Dr. Davis has compiled a very compelling two-pronged approach for evaluating business information technology. Being a model-based practitioner, I appreciated Dr. Davis starting each section with a proposed evaluation model and following the model with case study results. Dr. Davis correctly identified the need for several interlocking models to adequately broach information technology evaluation. As a software testing professional, I was especially interested in the Balanced Scorecard measurement framework. It underscores the importance of complete, well written requirements for the success of all IT development projects. By strong implication, the Balanced Scorecard underscores the importance of thorough testing of requirements before any detailed software planning is begun. Also by strong implication, the Balanced Scorecard underscores the importance of testability of requirements throughout the development lifecycle.
– Gerald Everett, IBM
Charles Davis has compiled a set of high quality, timely articles related to the evaluation of information technology (IT). This much needed book provides management insight into organizational effectiveness of IT. It takes a close look at methods and techniques for both evaluating and enhancing the financial investment of IT. Practitioners and researchers alike will find this book very useful given its breadth of coverage. It addresses critical managerial issues within the context of research being conducted on technologies and methodologies for evaluating IT. Overall, Davis' book promotes effective management by introducing cutting-edge methods and technologies for organizational effectiveness, workflow analysis, and financial investment.
– Dr. Shirley (Annie) Becker, Professor of Computer Information Systems, Northern Arizona University, USA