E-Government in the Knowledge Society: The Case of Singapore

Abstract

A key component of the knowledge society and the urban form that accompanies it is the increasing importance of information and communication technologies in daily life. It is clear that in cites around the world, the use of information and communication technologies has increasingly become part of everyday life including in the business of government. This chapter considers the role of e-governance in Singapore and in particular the potential for the Singapore e-government model to mature fully. The establishment of e-government has been an important policy goal within contemporary Singapore government. Recognizing the gains to be made by harnessing information and communication technologies to strengthen and streamline the business of governance, Singapore has successfully developed its e-government sector across three strategic plans focusing on developing a world-class e-government experience that will delight customers and connect citizens. This chapter reviews the development of e-government in Singapore, focusing on the outcomes of e-government strategic plans, and discussing issues and outcomes associated with developing a fully mature e-government position.