Trust in Knowledge Management and Systems in Organizations

Trust in Knowledge Management and Systems in Organizations

Maija Leena Huotari (University of Oulu, Finland) and Mirja Iivonen (University of Tampere, Finland)
Release Date: July, 2003|Copyright: © 2004 |Pages: 296
ISBN13: 9781591401261|ISBN10: 1591401267|EISBN13: 9781591401278|DOI: 10.4018/978-1-59140-126-1


Trust in Knowledge Management and Systems in Organizations aims at tying trust to knowledge management (KM). It highlights the complexity of the invisible phenomenon of trust challenged by the global economy. Fresh insights, novel theoretical frameworks, and empirical results and ideas for future research are presented that differ from those since the 1950s. The eleven chapters (whose authors represent information studies, economics, administrative scientists, mass communications, computer science and cognitive science) explore the multidisciplinary nature of the concepts of trust and KM. The concept of trust is analyzed by presenting its extensive description in relation to knowledge and information-intensive activities and systems for understanding the dynamics of knowledge-based production at the levels of individuals, information systems, organizations, networks and society. Systems are considered from the social or the socio-technological perspective.

Reviews and Testimonials

Building on research, theory, and practical experience, the authors of these essays on trust in knowledge management and organizations provide a comprehensive picture of the topic. All aspects of the role of trust are covered and the reader will get a good grounding in the literature, as well as the current thinking and future research directions. This book will be of interest not only to experts in the area of trust in organizations, but to readers for which these concepts are new. Drawing on international experts, the role of trust in knowledge management is explored from a variety of viewpoints. Everyone will learn something from the chapters.

– Carol Tenopir, University of Tennessee, USA

This book presents a rich display of perspectives on the matter of trust, providing new insights into the central role of trust in present-day information intensive, knowledge-based organizational and societal contexts. This book will be useful not only for researchers with an interest in the topic, but also for practitioners dealing with networked environments and collaborative work in all kinds of organizations (R&D, business or public administration) as it will help them uncovering trust as the fuel of all forms of cooperation.

– Zita Correia, the National Institute of Industrial Engineering and Technology (INETI), Portugal

Trust in Knowledge Management & Systems in Organizations is a very-well balanced book, with high quality conceptual and empirical papers on trust in organizational knowledge management and systems that provide multiple perspectives, contexts and experiences. This book will be essential reading for decision makers and professionals working in small or large, public or private organizations, as well as to researchers and students from various disciplines who are interested in learning about the concept of trust and its management in information and knowledge management and systems.

– Pierrette Bergeron-University of Montreal-Canada

There are no 'weak links' in this work on trust and knowledge management. Each chapter holds its own by generally exhibiting fine writing and interesting concepts. Some of the writers base their thinking on empirical research; others are more philosophical. The editors should be commended for seeking out the volume's authors and convincing them to contribute to this work that should be on the shelf of every scholar interested in knowledge management. -Claire R. McInery, Rutgers University, USA, in Information Processing and Management 41 (2005), 717-722 "I highly recommend this book for anyone working on knowledge sharing or collaboration."

– Michael Gilbert, the Gilbert Center, in Nonprofit Online News, June 2006

Table of Contents and List of Contributors

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Table of Contents
Maija Leena Huotari, Mirja Iivonen
Chapter 1
Maija-Leena Huotari, Mirja Iivonen
This chapter provides a comprehensive basis for understanding the role of trust in knowledge management and systems in organizations. The point of... Sample PDF
Managing Knowledge-Based Organizations Through Trust
Chapter 2
Mirja Iivonen
This chapter explores trust as a management strategy by applying Henry Mintzberg’s idea of strategy thinking as seeing. Trust building has been... Sample PDF
Trust Building as a Management Strategy
Chapter 3
Risto Harisalo, Jari Stenvall
Trust is an old idea and it has come back again. We believed that proper management and information systems, a correctly designed organizational... Sample PDF
Trust as Capital: The Foundation of Management
Chapter 4
Diane H. Sonnenwald
In today’s knowledge-based and competitive economy, research and development (R&D) efforts are increasingly geographically distributed across... Sample PDF
Managing Cognitive and Affective Trust in the Conceptual R&D Organization
Chapter 5
Elisabeth Davenport, Leo McLaughlin
In this chapter, trust is treated as a form of tacit knowledge that can be made explicit to some extent by means of knowledge management techniques... Sample PDF
Interpersonal Trust in Online Partnerships: The Challenge of Representation
Chapter 6
Kai Oorni, Saana Kaleva, Soile Hirvasniemi, Terttu Kortelainen
Lack of security and trust is considered the biggest barrier to the increase of business-to-consumer e-commerce. In this chapter the authors aim at... Sample PDF
Usability of Websites Contributing to Trust in E-Commerce
Chapter 7
Risto Harisalo, Jari Stenvall
Citizens have many roles in our contemporary liberal democracies. From these roles one is to trust or mistrust governmental agencies. They must... Sample PDF
Citizens' Trust in Ministries
Chapter 8
Kirsimarja Blomqvist, Pirjo Stahle
In this chapter the concept and phenomenon of trust with special focus on technology partnership formation is explored. Complementary partnerships... Sample PDF
Trust in Technology Partnerships
Chapter 9
Andreina Mandelli
There is a considerable amount of literature in management science, which claims that the digital economy is a frictionless economy, where... Sample PDF
Exploring the Origins of New Transaction Costs in Connected Societies
Chapter 10
Andreina Mandelli
This chapter, with a broad theory building goal, addresses these two questions: “how the new network-based forms of coordination emerge, and how can... Sample PDF
Self-Organization and New Hierarchies in Complex Evolutionary Value Networks
Chapter 11
Rino Falcone, Cristiano Castelfranchi
In this chapter, we present a socio-cognitive analysis of trust. In this model trust is conceived as a crucial attitude useful for delegating or not... Sample PDF
A Belief-Based Model of Trust
About the Authors

Author(s)/Editor(s) Biography

Maija-Leena Huotari is professor on information studies in the Department of Communication at the University of Helsinki, Finland. With her BA in economics, and MSc in information studies she received her Ph.D. on information studies at Sheffield University, UK, in 1996. She was a professor and head of the Department of Information Studies at the University of Oulu, Finland, from 2003-2004. She worked in the Department of Information Studies at the University of Tampere, Finland, from 1997-2002, as Assistant Professor, Associate Professor (acting) and Professor (acting), and was deputy head of the department from 2000-2002. She has published both internationally and in Finland, and is a member of the editorial board of Information Research News, UK. She was reporteur of the intermediate evaluation of the Multilingual Information Society Programme of EU in 1998-99, and chair of the Total Quality Evaluation of the Libraries of Helsinki University in 1999-2000. Her research interests focus on information needs, seeking and use, organizational information behaviour, information management, and strategic management of information and knowledge.
Mirja Iivonen received her Ph.D. in Information Studies at the University of Tampere in 1995. The topic of her dissertation was consistency in the formulation of query statements in online bibliographic retrieval. Currently she is the Director of Tampere University Library and senior scholar attached to the Department of Information Studies at the University of Oulu where she previously held a full professorship and worked as the head of the department. She has supervised several doctoral and master students. She has worked as a visiting scholar at the University of Rutgers, and at the University of Maryland, both in the United States. Her main research interest include information storage and retrieval, in which area her latest publications are focusing on the searching on the web, and knowledge management. Currently she is involved especially in management and leadership issues both in theory and practice.