Strategic Planning for Business Information Systems, 3rd Edition By John Ward & Joe Peppard, ISBN: 0-470-84147-8; 2002, John Wiley

Chapter 1: The Evolving Role of Information Systems and Technology in Organizations: A Strategic Perspective
Case # IT5570
DSS for Strategic Decision Making
Sherif Kamel; American University in Cairo, Egypt

Case # IT5504
From Pilot to Practice: Streamlining Procurement and Engineering at Lawrence Livermore National Laboratory
Judith Gebauer, Frank Farber ; University of California, Berkeley and Darmstadt University

Case # IT5509
The Application of IT for Competitive Advantage at Keane, Inc.:
Raymond Papp, Mark R. Andrews ; State of Arizona and Central Connecticut State University

Case # IT5561
Risks and Rewards at Frontier Communications: Improving Customer Service Using Client/Server Technology
Kieran Mathieson, Tim Toland ; Oakland University and Frontier Communications Inc

Case # IT5569
Using Information Technology To Enhance Industry Effectiveness: The Case Of The Textile Industry
Ram L. Kumar, Connie W. Crook ; University of North Carolina at Charlotte

Case # IT5575
Evolving Organizational Growth Through Information Technology:
Ira Yermish ; St. Joseph's University

Case # IT5516
Penn State's World Campus: Mainstreaming a Virtual Campus Initiative
James H. Ryan, Gary E. Miller ; Pennsylvania State University

Case # IT5541
The Institutionalization of User Participation for Systems Development in Telecom Eireann:
Tom Butler, Brian Fitzgerald ; Telecom Eireann, Ireland and Executive Systems Res

Case # IT5643
The Australasian Food Products Co-Op: A Global Information Systems Endeavour:
Hans Lehmann ; University of Auckland, New Zealand

Case # IT5645
Success and Failure in Building Electronic Infrastructures in the Air Cargo Industry: A Comparison of The Netherlands and Hong Kong SAR:
Jan Damsgaard, Ellen Chritiaanse ; University of Amsterdam, Denmark (Christiaanse); Aalborg University, Denmark (Damsgaard)

Case # IT5601
The Dilemma of Dairy Farm Group Between Redesigning of Businesses Processes and Rebuilding of Management Information Systems:
Eugenia M.W. Ng, Ali F. Farhoomand, Probir Banerjee ; Hong Kong Institute of Education, Hong Kong (Ng); University of Hong Kong, Hong Kong (Farhoomand); City University of Hong Kong, Hong Kong (Banerjee)

Case # IT5681
Enterprise-wide Strategic Information Systems Planning for Shanghai Bell Corporation:
Fiona Fui-Hoon Nah, Yuan Long , Zhanbei Zhu ; University of Nebraska Lincoln; Shanghai Bell Corporation

Case # IT5687
Software Vendor's Business Model Dynamics Case: TradeSys
Risto Rajala, Matti Rossi, Virpi Kristiina Tuunainen ; Helsiniki School of Economics

Case # IT5668
The Impact of E-Commerce Technology on the Air Travel Industry:
Susan Gasson ; Drexel University

Case # IT5671
Web-Enabling for Competitive Advantage: A Case Study of Himalayan Adventures
Azim Hashimi, Luvai Motiwalla ; University of Massachusetts Lowell

Case # IT5683
Enabling B2B Marketplaces: The Case of GE Global Exchange Services
James Paul, Schiro Withanachchi, Robert Mockler, Marc E. Gartenfeld, William Bistline, Dorothy Dologite ; St. John's University; Baruch College, City University of New York

Case # IT5578
SAFECO: Leveraging the Web in a Knowledge-Based Service Industry
Debabroto Chatterjee, Leonard M. Jessup ; Washington State University (USA)

Case # IT5603
IS Strategy at NZmilk:
Paul Cragg, Bob McQueen ; University of Canterbury, New Zealand (Cragg); University of Waikato, New Zealand (McQueen)

Case # IT5647
Little River Winery Company: A Case of Virtual Organisation and Electronic Business Strategies in Small and Medium-Sized Firms:
Emmanuel O. Tetteh ; Edith Cowan University, Australia

Chapter 2: An Overview of Business Strategy Concepts and the IS/IT Implications
Case # IT5657
Implementing a Data Mining Solution for an Automobile Insurance Company: Reconciling Theoretical Benefits with Practical Considerations
Kate A. Smith , Ai Cheo Yeo ; Monash University

Case # IT5624
Added Value Benefits of Application of Internet Technologies to Subject Delivery:
Paul Darbyshire, Stephen Burgess ; Victoria University, Australia

Case # IT5513
The Information Plan for Celerity Enterprises, Inc.: A Teaching Case
Laurie Schatzberg ; University of New Mexico

Case # IT5569
Using Information Technology To Enhance Industry Effectiveness: The Case Of The Textile Industry
Ram L. Kumar, Connie W. Crook ; University of North Carolina at Charlotte

Chapter 3: Dveloping an IS/IT Strategy: Establishing Effective Processes
Case # IT5660
A Dream Project Turns Nightmare: How Flawless Software Never Got Implemented
Vital Roy, Benoit A. Aubert ; Ecole des Hautes Etudes Commerciales

Case # IT5503
Laurier IT Priorities:
Richard Smith, Brian Lewis, Christine Massey ; Simon Fraser University

Case # IT5517
Policy Processes for Technological Change:
Sherif Kamel, American University in Cairo, Egypt

Case # IT5609
Adopting the Process View: A Case Study of Modeling Change in the Not-For-Profit Sector:
Antony Bryant, Veena Syan ; Leeds Metropolitan University, UK (Bryant); Forzani Group, Canada (Syan)

Chapter 4: IS/IT Strategic Analysis: Assessing and Understanding the current situation
Case # IT5536
The Benefits of Data Warehousing at Whirlpool:
Barbara J. Haley, Hugh J. Watson, Dale L. Goodhue ; University of Virginia, USA and University of Georgia

Case # IT5543
Reinventing Business Processes Through Automation: A Case Study
David Paper ; Utah State University

Case # IT5600
IT Based Decision Tools for Item Processing Operations Management in Retail Banking:
Charles J. Malmborg ; Rensselaer Polytechnic Institute, USA

Case # IT5669
Information Systems Development and Business Fit in Dynamic Environments:
Panagiotis Kanellis, Peggy Papadopoulou, Drakoulis Martakos ; University of Athens

Chapter 5: IS/IT Strategic Analysis: Determining the Future Potential
Case # IT5622
Prudential Chamberlain Stiehl: The Evolution of an IT Architecture for a Residential Real Estate Firms:
Andrew Borchers, Robert Miles ; Kettering University, USA (Borchers); Prudential Chamberlain Stiehl Realtors, USA (Miles)

Case # IT5618
Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organization:
Parthasarathi Banerje ; National Institute of Science, Technology and Development Studies, India

Case # IT5559
Systems Requirements and Prototyping:
Vincent Yen ; Wright State University

Case # IT5566
A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)
David Paper, Steve Dickinson ; Utah State University and Caterpillar, Inc.

Case # IT5568
Implementing a Wide-Area Network at a Naval Air Station: A Stakeholder Analysis
Susan Page Hocevar, Barry A. Frew, Virginia Callaghan Bayer ; Naval Postgraduate School and Virginia Callaghan B

Case # IT5658
The T-1 Auto Inc. Production Part Testing (PPT) Process: A Workflow Automation Success Story
Charles T. Caine, Thomas W Lauer, Eileen Peacock ; Oakland University

Case # IT5665
Bankcard Payment System in the People's Republic of China:
Michelle W.L. Fong ; Victoria University of Technology

Case # IT5667
Integration of Third-Party Applications and Web Clients by Means of an Enterprise Layer:
Wilfried Lemahieu, Monique Snoeck , Cindy Michiels ; IGI Publishing

Case # IT5670
Information Technology & FDA Compliance in the Pharmaceutical Industry:
Raymond Papp ; University of Tampa

Case # IT5544
An Internet-based Workflow System: The Case of Lawrence Livermore National Laboratories' Zephyr Project
Judith Gebauer, Heike Schad ; University of California, Berkeley, USA and University

Case # IT5562
Business Reengineering at a Large Government Agency: Nina McGarry, Tom Beckman ; PRC Inc. and Internal Revenue Service

Case # IT5659
Heineken USA: Reengineering Distribution with HOPS
Gyeung-min Kim, John Price ; Ewha Womans University, Portland State University

Case # IT5527
The Impact of Information Technology on Roles and Role Processes in Small Groups:
Robert Heckman, Dave Maswick, Kevin Ruthen, Gary Wee, Jamie Rodgers ; Syracuse University and Bard College

Case # IT5556
The Managerial Challenges in the Transformation of the Danish Geodata Sector:
Eric Frøkjaer, Helge Korsbaek ; University of Copenhagen and Consultant

Case # IT5610
Developing Interorganizational Trust in Business to Business E-Commerce Participation: Case Studies in the Automotive Industry:
Pauline Ratnasingam ; University of Vermont, USA

Case # IT5619
Risks in Partnerships Involving Information Systems Development: Lessons from a British National Health Service Hospital Trust:
John A. A. Sillince, G. Harindranath ; Royal Holloway College, University of London, UK

Case # IT5656
The Relationship Between BPR and ERP-Systems: A Failed Project
David Paper, Kenneth B. Tingey, Wai Mok ; Utah State University and University of Alabama in Huntsville

Case # IT5646
Ford Mondeo: A Model T World Car?:
Michael J. Mol ; Erasmus University Rotterdam, The Netherlands

Chapter 6: Determining the Business Information Systems Strategy
Case # IT5604
Implementing Information Technology to Effectively Utilize Enterprise Information Resources:
Yousif Mustafa, Clara Maingi ; Central Missouri State University, USA

Case # IT5555
Introducing Expert Systems at The Corporation:
Jay Liebowitz ; George Washington University

Chapter 7: Managing the Applications Portfolio
Case # IT5679
Efficient Data Management in e-Business Transactions:
Nikos Karacapilidis ; University of Patras

Case # IT5613
Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles:
William L. Kuechler, Dana Edberg ; University of Nevada-Reno, USA

Case # IT5592
Selecting and Implementing an ERP System at Alimentos Peru:
Martin J. Santana, Jamie Serida-Nishimura, Eddie Morris-Abarca, Ricardo Diaz-Baron ; Escuela de Administración de Negocios para Graduad

Case # IT5623
Seaboard Stock Exchange's Emerging E-Commerce Initiative:
Linda V. Knight, Theresa Steinbach, Diana M. Graf ; DePaul University, USA (Knight; Steinbach); Northern Illinois University, USA (Graf)

Case # IT5669
Information Systems Development and Business Fit in Dynamic Environments:
Panagiotis Kanellis, Peggy Papadopoulou, Drakoulis Martakos ; University of Athens

Case # IT5680
Rx for Integration: Lessons Learned in Health Care EAI
Hamid Nemati, Scott Stewart, Faye Sherrill-Huffman ; University of North Carolina at Greensboro

Chapter 8: Strategic Management of IS/IT: Organizing and Resourcing
Case # IT5664
Large-Scale Sustainable Information Systems Development in a Developing Country: The Making of an Islamic Banking Package
Adekunle Okunoye ; University of Turku

Case # IT5684
How to Successfully Manage an IT Department under Turbulent Conditions: A Case Study
Awie Leonard ; University of Pretoria

Case # IT5505
Reorganizing Information Technology Services in an Academic Environment:
Marcy Kittner, Craig Van Slyke ; University of Tampa and Ohio University

Chapter 9: Managing Investments in Information Systems and Technology
Case # IT5539
The Planned and Materialized Implementation of an Information System:
Pekka Reijone, Jukka Heikkila ; University of Turku/Laboris, Finland and Helsinki

Case # IT5584
AMERIREAL Corporation: Information Technology and Organizational Performances
M. Adam Mahmood, Gary J. Mann, Mark Dubrow ; University of Texas at El Paso (USA)

Chapter 10: Strategies for Information Management: Towards Knowledge Management
Case # IT5536
The Benefits of Data Warehousing at Whirlpool:
Barbara J. Haley, Hugh J. Watson, Dale L. Goodhue ; University of Virginia, USA and University of Georgia

Case # IT5507
Evolution of an Executive Information System: The Replenishment Data Warehouse at JeansWear
Hamid Nemati, Keith Smith ; University of North Carolina and VF Corporation

Case # IT5587
Deliberate and Emergent Changes on a Way towards Electronic Document Management:
Tero Päivärinta, Airi Salminen ; University of Jyväskylä, Finland and University of Waterloo, Canada

Case # IT5629
Designing a First-Iteration Data Warehouse for a Financial Application Service Provider:
Nenad Jukic, Tania Neild ; Loyola University Chicago, USA (Jukic); InfoGate Inc., USA (Neild)

Case # IT5657
Implementing a Data Mining Solution for an Automobile Insurance Company: Reconciling Theoretical Benefits with Practical Considerations
Kate A. Smith , Ai Cheo Yeo ; Monash University

Case # IT5663
Managing Information Security on a Shoestring Budget:
Varadharajan Sridhar, Bharat Bhasker ; Indian Institute of Management

Case # IT5545
Building a Paperless Service: Making the Internship Connection
Theresa M. Vitolo, Aaron J. Sparks ; Pennsylvania State University, USA and Deloitte

Case # IT5632
Enterprise Information Portal Implementation: Knowledge Sharing Efforts of a Pharmaceutical Company:
Suprateek Sarker, Alison Manning ; Washington State University, USA

Chapter 11: Managing the Supply of IT services, Applications, and Infrastructure
Case # IT5511
Implementation Failure of an Integrated Software Package: A Case Study from the Far East
Suprateek Sarker, Saonee Sarker ; Washington State University

Case # IT5560
The Clinical Information System: A Case of Misleading Design Decisions
Gurpreet Dhillon ; Cranfield School of Management (UK)

Case # IT5562
Business Reengineering at a Large Government Agency:
Nina McGarry, Tom Beckman ; PRC Inc. and Internal Revenue Service

Case # IT5613
Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles:
William L. Kuechler, Dana Edberg ; University of Nevada-Reno, USA

Case # IT5680
Rx for Integration: Lessons Learned in Health Care EAI
Hamid Nemati, Scott Stewart, Faye Sherrill-Huffman ; University of North Carolina at Greensboro

Case # IT5558
Costs and Benefits of Software Engineering in Product Development Environments:
Sorel Reisman ; California State University, Fullerton

Case # IT5663
Managing Information Security on a Shoestring Budget:
Varadharajan Sridhar, Bharat Bhasker ; Indian Institute of Management

Case # IT5664
Large-Scale Sustainable Information Systems Development in a Developing Country: The Making of an Islamic Banking Package
Adekunle Okunoye ; University of Turku

Case # IT5673
ERP Implementation in State Government: Edward Watson, Sylvia Vaught, Dan Gutierrez, Dan Rinks ; SAP and Louisiana State University; State of
Louisiana; CSC; Louisiana State University

Case # IT5676
Modeling Back Office Operations at Greenfield Online's Digital Consumer Store:
Gerard M. Campbell, Christopher L. Huntley, Michael R. Anderson ; Fairfield University

Case # IT5685
The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization
Martín Santana Ormeño, Antonio Díaz Andrade, Jaime Serida Nishimura , Eddie Morris Abarca; Escuela de Administración de Negocios

Case # IT5510
Big-Bang ERP Implementation at a Global Company:
Nava Pliskin, Marta Zarotski ; Ben-Gurion University of the Negev, Israel

Case # IT5580
Information Systems & Technology Outsourcing: Case lessons from the UK Rail Industry "TravelTrack"
Jeremy Rose, Ray Hackney ; Manchester Metropolitan University (UK)

Case # IT5615
Application of Tree-Based Solutions: A Case Study with INEEL :
David Paper, Kenneth B. Tingey ; Utah State University, USA

Case # IT5616
Recognizing Runaway Projects When They Occur: The Bank Consortium Case:
Joan Ellan Cheney Mann ; Old Dominion University, USA

Case # IT5625
Design and Implementation of a Wide Area Network: Technological and Managerial Issues:
Rohit Rampal ; Portland State University, USA

Case # IT5655
A Process Approach for Selecting ERP Software: The Case of Omega Airlines
Jacques Verville ; Texas A & M International University

Case # IT5572
The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction
David Jordan, Janette Moody ; CompuTech Consulting

Case # 5580
Information Systems & Technology Outsourcing: Case lessons from the UK Rail Industry "TravelTrack"
Jeremy Rose, Ray Hackney ; Manchester Metropolitan University (UK)

Case # IT5682
Systems Development by Virtual Project Teams: A Comparative Study of Four Cases
David Croasdell, Andrea Fox, Suprateek Sarker ; Washington State University

Chapter 12: Strategic Planning for Information Systems; Quo Vadis?
Case # IT5532
Forces of Change: The Emergence of a Knowledge Society and New Generations of Learners
Bizhan Nasseh ; Ball State University