Over the past decade, there has been continual development and renewal of strategies and practices surrounding e-governance. Governments around the world have embraced new information and communication technologies to increase the efficiency of internal processes, deliver better and more integrated services to citizens and businesses, invite citizen and stakeholder participation in planning decisions, improve communication, and sometimes even enhance democratic processes.

Global Strategy and Practice of E-Governance: Examples from Around the World provides readers with an overview of relevant strategy and policy-level theoretical frameworks and examples, as well as up-to-date implementations from around the world. This book offers valuable insights into best practices, as well as some of the issues and challenges surrounding the governance of and with information and communication technologies in a globalized, knowledge-based world.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

E-governance for development
E-governance vs. E-readiness
Electronic governance practices
Electronic government and public administration reform strategies
Factors influencing usage intention of e-government services
Gender evaluation of rural e-governance
Governance of partnerships in local government
Municipal mobile SMS services
Public e-procurement systems
Public policymaking

Reviews & Statements

I believe this book provides a valuable contribution as it examines the impact of ICTs on many sectors, focusing in particular on the new role of society, the global economy, and the state. Technological innovation in the use of the ICTs has spawned dynamic and continual production. Today, there are innumerable experiences fruit of innovation and creativity at every level. Rather than being the sole purview of Research Centers, such innovations are to be found in many arenas, an encouraging sign as to the viability of state reform. Knowledge about these experiences is in part the purpose of this book, and sharing them is its best contribution given the caliber of the contributors and the wide range of cases presented. I congratulate those who supported this effort for the many interesting contributions contained in this book.

– Enrique V. Iglesias, Ibero-American Secretary General, Spain, & Former President, Inter-American Development Bank, USA

I am confident that the content of this book is of immediate and direct relevance for redirecting development policies to global economies based on technological innovation. The following points should be given special consideration when dealing with Economic Development: investing in people as the fundamental resource of the State; strengthening infrastructure; qualifying people for the job market and generating jobs; increasing income; and creating and developing centers for excellence in technology and innovation. All of these points are presented somewhere along the several chapters of this book, a reason why I would like to congratulate the authors and editors for their ability to outline a new world panorama of government, an electronic government, which the State of Sao Paulo will strengthen in the forthcoming years.

– Geraldo Alckmin, Governor, São Paulo State, Brazil

This collection of twenty six articles on e-governance technologies and practices highlights current scholarship in the governmental uses of modern and emerging information technologies in response to the adoption of user-level technologies and social networking infrastructures in the pursuit of democratic change and enhanced participation among citizens. [...] Contributors include academics in the fields of computer science and information technology from universities in the US Central and South America, Europe and India.

– Book News, Reference - Research Book News - August 2011

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Editor/Author Biographies

Danilo Piaggesi was Knowledge Economy Coordinator in the Vice Presidency of the Inter American Development Bank (IADB), in Washington D.C, from 2007 to 2009 and Chief of the Information and Communication Technology for Development Division (ICT4DEV) at the IADB, from 1999 to 2008. The ICT4DEV Division was in charge of structuring and implementing the Bank’s policy to introduce ICT in the Bank’s project portfolio, providing technical assistance to IADB’s borrowing member countries, and better informing government decisions regarding ICT and its applications. Prior to the IABD assignment, from 1981 to 1991, Mr. Piaggesi worked for the United Nations Food and Agriculture Organization (FAO) at different duty stations in Africa and Latin America in the field of technology transfer for development. From 1992 to 1998 he was part of the technical staff of Telespazio, Telecom-Italia Group in Rome, where he was in charge of the Strategic Alliances and International Activities Division. .Mr. Piaggesi also consulted for the European Union in Brussels, evaluating project proposals for funding in the field of telecommunications and environment. While at IADB, he was the alternate of the Bank’s President in the Steering Committee of the United Nations Global Alliance for ICT and Development (GAID); after leaving the Bank, he has remained a member of its Strategic Council.

At present he is Managing Director of the Fondazione Rosselli Americas (FRA) and a member of Fondazione Rosselli’s Board. FRA focuses on Knowledge Society, ICT and innovation for development. One of the major programs of FRA is the IKEP (International Knowledge Economy Program) working with multi and bi-lateral cooperation to support development projects where ICT, innovation and the principles of the Knowledge Economy can be instrumental for achieving socio-economic growth.

Mr. Piaggesi holds a PhD degree in Physics with a specialization in geophysics, cum laude, from the University of Rome (1980), and an Executive International Business Certificate from Georgetown University/John Cabot University, in Washington D.C and in Rome, (1996). His professional training is in remote sensing (1981); digital image processing and analysis (1986); technical cooperation project formulation and appraisal (1989); telecommunications (1995-1996) and ICT, innovation and Knowledge Society for development. He lives and works in Alexandria, Virginia, USA, with his wife Helena.

Kristian J. Sund, Ph.D., is a Senior Lecturer in Strategic Management at Middlesex University Business School, in London. He teaches strategic management at both undergraduate and MBA levels and leads the online distance-learning MBA in Shipping & Logistics. From 2007 to 2009 he was Managing Director of the Executive Master in e-Governance at the Swiss Federal Institute of Technology in Lausanne, Switzerland. His research currently focuses on strategic types, organizational cognition and learning and perceived environmental uncertainty, as well as more generally organizations and strategic management. His research has been applied to the hospitality industry, the postal industry, leisure (service) industry and others and has appeared in a variety of journals. Both as a consultant and regular employee, Kristian has worked with a diverse range of service industries, including banking, telecom, tourism, leisure and the postal sector. Kristian holds a Ph.D. in Management and M.Sc. in Economics from the University of Lausanne and a M.A. in Society, Science and Technology from the EPFL, where he also completed his post-doc.

Walter Castelnovo, Ph.D., is Assistant Professor of Information Systems and Organization at the University of Insubria (Italy). His research interests concern technological and organizational innovation in Public Administration and Interorganizational Information Systems. He is one of the founders of the Research Center for “Knowledge and Service Management for Business Applications” of the University of Insubria and he is member of the Scientific Committee of the “Interdepartmental Center for Organizational Innovation in Public Administration” of the University of Milan. He served as member of the committee for many international conferences on E-Government and ICT evaluation and he is the General Chair of The 5th European Conference on Information Management and Evaluation, that will be held in 2011 at the University of Insubria. He is also member of the Department of Institutional Reforms, E-Government and Institutional Federalism of the Association of the Municipalities of Lombardia (Italy).

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Editorial Advisory Board

Frank Bannister, Trinity College Dublin, Ireland
Gianluca Misuraca, European Commission, Joint Research Centre, Institute for Prospective Technological Studies (IPTS), Spain & Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland
Chris Vein, City and County of San Francisco, USA
Christof Kuechemann, GTZ, El Salvador
Maddalena Sorrentino, Università degli studi di Milano, Italy