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Reference Book
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Carmen R. Santos (University of Leon, Spain), Stéphane Ganassali (University of Savoie, France), Francesco Casarin (University of Venice, Italy), Pirjo Laaksonen (University of Vaasa, Finland), Hans-Ruediger Kaufmann (University of Nicosia, Cyprus & International Business School at Vilnius University, Lithuania)
Copyright © 2013.
Although studies indicate the assumption of one single European market, other research emphasizes European countries have distinct market identities. Meanwhile, as i...
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Riyad Eid (United Arab Emirates University, UAE)
Copyright © 2013.
Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication op...
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Angela Lin (University of Sheffield, UK), Jonathan Foster (University of Sheffield, UK), Paul Scifleet (Charles Sturt University, Australia)
Copyright © 2013.
Businesses continue to design and implement a variety of information systems that facilitate the creation, aggregation, and provision of product-related information...
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Ricardo Colomo-Palacios (Universidad Carlos III de Madrid, Spain), João Varajão (University of Trás-os-Montes e Alto Douro, Portugal), Pedro Soto-Acosta (University of Murcia, Spain)
Copyright © 2012.
The ever-growing influence of the Internet has caused a paradigm shift in relationships between customers and companies. New types of interaction introduced by Web 1...
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Minwir Al-Shammari (University of Bahrain, Bahrain)
Copyright © 2012.
Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It includes the m...
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Riyad Eid (United Arab Emirates University, UAE)
Copyright © 2012.
The field of Customer Relationship Management (CRM) has broadened greatly in recent years as technological applications have expanded.Successful Customer Relationshi...
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Barbara Ciaramitaro (Ferris State University, USA)
Copyright © 2011.
With the rise of the collaborative Web 2.0 technologies, the face of e-commerce has evolved from a static presentation of products and services to an interactive par...
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Eleonora Pantano (University of Calabria, Italy), Harry Timmermans (Eindhoven University of Technology, The Netherlands)
Copyright © 2011.
The application of advanced technologies to point of sale systems is a promising and relatively unexplored field of study, in particular when considering the introdu...
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Gonca Telli Yamamoto (Okan University, Turkey)
Copyright © 2010.
In the last twenty years, the Internet and information technologies in general have evolved creating numerous changes and developments in regard to the circulation o...
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Journal
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Riyad Eid (United Arab Emirates University, UAE)
Est. 2010.
The International Journal of Customer Relationship Marketing and Management (IJCRMM) addresses critical success factors for CRM implementation, activities that are a...
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Reference Book
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Yun Wan (University of Houston, USA)
Copyright © 2009.
Popular among online shoppers, comparison-shopping provides a new sales channel for small to medium enterprises to contend with brand name vendors.Comparison-Shoppin...
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Mehdi Khosrow-Pour (Information Resources Management Association, USA)
Copyright © 2009.
Considering the global spread of e-commerce technologies and the rapid pace of organizational adoption of these technological advancements, there is a need for relia...
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Reference Book
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Minwir Al-Shammari (University of Bahrain, Bahrain)
Copyright © 2009.
Customer knowledge is becoming the new competitive asset in e-business that enables companies to serve each customer in his or her preferred way, and to nurture prof...
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Kuanchin Chen (Western Michigan University, USA), Adam Fadlalla (Cleveland State University, USA)
Copyright © 2009.
Technology is a double-edged sword that not only brings convenience, but also allows for easier way to collect, explore, and exchange information on or off line. Con...
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Humphry Hung (Hong Kong Polytechnic University, Hong Kong ), Y H Wong (Hong Kong Polytechnic University, Hong Kong), Vincent Cho (Hong Kong Polytechnic University, Hong Kong)
Copyright © 2009.
Ubiquitous commerce (u-commerce) creates a dynamic convergence of the physical and digital, producing Web-based wireless and next-generation technologies in ways tha...
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Shenja van der Graaf, Yuichi Washida
Copyright © 2007.
In the information communication technologies (ICT) field, there is a vacuum among disciplines, as well as between business research and academic studies, due to the...
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Reference Book
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Yuan Gao
Copyright © 2005.
Web Systems Design and Online Consumer Behavior takes and interdisciplinary approach toward systems design in the online environment by providing an understanding of...
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Reference Book
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Tapio Reponen
Copyright © 2003.
For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently t...
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