A Proactive Approach for Managing the Organizational Impacts of IT

A Proactive Approach for Managing the Organizational Impacts of IT

Neil F. Doherty, Malcolm King
Copyright: © 2015 |Pages: 10
DOI: 10.4018/978-1-4666-5888-2.ch069
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Why Treat Organizational Issues?

The information systems’ literature is very clear on two points; general levels of failure are far too high and the primary cause of this problem is the failure to adequately treat organizational issues (Doherty & King, 2001). In this context, the term ‘organizational issue’ relates to those organizationally-oriented facets of systems development projects that need to be addressed to ensure that the resultant impacts of an information system are likely to be desirable. A comprehensive checklist of important organizational issues, that was originally drawn from the literature, but then validated over a series of studies (e.g. Doherty & King, 2001; Doherty & King, 2003), is presented in Table 1.

Key Terms in this Chapter

Incidental Impacts: Impacts that are un-planned, by-products of the system's development process that had not, or could not, have been envisaged at the project's outset.

Planned Impacts: The anticipated outcomes of a systems development project that were identified at the project’s outset, and are typically critical to its ultimate success.

Socio-Technical Methods: Development methods that attempt to produce systems that are both technically efficient and organizationally sensitive.

Organizational Issues: Those issues which need to be treated during the systems development process to ensure that the individual human, wider social and economic impacts of the resultant computer-based information system are likely to be desirable. ’

Benefits Realization: The process of proactively managing benefits, to ensure that all the potential benefits that may arise from the introduction of a new information technology are ultimately realized.

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