Table Of Contents

• Preface
• Wim Van Grembergen, University of Antwerp, Belgium

• Section I: IT Governance Frameworks

• Chapter I
• Structures, Processes and Relational Mechanisms for IT Governance
• Wim Van Grembergen, University of Antwerp, Belgium
• Steven De Haes, University of Antwerp Management School, Belgium
• Erik Guldentops, IT Governance Institute, USA

• Chapter II
• Integration Strategies and Tactics for Information Technology Governance
• Ryan R. Peterson, Information Management Research Center, Instituto de Empresa, Spain

• Chapter III
• An Emerging Strategy for E-Business IT Governance
• Nandish V. Patel, Brunel University, UK

• Section II: Performance Management as IT Governance Mechanism

• Chapter IV
• Assessing Business-IT Alignment Maturity
• Jerry Luftman, Stevens Institute of Technology, USA

• Chapter V
• Linking the IT Balanced Scorecard to the Business Objectives at a Major Canadian Financial Group
• Wim Van Grembergen, University of Antwerp, Belgium
• Ronald Saull, London Life, Canada
• Steven De Haes, University of Antwerp Management School, Belgium

• Chapter VI
• Measuring and Managing E-Business Initiatives through the Balanced Scorecard
• Wim Van Grembergen, University of Antwerp, Belgium
• Isabelle Amelinckx, University of Antwerp, Belgium

• Chapter VII
• A View on Knowledge Management: Utilizing a Balanced Scorecard Methodology for Analyzing Knowledge Metrics
• Alea Fairchild, Vesalius College/Vrije Universiteit Brussel (VUB), Belgium

• Chapter VIII
• Measuring ROI in E-Commerce Applications: Analysis to Action
• Manuel Mogollon, Nortel Networks, USA
• Mahesh S. Raisinghani, University of Dallas, USA

• Chapter IX
• Technical Issues Related to IT Governance Tactics: Product Metrics, Measurements and Process Control
• Michalis Xenos, Hellenic Open University, Greece

• Section III: Other IT Governance Mechanisms

• Chapter X
• Managing IT Functions
• Petter Gottschalk, Norwegian School of Management, Norway

• Chapter XI
• Governing Information Technology through COBIT
• Erik Guldentops, IT Governance Institute, USA

• Chapter XII
• Governance in IT Outsourcing Partnerships
• Erik Beulen, Tilburg University, The Netherlands

• Section IV: IT Governance in Action

• Chapter XIII
• The Evolution of IT Governance at NB Power
• Joanne Callahan, New Brunswick Power Corporation, Canada
• Cassio Bastos, New Brunswick Power Corporation, Canada
• Dwayne Keyes, New Brunswick Power Corporation, Canada

• Chapter XIV
• Governance Structures for IT in the Health Care Industry
• Reima Suomi, Turku School of Economics and Business Administration, Finland
• Jarmo Tähkäpää, Turku School of Economics and Business Administration, Finland

• About the Authors

• Index