Embedded Systems
Chapter 63
Walter Huerster, Hartmut Feuchtmueller, Thomas Fischer
Globalization and expanding markets has invariably led to increasingly higher loads of goods traffic. This has resulted, amongst other things, in... Sample PDF
Mobile Batch Tracking: A Breakthrough in Supply Chain Management
Chapter 64
Dong Li, Xiaojun Wang, Kinchung Liu, Dennis Kehoe
RFID-enabled business models are proposed in this chapter to innovate supply chain management. The models demonstrated benefits from automatically... Sample PDF
Intelligent Supply Chain Management with Automatic Identification Technology
Chapter 65
David Wright
Efficient supply chain management relies on knowing where products in the supply chain are located. The ability to track items from manufacturing... Sample PDF
RFID and Wireless Personal Area Networks for Supply Chain Management
Chapter 66
Bhuvan Unhelkar, Ming-Chien Wu, Abbass Ghanbary
This chapter investigates opportunities to integrate mobile technologies within an organization’s enterprise architecture (EA), with an emphasis on... Sample PDF
Integrating Mobile Technologies in Enterprise Architecture with a Focus on Global Supply Chain Management Systems
Chapter 67
Umar Ruhi, Ofir Turel
In recent years, the prospect of information exchange independent of time and place has been a compelling driver for organizations worldwide to... Sample PDF
Enabling the Glass Pipeline: The Infusion of Mobile Technology Applications in Supply Chain Management
Chapter 68
Ming-Hsiang Tsou
Internet GIS provides a collaborative communication environment for sharing data, information, and knowledge. Mobile GIS can add both geospatial... Sample PDF
Bridging the Gap: Connecting Internet-Based Spatial Decision Support Systems to the Field-Based Personnel with Real Time Wireless Mobile GIS Applications
Chapter 69
Darren Woollatt, Paul Koop, Sara Jones, Jim Warren
Wireless, handheld devices are becoming increasingly popular in health care settings, but the full potential of their role in patient-specific... Sample PDF
Choosing Technologies for Handheld and Ubiquitous Decision Support
Chapter 70
Eusebio Scornavacca, Federico Herrera
The Real Estate industry can be viewed as a prime candidate for using mobile data solutions since it possesses a dispersed workforce as well as... Sample PDF
Mobile Technologies in the New Zealand Real-Estate Industry
Chapter 71
James Yao, John Wang
In the late 1960s, a new type of information system came about: model-oriented DSS or management decision systems. By the late 1970s, a number of... Sample PDF
Group Support Systems as Tools for HR Decision Making
Chapter 72
Kee-Young Kwahk, Hee-Woong Kim, Hock Chuan Chan
This study proposes a new methodology that facilitates organizational decision support through knowledge integration across organizational units.... Sample PDF
A Knowledge Integration Approach for Organizational Decision Support
Chapter 73
Emad M. Kamhawi
Limited research has considered the value derived from using enterprise resource panning (ERP) systems for decision making support. This paper aims... Sample PDF
System Characteristics, Perceived Benefits, Individual Differences and Use Intentions: A Survey of Decision Support Tools of ERP Systems
Chapter 74
Scott Paquette
The role of corporate portals as tools for managing organizational knowledge has been constantly changing throughout their short lifetime. An... Sample PDF
Supply Chain Management and Portal Technology
Chapter 75
Luciano C. Batista
This chapter aims to provide a complete characterization of the different perspectives of Customer Relationship Management (CRM) and its... Sample PDF
CRM Practices and Resources for the Development of Customer-Focused Multinational Organizations
Chapter 76
Moti Frank
To successfully perform systems engineering and/or designing IT architecture roles, the systems engineers and IT architects need a systems view or a... Sample PDF
Capacity for Engineering Systems Thinking (CEST): Literature Review, Principles for Assessing and the Reliability and Validity of an Assessing Tool
Chapter 77
Alea Fairchild, Martin Smits, Piet Ribbers, Erik van Geel, Geert Snijder
This document summarizes the initial findings of the I-Fit research project that started in August 2006 as a joint activity of a regional ICT... Sample PDF
I-Fit: Optimizing the Fit Between Business and IT
Chapter 78
Timo Leino
This case represents the situation at a North European business school in 1996 and the development process since then. At this school, the IT... Sample PDF
Stability and Creativity as Contradicting Values in Information Management
Chapter 79
Yue Wang
Research on international subcontracting has been policy-oriented and industry-focused. There is a lack of understanding of the phenomenon from... Sample PDF
Strategic Management of International Subcontracting: A Transaction Cost Perspective
Chapter 80
Fen Wang, Guisseppi Forgionne
E-business is far more about strategy than technology, and the strategy of e-business is very important in today’s dynamic and competitive... Sample PDF
EBBSC: A Balanced Scorecard-Based Framework for Strategic E-Business Management
Chapter 81
Laura L. Matherly, Maureen Jouett
Integrating information communication technologies (ICTs) and marketing in strategic management of city government is critical to achieving... Sample PDF
Strategic Management in City Government: Integrating Information Communication Technologies and Marketing in a Causal Model to Drive Stakeholder Satisfaction and Economic Development
Chapter 82
Udo Richard Averweg, Jose L. Roldan
Strategically important information for executive decision-making is often not readily available since it may be scattered in an organization’s... Sample PDF
Managing Executive Information Systems for Strategic Intelligence in South Africa and Spain
Chapter 83
Shirley Hanshaw, Lemuria Carter
Businesses involved in logistics and supply chain management rely on information technology to deliver services "on time" with highest productivity.... Sample PDF
Using Information Technology for Strategic Growth from Single-Mission Transportation Company to Multi-Faceted Global Logistics Corporation
Chapter 84
Jyotirmoyee Bhattacharjya, Vanessa Chang
This chapter introduces key IT governance concepts and industry standards and explores their adoption and implementation in the higher education... Sample PDF
Adoption and Implementation of IT Governance: Cases from Australian Higher Education
Chapter 85
Joseph R. Muscatello, Injazz J. Chen
Enterprise resource planning (ERP) systems have been widely implemented by numerous firms throughout the industrial world. While success stories of... Sample PDF
Enterprise Resource Planning (ERP) Implementations: Theory and Practice
Chapter 86
Hsiu-Hua Chang, Chun-Po Yin, Huey-Wen Chou
ERP was one of the important developments in the use of information technology for organizations in the 1990s. Y2K rectification was a key driver in... Sample PDF
Diffusion of Enterprise Resource Planning Systems in Taiwan: Influence Sources and the Y2K Effect
Chapter 87
Joseph R. Muscatello, Diane H. Parente
In today’s intensely competitive marketplace, companies can benefit strategically and tactically from enterprise resource planning (ERP) systems, if... Sample PDF
Enterprise Resource Planning (ERP): A Postimplementation Cross-Case Analysis
Chapter 88
Monideepa Tarafdar, Sanjiv D. Vaidya
This case describes the evolution of the use of information technology (IT) at National Banking Services, one of the oldest banks in India. It... Sample PDF
Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank
Chapter 89
Beomjin Choi, Nancy Tsai, Tom Jones
Enterprise network infrastructure has served as a vehicle on which data and information can be transferred between functional units regardless of... Sample PDF
Building Enterprise Network Infrastructure for a Supermarket Store Chain
Chapter 90
William Yeoh, Andy Koronios, Jing Gao
The implementation of a BI system is a complex undertaking requiring considerable resources. Yet there is a limited authoritative set of CSFs for... Sample PDF
Managing the Implementation of Business Intelligence Systems: A Critical Success Factors Framework
Chapter 91
Amit V. Deokar, Omar F. El-Gayar
The complexities involved in managing intrafunctional as well as interfunctional activities have triggered many organizations to deploy large... Sample PDF
Business Process Management Systems for Supporting Individual and Group Decision Making
Chapter 92
N. K. Kwak, Chang Won Lee
An appropriate outsourcing and supply-chain planning strategy needs to be based on compromise and more objective decision-making procedures.... Sample PDF
An Application of Multi-Criteria Decision-Making Model for Strategic Outsourcing for Effective Supply-Chain Linkages
Chapter 93
Yingxu Wang, Guenther Ruhe
Decision making is one of the basic cognitive processes of human behaviors by which a preferred option or a course of actions is chosen from among a... Sample PDF
The Cognitive Process of Decision Making
Chapter 94
Jiyong Zhang, Pearl Pu
Consumer decision support systems (CDSSs) help online users make purchasing decisions in e-commerce Web sites. To more effectively compare the... Sample PDF
Performance Evaluation of Consumer Decision Support Systems
Chapter 95
Steven Walczak, Bradley B. Brimhall, Jerry B. Lefkowitz
Patients face a multitude of diseases, trauma, and related medical problems that are difficult to diagnose and have large treatment and diagnostic... Sample PDF
Nonparametric Decision Support Systems in Medical Diagnosis: Modeling Pulmonary Embolism
Chapter 96
Michael J. Hine, Ken J. Farion, Wojtek Michalowski, Szymon Wilk
Clinical Decision Support Systems (CDSS) are typically constructed from expert knowledge and are often reliant on inputs that are difficult to... Sample PDF
Decision Making by Emergency Room Physicians and Residents: Implications for the Design of Clinical Decision Support Systems
Chapter 97
Markos G. Tsipouras, Themis P. Exarchos, Dimitrios I. Fotiadis, Aris Bechlioulis
The widespread availability of new computational methods and tools for data analysis and predictive modelling requires medical informatics... Sample PDF
Decision Support Systems for Cardiovascular Diseases Based on Data Mining and Fuzzy Modelling
Chapter 98
Zita Zoltay Paprika
Many management scholars believe that the process used to make strategic decisions affects the quality of those decisions. However, several authors... Sample PDF
Analysis and Intuition in Strategic Decision Making: The Case of California
Chapter 99
John Wang, James Yao
Group decision support systems (GDSSs) which aim at increasing some of the benefits of collaboration and reducing the inherent losses are... Sample PDF
Group Decision Support Systems
Chapter 100
Pascale Zaraté
The subject of our research aims to support in the most suitable way the collaborative decisionmaking process. Several scientific approaches deal... Sample PDF
Cooperative Decision Support Systems
Chapter 101
Youngjin Kim
The leadership role facilitates group process by structuring group interaction. How leadership affects group performance in GSS settings remains one... Sample PDF
Supporting Distributed Groups with Group Support Systems: A Study of the Effect of Group Leaders and Communication Modes on Group Performance
Chapter 102
Harold J. Lagroue III
This article addresses an area which holds considerable promise for enhancing the effective utilization of advanced information technologies: the... Sample PDF
Supporting Structured Group Decision Making Through System-Directed User Guidance: An Experimental Study
Chapter 103
Naveen Gudigantala, Jaeki Song, Donald R. Jones
The burgeoning growth of online retailing is forcing businesses to provide better support for consumer decision making on e-commerce Web sites.... Sample PDF
How Well Do E-Commerce Web Sites Support Compensatory and Non-Compensatory Decision Strategies? An Exploratory Study
Chapter 104
Jamie S. Switzer, Jackie L. Hartman
When e-collaborating, there is often a need to bring everyone involved together for a meeting. With potential meeting participants often widely... Sample PDF
E-Collaboration Using Group Decision Support Systems in Virtual Meetings
Chapter 105
Amir Hassan, Herkko Hietanen
Future scenarios of organizations envision companies that are organized around a central knowledge base in the form of a network. It is assumed that... Sample PDF
Open Content Distribution Management in Virtual Organizations
Chapter 106
Heinz D. Knoell
Improper specification of systems requirements has thwarted many splendid efforts to deliver high-quality information systems. Scholars have linked... Sample PDF
User Participation in the Quality Assurance of Requirements Specifications: An Evaluation of Traditional Models and Animated Systems Engineering Techniques
Chapter 107
Susan J. Winter, Connie Marie Gaglio, Hari K. Rajagopalan
Small and medium-sized enterprises (SMEs) face more serious challenges to their survival than do larger firms. To succeed, SMEs must establish and... Sample PDF
The Value of Information Systems to Small and Medium-Sized Enterprises: Information and Communications Technologies as Signal and Symbol of Legitimacy and Competitiveness
Chapter 108
Manuel Kolp, Stéphane Faulkner
Business needs have driven the design, development, and use of Enterprise Resource Planning (ERP) systems. Intra-enterprise integration was a... Sample PDF
Enterprise Resource Planning (ERP): Past, Present and Future
Chapter 109
Carlo Mastroianni, Giuseppe Pirrò, Domenico Talia
This chapter introduces a distributed framework for OKM (Organizational Knowledge Management) which allows IKWs (Individual Knowledge Workers) to... Sample PDF
K-link+: A P2P Semantic Virtual Office for Organizational Knowledge Management
Chapter 110
Andrew P. Ciganek, En Mao, Mark Srite
Knowledge is increasingly being viewed as a critical component for organizations. It is largely people-based and the characteristics of groups of... Sample PDF
Organizational Culture for Knowledge Management Systems: A Study of Corporate Users
Chapter 111
Kaveh Mohammadi, Amir Khanlari, Babak Sohrabi
Implementing knowledge management or knowledge-sharing projects in an organization require significant organizational prerequisites. Lacking proper... Sample PDF
Organizational Readiness Assessment for Knowledge Management
Chapter 112
Luis F. Luna-Reyes, J. Ramon Gil-Garcia, Mireya Estrada-Marroquín
Electronic government has the potential of transforming the way government works and interacts with citizens. However, recent research has found... Sample PDF
The Impact of Institutions on Interorganizational IT Projects in the Mexican Federal Government
Chapter 113
Christiane Prange
Internationalization has accelerated the speed of knowledge generation and innovation. Thus, companies increasingly need to pool and create new... Sample PDF
Strategic Alliance Capability: Bridging the Individual Back into Inter-Organizational Collaboration
Chapter 114
Pratyush Bharati, Abhijit Chaudhury
Choiceboards are Web-based systems that allow consumers to customize their orders. The study investigated factors that affect consumers’ intention... Sample PDF
Product Customization on the Web: An Empirical Study of Factors Impacting Choiceboard User Satisfaction
Chapter 115
Su-Fang Lee, Wen-Jang (Kenny) Jih, Shyh-Rong Fang
This study addresses the effect of customer relationship management (CRM) practices on online customers’ satisfaction with their experience in... Sample PDF
Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer's Web Site Satisfaction: A Model-Building Approach
Chapter 116
Roy Rada
A healthcare provider can extend its customer relationship management program by sponsoring an online, patient discussion group. In those groups... Sample PDF
Ethnographic Discovery of Adverse Events in Patient Online Discussions: Customer Relationship Management
Chapter 117
James R. Burns, Don G. Jung, James J. Hoffman
The behavioral and dynamic implications of an ERP deployment are, to say the least, not well understood. Getting the switches set to enable the ERP... Sample PDF
Capturing and Comprehending the Behavioral/Dynamical Interactions within an ERP Implementation
Chapter 118
Boris Jukic, Nenad Jukic, Miguel Velasco
This article introduces and discusses the process and system conceptualization framework for adoption and ongoing evaluation of enterprise... Sample PDF
Enterprise Information Systems Change, Adaptation and Adoption: A Qualitative Study and Conceptualization Framework
Chapter 119
Sundar Srinivasan, Scott E. Grasman
The advent of the Web as a major means of conducting business transactions and business-tobusiness communications, coupled with evolving Web-based... Sample PDF
Supply Network Planning Models Using Enterprise Resource Planning Systems
Chapter 120
Minjoon Jun, Shaohan Cai, DaeSoo Kim
Streamlining information flows across the physical supply chain is crucial for successful supply chain management. This study examines different... Sample PDF
The Strategic Implications of E-Network Integration and Transformation Paths for Synchronizing Supply Chains
Chapter 121
Hsiu-Chia Ko, Fan-Chuan Tseng, Chun-Po Yin, Li-Chun Huang
This study investigated user satisfaction when a new interorganizational information system (green supply chain management system; GSCMS) was... Sample PDF
The Factors Influence Suppliers Satisfaction of Green Supply Chain Management Systems in Taiwan
Chapter 122
Beverley Lloyd-Walker, Jan Soutar
The importance of people to organisational success has been recognised; the implications of this for human resource departments forms the basis for... Sample PDF
SHRM Portals in the 21st Century Organisation
Chapter 123
Paul L. Drnevich
The rapid evolution of IT has enabled new organizational capabilities to manage knowledge and information. Given this evolution, IT systems for... Sample PDF
IT-Enabled Strategy: Implications for Firm Performance?
Chapter 124
Deborah J. Armstrong, H. James Nelson, Kay M. Nelson, V.K. Narayanan
The software development process has undergone a considerable amount of change from the early days of spaghetti code to the present state of the art... Sample PDF
Building the IT Workforce of the Future: The Demand for More Complex, Abstract, and Strategic Knowledge
Chapter 125
Chuck C.H. Law, Eric W.T. Ngai
It has been widely discussed in the management information systems (MIS) literature that the outcomes of information technologies (IT) and systems... Sample PDF
IT Infrastructure Capabilities and Business Process Improvements: Association with IT Governance Characteristics
Chapter 126
Leelien Ken Huang
To provide deeper insight into IT managerial adaptive processes considered in strategic alignment mechanisms, we propose, using contingency theory... Sample PDF
The Contingent Role of Innovation between IT Management Sophistication and Strategic Alignment
Chapter 127
Sebastián Bruque-Cámara, José Moyano-Fuentes
In this chapter we analyze the relationships between the structures of inter-organizational information systems (IOS) and strategic alliances. The... Sample PDF
Inter-Organizational Information Systems and Strategic Alliances: Symbiosis or Competition?
Chapter 128
Sineenad Paisittanand, L. A. Digman, Sang M. Lee
The creation and the use of knowledge have increasingly been regarded as important issues for management. A wide range of studies have investigated... Sample PDF
Managing Knowledge Capabilities for Strategy Implementation Effectiveness
Chapter 129
William Yeoh, Jing Gao, Andy Koronios
Engineering asset management organisations (EAMOs) are increasingly motivated to implement business intelligence (BI) systems in response to... Sample PDF
Empirical Investigation of Critical Success Factors for Implementing Business Intelligence Systems in Multiple Engineering Asset Management Organisations
Chapter 130
R. Rajendran, K. Vivekanandan
Businesses invest in developing information systems resources to gain competitive advantages. Literature has demonstrated the requirement of... Sample PDF
Exploring Relationship Between Information Systems Strategic Orientation and Small Business Performance
Chapter 131
Petros Theodorou, Dimitrios Karyampas
Information technology has been proved to be a strategic weapon in the business armory for the creation and sustention of competitive advantage... Sample PDF
Computational Intelligence in the Financial Functions of Industrial Firms
Chapter 132
Pauline Ratnasingam
The growth of business-to-consumer (B2C) ecommerce has gained a lot of attention among SMEs. Most B2C firms are turning their attention on how to... Sample PDF
The Impact of E-Commerce Customer Relationship Management in Business-to-Consumer E-Commerce
Chapter 133
Tobias Keim, Kerstin Fritsch
Since the early 1990s, relationship-oriented approaches to product and services marketing have gained increasing interest by research and practice.... Sample PDF
Extending Relationship Marketing to Human Resources Management Using the CaRM Approach to Personnel Recruitment
Chapter 134
Peter M. Wald, Rainhart Lang
Nowadays, most human resources (HR) managers are confronted with cost pressure, the demand for offering “high-quality-HR services” and the necessity... Sample PDF
Approaches and Concepts to Restructuring Human Resources Management Functions
Chapter 135
Abou Bakar Nauman, Romana Aziz, A.F.M. Ishaq
This chapter examines the causes of failure in a Web-based information system development project and finds out how complexity can lead a project... Sample PDF
Information System Development Failure and Complexity: A Case Study
Chapter 136
Rajneesh Chowdhury, Alan Nobbs
This chapter discusses a systems methodology called strategic assumption surfacing and testing (SAST) that was used to understand the design and... Sample PDF
Critical Insights into NHS Information Systems Deployment
Chapter 137
Juha Kettunen, Ismo Kantola
Strategic management has been widely applied in public and private organizations. Strategic management adapts educational institutions to their... Sample PDF
Quality Assurance View of a Management Information System
Chapter 138
R. Manjunath
Maintaining the service quality in a supply chain has become a challenging task with increased complexity and number of players down the line. Often... Sample PDF
Information Feedback Approach for Maintaining Service Quality in Supply Chain Management
Chapter 139
Vanita Yadav, Mahadeo Jaiswal
The forces of globalization have influenced organizations to extend the concept of IT outsourcing to IT-intensive business process outsourcing... Sample PDF
Supplier Capabilities and eSourcing Relationships: A Psychological Contract Perspective
Chapter 140
Jaydeep Balakrishnan, Frances Bowen, Astrid L.H. Eckstein
Supply chains can be disrupted at both local and global levels. Just-In-Time (JIT) companies should be particularly interested in managing supply... Sample PDF
A Strategic Framework for Managing Failure in JIT Supply Chains
Chapter 141
Christian Hillbrand
Most decision support systems (DSS) based on causal models fail to analyze the empirical validity of the underlying cause-and-effect hypotheses, but... Sample PDF
Towards Stable Model Bases for Causal Strategic Decision Support Systems
Chapter 142
Stephen Russell, Guisseppi Forgionne, Victoria Yoon
Over the last 10 years, pervasive computing environments and mobile networks have become extremely popular. Despite the many end user benefits of... Sample PDF
Decision Support-Related Resource Presence and Availability Awareness for DSS in Pervasive Computing Environments
Chapter 143
Patrick Humphreys
Problem solving has been defined as the complex interplay of cognitive, affective, and behavioural processes with the aim to adapt to external or... Sample PDF
Decision Support Systems and Representation Levels in the Decision Spine
Chapter 144
Teemu Tynjala
The present study implements a generic methodology for describing and analyzing demand supply networks, that is, networks from a company’s suppliers... Sample PDF
Supporting Demand Supply Network Optimization with Petri Nets
Chapter 145
Fiona Fui-Hoon Nah, Zahidul Islam, Mathew Tan
Enterprise resource planning (ERP) implementations in multinational manufacturing companies have experienced various degrees of success. This... Sample PDF
Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations
Chapter 146
Nico Brehm, Daniel Lübke, Jorge Marx Gómez
Enterprise resource planning (ERP) systems consist of many software components, which provide specific functionality. As ERP systems become more... Sample PDF
Federated Enterprise Resource Planning Systems
Chapter 147
Dirk Malzahn
This chapter describes how models for software development and service delivery can be integrated into a common approach to reach an integrated... Sample PDF
Integrated Product Life Cycle Management for Software: CMMI, SPICE, and ISO/IEC 20000
Chapter 148
Timothy Shea, Ahern Brown, D. Steven White, Catherine Curran-Kelly, Michael Griffin
Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement... Sample PDF
Customer Relationship Management (CRM) Metrics: What's the Holdup?
Chapter 149
Yvette Ghormley
The number and severity of attacks on computer and information systems in the last two decades has steadily risen and mandates the use of security... Sample PDF
Security Policies and Procedures
Chapter 150
Nicholas C. Romano Jr., Jerry Fjermestad
This article presents a value exchange model of privacy and security for electronic customer relationship management within an electronic commerce... Sample PDF
Privacy and Security in the Age of Electronic Customer Relationship Management
Chapter 151
Manuel Kolp, Stéphane Faulkner
Organizational modeling is concerned with analyzing and understanding the organizational context within which a software system will eventually... Sample PDF
Patterns for Organizational Modeling
Chapter 152
Ashley Davis
Open source software is becoming more prevalent in businesses today, and while still a relatively immature offering, open source enterprise resource... Sample PDF
Enterprise Resource Planning Under Open Source Software
Chapter 153
Jacek Unold
The scope of interests in the area of information systems (IS) has focused mainly on technological aspects so far. If the human component were taken... Sample PDF
The Dynamics and Rationality of Collective Behavior within a Global Information System
Chapter 154
Namchul Shin
While the importance of IT coupled with organizational changes for business performance has been widely discussed in the information systems (IS)... Sample PDF
Information Technology and Diversification: How Their Relationship Affects Firm Performance
Chapter 155
Manuel Mora, Ovsei Gelman, Moti Frank, David B. Paradice, Francisco Cervantes
An accelerated scientific, engineering, and industrial progress in information technologies has fostered the deployment of Complex Information... Sample PDF
Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View
Chapter 156
Al D. McCready
Indications are strong that globalization is an irresistible force, fomented by, or at the very least, enabled by technology. This chapter refers to... Sample PDF
Strategic Technology Planning for the Techno-Global Economy: Cities in the Market
Chapter 157
Huizhang Shen, Jidi Zhao, Wayne W. Huang
Review on group decision support systems (GDSS) indicates that traditional GDSS are not specifically designed to support mission-critical group... Sample PDF
Mission-Critical Group Decision-Making: Solving the Problem of Decision Preference Change in Group Decision-Making Using Markov Chain Model
Chapter 158
Marcus Costa Sampaio, Cláudio de Souza Baptista, André Gomes de Sousa, Fabiana Ferreira do Nascimento
This chapter introduces spatial dimensions and measures as a means of enhancing decision support systems with spatial capabilities. By some way or... Sample PDF
Enhancing Decision Support Systems with Spatial Capabilities
Chapter 159
Rahul Singh
Organizations rely on knowledge-driven systems for delivering problem-specific knowledge over Internet-based distributed platforms to... Sample PDF
A Multi-Agent Decision Support Architecture for Knowledge Representation and Exchange
Chapter 160
Ketan Vanjara
This chapter initiates the concept of a customercentric model in supply chain systems. It discusses various constraints of present-day supply chain... Sample PDF
The Future of Supply Chain Management: Shifting from Logistics Driven to a Customer Driven Model
Chapter 161
Marta Pérez-Plaza, Pedro Linares
Green electricity (GE) has emerged as one of the most interesting instruments for promoting renewable electricity in liberalized markets, at least... Sample PDF
Strategic Decisions for Green Electricity Marketing: Learning from Past Experience
Chapter 162
Sue Conger
Historically, information systems (IS) programs have taught two of the three areas of information technology (IT) management: strategy and... Sample PDF
Information Technology Service Management and Opportunities for Information Systems Curricula
Chapter 163
Ying Su, Zhanming Jin, Lei Yang
Environmental issues are rapidly emerging as one of the most important topics in strategic manufacturing decisions. Perusal of the literature has... Sample PDF
System Dynamics Modeling for Strategic Management of Green Supply Chain
Chapter 164
Renato Barrera, Abraham Alcántara, Carlos Alegría, Ana L. Ávila, David Esparza
This article presents a system to enable access to those Information Systems at the National Autonomous University of Mexico (UNAM) that are related... Sample PDF
A Mediator for Biospatial Information Systems
Chapter 165
Peter C. Chan, Shauntell R. Durant, Verna Mae Gall, Mahesh S. Raisinghani
Organizations are implementing IT Service Management (ITSM) and creating quality standards to design, deliver, and manage IT services to meet or... Sample PDF
Aligning Six Sigma and ITIL to Improve IT Service Management
About the Editor


Over the past decade, the strategic use of information systems has played an invaluable role in the explosion of information technology. However, adopting a strategic information system is rarely successful without the necessary care and attention. In today’s fast-paced, on demand economy, implementation of information systems is a high risk, high reward decision. The impact of a thorough understanding of all vital aspects, ranging from specific mechanics of a system to the theoretical impact and future development, cannot be underestimated when investing in an information system.

Now, with the widespread use of strategic information systems and the efficiency expected by consumers in many industries, there is a call for greater research and development and for efficient systems in an ever widening spectrum of business, governments, and education. To keep up with the demand for newer and better systems, practitioners and researchers must keep abreast of the current research.

In order to provide the most comprehensive, in-depth, and recent coverage of all issues related to the development of cutting-edge strategic information systems, as well as to offer a single reference source on all conceptual, methodological, technical and managerial issues, as well as the opportunities, future challenges and emerging trends related to the development of strategic information systems, Information Science Reference is pleased to offer a four -volume reference collection on this rapidly growing discipline, in order to empower students, researchers, academicians, and practitioners with a comprehensive understanding of the most critical areas within this field of study.

Entitled “Strategic Information Systems: Concepts, Methodologies, Tools, and Applications,” this collection is organized in eight distinct sections, providing the most wide-ranging coverage of topics such as: 1) Fundamental Concepts and Theories; 2) Development and Design Methodologies; 3) Tools and Technologies; 4) Utilization and Application; 5) Organizational and Social Implications; 6) Managerial Impact; 7) Critical Issues; and 8) Emerging Trends. The following provides a summary of what is covered in each section of this multi -volume reference collection:

Section 1, Fundamental Concepts and Theories, lays a foundation for the extensive research in the following sections. It begins with “The Nature of Strategic Intelligence, Current Practice and Solutions,“ by Mark Xu and Roland Kaye which complements the essential theories in “Strategic Alignment Between Business and Information Technology,” by Fernando José Barbin Laurindo, Marly Monteiro de Carvalho and Tamio Shimizu. “Decision Support Systems,” by John Wang and David J. Radosevich also provides an important perspective into how DSSs have changed the way business view information technology. Another consideration is discussed in “The Evaluation of Decision-Making Support Systems’ Functionality,” by Giusseppi Forgionne and Stephen Russell. This chapter includes an important discussion of how to best quantify and assess decision making systems. This section also includes chapters on the concepts underlying the effect of strategic systems with chapters like “Strategic Decision Making in Global Supply Networks” by Ozlem Arisoy and Bopaya Bidanda, “Leveraging Supply Chain Management in the Digital Economy” by Mahesh S. Raisinghani, and “Information and Knowledge Perspectives in Systems Engineering and Management for Innovation and Productivity Through Enterprise Resource Planning” by Stephen V. Stephenson and Andrew P. Sage. These chapters provide a basis for further research and innovation.

Section 2, Development and Design Methodologies, illustrates the fundamental nature of the development stage. Selections such as “Strategic Technology Engineering Planning” by practitioners Tony C. Shan and Winnie W. Hua, “Design Science: A Case Study in Information Systems Re-Engineering” by Raul Valverde, Mark Toleman, and Aileen Cater-Steel, and “Design and Development of a Quality Management Information System,” by M. Sakthive, S. R. Devadasan, S. Ragu Raman and S. Sriram, introduce the reader to all of the various facets of developing strategic systems that can ensure success or cripple a project from the start. Other chapters like “Data Warehouse Design to Support Customer Relationship Management Analysis” by Colleen Cunningham and Il-Yeol Song, “Designing Clinical Decision Support Systems in Health Care: A Systemic View” by Wullianallur Raghupathi, and “A Framework for a Scenario Driven Decision Support Systems Generator,” by M. Daud Ahmed and David Sundaram provide specific examples of these critical underpinnings. “Challenges in Developing a Knowledge Management Strategy: A Case Study of the Air Force Materiel Command,” by Summer E. Bartczak, Jason M. Turner and Ellen C. England, and “A Methodology for Developing Integrated Supply Chain Management System,” by Yi-chen Lan and Bhuvan Unhelkar complete this section’s treatment of current design and development research.

The chapter “Intelligent Agents in Decision Support Systems” by Gloria E. Phillips-Wren begins the next section, Tools and Technologies, with a discussion of how web-based, distributed systems can combine with artificial intelligence techniques to aid decision makers. “Agents and Multi-Agent Systems in Supply Chain Management: An Overview” by Pericles A. Mitkas and Paraskevi Nikolaidou charts the current advances in applying multi-agent systems to supply chain management and is complimented by chapters such as “Beyond Intelligent Agents: E-sensors for Supporting Supply Chain Collaboration and Preventing the Bullwhip Effect” by Walter Rodriguez, Janusz Zalewski and Elias Kirche, “Intelligent Supply Chain Management with Automatic Identification Technology” by Dong Li, Xiaojun Wang, Kinchung Liu, and Dennis Kehoe, and “Supply Chain Management and Portal Technology” by Scott Paquette. Supply chain management is not the only sector affected by the research in this section. Chapters like “An Ontology-Based Intelligent System Model for Semantic Information Processing,” by Mark Xu, Vincent Ong, and Yanqing Duan, “A Knowledge Integration Approach for Organizational Decision Support” by Kee-Young Kwahk, Hee-Woong Kim and Hock Chuan Chan, and “Mobile Technologies in the New Zealand Real-Estate Industry,” by Eusebio Scornavacca and Federico Herrera, provide perspective into the current tools that are setting trends reaching across many different industries.

Section 4, Utilization and Application, introduces research conducted on what is often the crux of any innovation. The actual worth of a system is in its proper use, and chapters like “I-Fit: Optimizing the Fit between Business and IT” by Alea Fairchild, Alea Fairchild, Piet Ribbers, Erik van Geel and Geert Snijder, “Managing Executive Information Systems for Strategic Intelligence in South Africa and Spain” by Udo Richard Averweg and José L. Roldán, and “An Application of Multi-Criteria Decision-Making Model for Strategic Outsourcing for Effective Supply-Chain Linkages” by N. K. Kwak and Chang Won Lee chronicle how best to ensure proper application. This is never more important than in healthcare, discussed in “Nonparametric Decision Support Systems in Medical Diagnosis: Modeling Pulmonary Embolism” by Steven Walczak, Bradley B. Brimhall and Jerry B. Lefkowitz, and “Decision Making by Emergency Room Physicians and Residents: Implications for the Design of Clinical Decision Support Systems,” by Michael J. Hine, Ken J. Farion, Wojtek Michalowski, and Szymon Wilk, and “Decision Support Systems for Cardiovascular Diseases Based on Data Mining and Fuzzy Modelling” by Markos G. Tsipouras, Themis P. Exarchos, Dimitrios I. Fotiadis, Aris Bechlioulis and Katerina K. Naka. In these chapters, and in this entire section, the reader is given a clear understanding of the dynamics involved in applying and using decision support systems.

Understanding and quantifying implementation strategies is an important part of applying strategic systems, but also necessary for understanding the issues created by these systems. Section 5, Organizational and Social Implications, presents ways that strategic systems affect the preexisting “human systems.” “Supporting Distributed Groups with Group Support Systems: A Study of the Effect of Group Leaders and Communication Modes on Group Performance” by Youngjin Kim, and “Supporting Structured Group Decision Making Through System-Directed User Guidance: An Experimental Study” by Harold J. Lagroue III, both consider how to aid group decision making. Other chapters, including “E-Collaboration Using Group Decision Support Systems in Virtual Meetings” by Jamie S. Switzer and Jackie L. Hartman, “K-link+: A P2P Semantic Virtual Office for Organizational Knowledge Management” by Carlo Mastroianni, Giuseppe Pirrò and Domenico Talia, and “Organizational Culture for Knowledge Management Systems: A Study of Corporate Users” by Andrew P. Ciganek, En Mao and Mark Srite, broach the topic of organizational management. “Organizational Readiness Assessment for Knowledge Management” by Kaveh Mohammadi, Amir Khanlari, and Babak Sohrabi and “Strategic Alliance Capability: Bridging the Individual Back into Inter-Organizational Collaboration” by Christiane Prange, look at two specific issues in organizations, discussing how these systems can affect and enable knowledge management. Lastly, this section includes a look at a number of contexts through chapters such as “SHRM Portals in the 21st Century Organisation” by Beverley Lloyd-Walker and Jan Soutar, “Ethnographic Discovery of Adverse Events in Patient Online Discussions: Customer Relationship Management” by Roy Rada, “The Factors Influence Suppliers Satisfaction of Green Supply Chain Management Systems in Taiwan,” by Hsiu-Chia Ko, Fan-Chuan Tseng, Chun-Po Yin and Li-Chun Huang, and “The Strategic Implications of E-Network Integration and Transformation Paths for Synchronizing Supply Chains,” by Minjoon Jun and Shaohan Cai.

The next section, Section 6, Managerial Impact, delves into the concerns created by and solved by humans managing these systems. The first chapter “IT-Enabled Strategy: Implications for Firm Performance?” by Paul L. Drnevich discusses some of the opportunities that information systems offer to enhance performance, as well as identifying potential pitfalls. “Building the IT Workforce of the Future: The Demand for More Complex, Abstract, and Strategic Knowledge” by Deborah J. Armstrong, H. James Nelson, Kay M. Nelson, and V.K. Narayanan builds on this discussion by exploring the necessary mindsets required by a fully modern business. One of these shifts is the subject of “Managing Knowledge Capabilities for Strategy Implementation Effectiveness” by Sineenad Paisittanand, L. A. Digman and Sang M. Lee, in which the authors researched the effect of knowledge process capabilities on strategy implementation effectiveness. Also included in this section are chapters addressing topics related to customer relationship management, human resources, and financial management, presenting the complete, empirical view of how strategic systems affect the modern management of resources.

Section 7, Critical Issues, highlights the reasons for failure and success of system implementation and utilization. The following chapters are an important reference for both researchers and practitioners, featuring case studies and recent developments. The selections “Information System Development Failure and Complexity: A Case Study,” by Abou Bakar Nauman, Romana Aziz and A.F.M. Ishaq, “Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations” by Fiona Fui-Hoon Nah, Zahidul Islam, and Mathew Tan, and “A Strategic Framework for Managing Failure in JIT Supply Chains” by Jaydeep Balakrishnan, Frances Bowen, and Astrid L.H. Eckstein provide case studies and examples from functioning business and organizations. These selections give real-time problems and solutions that are invaluable when it is necessary to avoid any pitfalls. Chapters like “Information Feedback Approach for Maintaining Service Quality in Supply Chain Management,” by R. Manjunath, “Towards Stable Model Bases for Causal Strategic Decision Support Systems” by Christian Hillbrand, and “Supporting Demand Supply Network Optimization with Petri Nets” by Teemu Tynjala, explore how to approach and solve problems that develop from using strategic information systems. This section also includes chapters addressing more delicate ethical issues, as in “Security Policies and Procedures” by Yvette Ghormley and “Privacy and Security in the Age of Electronic Customer Relationship Management” by Nicholas C. Romano, Jr and Jerry Fjermestad.

Lastly, Section 8, Emerging Trends, provides an exciting view of the cutting-edge research currently being conducted. “Enterprise Resource Planning (ERP): Past, Present and Future” by Ronald E. McGaughey and Angappa Gunasekaran is an excellent overview of the present and an insightful look into the future areas of development. Ashley Davis’s contribution, “Enterprise Resource Planning Under Open Source Software,” explores the possibilities and critical factors offered by open source software. The expansion of strategic information systems is the subject of such chapters like “The Dynamics and Rationality of Collective Behavior within a Global Information System” by Jacek Unold, “Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View” by Manuel Mora, Ovsei Gelman, Moti Frank, David B. Paradice, Francisco Cervantes and Guisseppi A. Forgionne, “Strategic Technology Planning for the Techno-Global Economy: Cities in the Market” by Al D. McCready, and “Enhancing Decision Support Systems with Spatial Capabilities,” by Marcus Costa Sampaio, Cláudio de Souza Baptista, André Gomes de Sousa, and Fabiana Ferreira do Nascimento. Innovation is also taking place where strategic systems are common as shown in “Strategic Decisions for Green Electricity Marketing: Learning from Past Experiences” by Marta Pérez-Plaza and Pedro Linares, “The Future of Supply Chain Management: Shifting from Logistics Driven to a Customer Driven Model” by Ketan Vanjara, and “System Dynamics Modeling for Strategic Management of Green Supply Chain,” by Ying Su, Zhanming Jin, and Lei Yang. This section forms an invaluable aid for spurring on further research and creating new applications to aid all areas of future societies.

Although the contents of this multi-volume book are organized within the preceding eight sections which offer a progression of coverage of important concepts, methodologies, technologies, applications, social issues, and emerging trends, the reader can also identify specific contents by utilizing the extensive indexing system listed at the end of each volume. Furthermore, to ensure that the scholar, researcher, and educator have access to the entire contents of this multi-volume set, as well as additional coverage that could not be included in the print version of this publication, the publisher will provide unlimited, multi-user electronic access to the online aggregated database of this collection for the life of the edition free of charge when a library purchases a print copy. In addition to providing content not included within the print version, this aggregated database is also continually updated to ensure that the most current research is available to those interested in strategic information systems.

Strategic information systems will undoubtedly continue to become increasingly important to all facets of life in a modern society. Therefore, a complete understanding of the concepts and research offered in this book will be instrumental to the achievement of any structured goal whether in business, government, education or even daily life. Although strategic information systems promise to effectively manage all facets of an organization, experience has proved that only through careful and responsive implementation can these promises be fulfilled completely. These volumes are the building blocks to reach the desired functionality.

The diverse and comprehensive coverage of strategic information systems in this four-volume, authoritative publication will contribute to a better understanding of all topics, research, and discoveries in this developing, significant field of study. Furthermore, the contributions included in this multi-volume collection series will be instrumental in the expansion of the body of knowledge in this enormous field, resulting in a greater understanding of the fundamentals while also fueling the research initiatives in emerging fields. We at Information Science Reference, along with the editor of this collection, hope that this multi-volume collection will become instrumental in the expansion of the discipline and will promote the continued growth of strategic information systems.

Author(s)/Editor(s) Biography

M. Gordon Hunter is Professor of Information Systems in the Faculty of Management at The University of Lethbridge, Alberta, Canada. Gordon has previously held academic positions at universities in Canada, Singapore, and Hong Kong. He has held visiting positions at universities in Australia, Monaco, Germany, New Zealand, and the U.S. During July and August of 2005 Gordon was a Visiting Erskine Fellow at the University of Canterbury, Christchurch, New Zealand.


Editorial Board

  • Mehdi Khosrow-Pour, DBA, Editor-in-Chief, Contemporary Research in Information Science and Technology, Book Series

    Associate Editors:

  • Steve Clarke, University of Hull, UK
  • Murray E. Jennex, San Diego State University, USA
  • Annie Becker, Florida Institute of Technology USA
  • Ari-Veikko Anttiroiko, University of Tampere, Finland

    Editorial Advisory Board

  • Sherif Kamel, American University in Cairo, Egypt
  • In Lee, Western Illinois University, USA
  • Jerzy Kisielnicki, Warsaw University, Poland
  • Keng Siau, University of Nebraska-Lincoln, USA
  • Amar Gupta, Arizona University, USA
  • Craig van Slyke, University of Central Florida, USA
  • John Wang, Montclair State University, USA
  • Vishanth Weerakkody, Brunel University, UK